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Holiday Inn Rotorua

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#18 of 93 Hotels in Rotorua
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Holiday Inn Rotorua
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678 Reviews from our TripAdvisor Community

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Showing 631: English reviews
Melbourne, Australia
Reviewed yesterday NEW

We were staying for 1 night. The rooms were very nice. The reception and reservation staff misplace our bookings so after a 30 mins it was all sorted. There was no apologies or any complimentary offering. Staff was friendly and nice. The only issue is its next to hot sulpur spring and so the smell is pretty strong. But the...

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Helpful?
Thank Girish B
Pinkpower
Reviewed 2 days ago NEW

The hotel does its job. No major complaints. Staff were lovely, shuttle to city was reliable and great to have. Room was comfortable. Empty fridge and we did not see any safe for valuables. Breakfast buffet was a bit messy with average quality. Do take note that the hotel is about 2-3km from the city centre and isite.

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Helpful?
Thank Pinkpower
Glenview
Reviewed 3 days ago NEW

Rooms are dated. Housekeeping needs to be better. Mildew in the bathroom, aging carpet, dings in the bathroom door. Staff was ok. Property is located at the end of town. I suggest one should check the rooms first. Pool was good. Odd way to rooms 600 and above. Definitely not a 4 star property. At best 2.5 star.

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Helpful?
Thank Pankaj D
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Pankaj D, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read that the presentation of the bathroom was not up to standard and I apologise that we did not get this right for you. We appreciate your feedback and thank you for sharing your experience. Kind regards, Kent Breeze General Manager

Waiuku, New Zealand
Reviewed 4 days ago NEWvia mobile

Location is a little out of the central city, but with a car this wasn't a problem. Highlight is the heated swimming pool, beautiful! Rooms are ok, just standard, nothing too fancy. But good value for money.

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Helpful?
Thank rachrhodes78
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear rachrhodes78, Thank you for choosing to stay with Holiday Inn Rotorua. Pleased to know you found food value for money here. We appreciate you sharing your experience and look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Reviewed 1 week ago via mobile

Very bad view. No slippers. they have pick up drop shuttles from hotel to centre. Service is good but its at end of town you need to walk a lot to go anywhere. Room is spacious for 2, bathroom is small but nicely cleaned. Hygienic.

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Helpful?
Thank 13kalpeshn
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear 13kalpeshn, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for sharing your experience. We look forward to welcoming you back. Kind regards, Kent Breeze General Manager

Los Gatos, California
Reviewed 1 week ago

This is a very nice hotel with an amazing breakfast buffet. The fitness room is nice, and the pool and hot tubs are also good. The hotel is located right next to some of Rotoruas finest geothermal attractions, which means you need to be prepared for the smell. I think this is true for many of Rotoruas hotels. The wifi...

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Helpful?
Thank AnneM227
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear AnneM227, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed your time here with us. We appreciate you sharing your experience and look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Kawerau, New Zealand
Reviewed 1 week ago via mobile

The highlight of this place is most certainly the food, the wait staff and the spa pools. Other exciting things are the excellent range of washing (shampoo) products and things in your room you can use ie:iron. The food is incredibly fresh and tasty. I would most certainly come again. The inn itself could do with a carpet change up...

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Helpful?
Thank riria16
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear riria16, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to know how much you enjoyed your time here with us. We appreciate your feedback, and thank you for sharing your experience. We look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Torquay, United Kingdom
Reviewed 2 weeks ago

Stayed here for 3 nights whilst touring the north island. We loved it here, we had a lovely room over looking the thermal village and the hotel pool. Yes, the smell was over powering at times but we got used to it and accepted it for being what Rotorua was all about. Lovely heated pool and spa baths. Room was...

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Helpful?
Thank lou2you
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear lou2you, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed your time here with us. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager

Athens, Greece
Reviewed 2 weeks ago via mobile

Spent a night here, when on business. Pluses - Pool, spa, place to store bikes. Close to Redwood Forrest. Minuses - uncomfortable beds. Not enough parking. Price of "standard room" definitely overpriced. Also the cost to upgrade to a "better" room $30 was not worth it, as that room had less space, and a worse view. The staff were very...

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Helpful?
Thank davidcapstick40
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear davidcapstick40, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read that you did not rest well here with us and I am sorry that the beds were not to your liking. We value your feedback and appreciate you for mentioning our helpful staff. Thank you for sharing your experience. Kind regards, Kent Breeze...

Warrington, United Kingdom
Reviewed 3 weeks ago

The staff were all very friendly but we found our room to be rather small and tired. At times the smell in the room was quite overpowering- but this is Rotorua and only to be expected. Our main disappointment was the breakfast. I have never seen tinned spaghetti offered at a hotel breakfast buffet! I ordered an omelette one morning...

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Helpful?
Thank bobandmarguk
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear bobandmarguk, Thank you for choosing to stay with Holiday Inn Rotorua. I am sorry to read of your disappointment with breakfast, and apologise that we did not get this right for you. We appreciate your feedback and thank you for sharing your experience. Kind regards, Kent Breeze General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $133 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#3 Green Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rotorua staff and other travellers.
5 questions
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queensland, australia
6 months ago

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Questions? Get answers from Holiday Inn Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are sensitive about the smell, ask for rooms facing away from the hot springs.”
 of 5 bubbles AnneM227, 27 Nov 2016 | Read review
“Ask for a room with a view of the thermal park...amazing.”
 of 5 bubbles lou2you, 24 Nov 2016 | Read review
“Good modern hotel”
 of 5 bubbles 904sivas, 10 Nov 2016 | Read review
“Good pool for the kids”
 of 5 bubbles c73, 1 Nov 2016 | Read review
“The new wing is definitely the way to go!”
 of 5 bubbles Jordz05, 24 Oct 2016 | Read review
5 of 5
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