Mövenpick Hotel Auckland
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Mövenpick Hotel Auckland
8 Customs Street East, Auckland Central, Auckland 1010 New Zealand
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Avg. AU$296 /night, 3/21 - 3/22
AU$353
per night
AU$288
per night
AU$223
per night
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About
#23 of 76 hotels in Auckland Central
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in the heart of the Auckland's CBD and waterfront district within strolling distance to Britomart, Commercial Bay and the Viaduct Harbour, Mövenpick Auckland offers direct and easy access to the city’s best restaurants, bars and shopping destinations. The renowned global brand, best known for its inviting and indulgent hospitality, and distinctively culinary slant, has undergone a transformation to weave in the unmistakably Mövenpick touch. Guests can also experience the indulgence of Executive Suites located on Premium Floors, top floor restaurant & bar BODA, urban cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and gym.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Evening entertainment
Children's television networks
Highchairs available
Paid private parking nearby
Wifi
Paid wifi
Yoga classes
Yoga room
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Fishing
Walking tours
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Ocean View
Marina View
Languages Spoken
English, French, Chinese, Filipino and 6 more
Hotel links
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Auckland Intl Airport
18.8 km•
See all flights
Rental Cars
325 Restaurants
within 0.5 kilometers
Reviews
4.3
893 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Mövenpick Hotel Auckland captivates guests with its stylish, modern atmosphere and the allure of its cozy, quiet rooms. While many appreciate the central location with harbor views and unique amenities like a chocolate hour, some guests feel the hotel's value is diminished by unexpected costs and inconsistent service.
The rooms earn praise for cleanliness and comfort, yet reviewers occasionally highlight size and noise as drawbacks. Despite the mixed feedback on service and room specifics, the central location near vibrant squares and attractions remains a highlight for travelers.
Location
Central
Atmosphere
Chic
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
It’s a 5 star hotel but would give this a 4/5 review.
Room was small although comfy and clean. Location is perfect, central to everything, shopping and viaduct harbour.
The downside of this hotel is, they don’t provide complimentary water. Not even a water dispenser in the hallway. They want you to drink water from your sink in the bathroom/toilet🥹 and it’s a 5 star hotel with a 5 star price. Also, at the reception when we asked for something to drink because we were parched, the answer was , you have to go to your room as we don’t have any here. Really???
Breakfast is just so so, not many options nor choices.
You have a great view though overlooking the harbour.
Room was small although comfy and clean. Location is perfect, central to everything, shopping and viaduct harbour.
The downside of this hotel is, they don’t provide complimentary water. Not even a water dispenser in the hallway. They want you to drink water from your sink in the bathroom/toilet🥹 and it’s a 5 star hotel with a 5 star price. Also, at the reception when we asked for something to drink because we were parched, the answer was , you have to go to your room as we don’t have any here. Really???
Breakfast is just so so, not many options nor choices.
You have a great view though overlooking the harbour.
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Date of stay: November 2024Trip type: Travelled on business
Room Tip: Bring your own bottled water if you can.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland
Responded 12 Jan 2025
Kia ora grazee312 Thank you for taking the time to share your feedback with us. We appreciate you highlighting the positive aspects of your stay, such as the convenient location and comfortable accommodations. We sincerely apologize for the shortcomings you experienced, particularly regarding the lack of complimentary water and the breakfast selection. Your feedback is valuable to us, and we are constantly striving to improve the guest experience. We are currently reviewing our amenities and services to ensure they meet the expectations of our discerning guests. Your comments regarding complimentary water and the breakfast options will be shared with the team for consideration. We hope to have the opportunity to welcome you back to the Movenpick Auckland in the future and provide you with a more enjoyable experience. Ngā mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
First time staying at a Movenpick property and was very impressed.
We were travelling for my birthday, and staff were incredibly attentive. The Boda restaurant on the top floor is top notch, and seems to also be quite popular among locals.
Rooms are stylish and comfortable and super quiet.
Chocolate hour is a fun treat, which we used as our wet weather plan. It conveniently leads into happy hour!
