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Holiday Inn Rotorua

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#18 of 93 Hotels in Rotorua
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Holiday Inn Rotorua
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750 Reviews from our TripAdvisor Community

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Showing 696: English reviews
San Antonio, Texas
Reviewed 7 October 2016

This is exactly what I wanted in Rotorua. A cheap, clean, dependable, well located hotel, and this was all of those things. You wouldn't want to pay for a luxury hotel in a town that smells like Sulfur, would you? Heck, I even got a view of a natural hot spring out of window. You could see steam rising from...

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Helpful?
Thank PrinceAli83
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear PrinceAli83, Thank you for choosing to stay with Holiday Inn Rotorua. It is pleasing to know how much you enjoyed your time here with us, and that you received good value for money. We appreciate you taking the time to place feedback and thank you for sharing your experience. We look forward to welcoming you again. Kind regards, Kent...

Newcastle upon Tyne, United Kingdom
Reviewed 2 October 2016

I have stayed in alot of Holiday Inn's around the world and this has to be the worse. The room was extremely small and tired looking. Despite the notices saying it is the air quality.. this does not account for the bed linen and general room furniture. As previous reviewers have said, don't bother to pay for a balcony, it...

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Helpful?
Thank Gill851
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Gill851, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read that the cleanliness of your balcony was left wanting, and that noise from the wind and other guests impacted negatively on your stay. I apologise that we did not get the presentation of the room right for you, and I am pleased that...

Sydney, Australia
Reviewed 29 September 2016

Stayed two nights in delux double room with geothermal views. The staff were all lovely - warm and sincere. The room was extremely clean and when my daughter left a treasured toy behind, housekeeping were delightful to deal with in organising its return. It is near the Te Puia thermal park and Maori cultural centre, on the way to Waiotapu...

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Helpful?
Thank pjf2015
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear pjf2015, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to know how much you enjoyed your time with us and thank you for mentioning our warm and sincere staff. It is good to know that we were able to reunite your daughter with her treasured toy, and I will pass on your appreciation to...

Rajkot, India
Reviewed 28 September 2016

I visited this hotel during a business tour. First of all this hotel is a bit away from the Rotorua city centre. Well nearby the hotel there is absolutely nothing to do in regards to pubbing, shopping, hanging around etc. No shops nearby. So stay here if you are sure that do not want do any of the above activity....

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Helpful?
Thank prashdolls
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear prashdolls, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate you taking the time to place feedback and thank you for sharing your experience. We look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Melbourne, Australia
Reviewed 26 September 2016

As an IHG rewards member we received an upgrade to a room at the back which looked over to the edge of the thermal area so lost of steam coming up from the ground which mixed with the misty rain so actually at times couldn't see far at all! Room was quite comfy and plenty big enough for 2A and...

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Helpful?
Thank David S
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear David S, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read that your order was forgotten and that some amenities in your room were left wanting. I apologise for the inconvenience caused and the negative impact this had on an otherwise pleasant stay. We appreciate your feedback and thank you for sharing your...

Warkworth, New Zealand
Reviewed 26 September 2016

The room was small but adequate for what we needed. The food was great, good selection. The double beds really need to be replaced with Queens. They weren't comfortable at all. Housekeeping was very slack: while we were out during the day you would expect to come back and find a tidy made up room....this didn't happen all the time...

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Helpful?
Thank SandiPandy
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear SandiPandy, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for mentioning our friendly staff. We look forward to welcoming you again and thank you for sharing your experience. Kind regards, Kent Breeze General Manager

Welwyn Garden City, United Kingdom
Reviewed 25 September 2016

Enjoyed two nights at this hotel. Family room was large enough for two adults and two teenagers, clean, modern and quiet. Room overlooked the car park and the residential area, pleasant. Don't let the smell of the sulphur put you off, you do get used to it. Used the heated swimming pool and Jacuzzi most nights, where my children made...

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Helpful?
Thank SirKhasi
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear SirKhasi, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you and your family enjoyed your time with us. We appreciate you taking the time to place feedback and thank you for sharing your experience. We look forward to welcoming you all back again. Kind regards, Kent Breeze General Manager

Auckland, New Zealand
Reviewed 25 September 2016

Stayed at the Holiday Inn for 3 nights. Fair rates, good facilities, great service. The heated pool is amazing, warm like a spa. Apparently it is heated by the local hot springs, so it is environmentally friendly. Heaps of towels available, great facility. The staff are friendly and accommodating. Rooms are nice. Very clean. Would stay there again

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Helpful?
Thank RussellHart
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear RusselHart, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to know how much you enjoyed your time with us and thank you for mentioning our friendly staff. We appreciate you sharing your experience and look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Auckland, New Zealand
Reviewed 22 September 2016

I recently stayed at the Holiday Inn Rotorua for a work trip. The hotel is lovely and I would highly recommend it. Its located about 7 - 10 mins away from the main city centre by car. The rooms are spacious, beds are amazingly comfortable, and the room includes all your basic amenities (tea/ coffee/ shower gel/ shampoos/ conditioner etc)....

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Helpful?
Thank Arnaz23
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Arnaz D, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed your time here with us. We appreciate you mentioning our friendly and helpful staff and thank you for sharing your experience. We look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Reviewed 21 September 2016

to the general manager we came in to have a beautiful lunch yesterday with our brother from perth we were the only four plus a group of twelve on the other side of the room who had a smorgasboard we got our entrees and drinks within a reasonable time 2 hours later 3 mains came out I said to the...

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1Thank Ruth R
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Ruth R, Thank you for choosing Holiday Inn Rotorua for your special occasion. It is disappointing to read of the prolonged wait you had for your meals and I apologise that we did not get this right for you. I will be sharing your comments with our Executive Chef to get some feedback of the cause of the undue...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $121 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#3 Green Hotel in Rotorua
#15 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rotorua staff and other travellers.
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Questions? Get answers from Holiday Inn Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you do not wish to use stairs/lift as for the 600 series and at the back of the hotel looking over the geo-thermal activity”
 of 5 bubbles 51SandraS51, 16 Feb 2017 | Read review
“Beds are a little soft but slept well”
 of 5 bubbles gaillindan, 13 Feb 2017 | Read review
“Rooms at the front have best views.”
 of 5 bubbles gillfill, 12 Feb 2017 | Read review
“Go for 2nd or 3rd floor, car park side if you want more quiet, otherwise pool side/view is fine also”
 of 5 bubbles Shadow0608, 31 Jan 2017 | Read review
“Somerooms have balconies.”
 of 5 bubbles canoepunkie, 30 Jan 2017 | Read review
5 of 5