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Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
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2,364 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Rotorua Lakeside
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Showing 2,217: English reviews
Brisbane
Reviewed 27 April 2014

We stayed four nights at the Novotel and found the overall experience quite good. The room was quite large, we had a view of the lake and park across the road which was nice. Right near eat street for food options which was very good. On our third day we spent it mostly walking around Rotorua and checking out the...

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Helpful?
Thank miah1978
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear miah1978 Thank you for taking the time to review your recent stay with us at the Novotel Rotorua. I am very pleased to hear that your stay was an enjoyable one. I do aplogise on behalf of the housekeeping team, this is certainly not standard that we expect and will be addressed with the team. Regards Ian Shipman

Foster City, California
Reviewed 26 April 2014

This is a very mediocre hotel so I was surprised at the high ratings it got on trip advisor. The room was good sized but the bathroom fittings were old and the vents etc. were all rusty and the 2nd day the sink was all jammed. We stayed here for only 2 nights and were hardly in the hotel so...

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Helpful?
Thank Dianne P
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Dianne P Thank you for taking the time to comment on your stay with us, I am sorry to hear that your stay with us was not up to your expectations. At the Novotel Rotorua we strive for superior service and will be looking at the issue you have raised. Regards Ian Shipman

Sydney, Australia
Reviewed 26 April 2014 via mobile

Good clean rooms. Toilets are alrite with a large wash basin. We stayed in rm 310 facing the road not the lake. Ample car park below free of charge (unlike aus). Very well located right next to 'eat street' for all the foodies and then cross over to the shopping side. The lake is on the other side just 100m...

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Helpful?
Thank NikhilPat
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear NikhilPat Thank you for the great review of your stay with us at the Novotel Rotorua, your comments are most appreciated and will be passed on to the team concerned. Regards Ian shipman

Dubbo, Australia
Reviewed 26 April 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Mark P
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Adelaide, Australia
Reviewed 22 April 2014 via mobile

For the price this hotel was nice, however request a room away from elevators. Some people i have read complained about the sulphur smell but you will get this in every rotorua hotel. Great location but make sure you have a lake view, rooms could be a little cleaner but overall, novotel standard.

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Helpful?
Thank travel_yoda_aus
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Mark S Thank you for the great review of your stay with us at the Novotel Rotorua, your comments are most appreciated. I will address the lapse in housekeeping with the team with a view on improvement. Regards Ian shipman

Hahei, New Zealand
Reviewed 21 April 2014

As an Advantage Plus member we stay at Accor Hotels whenever they are available and Rotorua Lakeside Novotel is a good standard Novotel in a central location, with great geothermal pools, and a good restaurant.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank HaheiPete
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear HaheiPete Thank you for the great review of your stay with us at the Novotel Rotorua, your comments are most appreciated. I look forward to you staying with us when next in town. Regards Ian shipman

Mount Gambier, South Australia, Australia
Reviewed 21 April 2014

We stayed at the Novotel for two nights on our Honeymoon and I don't think we could have picked a better place to stay! We had an excellent view of the lake, and were right next to a street called "Eat Street" that was packed with restaurants. The hotel surprised us with champagne as a congratulations gift, which was lovely!...

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Helpful?
Thank Alicia E
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear Alicia E Thank you for the great review of your stay with us at the Novotel Rotorua, your comments are most appreciated. We are so happy that we contributed to a fantastic honeymoon trip to New Zealand and wish you both all the best. Hoping to see you on an anniversary celebration some time in the future. Regards Ian...

Great Plains
Reviewed 21 April 2014

Novotels are novotels. Generally they are clean, with typical amenities, and a good value. Staffs may be good or not. In this location, the staff were helpful and knowledgable at times and slow other times. Biggest problem in this one was the sulfur smell - it was pervasive all through the hotel from the sulfur beds near the hotel. Really...

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Helpful?
Thank dreamtraveler4
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear dreamtraveler4 Thank you for the review of your stay with us at the Novotel Rotorua, your comments are most appreciated. I am pleased you found our staff to be helpful during your stay. Unfortunately the Sulfur smell is due to the geothermal activity, which is often the draw card for travelers coming to Rotorua in the first instance, it...

Reviewed 20 April 2014

We enjoyed our stay here in April. The central location was great and the interconnecting rooms work really well for families. The buffet style breakfast and dinners are also great value if travelling with kids. The spa and pool was a welcome addition. The wifi was too expensive - something that should be free these days. Otherwise I would recommend...

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Helpful?
Thank peta-tweeter
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

Dear peta-tweeter Thank you for the review of your stay with us at the Novotel Rotorua, your comments are most appreciated. I am pleased you enjoyed your stay with us and we look forward to having you stay with us in the future. Regards Ian shipman

Auckland Central, New Zealand
Reviewed 17 April 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Simon S
Ian S, Manager at Novotel Rotorua Lakeside, responded to this review

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 

Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $160 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Orbitz, Priceline and Agoda so you can book your Novotel Rotorua Lakeside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel
Hotel Style:
#15 Business Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Rotorua Lakeside staff and other travellers.
8 questions
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Adelaide, South Australia, Australia
Phoenix, Arizona
4 months ago
Auckland, Auckland, New Zealand
over a year ago
Tauranga, New Zealand
over a year ago

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Questions? Get answers from Novotel Rotorua Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a lake view rather than a city view if that is important to you.”
 of 5 bubbles evandbob, 18 Mar 2017 | Read review
“Ask for lake view rooms”
 of 5 bubbles gzbike, 11 Mar 2017 | Read review
“Upgrade to a lakeview room”
 of 5 bubbles madiennec, 6 Mar 2017 | Read review
“All rooms appeared to be away from street noise, so no real advice here.”
 of 5 bubbles Iain_Bailey68, 1 Mar 2017 | Read review
“While the rooms facing the lake do have a great view, the bar is directly below and the noise can keep you up.”
 of 5 bubbles 943camw, 24 Feb 2017 | Read review
5 of 5