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Distinction Rotorua Hotel & Conference Centre

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Distinction Rotorua Hotel & Conference Centre
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393 Reviews from our TripAdvisor Community

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Showing 376: English reviews
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Napier, Hawke's Bay, New Zealand
Reviewed 5 days ago NEW

Booked in for 2 nights, but after selling the room and seeing the layers or grimy dust and dirt on the headboard, and other flat surfaces, I checked out the next morning, even though I had pre-paid for 2 nights (on Booking.com). When I complained to the front office staff and told them the reasons for my early check-out, they...

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Helpful?
Thank Rob K
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora Rob K, my apologies for how the room was presented to you. The team did bring forward your comments. We will work on the areas you have commented on.

Reviewed 5 days ago NEWvia mobile

Spent four rainy days in rotorua here. Staff were very friendly and helpful. Meals in the Pavilion restaurant were exceptional for a hotel. Happy to stay there and to recommend to anyone travelling there

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Helpful?
Thank Kevin D
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Sorry about the weather, it was not good, but it's great to read your stay want ruined by rain. Thanks Kevin D for taking a moment and placing your feedback.

Romford Essex
Reviewed 2 weeks ago

Checked in and went to our room. On trying to open the door we found someone was already in the room. Needless to say they were not too pleased. Another member of our party let us use their phone to phone down to reception. After trying to explain the situation a couple of times someone eventually came up to rectify....

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Helpful?
Thank holidayfan55
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Thank you for your feedback holidayfan55. I have taken note of your comments and will sort out with the team directly. Enjoy the rest of your holidays.

Reviewed 2 weeks ago via mobile

Very nice hotel and good hospitality, staff were well accommodative to our needs. Every day our rooms were cleaned and looking spotless. Breakfast/dinner was amazing with a lot of variety to choose from😊☺

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Helpful?
Thank TamzWara
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

It's great to read you found your recent stay at Distinction to be excellent and that you found everything from your room, restaurants, facilities and staff up to standard. We look forward to welcoming you back again.

Whangarei Heads, New Zealand
Reviewed 18 January 2017 via mobile

I came with my teenage daughter and her friend for a holiday. The hotel is no frills, that's for sure. The rooms were tidy and the bathrooms were clean. But overall this place is in real need of some TLC. The pool was a good temp and the hot tub needed a clean, but was nice. The grotto was really...

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Helpful?
Thank ijoymama
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Thank you ijoymama for providing your feedback. Your comments have been taken under review. Safe Travels

Tauranga, New Zealand
Reviewed 16 January 2017

We stayed here for one night. The staff were friendly, we found the room to be clean and tidy. We dined at their restaurant which was lovely. The grounds were tidy and lovely to walk through. It would have been good if the balcony had a small table and chair.

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Helpful?
Thank joanneZ9840RC
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora joanneZ9840RC, thank you for staying with Distinction Rotorua. I'm pleased you enjoyed your stay and the facilities we have to offer. Stay safe in your travels and we hope to welcome you again soon.

Murray Bridge, Australia
Reviewed 16 January 2017

Found this motel by accident and it was a good find. The room was well set up, clean and modern. The balcony attached to our room was a bonus too. The outside facilities were also clean and a lovely surprise (pool, grotto). The room tarrif was reasonable for the quality of the facilities provided. It is our top pick out...

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Helpful?
Thank Michael M
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Wow thank you for your comments and rating, wonderful to read. So wonderful you enjoyed your time at the hotel and trust your travels around NZ have been spectacular. Stay safe in your travels and next time you cross the ditch, we'll be here ready to welcome you back. Thank you

Reviewed 11 January 2017 via mobile

Excellent service, very friendly staff and the room was comfortable. The spa/hot tub definitely needs some work. Outside by the pool area was too cool and the basement spa jets did not work. 😕 However the pool area was very good for families. We also enjoyed the connecting restaurant.

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Helpful?
Thank Adslogan
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Adslogan, thank you for staying at Distinction and for taking the time to place your thoughts on your time with us. Glad you enjoyed the outdoor area, we will get the Grotto spa jet looked at. Wonderful to read the team were friendly and looked after you. We hope to welcome you again soon.

Putaruru, New Zealand
Reviewed 10 January 2017

We have just stayed here for our second visit and it was absolutely amazing! The staff were super friendly and went out of their way to make sure we were accommodated for. We enjoyed a wonderful breakfast each morning with so much variety and a lovely meal at Mr Yakitori one evening. The pools are great and the fact that...

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Helpful?
Thank trueblueeyes2
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Appreciate your glowing report of our hotel and the team trueblueeyes2. I will pass on your comments. Stay safe in your travels and we hope to see you again soon.

Tarvin, United Kingdom
Reviewed 9 January 2017

We had a one night stopover en-route to Napier from Auckland. The hotel is conveniently situated on the outskirts of town a short distance from the thermal park. It is slightly old fashioned but the staff were interested, cheerful and very helpful. Our room was sizeable, comfy and clean. Breakfast was more than adequate and, although we didn't use it,...

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Helpful?
Thank 2015Ric
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Thank you for staying with us on your recent trip, 2015Ric. Really pleased to read you enjoyed your time here and we hope next time your passing through you will pop in and see us again. Until then safe travels

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Distinction Rotorua Hotel & Conference Centre

Address: 390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $161 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Distinction Rotorua Hotel & Conference Centre 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Distinction Rotorua Hotel And Conference Centre
Distinction Hotel Rotorua
Hotel Style:
#22 Luxury Hotel in Rotorua
#32 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Distinction Rotorua Hotel & Conference Centre staff and other travellers.
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Questions? Get answers from Distinction Rotorua Hotel & Conference Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose GF room”
 of 5 bubbles JohnnnyBGood, 2 Jan 2017 | Read review
“Next to thermal explorer highway, nice view from balcony.”
 of 5 bubbles Bylal58, 30 Dec 2016 | Read review
“upper floor rooms have nice views either way.”
 of 5 bubbles ChristinaH352, 18 Dec 2016 | Read review
“See if you can get one of the rooms with a balcony not overlooking the road.”
 of 5 bubbles 74clairel, 22 Nov 2016 | Read review
“Many of the higher story rooms have balconies (not large ones though).”
 of 5 bubbles Seren899, 14 Nov 2016 | Read review
5 of 5