We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Holiday Inn Rotorua

Show Prices
#20 of 93 Hotels in Rotorua
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Holiday Inn Rotorua
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

773 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 719: English reviews
Start your review of Holiday Inn Rotorua
 Click to rate
Bangkok, Thailand
Reviewed 2 days ago NEWvia mobile

This hotel is good place to be at. Room was neat , clean ,staff were friendly But the property looks old . Food was good , loved the buffet meal . I recommend this place . I will loved to come back again

 Report
Helpful?
Thank carlsido
Reviewed 4 days ago NEW

Hotel was centrally located where we could walk or take a short drive to where we needed to go. The room and bathroom were so clean and it really made us feel relaxed and on vacation. We enjoyed the pool and the spa that was there as well as the lounge area was very fun to be in. I highly...

 Report
Helpful?
Thank Mikaela H
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

HI Mikaela H Thanks for staying with us and for your great review. We aren't right in the middle of town but our location definitely has it's advantages. Regards Maureen

Novi, Michigan, United States
Reviewed 5 days ago NEW

Nice room with a modern bathroom. Got to sit by the pool Friday afternoon and this was pleasant. We then tried this again on Saturday and it was overrun with kids, didn't go in the pool this day for obvious reason. The buffet breakfast was great with lots of choices. A little far from the downtown area, but they offered...

 Report
Helpful?
Thank JamesF806
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Hi JamesF806 Thanks for staying with us and for taking the time to post your comments. I am sorry that the activities of other guests prevented you from enjoying the pool area during your stay. We do monitor the area and discourage behaviour that could negatively impact other guests. Once again thank you for your feedback. Regards Maureen

Napier, New Zealand
Reviewed 6 days ago NEWvia mobile

Great hotel, friendly helpful staff who go out of their way to ensure everything is ok. Fantastic pool and spa pool area great to relax after a busy day. Did not have dinner in restaurant but will on my next visit Breakfast was lovely plenty to choose from and fresh, well worth it, hotel rooms were well equipped with everything...

 Report
Helpful?
Thank sallyanne03
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Hi sallyanne03 Thanks for the great feedback we look forward to welcoming you back. Regards Maureen

Melbourne, Australia
Reviewed 1 week ago NEW

Fast, friendly, helpful and classy staff. We turned up with no booking. We wanted to check the room out first, no problem. Even with four staff off sick and two wedding reception events that night, the staff happily took us to view the room. It was perfect. Clean, modern, good beds, great view of the steamy hills behind the hotel,...

 Report
Helpful?
Thank FMartinAustralia
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Hi FMartinAustralia Thanks for choosing Holiday Inn Rotorua as part of your NZ vacation. It sounds like you are having a great time and really know how to holiday. I hope the rest of your trip goes as well. Regards Maureen

Copenhagen, Denmark
Reviewed 1 week ago via mobile

We stayed at Holiday inn Rotorua for one night. The size of the room was ok, but the cleaning could have been better. Our room was located at the 5. Floor with a great view at the lake. The hotel is 2 km away from the city center. The only option for food in the neighborhood is at the hotel....

 Report
Helpful?
Thank NilsLDK
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Hi NilsLDK Thank you for choosing Holiday Inn Rotorua. Please accept my apology that your room was not cleaned to the proper standard. Our staff pride themselves on the quality of the job they do and it is disappointing to read that in this instance we have not met our guest's expectation. Regards Maureen

West Yorkshire
Reviewed 1 week ago

We stayed here for 3 nights and found it to be a good location. It is too far to walk into town but only takes about 5/10 minutes in the car. If you keep on the main road you end up at the lake and there is free parking in the area and not far to walk into town. The...

