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The Waterfront Suites - Heritage Boutique Collection

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#11 of 43 Hotels in Paihia
Certificate of Excellence
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383 Reviews from our TripAdvisor Community

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Showing 372: English reviews
Auckland, New Zealand
Reviewed 2 weeks ago via mobile

We stayed at the Waterfront Suites for our wedding anniversary and were put in a 2 bed apartment back from the road on the top floor. It was very well set up, comfortable and quiet . The staff were friendly and helpful. The only downsides were the shower made a mess of the bathroom, as didn't appeared to be well...

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Helpful?
Thank Steven R
London
Reviewed 2 weeks ago via mobile

Nice accommodation, great location and really nice staff. Except the Englishman on the front desk whose really letting the team down. Told us to park anywhere in the garage, which nearly got both our cars towed. Then booked us into a third floor room with stair only access when we have a 4 month old baby, all despite our booking...

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Thank London T
Napa, California
Reviewed 2 weeks ago

Absolutely loved our stay there. Apartment style room. All new appliances and furniture. Wish I would have stayed longer than we did. The heated floors in the bathroom were a nice touch, as was the towel warmer. My family had 5 rooms there and each was a little different. Wonderful place

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Thank morn242002
Sydney, Australia
Reviewed 2 weeks ago

We had the top floor 3 br apartment for 4 nights and were extremely happy with it. The view over the bay was fantastic. Furniture, fittings and equipment we all terrific. Lots of space. We went out two nights and cooked the other two. Be aware that this apartment is separate from the main block. It has a different owner...

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Thank TukoPomojaAustralia
TheWaterfrontSuites, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear TukoPomojaAustralia, Thank you for taking the time to give us a 5 star review. We are delighted that you enjoyed your stay in our Paihia Sails Suites. We always aim to give our guests the best experience possible and it is lovely to know that we have achieved this. We hope to see you again sometime soon! The Waterfront...

Gibraltar
Reviewed 3 weeks ago via mobile

This small boutique hotel is perfect for a base in this stunningly gorgeous area of north island NZ. First of all, everything was super clean, very good start. The suite was very spacious indeed, well equipped kitchen, heating system that worked very well, underfloor heating in the bathroom was cosy and the bed, wow, what a comfortable bed, perfect for...

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Helpful?
Thank paulinspain
TheWaterfrontSuites, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear paulinspain, Thank you for taking the time to write a review. I will make sure to pass on your compliments to our housekeeping staff. Being in the center of town gives us great access to all of the wonderful restaurants and tours. We hope to have you stay with us again soon! The Waterfront Team

Reviewed 4 weeks ago

We have enjoyed the stay at your facilities and it is truly a 5 star place.Close to the shops, restaurants, bars and any other necessities. We will be coming again definitely The staff was friendly and very helpful. Thank you so much. Ta.

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Thank Maria T
TheWaterfrontSuites, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear Maria T, Thank you for taking the time to give us a 5 star review. The views all around Paihia are breathtaking and we are fortunate to be situated so close to the ocean. We look forward to welcoming you again some time soon! Kind regards, The Waterfront Team

Jersey
Reviewed 4 weeks ago via mobile

In truth, we didn't know what to expect; we used Booking.com and picked accommodation that looked well located and of reasonable standard. The accommodation turned out to be excellent and was in prime position in the centre of the bay at Paihia, close to everything, the pier, restaurant, shops. Ample secure parking under the property is accessed by lift and...

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Thank Bobsbest
TheWaterfrontSuites, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear Bobsbest, Thanks for submitting such a lovely review. I will make sure to pass on your compliments to all of our staff. We are fortunate to be close to all of the restaurants and cafes in town, which gives us the opportunity to try them all! We would be delighted to welcome you back the next time you visit...

Greater Sydney, Australia
Reviewed 4 weeks ago

Great hotel, great location, huge rooms, clean and modern. Staff were friendly and really helpful. We had a two bedroom apartment which was huge and had a balcony overlooking the pool. Changed the length of our stay when we saw how nice the place was. Underground parking is also great

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Thank jomK6328WD
TheWaterfrontSuites, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear jomK6328WD, It was our pleasure to be able to extend your stay with us and we really appreciate you taking the time to write a review. The pool is looking particularly enticing this time of the year so we hope to see you again soon! Kind regards, The Waterfront Team

Sydney, Australia
Reviewed 2 November 2016

Just returned recently from N.Z. and stayed at Waterfront Suites for 3 nights. We had an apartment, which was beautifully appointed and spotless. Although on the ground floor and not with much of a view, we had the outdoor patio to sit on around the pool, which was great. The lap pool was heated so we did use it a...

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Thank Kerrie H
TheWaterfrontSuites, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear Kerrie H, Thank you for taking the time to write such a lovely review. All of the staff here at the Waterfront Suites take pride in giving our guests the best possible experience in Paihia, so we are very happy to hear your positive feed back. We are delighted you enjoyed your stay and really do hope to welcome...

Courtenay, Canada
Reviewed 2 November 2016

We stayed in a well designed 2 bedroom/2 bathroom suite on the second floor for 2 nights in mid-October. The apartment was large, modern, very clean, quiet, and a few steps from the main street with many take out eateries and restaurants, as well as the ferry closeby. The fish and chips and pizza next door were very good. The...

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Helpful?
Thank Loraleigh_11
TheWaterfrontSuites, Front Office Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review

Dear Loraleigh_11, Thank you for taking the time to provide a 5 star rating on your recent stay with us. I will make sure to pass on your positive feedback to the team here at the Waterfront Suites. It is nice to hear that although the weather wasn't too kind that you still enjoyed your stay. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about The Waterfront Suites - Heritage Boutique Collection

Address: 100 Marsden Road, Paihia 0200, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Price Range: $219 - $626 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Waterfront Suites - Heritage Boutique Collection 5*
Number of rooms: 25
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Boutique Collection Paihia, Bay Of Islands, New Zealand
Hotel Style:
#7 Family Hotel in Paihia
#7 Luxury Hotel in Paihia
#13 Romantic Hotel in Paihia
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Questions & Answers

Here's what travellers have asked, with answers from The Waterfront Suites - Heritage Boutique Collection staff and other travellers.
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Questions? Get answers from The Waterfront Suites - Heritage Boutique Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get the top floor. Quieter and with the best views.”
 of 5 bubbles TukoPomojaAustralia, 21 Nov 2016 | Read review
“Each room is a luxury on it's on and they are very private and secure. Lovely”
 of 5 bubbles C2957TDmariat, 12 Nov 2016 | Read review
“Upstairs better views, ground floor bigger deck area and close to the pool. Depends what you prefer”
 of 5 bubbles 720kerrieh, 1 Nov 2016 | Read review
“Don't choose 1 bed if you want direct sea view.”
 of 5 bubbles CarolElizabeth, 11 Oct 2016 | Read review
“Rooms facing road have a great view”
 of 5 bubbles johnaW5016FY, 22 Sep 2016 | Read review
5 of 5
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