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Movenpick Hotel Auckland

8 Customs Street East, Auckland Central, Auckland 1001 New Zealand
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Traveller (431)
Room & Suite (125)
Videos (1)

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About

#23 of 70 hotels in Auckland Central
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Located in the heart of the Auckland's CBD and waterfront district within strolling distance to Britomart, Commercial Bay and the Viaduct Harbour, Mövenpick Auckland offers direct and easy access to the city’s best restaurants, bars and shopping destinations. The renowned global brand, best known for its inviting and indulgent hospitality, and distinctively culinary slant, has undergone a transformation to weave in the unmistakably Mövenpick touch. Guests can also experience the indulgence of Executive Suites located on Premium Floors, top floor restaurant & bar BODA, urban cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and gym.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Bicycle tours
Children's television networks
Highchairs available
Paid private parking nearby
Wifi
Paid wifi
Yoga classes
Yoga room
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Evening entertainment
Fishing
Walking tours
Board games / puzzles
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Ocean View
Languages Spoken
English, French, Chinese, Filipino and 6 more
848Reviews32Q+A100Room tips

Reviews
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Navigator24089275219 wrote a review Feb 2024
1 contribution
Amazing staff at check in - very helpful as we had a family with a lot of luggage. Our kids loved the endless ice cream, and the meals in the restaurant were delicious. Also the most comfortable hotel beds we have ever slept in. Our room was quiet (12th floor) with a view of the water. Lovely modern bathroom with large shower.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland
Responded 2 days ago
Kia ora Navigator Thank you for your wonderful review! We so happy to hear that your kids loved the endless ice cream, all kids are spoiled here at Movenpick. Look forward to you staying with us again. Ngā mihi Sean Slattery Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hal N wrote a review Jan 2024
2 contributions
Hotel's Favourite
Excellent service. Cameron was extra attentive,helped with luggage,advice,etc. Appreciate the anniversary recognition. Great location with spacious comfortable rooms. We walked from our cruise ship in four minutes, got advice on things to do while we waited. Walking distance to many, many sights.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 2 weeks ago
Kia ora 841haln, Thank you for your fantastic review, I'll be sure to share it with the team. Nga Mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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A C wrote a review Feb 2024
1 contribution2 helpful votes
Our much anticipated 25th wedding anniversary celebrations were clouded by the muddy waters of the sub-standard service of a supposedly 5 star provider of accommodation… Our delight of revisiting N.Z after 24 years, was usurped by our unpleasant experience with staff. Our accommodation was comfortable and well presented. We enjoyed our evening meal at the restaurant. What happened following this, however, spoiled our perspective of client services: Having realised after checking out that we had left two items of clothing behind in the wardrobe, we immediately contacted the hotel to report lost property. It was arranged for collection from the lobby on the morning of our return to Auckland before our departure at the Auckland airport. Time was of the essence- there was no nearby car parking available, and the lobby carpark was full. It took an extraordinary amount of time for staff to locate our lost property and this was only expedited at my insistence that the items were arranged to be held at reception. Upon receipt of a bag containing our belongings, it was realised that our jumper was returned, but not our coat. This was a $400 coat! I returned to the reception team to ask if my coat could be located…perhaps in another bag? I also reminded staff that we did not have much wait time left as we needed to be at the airport on time. Staff appeared to be unconcerned about our situation and were slow to act. I was kept a minimum of 15 minutes waiting. In frustration, I passed on my contact details and asked to be notified when the coat was located. Meanwhile, my husband received a parking fine for standing too long with, hazard lights on, in a no parking zone on a Sunday morning, when the roads were quiet. This added to our misfortune. I never received a follow up phone call, although my husband received a voicemail to inform him that the coat had not been found. Back in Australia, I followed this up with an email to the general manager, informing him of our situation. This was met with no response. Such inactivity, in our minds, suggests an overall disregard for our client experience. Lost items can be replaced, however, in our minds, the reputation of this hotel has been irrevocably tarnished. Our trust in the calibre of this provider has been compromised. We wouldn’t recommend this business to anyone!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 1 week ago
