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Traveller (41)
Room & Suite (24)
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Overview
  • Excellent9%
  • Very good23%
  • Average32%
  • Poor12%
  • Terrible24%
Travellers talk about
AMENITIES
Wifi
Non-Smoking Hotel
Kitchenette
Wheelchair Access
Dry Cleaning
Self-Serve Laundry
Free Parking
4 Star Hotel
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (114)
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1 - 5 of 109 reviews
Reviewed 22 March 2018 via mobile

I stayed here one night and was so happy to have in room laundry with laundry soap and the cycle was reasonable. The laundry is in the bathroom which offers shampoo, conditioner, soap, body lotion and bath gel so everything you need. There is a...More

Thank tlcjunk
Reviewed 20 February 2018 via mobile

From the moment we walked in we were greeted with friendly staff who were very helpful. Our apartment was very spacious and very clean and freshly refurbished. The carpets were plush and wonderful to walk on. Raj was wonderful and went out of his way...More

Thank LandRYoung
Reviewed 16 January 2018

The "apartment" if you could call it that was absolutely disgusting. From mould in the shower, broken blinds, sticky finger marks on the bed head, dents on all the walls, dirt all over the walls, dust everywhere, a power point sticking out and being told...More

3  Thank _lisaanderson2010
Reviewed 4 December 2017

The apartment was tiny, beds were uncomfortable, bathroom was tight and awkward to be in. There was a notice on the balcony window saying we weren't allowed on the balcony and to ring if we had questions. When we rang and the first guy said...More

1  Thank thebourkes
Response from Quest P, Manager at Quest PonsonbyResponded 8 January 2018

Dear Guest, Thank you for taking the time out to provide us with your valuable feedback. It really helps us understand what we are doing right and what and where we need to improve. I understand your situation and once again I am sorry that...More

Reviewed 3 December 2017 via mobile

It started off bad with the most unfriendly welcome I have ever had! We walked in with our suitcases and immediately a man said ‘you’re too early to check in’. No hello or anything. So we left our bags and felt awkward and unwanted. The...More

Thank Lisa A
Response from Quest P, Manager at Quest PonsonbyResponded 8 January 2018

Dear Lisa, Thank you for taking the time out to provide us with your valuable feedback. It really helps us understand what we are doing right and what and where we need to improve. I am really sorry to hear the experience and this is...More

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About
Amenities
Hotel Amenities
Self-Serve Laundry
Dry Cleaning
Laundry Service
Room amenities
Microwave
Refrigerator in room
Price range
USD 91 - USD 195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Luxury Hotel in Auckland Central
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
51
Reservation Options
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Agoda, Ctrip TA, Travelocity, Priceline, Cancelon, getaroom.com and HotelQuickly so you can book your Quest Ponsonby reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Location
New Zealand > North Island > Auckland > Auckland Central
Also Known As
Quest Ponsonby Hotel Auckland Central
Quest Ponsonby Auckland, New Zealand
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Traveller (41)
Room & Suite (24)
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Room Tips
"Avoid this place at all costs"
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"Don't stay here even if you are desperate"
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"Ask at check in if the windows have natural light and are not obstructed by shutters."
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"Standard Quest accommodation but don't expect Reception Desk or customer service to be up to the same..."
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