 Report
Helpful?
Thank WestYorksHomebird
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Hi WestYorksHomebird Thanks for choosing Holiday Inn as part of your NZ holiday. I sounds like you made the most of all the facilities we have to offer and our staff were able to look after all your needs. I hope you enjoyed the rest of your journey. Kind Regards Maureen

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago

This hotel served us well as a base in Rotorua - walking distance to Te Puia and with a free shuttle bus to and from the centre of town. The room was a standard 3 star....large, clean and functional but nothing special. Food in the restaurant was ok but it was absolutely chaotic on the Saturday night when we were...

 Report
Helpful?
Thank Selina_J_W
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Hi Selina_J_W Thank you for choosing to stay with us at Holiday Inn Rotorua as part of your New Zealand holiday. I was very disappointed to read your comments regarding our response to your request. Please accept my apology if you found our staffs email to be rude. When corresponding by email we loose the ability to support our message...

Liverpool, United Kingdom
Reviewed 1 week ago

The Hotel is a little out of the town and although there is a shuttle bus you need to book in advance which is a little restricting.The restaurant had an evening Buffet which was good especially as we had a discount voucher. We did not see any other Restaurants nearby which might be an issue if you were staying for...

 Report
Helpful?
Thank Hilary G
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Hi Hilary G Thanks for choosing Holiday Inn and for taking the time to share your experience with other travellers. We have a great location next to Whakarewarewa Thermal valley but it does come with the disadvantage of the sulphur smell, I am glad it did not negatively impact your stay with us. Regards Maureen

Scotland
Reviewed 1 week ago

This Hotel is about 2miles outside the town centre. Like everywhere else in the geothermal area of Rotorua, the air smells of sulphur, maybe even stronger here as it's just next to one of the bigger attractions. This is a clean, modern hotel with well equipped rooms, ours would have had even more space if they had removed the third...

 Report
Helpful?
Thank Truediamond
Maureen G, Rooms Division Manager at Holiday Inn Rotorua, responded to this review

Hi Truediamond Thank you for choosing Holiday Inn Rotorua and for taking the time to share your experience. I was very disappointed to read your comments regarding a tip being added to your account and would like to assure you that it is not hotel policy to solicit tips. Please accept my apology that this occurred. Regards Maureen

281 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (216)
Viewed
Pool/Beach Area (5)
Viewed
Bathroom (29)
Viewed
View from Room (28)
Viewed
Hotel & Grounds (32)
Viewed
Dining (17)
Viewed
Room/Suite (57)
Viewed
0:48
Videos (1)
Viewed
Other (47)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (65)
Viewed
Hotel & Grounds (18)
Viewed
Dining (13)
Viewed
Bathroom (3)
Viewed
Room/Suite (11)
Viewed
Pool/Beach Area (5)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Rotorua hotels
3.2 km away
Novotel Rotorua Lakeside
2.6 km away
Quest Rotorua Central
Quest Rotorua Central
#1 of 93 in Rotorua
660 reviews
0.9 km away
Silver Fern Rotorua - Accommodation and Spa
Show Prices
Show Prices
Show Prices
2.4 km away
Millennium Hotel Rotorua
2.4 km away
Sudima Hotel Lake Rotorua
3.3 km away
Ibis Rotorua
Ibis Rotorua
#29 of 93 in Rotorua
1,084 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $112 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Orbitz, Agoda and Priceline so you can book your Holiday Inn Rotorua reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#4 Green Hotel in Rotorua
#18 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rotorua staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Holiday Inn Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to view the room, or if you want our double queen room with bath ask for 710.”
 of 5 bubbles FMartinAustralia, 18 Mar 2017 | Read review
“dont choose this hotel”
 of 5 bubbles 625ankita, 13 Mar 2017 | Read review
“Standard Room has the worst ever view, Luxury hotel can have”
 of 5 bubbles 192kunalg, 3 Mar 2017 | Read review
“Rooms away form the pool are quieter”
 of 5 bubbles VerdiA, 1 Mar 2017 | Read review
“Tower room overlooking the thermal area.”
 of 5 bubbles Kenny0654, 27 Feb 2017 | Read review
5 of 5