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SKYCITY Hotel

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#11 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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SKYCITY Hotel
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1,789 Reviews from our TripAdvisor Community

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Showing 1,634: English reviews
Va
Reviewed 29 October 2015

Everything was mediocre Room was clean access was confusing. Location was great. Lots of construction and stores or restaurants hat closed but the signs are still up. Staff very nice. For a business trip fine. Casino was easy to enter Not much of a restaurant selection in hotel.

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Helpful?
Thank MDKCS5
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear MDKCS5 Thank you so much for your honest review on Trip Advisor. We are very appreciative of feedback such as yours as it will only further assist us in improving all those areas our guests feel we may be lacking. I am pleased to learn that your recent stay here with us was fine and that our staff had...

Sydney
Reviewed 28 October 2015 via mobile

Avoid it if you can unless you're in Auckland for gambling and you like sleeping in the casino. The area is a mess as one of the Skycity properties is being refurbished. There seem to be two different Skycities. The Grand is fine. The other one is complete crap. The corridors smell with air conditioning stale air. The room was...

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Helpful?
2Thank Mirek R
Colin_McClean, Hotel Manager at SKYCITY Hotel, responded to this review

Thank you very much for your feedback. It is clear we let you down. I appreciate it is unacceptable that you were checked into a vacant room that displayed a name other than yours. We agree, it was unprofessional of us to make that error. We understand our error and we are deeply disappointed for the impression it made. We...

Auckland
Reviewed 28 October 2015

We have stayed at Skycity in the past 3 or 4 years quite a few times and then a year ago, switched to Skycity Grand. On this occasion, as the Grand was sold out of the room style that we needed, we decided to book at Skycity. The room is in desperate need of refurbishment, it was stained, smelly and...

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Helpful?
1Thank JayEm66
Colin_McClean, Hotel Manager at SKYCITY Hotel, responded to this review

Thank you very much for your feedback. We appreciate your time and effort. We are dedicated to providing an exciting and enjoyable room experience. Your feedback suggests we fell short on this occasion. We are very disappointed. There is no excuse for a cracked shower head or an unreasonable delay in delivering a luggage rack. It's also disappointing that we...

Tilghman, Maryland
Reviewed 27 October 2015

There are 2 similarly named hotels right next to each other. This is the less luxurious of the two, and correspondingly cheaper but more than satisfactory. The Casino is part of the building and easily accessible, but you do not have to trek through it (as in Las Vegas) to get to the reception desk. What a relief. The reception...

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Helpful?
1Thank Ian J
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear Ian J Thank yo uso much for taking the time to post such an excellent review on Trip Advisor. I am so pleased to learn that you had a wonderful stay here with us at SKYCITY Hotel! Here at SKYCITY Hotel we strive to provide our guests with an exceptionally high standard of service to ensure that our guests...

Wellington, New Zealand
Reviewed 27 October 2015

I had a comfortable two-night stay at SkyCity hotel. Amenities and bed were more than adequate and the room was warm and clean. Food at Fortuna was delicious. I inadvertently left some items behind and it has been very difficult getting them back - I've left messages with human beings and on answerphones, and nobody returned my call. Finally spoke...

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Helpful?
Thank thevegetarians
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear thevegetarians I would like to thank you firstly for taking the time to post your review on Trip Advisor as it will only assist us in further improving all the areas of concern you have mentioned. However I do send my most sincere apologies for the inconvenience you had encountered on your personal belongings and the lack of customer...

Wellington, New Zealand
Reviewed 26 October 2015 via mobile

I liked this hotel. Wifi is free so that's always a bonus now. The king room we had on H4 was a very generous size and beautifully clean. The bathroom was shower only but once again modern and exceptionally clean. I especially liked the Puriri range of products especially the shampoo. Staff were always polite and friendly. One bonus was...