Lastly, it's location right next to Britomart station, the Ferry Terminal and the main shopping street makes for a super convenient location.
Couldn't recommend this place more highly!
We were travelling for my birthday, and staff were incredibly attentive. The Boda restaurant on the top floor is top notch, and seems to also be quite popular among locals.
Rooms are stylish and comfortable and super quiet.
Chocolate hour is a fun treat, which we used as our wet weather plan. It conveniently leads into happy hour!
Lastly, it's location right next to Britomart station, the Ferry Terminal and the main shopping street makes for a super convenient location.
Couldn't recommend this place more highly!
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Review collected in partnership with Accorhotels.com
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland
Responded 22 Sept 2024
Kia ora urbanwellness Thank you for your fantastic review, 5 stars in all areas!! I look forward to sharing your review with the team. Ngā mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Compact but clean and comfortable down town hotel. Bathroom was tightly packed but shower head had excellent water pressure and soothing on tired body. Night light was missing and desired few type C outlets for newer phones but rooms are modern. Ambiance is cozy with a stuffy toy and marble lions at entrance. Breathtaking view of Auckland and plenty of choice for breakfast on 13th floor.
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Date of stay: December 2024Trip type: Travelled as a couple
Room Tip: enjoying surroundings. A Christmas tree decorated with dynamic LED mural lights was amazing....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland
Responded 12 Dec 2024
Kia ora UpperCapeResident, Thank you for your review. Sorry we couldn't get the the full 5 stars from you but very happy to hear you enjoyed your stay. All the best for the rest of the year. Ngā mihi Sean Slattery General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has no business claiming it’s a five-star accommodation. Upon arrival, no form of identification was checked. Not my passport or even the card I used to book the reservation. When I questioned the hotel about this later, they said it was because I prepaid for the hotel. It’s not reassuring to know that anyone could’ve been given my reservation and access to my room that I already paid for. In addition, my partner and I were handling four luggages, and we weren’t even offered help up to our room.
The room was not impressive at all. The queen bed was uncomfortable, and I could hear all the street noise from outside. In addition, the rug was old and the linens were rough. There were scuffs on the wall, and the sink was scratched up. This definitely wasn’t what I was expecting from a so-called luxury hotel.
On the second day of my stay, my partner was feeling sick, and we asked the hotel if there was a spot to heat up some of our food. It took twenty minutes for the front desk to answer their phone, and they told us we could heat up our food on the thirteenth floor. When we got to that floor, we were questioned what kind of food we were heating up. The workers were disdained that we wanted to heat up Filipino food. They said we couldn’t heat up our food there due to regulations, but they could give us plates and cutlery to eat with. We gladly accepted and started eating our leftovers in the dining area.
Another worker then came over to us and yelled that we couldn’t eat in that space and we had to take the food back to our room. I asked if we could take the desserts that were given out as part of their free chocolate hour back to the room with us and I was met with a resounding no. I understand there are certain regulations, but there’s no need to be rude about it. When I brought my complaints up to the deputy manager, he said that I only had these complaints because I’m American. My nationality has nothing to do with me expecting cordial and respectful service.
Housekeeping was also slow, but Elli provided great turnover service. That and the location are the only good things about this hotel. Save your sanity and book a room at the Four Points by Sheraton in Auckland. They provide exemplary service and secure accommodations.
The room was not impressive at all. The queen bed was uncomfortable, and I could hear all the street noise from outside. In addition, the rug was old and the linens were rough. There were scuffs on the wall, and the sink was scratched up. This definitely wasn’t what I was expecting from a so-called luxury hotel.
On the second day of my stay, my partner was feeling sick, and we asked the hotel if there was a spot to heat up some of our food. It took twenty minutes for the front desk to answer their phone, and they told us we could heat up our food on the thirteenth floor. When we got to that floor, we were questioned what kind of food we were heating up. The workers were disdained that we wanted to heat up Filipino food. They said we couldn’t heat up our food there due to regulations, but they could give us plates and cutlery to eat with. We gladly accepted and started eating our leftovers in the dining area.
