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Wai Ora Lakeside Spa Resort

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#24 of 93 Hotels in Rotorua
Certificate of Excellence
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Wai Ora Lakeside Spa Resort
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387 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Rotorua, New Zealand
Reviewed 27 August 2016 via mobile

My friends and I booked in for their $99 spa package. Great value for money - we were there for 2.5hrs and didn't feel pressured to leave, wonderfully relaxing! Therapists were excellent, facilities were very clean and tidy, canapes delicious and good portion size. Recommend arriving at least 30min prior to appointment if you want to soak in the pool/spa.

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Helpful?
Thank JDalla
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Dalla, Thank you very much for your lovely feedback at Wai Ora Day Spa. It is a pleasure to read how much you enjoyed your time with us especially wonderful relaxing at our Day Spa and enjoy our facilities. The canape is from our winning award Mokoia Restaurant. Should come back to taste the full menu. We appreciate...

Auckland Region, New Zealand
Reviewed 25 August 2016

Brilliant checkin experience. Overwhelmingly friendly and helpful. Nicely appointed room - good facilities in a beautifully tranquil setting. Staff awesome. Restaurant outstanding. The spa pool was being maintained so I was given a complimentary voucher for Hells Gate which was divine. Will I be back? Certainly. I can't wait.

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Helpful?
Thank liliannz
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Lilian, Thank you very much for your lovely feedback. We hope we're able to keep up with your expectations, and I can assure you we'll do our best to provide you another great stay when you come back. We're looking forward to that day. Kind regards, Natcha Suvittayaphan

Mairangi Bay, New Zealand
Reviewed 22 August 2016

We are from Auckland & both my husband and I have birthdays in August. We booked a deal a couple of months ago to celebrate our birthdays on a night away. All I can say is a massive thank you to each and every staff member that had contact with us, even anyone behind the scenes like the ladies that...

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Helpful?
1Thank Jonell M
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Jonell M, Thank you for such a wonderful review. Wow! Once again, Happy belated Birthday to you and your husband from WaiOra Lakeside Spa Resort Family. Your comment has been shared with all our team and we are very delighted. It is very pleasing to hear that you had a wonderful experience in our facility. Thank you once again...

Coromandel, New Zealand
Reviewed 15 August 2016

I booked a group of 16 to stay over for two nights with a meal for 23 for saturday night for my wifes birthday, the staff did everything to make this stay perfect. They organised for the rooms all to be close by, the food was fantastic, all arrived perfectly cooked and together, congrats to the chiefs. The accommodation was...

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Helpful?
2Thank Rob652406
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Rob652406, The team are pleased to hear you enjoyed your stay at Wai Ora Lakeside Spa Resort! Our Chefs are incredibly happy to hear such praise. We pride ourselves on our facilities, customer service and location on the lake. It is always a pleasure to hear such reviews and that you and your group will be back again,...

Papamoa, New Zealand
Reviewed 6 August 2016 via mobile

This resort if quaint and peaceful and away from the hustle and bustle. We enjoyed some champagne in the spa overlooking the lake and really enjoyed our time. The rooms are very well equipped and small touches like bathrobes and slippers make for a more luxury stay. We have stayed once before a in 2012 and again this week and...

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Helpful?
1Thank FrancesJH
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Frances, That you for such a great review. We are glad to hear that you enjoyed your stay with us again. We believe the smaller touches make it easier to be able to relax and have a good time. Please accept my sincere apologies in regards to the music volume, we will ensure that this will not be...

San Francisco, California, United States
Reviewed 3 August 2016

We loved our one night stay at the Wai Ora - it was cold and rainy but the room was cozy. We loved the restaurant - one of our best meals in ANZ! Great, helpful staff and service. Looks like a motel from the 1950's but it has been upgraded nicely! Didn't use the spa but it looked a bit...

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Helpful?
2Thank Jeanne U
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Jeanne U, Thank you for taking the time to review your recent stay at WaiOra Lakeside Spa Resort. Our team is very delighted to hear regarding you experience here at the resort. Our Spa is going under renovation process, I sincerely apologies for any inconvenience occurred. On the other hand, it is very pleasing to read that you...

Auckland, New Zealand
Reviewed 1 August 2016

It was our anniversary celebration stay and this was a very good hotel choice for us. It's a small property but the place is serene and room is of modern style. We were warmly welcomed by Duty Manager Ayush who took the time to explain about the facility and assist us to the room. He's a good embodiment of what...

