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The County Hotel Napier

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953 Reviews from our TripAdvisor Community

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Showing 931: English reviews
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Fountain Hills, Arizona
Reviewed 2 days ago NEW

Didn't stay at the Hotel but it looked nice. Had dinner in their Churchill bar restaurant. The sea food platter for two is outstanding Sheila gave us a great service. Wine list was good. Had lunch there and went back for dinner. Great place. Eat on the bar side, even outside.

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Helpful?
Thank dieteraz
Hastings
Reviewed 2 days ago NEW

My partner was celebrating a special birthday so I booked us for a weekend package. Great service, Ruru room was perfect, staff made her feel special, food was great- we dined both nights + had friends in as well and all were suitably impressed. Had a lot of fun, felt welcome & valued - enjoyed the complimentary port and the...

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Thank ruralharcourts
Auckland, New Zealand
Reviewed 3 days ago NEWvia mobile

Great place to stay in the heart of the City. Lovely friendly staff (including the welcome glass of port) who couldn't do enough for us or our travelling group. Good sized rooms with all the usual amenities and a comfy bed. A great Art Deco experience. We will be back.

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Thank shamr0cks4
Porirua, New Zealand
Reviewed 1 week ago

This property is situated in a prime location and is literally right in the heart of the city with great parking facilities! From the moment we arrived we were welcomed from the lovely Penny at reception. I have to say that this hotel has a beautiful ambience if you love charm & character properties! We usually eat at a lovely...

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Helpful?
Thank lynnette2017
ChristopherNapier, Owner at The County Hotel Napier, responded to this review

Lynnette, thank you for your wonderful review of Wine Street Restaurant, Churchill's Bar & the Hotel. We appreciate your kind words and we will pass on all your wonderful comments to our amazing staff across the whole Hotel. We look forward to seeing you back again very soon. Kind regards, Chris, Angela & the team.

Northampton, United Kingdom
Reviewed 1 week ago

An unusual hotel. Good location in the heart of the Art Deco area. The heart is obviously in the right place but the details let it down. In general the whole was understaffed for what they were trying to achieve. The food and wine were very good both for dinner and breakfast however the dining room is too small for...

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Helpful?
Thank jrcjo
ChristopherNapier, Owner at The County Hotel Napier, responded to this review

Thank you for your review and we appreciate the time you took to post it. We were disappointed to read we had fallen short of our usual high standard of customer service and satisfaction and take all feedback seriously - especially as it relates to the breakfast issues. We will look at what went wrong that morning and work harder...

Menlo Park, California
Reviewed 1 week ago

We really enjoyed this hotel. It's location in Napier is ideal in terms of walking to the tourist places, the service was excellent, and there was a lot of old-style ambience with good high-quality renovation. We would highly recommend it as a value for price.

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Helpful?
Thank Carol G
ChristopherNapier, Owner at The County Hotel Napier, responded to this review

Carol, thank you for your review. We appreciate you taking the time to post it. We're glad you enjoyed your stay with us. Our location is ideal for ease of access to most attractions in the City and we work hard to ensure we provide value for money for our guests. We are constantly working on maintaining the authenticity of...

Birmingham, United Kingdom
Reviewed 2 weeks ago

The privately-owned hotel has been renovated in the art deco style and was unusual and friendly. Staff were helpful and the location in the town centre close to the seafront was excellent. The owner plays an active role in day-to-day running the business and was approachable and proud of his work.

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Thank michael n
ChristopherNapier, Owner at The County Hotel Napier, responded to this review

Thank you for your kind review, we appreciate you taking the time to post it. We're glad you found us friendly and helpful and our location is certainly one of the best in Napier. We look forward to hosting you again in the future. Kind regards, Chris, Angela & the team.

Vero Beach, Florida
Reviewed 2 weeks ago

This hotel wants to provide the best service possible. My boyfriend left the lights on in our rental car during the night so it would not start the next day. We called a tow but in the meantime, the owner noticed the hood of the car up and inquired to the problem. He personally jumped our rental saving us money...

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Thank ljtandft08
ChristopherNapier, Owner at The County Hotel Napier, responded to this review

Hello and thank you for your kind review, we appreciate it. It was our pleasure to help with the car and we're glad it did not interfere too much with your stay with us. Our staff are wonderful and we're especially glad you enjoyed your suite during your stay. We look forward to seeing you again. Kind regards, Chris, Angela...

Reviewed 3 weeks ago

Dined at the County Hotel last night with friends. Great ambience, food, wine, friendly, competent staff who knew food and wine - thanks Amy. We were able to choose food from either the Bar Menu or the Restaurant Menu with a very acceptable Wine List.

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Thank Raeleen M
ChristopherNapier, Owner at The County Hotel Napier, responded to this review

Raeleen, thank you for your review of our Wine Street Restaurant. We appreciate it and so glad you enjoyed dining with us and the service Amy provided. We do have an excellent range of food and wine to choose from so we look forward to hosting you all again soon. Kind regards, Chris, Angela and the team.

Melbourne, Australia
Reviewed 3 weeks ago via mobile

We walked into town for dinner from our accommodation near the port. Our dinner in a small room was from the bar menu with good food and fine local wine complemented with great service from Amy. We loved reading Winston Churchill's quotes on the wall!

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Thank Barbara M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Wine Street
Wine Street
Cuisines: European, New Zealand
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Winner of the Art Deco Supreme Award. The owners of Napier's County Hotel wished to combine the qualities and ambience of some of the finest hotels in the world. They have achieved this by incorporating fine service, fine dining and luxurious accommodation in line with 1930's Art Deco characteristics of Napier. The County Hotel is situated in the centre of Napier which is considered to be the 'Art Deco Capital of the South Pacific' and has captivated the emotions and senses of countless admirers. Originally built for the Hawke's Bay County Council in 1909, The County Hotel is one of only two significant buildings to have survived the massive 1931 earthquake. Faithfully refurbished as a boutique hotel, the County Hotel now stands as Napier's premier Hotel. The hotel is home to an extremely popular, multi award winning Wine Street Restaurant, the superb Churchill's Champagne Lounge, an intimate library, well-appointed function areas, conference facilities and eighteen luxurious guest rooms and offer a variety of accommodation packages. Come and enjoy this architectural masterpiece with its atmosphere of conventional luxury and allow yourself to be pampered by the attentive service of our devoted staff. ... more   less 

Additional Information about The County Hotel Napier

Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Region: New Zealand > North Island > Hawke's Bay Region > Napier
Price Range: $159 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Reservation Options:
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Also Known As:
County Hotel Napier
Hotel Style:
#2 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
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Questions & Answers

Here's what travellers have asked, with answers from The County Hotel Napier staff and other travellers.
2 questions
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San Francisco
8 months ago
Melbourne, Victoria, Australia
over a year ago

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Questions? Get answers from The County Hotel Napier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just check which room you will be staying in as there are quite a few different ones to choose from!”
 of 5 bubbles lynnette2017, 18 Mar 2017 | Read review
“Our good sized room on (I think ) the second floor was on the side so had no particular view but was quite quiet.”
 of 5 bubbles jrcjo, 16 Mar 2017 | Read review
“Rooms on upper floors are, we were told, quieter.”
 of 5 bubbles michaelnW1133CZ, 13 Mar 2017 | Read review
“Gorgeous rooms to which you require, spacious and extremely comfortable, your choice of a room with a balcony or not.”
 of 5 bubbles Fionahead, 5 Mar 2017 | Read review
“Corner unit allowed for cross-flow of air through windows when AC not desired”
 of 5 bubbles gtrippers, 27 Feb 2017 | Read review
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