Another worker then came over to us and yelled that we couldn’t eat in that space and we had to take the food back to our room. I asked if we could take the desserts that were given out as part of their free chocolate hour back to the room with us and I was met with a resounding no. I understand there are certain regulations, but there’s no need to be rude about it. When I brought my complaints up to the deputy manager, he said that I only had these complaints because I’m American. My nationality has nothing to do with me expecting cordial and respectful service.
Housekeeping was also slow, but Elli provided great turnover service. That and the location are the only good things about this hotel. Save your sanity and book a room at the Four Points by Sheraton in Auckland. They provide exemplary service and secure accommodations.
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Date of stay: October 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland
Responded 31 Oct 2024
Kia W9759CSjuliap We sincerely apologize for the negative experience you had at our hotel. Your feedback is invaluable to us as we strive to improve our services. We understand your concerns regarding the check-in process and security measures. We assure you that we do not discriminate against any guest, regardless of their nationality. Our goal is to provide a safe and comfortable stay for all our guests. We will review our check-in procedures to ensure that all guests feel secure and welcomed. Regarding the room condition, we apologize for the discomfort and inconvenience caused. We will investigate the issues you raised, including the bed comfort, noise levels, and room cleanliness. We will take immediate steps to address these concerns and improve the overall guest experience. We also apologize for the inconvenience you experienced with the food heating request. We understand that it can be frustrating when your needs are not met promptly or respectfully. Our staff have been trained to ensure that all guests are treated with courtesy and respect, regardless of their background or dietary preferences. We appreciate your feedback on the housekeeping service. We are glad to hear that Elli provided excellent service. Thank you again for sharing your experience. We hope to have the opportunity to provide you with a more positive experience in the future. Ngā mihi nui Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros….
Really comfy beds and a great nights sleep.
Great smelling toiletries (although conditioner was empty and never replenished)
Great location for ferries, bars, restaurants and shopping.
Good air con
Decent sizes rooms.
Room service breakfast great
Cons……
Appalling check in staff
Noisy rooms… walls appear to be paper thin so lots of street noise and noise from hotel corridors.
We had 2 rooms for 3 nights, one of which was never cleaned and no replenishment of towels or tea/coffee (but available from reception)
No water bottles, which is fine, but sink taps only seemed to run lukewarm or hot water so not great for drinking,
Staff in the bar/restaurant completely ignored us on the 2 occasions we went upstairs…. We gave up and went elsewhere,
Loud music playing constantly in bar and lobby so you couldn’t hear ant conversations…… why have pop music playing at all in that environment.
Would I go back, not a chance !
Really comfy beds and a great nights sleep.
Great smelling toiletries (although conditioner was empty and never replenished)
Great location for ferries, bars, restaurants and shopping.
Good air con
Decent sizes rooms.
Room service breakfast great
Cons……
Appalling check in staff
Noisy rooms… walls appear to be paper thin so lots of street noise and noise from hotel corridors.
We had 2 rooms for 3 nights, one of which was never cleaned and no replenishment of towels or tea/coffee (but available from reception)
No water bottles, which is fine, but sink taps only seemed to run lukewarm or hot water so not great for drinking,
Staff in the bar/restaurant completely ignored us on the 2 occasions we went upstairs…. We gave up and went elsewhere,
Loud music playing constantly in bar and lobby so you couldn’t hear ant conversations…… why have pop music playing at all in that environment.
Would I go back, not a chance !