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Helpful?
1Thank Jenny B
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear Jenny B I would firstly like to share my gratitude that you have taken the time to post such a lovely review on Trip Advisor of your recent stay with us. I am thrilled that you were able to have an enjoyable stay and that our facilities served to your comfort levels. I do hope that you were able...

Auckland Region, New Zealand
Reviewed 23 October 2015 via mobile

Have stayed here lots in previous employment so had been a while. We were not disappointed. The reception was very professional and friendly. The room had 2 large beds, couch and was very spacious. Large bathroom and good shower. Mini bar and condiments. Jug, coffee and tea etc. Air conditioned. Very clean. No view but as we got in late...

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Helpful?
1Thank Mark E
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear Mark E Thank you very much for taking the time to post up a marvellous review on Trip Advisor. I am absolutely thrilled that we were able to exceed your expectations after such a long while and I will be sure to pass on your gratitude to the rest of the team. I am pleased our rooms served you...

Greymouth, New Zealand
Reviewed 23 October 2015 via mobile

Really enjoyed our stay here. So much to do and see, with plenty of restaurants to chose from without even leaving the hotel. Room was super-comfortable with the most comfortable king-size bed, and a very well stocked bar. Fantastic staff - very friendly and helpful. Some renovation going on in the lobby but hotel did their best to minimise disruption....

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Helpful?
Thank InR_Doogs
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear InR_Doogs Thank you so much for such a fantastic review on Trip Advisor of your recent stay here with us at SKYCITY Hotel. I am thrilled that you had an enjoyable stay and that you were able to take advantage of all the great conveniences and amenities SKYCITY has to offer. I will be sure to share your compliments...

Christchurch, New Zealand
Reviewed 19 October 2015

I find this is my favorite place to stay in Auckland Great facilities,well serviced rooms and close to everything. It is so much fun Thoroughly recommend Also user friendly for wheelchair users and special needs

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Helpful?
Thank Rhona33
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear Rhona33 Thank you so much for taking the time to post up such a lovely review of your recent stay here with us at SKYCITY Hotel on Trip Advisor. I thank you for being such a loyal guest and I am thrilled that you had an enjoyable stay and that our facilities and our team were able to exceed...

Reviewed 17 October 2015

Skycity hotel was the highlight of my trip to New Zealand..the hotel is well located and in close proximity to the waterfront and major bus terminals...the hotel has a superb casino and lots of other activities to keep engaged...the rooms are tastefully done up and are spacious..the best part however is the wonderful staff of the hotel..each member is very...

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Helpful?
Thank chandnichopra
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear chandnuchopra I would like to thank you for taking the time to post up such a fantastic review on Trip Advisor of your recent stay here with us at SKYCITY Hotel. I will be sharing your lovely comments with our team as it is so great to receive such positive feedback and so encouraging. I am thrilled that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 

Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $204 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TravelClick, Hotels.com, Agoda and Priceline so you can book your SKYCITY Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
SKYCITY Hotel Auckland, New Zealand
Hotel Style:
#2 Green Hotel in Auckland
#8 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#12 Family Hotel in Auckland
#14 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from SKYCITY Hotel staff and other travellers.
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Questions? Get answers from SKYCITY Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would choose high floor as it is a busy casino hotel and can be noisy”
 of 5 bubbles 873rizr, 14 Feb 2017 | Read review
“Make sure they know what you need and they will do their utmost to help”
 of 5 bubbles , 14 Feb 2017 | Read review
“Higher up if possible to get the best views”
 of 5 bubbles Caroline20013, 13 Feb 2017 | Read review
“Buffet Breakfast at Fortuna is amazing”
  • Bathroom Tabletop
  • From the lounge to the bedroom
  • View from the entrance to the living area
  • View from the bedroom to the living area
  • View from our suite at night
 of 5 bubbles robbiea231, 3 Feb 2017 | Read review
“The courtyard is located on Level 1 with some rooms providing direct access”
 of 5 bubbles DINKZ, 21 Jan 2017 | Read review
5 of 5