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We went here for a meal only and found the staff very helpful & friendly with a sense of humour, the food was rather good with plenty available. You had a choice of hot or cold foods and very yummy desserts and all the time...More
On arrival no help with luggage offered and non available when requested. Buckets and towels in the corridors to the rooms to catch rain water as it dripped in. Hotel felt cold. Toilet seat in bathroom broken (not repaired until second day). Hairs - not...More
Had a room that was a fair way from the main hotel ammenities . Very dark and dingy part of the hotel our rooms were very basic and outdated. I remember back in the day when I stayed and it was the the Quality Hotel...More
Stayed here and quite frankly quite dissatisfied with my stay firstly wasted my time over a faulty safe which eventually led to a room change after 3 people & over an hour of having to wait then their archaic wifi policy, in this modern day...More
Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 11 July 2017
Thank you for your review. I do apologise for the faulty safe however we do experience breakdowns from time to time which may require specialist servicing which may not be readily available however the room change was the appropriate steps to take in this instance....More
Fantastic service. Would recommend to my colleagues and friend's . Great value. Lovely meals. Friendly staff. They are willing to go the extra mile to make your stay memorable. I will definitely stay here again.More
1 Thank Sue M
Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 28 June 2017
Thank you kindly for your review. I was very pleased to read we achieved service expectations and it is a pleasure whenever our guests take the time to offer feedback. I will definitely pass your feedback to the team. We look forward to hosting you...More
USD 72 - USD 130 (Based on Average Rates for a Standard Room)
#45 Luxury Hotel in Rotorua
Number of rooms
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