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 11 Feb 2024
Kia Monmouthbeach Thank you for your review. I'm really concerned about the comments around our team and I can assure you this isn't the norm and I will be speaking to the Department managers to see why our team is not providing the service that we are accustomed too. Sad to hear you don't wont to stay with us again however please contact me directly should you ever change your mind. Ngā mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a junior suite which on first appearance was nice. However the lighting was awful only lamps, the bathroom small with the worst shower ever. The location of the room was next to the service lift and it was loud and caused the room to shake. There was no soundproofing- heard everything including those above us and on the street. For the price of the room I expected so much more. The only thing that made this ok was I used my points to reduce the price - but as this was meant to be an anniversary treat I’m annoyed I used points.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland
Responded 27 Jan 2025
Kia ora Katherine B, Thank you for taking the time to share your thoughts about your recent stay with us. While we're always open to constructive feedback, it seems your experience fell short of your expectations in several areas, and for that, I truly apologize. It’s clear you were hoping for an exceptional anniversary treat, and we’re sorry we didn’t meet that mark. While some aspects, such as the room’s lighting and layout, come down to personal preference, we understand they didn’t suit yours. We do strive to create a comfortable atmosphere for all our guests, so we’ll certainly review your feedback with my team. Regarding the noise and the room’s proximity to the service lift, we regret that this impacted your stay. While we do our best to mitigate such disturbances, it appears this didn’t come through as it should have. For future visits, we’d be more than happy to assist in selecting a quieter room that better matches your preferences. Lastly, while we're glad that you used your points your stay with us, we’re genuinely sorry that this special occasion wasn’t as enjoyable as you’d hoped. Please know that your experience is not the standard we aim to deliver. I will have the team refund your points. We’d love the opportunity to welcome you back and provide a stay that better reflects the high standards of service and comfort we’re known for. If you’re planning another special occasion or trip, please reach out to me directly so we can ensure everything is just right. Ngā mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stood at this hotel for one night and wished that I could have stayed longer!
The location is excellent. It sits right at the end of Queen Street and is almost directly on the harbor. The walk to the ferry for Waiheke Island was conveniently maybe a 2-3 minute walk away and the Commercial Bay mall was about a 1 minute walk away, which had a nice large food court amongst the shops.
I had a room that overlooked Customs Steet and really enjoyed my view. I especially liked the window nook, as it was big enough for me to sit on and lay my legs out while working on the computer and having a great view out the window.
I was located in a room that was literally directly in front of the elevator. I was initially concerned that I'd be able to hear people going on/off the elevator, but thankfully, I did not hear anyone and the location of the room was not a problem whatsoever.
The room itself was very clean, very modern and overall, just really great. The hotel was busy, but the staff were helpful and stored my luggage both before check in and after check out. There's a taxi stand literally right as soon as you walk out of the front doors, so that was convenient as well.
Overall, I had a really lovely time here and will definitely be staying here the next time I'm in Auckland!
The location is excellent. It sits right at the end of Queen Street and is almost directly on the harbor. The walk to the ferry for Waiheke Island was conveniently maybe a 2-3 minute walk away and the Commercial Bay mall was about a 1 minute walk away, which had a nice large food court amongst the shops.
I had a room that overlooked Customs Steet and really enjoyed my view. I especially liked the window nook, as it was big enough for me to sit on and lay my legs out while working on the computer and having a great view out the window.
I was located in a room that was literally directly in front of the elevator. I was initially concerned that I'd be able to hear people going on/off the elevator, but thankfully, I did not hear anyone and the location of the room was not a problem whatsoever.
The room itself was very clean, very modern and overall, just really great. The hotel was busy, but the staff were helpful and stored my luggage both before check in and after check out. There's a taxi stand literally right as soon as you walk out of the front doors, so that was convenient as well.
Overall, I had a really lovely time here and will definitely be staying here the next time I'm in Auckland!
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Date of stay: February 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland
Responded 25 Apr 2024
Kia ora BecauseAfterAll, Thank you for your wonderful review and we look forward to you staying with us again. Ngā mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ll start with the good - clean and modern hotel with a great location! The room was quite comfortable and facilities generally good as well. Ate at BODA restaurant one night as well and nice food with a great view.
Unfortunately it goes downhill from here. The staff can at best be described as apathetic, and it’s clear there has either been no customer service training or management simply encourages staff to disregard it’s customers. They don’t make eye contact or smile, and seem uninterested in helping guests.
