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Kiwi International Hotel

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411 Queen Street, Auckland Central, Auckland 1010 New Zealand

Lowest prices for your stay

USD 41

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travelup.comUSD 66

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Payments made by partners impact the order of prices displayed. Room types may vary.

Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

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Traveller (218)

Room & Suite (123)

Dining (9)

Payments made by partners impact the order of prices displayed. Room types may vary.

Travel safe during COVID-19

What you can expect during your stay

All linens sanitised in high-temperature wash
Hand sanitiser available to guests & staff
Regularly sanitised high-traffic areas
Staff required to regularly wash hands
Individually wrapped toiletries

Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

3.5

Very good

859 reviews

#43 of 72 hotels in Auckland Central

Location

Cleanliness

Service

Value

Centrally located on Auckland's Queen Street, we offer friendly & affordable accommodation in the heart of New Zealand's largest city. With free amenities such as wi-fi, luggage storage and 24/7 reception, our hotel is ideal for both individual travelers and groups seeking location and value for money. All the city's major attractions are within walking distance and we are on the main bus stop routes for the Auckland City Link and Airport Skybus. With an onsite bar & restaurant and handy travel and information desk, the Kiwi International Hotel is perfect for the budget conscious traveler.

Property amenities

Parking

Free High Speed Internet (WiFi)

Bar / lounge

Baggage storage

Non-smoking hotel

24-hour check-in

24-hour front desk

Laundry service

Wifi

Restaurant

Breakfast buffet

Complimentary Instant Coffee

Complimentary tea

Kids' meals

Self-serve laundry

Room features

Desk

Housekeeping

Coffee / tea maker

Complimentary toiletries

Room types

Non-smoking rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Centrally Located

Languages Spoken

English, Hindi

859Reviews28Q+A100Room tips

Reviews

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Chimmyma wrote a review Aug 2021

1 contribution

Exceeded my Expectations

I booked a family room on a deal of $119 for one night and $30 parking. Excellent!! I found the room more than accommodated our stay, was close the everywhere we wanted, and the Staff were very very helpful, patient and pleasant. Also very very clean bathroom and room. Looking forward to booking my future visits to Auckland here. Thank you for the Excellent service and stay 😊

Date of stay: August 2021Trip type: Travelled with family

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 8 Aug 2021

Kia Ora Thank you for your lovely review. We're so pleased you enjoyed your stay. We appreciate your fantastic feedback and will share this amongst our staff. Thank you for staying. Kind Regards Hotel Management

Neil G wrote a review June 2021

Christchurch, New Zealand14 contributions3 helpful votes

Not a place I'd ever come to

If you like a hotel that only has half a basin in the bathroom, who offers lollipop sticks for teaspoons , has one lift that takes a maximum of two (and that was out of order), and doesn't make up your room, then this is the place for you.

Date of stay: June 2021Trip type: Travelled with family

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 5 Aug 2021

Hi Neil Thanks for reviewing your stay. The room you is booked is an economy single, not of our standard suites. It is a budget economy room which is a step up from backpacker grade accommodation. We have a range of rooms with varying facility levels and pricing and customers are free to book at their choice, based on their individual requirements. Room service is provided everyday unless customers place the do not disturb door sign up. We hope this clarifies things for you. Thank you for your business. Hotel Management

Ruby M wrote a review May 2021

1 contribution

Disappointed

Through our stay we received one noise complaint. We believe this is valid and after we received this complaint we tried to be as quiet as possible. The disappointing part is that throughout the rest of our stay we were made to feel targeted and not welcome at the hotel. We felt because we are young females the staff were unnecessarily rude to us. If this was a Middle Aged businessman they would not receive the same treatment. I am throughly disappointed and upset by this.

Date of stay: May 2021Trip type: Travelled with friends

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 5 Aug 2021

Hi there Thank you for your review. In order to keep the hotel comfortable for all patrons, we do have to ensure that noise levels are kept to an acceptable range. If you have received a warning from our front desk team, this would mean we have received complaints from other patrons. To clarify your comments, we do not monitor noise based on the profile of our guests, the rules in place remain the same for anyone staying with us. We thank you for you patronage. Hotel Management

Danielle h wrote a review May 2021

Wellington, New Zealand74 contributions

Nice

Me as my sister stayed here. It was nice unfortunately only enough hot water for her to have a shower though, the elevator feels like it’s about to drop you down to the basement as well lol. Walls are very thin so could hear rather vocal neighbours. Room tidy and had everything we need and service at front desk was great. Super super cheap for queen st I’d definitely recommend. Please not I forgot to take photos of it before. But here’s the after pics lol

Date of stay: May 2021Trip type: Travelled with friends

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 5 Aug 2021

Kia Ora Danielle Thank you for reviewing your stay. We appreciate your comments and feedback. Best Regards Hotel Management

irlandtrip wrote a review Apr 2021

BW59 contributions15 helpful votes

No refund after cancellation

Because of Corona we had to cancel out booking and applied for a refund as per booking conditions. The price for 1 night was debited from our account and shouls be refunded. We cancelled August 10, 2020 and we are still waiting. In spite of some emails and a registered letter all we are getting are promises signed by "Lusi", that the matter will be taken up with management. This is the first timethat we have this kind of problem and we are very disappointed.

