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Copthorne Hotel Rotorua

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Copthorne Hotel Rotorua
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301 Reviews from our TripAdvisor Community

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Showing 289: English reviews
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Reviewed 1 week ago

Stayed at Copthorne for the Tarawera Ultramarathon. It was great as it was close to the start of the event. Also helpful was the hot tub after the 102km race - it helped soothe the bones. The rooms were spacious with a balcony.

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Thank Tomasz H
Rotorua, New Zealand
Reviewed 1 week ago via mobile

What an awesome cooking! Definitely yo chef Fei is ta best! We were blown away by ta great service and beautiful meal. The valentines meal plan was great! Thanks to your chef Fei, your restaurant staff Sunil , Jenny and one other Maori guy we didn't get his name. Keep up ta good job and we will come back. Thanks...

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Thank carolims2
Edinburgh, United Kingdom
Reviewed 1 week ago

Rooms only average, restaurant uninviting and customer service not the best we've experienced. Hotel needs some investment to make it attractive to anything other than bus parties. Staff did not appear interested in individuals. Not competitive in offering added benefits (why does a large group still charge for wifi when all around are offering without charge?)

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Thank Lyncol5060
Reviewed 3 weeks ago via mobile

The entrance and common areas are nice, but the rooms are ragged. The carpets are old and worn and there was water damage in the bathroom. This was true not only of our room, but of others in our tour group. Wi-fi is only free for one hour, but often you exceed your data limit in minutes.

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1Thank Susan M
Reviewed 4 weeks ago

Stayed at the Copthorne Hotel in Rotorua while doing a tour of the North Island. The hotel is getting somewhat rundown and shabby looking. But that could be accepted if the service was good. There were a number of things that were wrong. A safe was provided in the room, but it never worked, When we complained, someone was sent...

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Thank Gregory'sGirl
Melbourne, Australia
Reviewed 4 weeks ago via mobile

Stayed for for our road trip stop off and although we Diddnt spend a lot of time at the hotel that was never really the plan. It must be used as conference facilities as is very large. Prices for breakfast buffets are reasonable. The overall facilities are a little run down and could do with a spruce up. Beds were...

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Thank ainsleeash
Slough, United Kingdom
Reviewed 4 weeks ago

Its a bit far outside of Rotorua itself. Its a fair walk to the town or a short drive. Its not the best hotel and its competing with a whole host of others in the area. Reception was functional. There was very little welcome as we had experienced in other hotels on our journey. The room was OK and had...

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Thank Stanley_1986
New Zealand
Reviewed 21 January 2017

Hotel is a bit rundown in places and the attention to detail was missing but our room was nice and clean. Not sure if you could call it four star but for the price more than happy. I think there must be a bit of luck of the draw on which room you get as ours was fine other than...

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Thank xcell
Reviewed 19 January 2017 via mobile

Old, jaded hotel. Didn't really deliver on any of our pretty simple requests. Not enough towels in the room, wine glasses were dirty but glasses in the bathroom were really filthy. Took pillow down with a large hair on it. Just didn't feel clean.

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Thank Sean O
Washington DC, District of Columbia
Reviewed 11 January 2017 via mobile

After reading all the negative reviews I was worried that our tour group was going to stsy here. But I was pleasantly surprised how good it was. Yes, it is outdated with old bathrooms they have tried to upgrade, but the rooms were ample with a couch, table and chairs. The bed was fine and everything was clean. There is...

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Thank cfuller603

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 

Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $108 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Rotorua Kingsgate Hotel
Hotel Style:
#46 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Rotorua staff and other travellers.
2 questions
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Palo Alto, California
1 month ago

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Questions? Get answers from Copthorne Hotel Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors have nice seating area right outside the room.”
 of 5 bubbles tomaszh697, 15 Feb 2017 | Read review
“Just go elsewhere”
 of 5 bubbles Gregory'sGirl, 27 Jan 2017 | Read review
“Find somewhere else.”
 of 5 bubbles samanthahN717WN, 23 Dec 2016 | Read review
“Go to a different hotel”
 of 5 bubbles A.Duckson, 24 Sep 2016 | Read review
“Room got the afternoon sun had a awesome view with a balcony A/C”
 of 5 bubbles tsmith843, 4 Jul 2016 | Read review
5 of 5