Beyond that, there were several instances that I just found to be unacceptable. One day we received a letter under the door stating there would be a “momentary loss of power at 10pm, that should not cause a significant disruption.” This outage lasted 3.5 hours while it was 6 degrees outside. The room was freezing and it was unsafe trying to navigate around it with my phone flashlight, which then died when I had no was to charge it. I get this may not have been in their control, but the lie about a momentary loss was not ok.
The following morning, the hotel was doing some photo shoot and when we tried to walk to our $50 a night valet car, the employees doing the photo shoot yelled at us that we couldn’t go (into the car pick up area). Instead we were told to go outside around the block and get the car there. And on the valet “service”, 2 out of 4 mornings my car wasn’t ready when I had requested it, with one day being 15 minutes late and another 45 minutes after requested. I would suggest parking in a public lot and not leaving your car with them.
Other simple things such as the coffee machine being broken at breakfast and rooms not cleaned by 4pm just lead this hotel to being a 3 store property, not the 5 star it claims to be, and certainly not worth the money.
Unfortunately it goes downhill from here. The staff can at best be described as apathetic, and it’s clear there has either been no customer service training or management simply encourages staff to disregard it’s customers. They don’t make eye contact or smile, and seem uninterested in helping guests.
Beyond that, there were several instances that I just found to be unacceptable. One day we received a letter under the door stating there would be a “momentary loss of power at 10pm, that should not cause a significant disruption.” This outage lasted 3.5 hours while it was 6 degrees outside. The room was freezing and it was unsafe trying to navigate around it with my phone flashlight, which then died when I had no was to charge it. I get this may not have been in their control, but the lie about a momentary loss was not ok.
The following morning, the hotel was doing some photo shoot and when we tried to walk to our $50 a night valet car, the employees doing the photo shoot yelled at us that we couldn’t go (into the car pick up area). Instead we were told to go outside around the block and get the car there. And on the valet “service”, 2 out of 4 mornings my car wasn’t ready when I had requested it, with one day being 15 minutes late and another 45 minutes after requested. I would suggest parking in a public lot and not leaving your car with them.
Other simple things such as the coffee machine being broken at breakfast and rooms not cleaned by 4pm just lead this hotel to being a 3 store property, not the 5 star it claims to be, and certainly not worth the money.
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Date of stay: August 2023Trip type: Travelled on business
Room Tip: Don’t use the valet service!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 10 Sept 2023
Kia ora Tim Thank you for your review and I do apologise we did not meet your expectations. The power outage was out of our control and we can only follow what the power company had told us, definitely not an excuse and next time we will be better prepared to provide extra blankets and to have power banks available. Our team are usually very bright and super helpful and will speaking to the departments about dealing with out of the box issues better than what we currently are doing. On that note valet parking is something we are trying to improve and do apologise you had delays in getting your car. Ngā Mihi Sean Slattery Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here 4 nights on a business trip to Auckland. The office I had to visit was a 5min walk away so it was very convenient to be at Movenpick. Plus the hotel is located near a bunch of excellent restaurants as well.
The room had a city view and was quite spacious. The bathroom looked neat and modern. They can consider providing a few hooks in the bathroom to hang clothes. The bed was comfortable and I had a good sleep. Aircon was efficient and quiet.
My booking included breakfast which was at Boda on the 13th floor with a nice view. The breakfast spread was comprehensive and well stocked and replenished. Eggs are made to order if you osk. The fresh juice machine was a nice way to avoid a mass produced sugar rush.
Overall really nice hotel and worth a return visit.
The room had a city view and was quite spacious. The bathroom looked neat and modern. They can consider providing a few hooks in the bathroom to hang clothes. The bed was comfortable and I had a good sleep. Aircon was efficient and quiet.
My booking included breakfast which was at Boda on the 13th floor with a nice view. The breakfast spread was comprehensive and well stocked and replenished. Eggs are made to order if you osk. The fresh juice machine was a nice way to avoid a mass produced sugar rush.
Overall really nice hotel and worth a return visit.
