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Quest Ponsonby

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1 room 2 adults 0 children
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Quest Ponsonby
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97 Reviews from our TripAdvisor Community

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There are newer reviews for Quest Ponsonby
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Showing 94: English reviews
Queenstown, New Zealand
Reviewed 21 January 2016

Room was nice, staff very pleasant and friendly. The room was exactly what I'd expect in a serviced apartment for the price. However there is a huge building under construction next door. And when I say next door, I mean around 12 inches from my balcony. I was fortunate - I was on the second floor which is level with...

2Thank Tax-exile-NZ
New Zealand
Reviewed 17 January 2016

Do not consider staying at this poorly maintained and managed establishment. I was booked in for 3 nights but checked out after only 1. The 1 bedroom apartment was smelly, dirty, had a damaged door latch that had obviously been broken into at some stage, the curtains were ripped, had shrunk so sat up off the floor a good 20...

2Thank kiwimum2
Sydney, Australia
Reviewed 9 December 2015

I remembered when NZ was famous for its fabulous accommodation. The people who own this should have done some homework and learn how its done. From the entrance with a closed "café" covered by a plastic sheet through which you could see dead plants to the "view" of a construction site to the dirty condition of the rooms. Just awful....

Thank Linda C
Reviewed 22 November 2015 via mobile

If i could i would rate it less. I do NOT recomend to anyone. Customer service at reception was terrible, totally rude. The room size was great as we had 2bedrooms, the state of the room was disgusting. Stains on the wall by the toilet, mould and grime on hand basins, walls and doors could do with a wipe down....

Thank Megan F
Kerikeri, New Zealand
Reviewed 12 October 2015

Like many serviced apartments, this place has ever so slightly grubby walls, but not too bad. I take issue with these being 'apartments'. The kitchen is an additional sink, with cunningly concealed toasters and microwave in what is really a gap in the entrance hallway. My colleague commented his 'kitchen' next door was even smaller; so don't count on any...

Thank Rocky_and_Biglegs
Istanbul, Turkey
Reviewed 13 July 2015

Stayed here 3 years ago when bright new and well managed. Not any more! concrete slab over two thirds of window from building site next door. Tried to change rooms but manager couldn't manage the computor system to change us to a room with light. had to pay for wifi, shower broken in 3 parts, decor very tired, no electric...

2Thank Philipppa
Reviewed 12 July 2015

I stayed here for an extended period (5 Weeks) while working in Auckland. The location is great and Ponsonby has a lot to offer. However..... the room I had was a 1 bedroom studio. The room had a king size bed but the room wasn't big enough to accommodate it. this meant you couldn't close the bedroom door or move...

3Thank michael a
Auckland Region, New Zealand
Reviewed 18 June 2015

They clean their rooms with your dirty old towels and no cleaning products. I informed their head office of my Disgusting find and they didn't even deal with my complaint it was just forgotten about. I would not recommend this place to anyone especially when they wipe the toilets with the towels then go wipe down the rest of the...

2Thank Bobbaylopez
Melbourne, Australia
Reviewed 21 May 2015

Been there several times a few years ago, was welcomed back as an old friend, then it went down hill from there.. Room smelly, very tired, they charge for EVERYTHING, WIFI intermittent, bathroom was horrid, shower washed the floor more than you, bed was OK but the sheets were dirty. YUK! Due to a family emergency we had to leave...

2Thank Charlotte J
Auckland, New Zealand
Reviewed 11 May 2015 via mobile

Was there just for a night to attend some meeting in Auckland. I just needed a clean room to sleep overnight and quest did the job for me. Nice and clean room with very comfortable bed. I was really very impressed with their Manager who was always there to help. Will be back whenever required.

1Thank viv72
QuestPonsonby, Owner at Quest Ponsonby, responded to this review

Dear Guest Thank you for taking the time to provide us with your feedback following your stay with us here at Quest Ponsonby. We certainly appreciate receiving feedback on our property, whether positive or negative as it gives us a good indication of where we need to impure to maintain our standards. I am happy to hear that you enjoyed...

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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Paid Wifi
  • Paid Internet
  • Dry Cleaning
  • Laundry Service

Additional Information about Quest Ponsonby

Address: 68 Ponsonby Road | North Island, Auckland 1011, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Kitchenette Wheelchair access
Price Range: $171 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Ponsonby 4.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Auckland, New Zealand
Hotel Style:
#37 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Quest Ponsonby staff and other travellers.
1 question
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Questions? Get answers from Quest Ponsonby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask at check in if the windows have natural light and are not obstructed by shutters.”
 of 5 bubbles MahaloPacific, 13 Jan 2017 | Read review
“Standard Quest accommodation but don't expect Reception Desk or customer service to be up to the same standard at this particular Quest.”
 of 5 bubbles P2309EIdanielf, 31 Jul 2016 | Read review
“217 or 219 - out the back”
 of 5 bubbles peterawiri, 29 May 2016 | Read review
“Avoid the pokey studio apartment 217”
  • Dust. This was the first day, and remained the same for 4 days!
  • The Kitchenette
  • Torn curtain
 of 5 bubbles Plashmere, 21 Mar 2016 | Read review
“Warning do not stay here, read above.”
 of 5 bubbles chalegga, 1 Feb 2016 | Read review
5 of 5