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1Thank kayeseeen
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Greetings Kayeseeen, Thank you for your feedback and a fantastic rating. Happy Belated Anniversary once again. I am very happy to hear from you regarding your experience here at the resort. I sincerely apologies in regards to our Wifi being slow on that evening and your room missing the Laundry Bags. Please be assured that necessary steps has been taken....

Kelowna, British Columbia, Canada
Reviewed 30 July 2016

Our children booked this little piece of paradise for our Wedding anniversary in April. When going on Trip Advisor to assess the address and location, there were some reviews that were not very favorable. Boy were they wrong!! Upon arriving we were greeted by 3 staff at check in by name...and a lovely gentleman assisted us with our luggage to...

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Helpful?
1Thank PairofFalcons
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Greetings PairofFalcons, Wow! and Thank you very much for such a delighting review. Our team is very pleased to hear from you and regarding your stay. It is always a sense of great achievement and smiles for us when our guests thoroughly enjoy their experience here at the Resort. We pride ourselves in customer service, our Spa facility and Food....

Reviewed 30 July 2016 via mobile

Excellent service !! Husband and I are glad we chose to stay at Wai Ora. Food was superb . Chef oat did wonders with his culinary skills . Nikola and team were very friendly and accommodating . They always try to go out of their way for guests . Spa was amazing too , a real treat :) good food...

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1Thank jiening19
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear jiening19, Amazing Review! Thank you for your feedback and the recommendation. It is very pleasing to hear about your experience here at the WaiOra Lakeside Spa Resort. Thank you for a wonderful review in regards to our service, food and spa. It is comment like yours that motivates us more. Chef Oat and Nikola are also very happy to...

Auckland, New Zealand
Reviewed 26 July 2016

good impression for their serviice.staffs are kind.they have couple of spa pools ,all the facilities are good ,we really satisfied with their service.when we arrived the lobby is being renovated.i am sure the lobby will be better than before

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Helpful?
1Thank carsoncf
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

KiaOra Carsoncf, Thank you very much for an awesome 5-star rating and a review. Our team here at the resort are very delighted to hear from you. It is also very pleasing to read that our team here at the WaiOra Lakeside Spa Resort made sure you enjoyed your stay. Please do excuse us if you had any inconvenience because...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua in quiet parklike surroundings only 3 mins from Rotorua Airport,and 12 mins to the famous geothermal attractions of Rotorua. This award winning resort hotel features luxurious accommodation with private balconies or courtyards with views to the lake; New Zealand's award winning fine dining Mokoia Restaurant specialising in indigenous herbs and spices which creates amazing taste sensations including a daily full vegetarian menu; superb personal service; relaxing Manary English lounge bar and the internationally acclaimed Wai Ora Day Spa featuring the 2011 and 2012 World Luxury Spa Award winning "New Zealand Cultural Spa "regime based on the geothermal muds of Rotorua and wellness practices of the Maori. Rotorua's only World Luxury Spa Award winner. Enjoy the tranquility of the landscaped gardens and serene sounds of the meandering spring feed stream as you enjoy the hot and cold pools, steam room and sauna that make up the Wai Ora Spa Water Experience. The ideal Rotorua relaxation, spa, food taste sensations destination and accommodation base for all other Rotorua activities. ... more   less 

Additional Information about Wai Ora Lakeside Spa Resort

Address: 77 Robinson Avenue, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $170 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wai Ora Lakeside Spa Resort 4.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Hotel Style:
#3 Top resorts Hotel in Rotorua
#7 Business Hotel in Rotorua
#11 Spa Hotel in Rotorua
#21 Luxury Hotel in Rotorua
#30 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Wai Ora Lakeside Spa Resort staff and other travellers.
4 questions
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Kuala Lumpur, Malaysia
Duluth, Minnesota
over a year ago
Cheboygan, Michigan, United States
over a year ago

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Questions? Get answers from Wai Ora Lakeside Spa Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upstairs room on the north side facing the lake.”
 of 5 bubbles ESTEVEA, 1 Oct 2016 | Read review
“We stayed right by the pool but it was closed for the winter. Could get noisy in the summer.”
 of 5 bubbles JeanneU137, 2 Aug 2016 | Read review
“All rooms were great..all face the lake/second floor would have better view of lake”
 of 5 bubbles PairofFalcons, 30 Jul 2016 | Read review
“Superior rooms are larger and more comfortable”
 of 5 bubbles JuditMcP, 16 Jun 2016 | Read review
“Only couple of larger apartments hav view hav to sit outside and face sideways to see lake where all guests walk”
 of 5 bubbles Evans7538, 31 May 2016 | Read review
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