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Date of stay: February 2024Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland
Responded 13 Mar 2024
Kia ora ShareKhan4 Thank you for review and suggestions for us. We are happy to hear you enjoyed Boda, the team up there works really hard on providing the very best service and food. We hope to see you again. Ngā mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a disappointing experience. Hotel is nice and the view from our room was lovely but from start to finish the members of staff we met were not great. After dealing with sullen staff in the restaurant who weren’t able to answer questions, plus terrible coffee, the trip was finished off with an extra charge for breakfast. When booked for me and my wife to stay for the night we paid for breakfast only to be informed at checkout that this was only one breakfast we would have to for the extra one. This was clearly an error, but when I challenged and suggested that charging for an extra breakfast on a 500 dollar room was perhaps not good for business (ie I won’t ever stay at a Mövenpick again) the team member just walked away from me muttering something about booking agents and having to pay. In the end I just left, with no receipt or confirmation of total cost for the stay awaiting final cost by checking my credit card statement. I think we are easy guests and have never written a bad review before but am hoping I’m doing so the hotel will work with staff on having a more pleasant demeanour and common sense in these circumstances as i left quite frustrated and a bit angry tbh. Won’t be coming back which is a shame as we were really excited at this treat of a night out.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 13 Nov 2023
Kia ora FarAway It is so disappointing to read your feedback when the whole hotel has a huge focus on guest satisfaction. One has let you and the whole team down and clearly further training is needed in the restaurant. I can assure you this is top priority for the Food and Beverage manager as we do not want this type of service in our hotel. Please allow me to apologise for the experience you received in the restaurant. Please contact me directly as we would love to have you back and provide the service that is expected of Movenpick hotels. Nga Mihi, Sean Slattery Hotel Manager Sean.Slattery@movenpick.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fortunatefew asked a question Jan 2025
Mount Maunganui, New Zealand509 contributions191 helpful votesWe understand there is valet parking on Customs Street but was also told by friends that the entrance to the parking is no longer there or it’s very difficult to find amongst other shops.
Can someone please clarify……
Hi Gail
We have two entrances, one from Customs street and the other from the back on Galway street. There are now signs on the walls for the valet parks.
Hope this helps.
Sean
Hi there, breakfast buffet opens at 6.30am. We can do boxed breakfast for takeaway and please inform reception team on check in for the time you require.
Thanks
Sean Slattery
Hotel Manager
Hi there, we have 3 executive suites with bathtubs and all other rooms have walk in showers.
Sean Slattery
Hotel Manager
All rooms come with bath robes. We are currently looking at chrome cast for rooms and hopefully we will have this up and running in the future.
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"We were originally on the 9th floor which was much quieter than the room on the 3rd floor we were moved to after the electrical short."Read full review
"enjoying surroundings. A Christmas tree decorated with dynamic LED mural lights was amazing. Don’t miss a breakfast treat with the views"Read full review
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PRICE RANGE
AU$198 - AU$301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure auckland hotel auckland central, accor hotel auckland
FORMERLY KNOWN AS
Grand Mercure Auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
207
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingMÖVENPICK HOTEL AUCKLAND (AU$198) - 2025 Prices & Reviews (New Zealand) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Mövenpick Hotel Auckland
Which popular attractions are close to Mövenpick Hotel Auckland?
Nearby attractions include Auckland Historic Bar Tour (0.2 km), St. Patrick's Cathedral (0.4 km), and Ferry Building (0.2 km).
What are some of the property amenities at Mövenpick Hotel Auckland?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Mövenpick Hotel Auckland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mövenpick Hotel Auckland?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mövenpick Hotel Auckland?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Mövenpick Hotel Auckland?
Conveniently located restaurants include The Grove, Culprit., and Hello Beasty.
Are there opportunities to exercise at Mövenpick Hotel Auckland?
Yes, guests have access to a fitness centre, fitness classes, and yoga classes during their stay.
Is Mövenpick Hotel Auckland located near the city centre?
Yes, it is 0.8 km away from the centre of Auckland Central.
Are any cleaning services offered at Mövenpick Hotel Auckland?
Yes, dry cleaning and laundry service are offered to guests.
Does Mövenpick Hotel Auckland offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mövenpick Hotel Auckland?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Hindi, and Japanese.