Date of stay: November 2020

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 5 Aug 2021

Hi there Thank you for your review. Depending on the company you have used to make your reservation, the refund rules will vary. If you have booked through a third party company we do not have any authority over their policies and procedures as you have a contract with them. If you have booked directly with our hotel, you may apply for a refund anywhere prior to 24 hours before check in date. If your reservation meets this criteria please email us to resolve this issue. Any of our reception staff can approve refunds, there is no requirement for management approval, so there is some confusion on your part. We hope this clarifies your situation. Regards Hotel Management

rodneyst wrote a review Feb 2021

Christchurch, New Zealand48 contributions12 helpful votes

Budget hotel with style

Stayed at this establishment it is an older hotel but the rooms are clean and comfortable.The staff are friendly and helpful.I really enjoyed my stay there. The staff whether they where FOH or cleaners couldnt have been anymore friendly and concerned for my stay. Well done guys

Date of stay: February 2021Trip type: Travelled solo

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 5 Aug 2021

Hi there Thank you for your review. We're pleased you received great value for money. Thank you for your patronage, we hope to host you again soon. Best Regards Hotel Management

Active Runner wrote a review Jan 2021

Rotorua, New Zealand3 contributions2 helpful votes

Brilliant Budget Hotel

This hotel has an excellent location! My wife and youngest child stayed in this hotel for a night on 31 Dec 2020. We found our room very tidy and clean. The bathroom was very clean, too. Staff members were very efficient and friendly. Thank you very much for making our stay a wonderful one. Our friends who stayed in their respective rooms also had similar good experiences. We will be staying in this place again.

Date of stay: January 2021Trip type: Travelled with family

1 Helpful vote

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 10 Feb 2021

Kia ora Ricky Thank you for sharing your lovely review with us and other guests. We are pleased to have hosted you and your group well, we value this feedback and will share it with our team. We appreciate your patronage. Kind Regards Hotel Management

TravellerPorirua wrote a review Nov 2020

Greater Wellington, New Zealand329 contributions278 helpful votes

Lovely Place to Stay

We stayed at this Hotel for 3 nights. There was no air-con which made it difficult, but they provided a fan which was ok. Room was quite large and the bed and linen were clean and comfortable. Going upto the 3rd level was a bit tricky as you have to climb up to 2nd level and then walk down the corridor a long way and then climb up another level. Room ameniteis were standard and towels were nice. Restaurant was good and clean. Only on the last night (Friday) many drunken people came late between 3 and 5am and were banging doors and were very loud screaming and yelling. We had to call the reception and a guy went and dealt with them and it was manageable thereafter.

Date of stay: November 2020

Rooms

Cleanliness

Service

1 Helpful vote

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 10 Feb 2021

Hi there Thank you for taking the time to share your review with us. We are pleased you enjoyed your stay overall and received good value for money. We appreciate your patronage and your helpful feedback. We value the opportunity to improve the service we offer our guests. Best Regards Hotel Management

SHG wrote a review July 2020

Cambridge, United Kingdom50 contributions23 helpful votes

Good value option

We stayed two nights in a double en-suite and it was clean and functional with plentiful hot water and a little fridge and kettle. The decor is dated and a bit weary and it doesn’t win points on atmosphere. Staff were courteous and the central-ish location (top of Queen St) makes it a good value option if you can get a deal here.

Date of stay: July 2020Trip type: Travelled as a couple

1 Helpful vote

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 10 Aug 2020

Hi there Thank you for your review. We are pleased you had a good stay. We appreciate your business and your lovely feedback. Best, Hotel Management

Sophie M wrote a review July 2020

Dargaville, New Zealand4 contributions1 helpful vote

Wasn't refunded for a trip during LOCKDOWN!

My stay was booked for a date during Lockdown level 4. Obviously, I was not able to travel or stay anywhere at this time. When I rang to ask if I could please change the date of my stay to one later in the year instead, I was told I was not able to because I hadn't cancelled the accommodation a few days earlier. So I was charged the full amount even though it was impossible for me or any New Zealanders to stay there on that date. Not the 'kiwi' way! I was very disappointed with my contact to the reception staff and the manager, as I was not asking for a refund, just a change of date so I could stay outside of Lockdown. I will not look into this option of accommodation again because of their lack of help or understanding.

Date of stay: April 2020

Helpful

Response from Mckay Tharp, General Manager at Kiwi International Hotel

Responded 10 Aug 2020

Hi Sophie As explained to you via the other various reviews you have left. You cancelled your booking after the check in date. Therefore you are not entitled to a refund as would be the case with any business anywhere. Regards Hotel Management

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