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SilverOaks Hotel Geyserland

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SilverOaks Hotel Geyserland
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382 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Solihull, United Kingdom
Reviewed 28 December 2014

Having travelled for a month in NZ and enjoyed, without exception great hotels and apartments, this was a real shock. A triple room was booked and paid for (mistake to pay in advance). Only towels, shampoo, glasses, etc were available for two adults and despite requests for more, additional ones were not forthcoming. The room hadn't been cleaned properly, the...

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Helpful?
Thank Jeanslo
SophieAuckland, Owner at SilverOaks Hotel Geyserland, responded to this review

We are most disappointed to receive your feedback We have appointed a new Manager to operate the Hotel, Shariffah Shah has worked for us in the past and is a very professional Manager and we are fortunate that she is returning to work for us. I am sorry that our Manager did not provide a professional service to you and...

Hong Kong, China
Reviewed 27 December 2014 via mobile

The best thing about this hotel is the location to Te Puia. We requested a room with a view of the park and were not left disappointed. Our room looked directly over the park, with fantastic views of the mud pool and geysers. The service was good and the staff were friendly. Unfortunately the poor condition of the hotel brings...

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Helpful?
Thank Joe M
SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for your feedback We appreciate your comments about the amazing view of the Geyser and the very clean rooms We understand your comments that the rooms need to be upgraded to a more modern standard and we are working on this Thank you once again for your comments

Britain
Reviewed 9 December 2014

Lovely views from our room, overlooking Te Puia thermal park. Had the curtains open all night watching the geyser going off. Clean and comfy, can also use the facilities at the other silver oaks hotel. Didn't get time to test out the pool.

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1Thank luckyllou
Canberra, Australia
Reviewed 7 December 2014

This hotel has seen better days. However, we got a good deal, and the manager was really helpful. We had a family room, which was very spacious, and it had an amazing view of the geysers. Particularly impressive when lit up at night. The beds, while not outstanding, were acceptable, and the bathroom was a decent size and very clean....

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1Thank maliwoo
Reviewed 6 December 2014

I was not only able to relax and unwind, but they met all of my needs, they gave me free wifi and a free spa bath soak. They upgraded my room @no extra cost. when my brother was sick they let him stay in the hotel room and lay him in bed. And wen he done the washing they showed...

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1Thank Terri-Anne R
Sydney, New South Wales, Australia
Reviewed 12 November 2014

Our travel agent booked this place for us and my god it was horrible. Very old hotel, even the TV can go to museum. Our room was next to a Geyser and it was really strong smell in the room. Will not recommend to anyone.

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3Thank Kabir S
London
Reviewed 9 November 2014

We were given 2 rooms next to each other and they were okay. It felt like an old fashioned holiday park but with no facilities. All of the amenities were not working and the staff appeared uninterested.

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1Thank DyfrigD
SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review

We do appreciate the time you took to provide youe feedback We appreciate your had a restful night sleep, and we know wou appreciated the amazing view from your room The pool is open from 7am to 10pm, wi-fi is available in the rooms and the private lounge is open is enjoy the view and use the public wi-fi The...

Rotorua District, New Zealand
Reviewed 5 November 2014

We booked this online, false advertising as the pool, spa, sauna & gym are not useable & have not been working for months. We were able to cancel our booking thank fully! I would not recommend anyone staying at this hotel. Such a shame for a wonderful location

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1Thank Tania E
Auckland, New Zealand
Reviewed 5 November 2014

This hotel, providing you are paying less than about $NZ100/night ( which you probably will be including a basic breakfast), is excellent value. I don't understand the negative reviews...just don't expect too much for under $90/night! We had an upper level room facing Poutu Geyser and the boiling mud pools just over the fence. You pay over $20 to go...

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Thank CliveP-T
Lisbon, Portugal
Reviewed 4 November 2014

We stayed in a room with the geyser view and it was amazing! Although we arrived at 11pm and the reception was already closed (They close around 9:30pm), we've managed to call them as soon we realise they would be closed and they were very helpful. They arranged the payment method and told us how to get our keys and...

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Helpful?
1Thank Helena D

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more   less 

Additional Information about SilverOaks Hotel Geyserland

Address: 424 Fenton Street, Rotorua 3010, New Zealand (Formerly Quality Hotel Geyserland)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $67 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Hotel Geyserland 3*
Number of rooms: 70
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from SilverOaks Hotel Geyserland staff and other travellers.
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Questions? Get answers from SilverOaks Hotel Geyserland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one on the geyser side”
 of 5 bubbles 512JeanF, 6 Mar 2017 | Read review
“If you have to stay there make sure you get a view over the geyser.”
 of 5 bubbles karenapring, 3 Mar 2017 | Read review
“If you MUST stay here, ask for a room that overlooks the geysers and mudpools.”
 of 5 bubbles paulamcarr, 25 Jan 2017 | Read review
“Choose a different hotel and hope it's better.”
 of 5 bubbles 309margaretj, 25 Jan 2017 | Read review
“room 833 - you are looking right over the thermal activity”
 of 5 bubbles h0spochik, 7 Jan 2017 | Read review
5 of 5