Kia ora acR1775SN I do apologise that your anniversary lost its shine due to your stay with us.. We definitely dropped the ball and a full investigation has taken place. I have also sent you a follow up email. Sean Slattery Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dinah S wrote a review Feb 2024
Gold Coast, Australia124 contributions111 helpful votes
Too much noise coming from the street below we are on level 7 The hotel is booked out so they offered us early plugs also the shower is not hot and not strong Enough and the room is small Very disappointed and would not stay here again ever and it’s not cheap
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 1 week ago
Kia ora 87dinahs We are located in the heart of the CBD and we do get street noise despite the sound proofing on our building. I do apologise this caused a restless night but please reach out if you stay with us again and I'll arrange for a higher floor for you. Sean Slattery Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shula K wrote a review Feb 2024
3 contributions
Exceeded our expectations. What fabulous location overlooking Auckland harbour front. The welcome, service and ambience was great, the bar, Boda restaurant and our amazing suite overlooking the harbour was great. We will definitely stay again at his Accor Hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 1 week ago
Kia ora Shula Thank you for your wonderful review. We hope to see you again soon! Sean Slattery Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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monmouthbeach wrote a review Feb 2024
Hurstpierpoint, United Kingdom47 contributions22 helpful votes
Pros…. Really comfy beds and a great nights sleep. Great smelling toiletries (although conditioner was empty and never replenished) Great location for ferries, bars, restaurants and shopping. Good air con Decent sizes rooms. Room service breakfast great Cons…… Appalling check in staff Noisy rooms… walls appear to be paper thin so lots of street noise and noise from hotel corridors. We had 2 rooms for 3 nights, one of which was never cleaned and no replenishment of towels or tea/coffee (but available from reception) No water bottles, which is fine, but sink taps only seemed to run lukewarm or hot water so not great for drinking, Staff in the bar/restaurant completely ignored us on the 2 occasions we went upstairs…. We gave up and went elsewhere, Loud music playing constantly in bar and lobby so you couldn’t hear ant conversations…… why have pop music playing at all in that environment. Would I go back, not a chance !
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 2 weeks ago
Kia Monmouthbeach Thank you for your review. I'm really concerned about the comments around our team and I can assure you this isn't the norm and I will be speaking to the Department managers to see why our team is not providing the service that we are accustomed too. Sad to hear you don't wont to stay with us again however please contact me directly should you ever change your mind. Ngā mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael K wrote a review Feb 2024
Sydney, Australia614 contributions164 helpful votes
Good location. Easy walk to all parts of the CBD. Well appointed room. Great bed and good blockout blinds. Really good AC. Good restaurant too. Chocolate hour wasn't promoted but was nice in the afternoon. Would have been nice if the chocolate hour included tea or coffee? Only negative was demolition noise from an adjacent worksite early every morning.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Go for a high floor room that overlooks the harbour.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 2 weeks ago
Kia ora MAK2123 Thank you for your review. Happy to hear you enjoyed our room and chocolate hour. I do apologise about the demolition noise and I have made an enquiry to find out why we were not informed but hopefully the new space they create will be great for the area. Ngā mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anjana B wrote a review Feb 2024
Mumbai, Maharashtra, India101 contributions80 helpful votes
Movenpick hotel in Auckland is located strategically. On one side it has the warf and on the other side whole lot of eateries and high end shops. So very convenient. The breakfast is good. But what really troubled us was, that the rooms were not cleaned every day even though we stayed there six nights and had two rooms. Every day it was a struggle . Hartono Halim from the front office was really kind and helpful so it was good to have clean rooms.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 2 weeks ago
Kia ora AnjanaB_12 Thank you for your review. Great to hear you loved our location, we are very lucky to be right in the heart of the CBD. I do apologise for the housekeeping team and I can assure you this is not our standard and will be speaking to the housekeeping team. I shall also pass on your praised to Hartono, he is a great asset to the Movenpick Auckland team. Nga Mihi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony S wrote a review Jan 2024
Brisbane, Australia1863 contributions762 helpful votes
The room was pretty good but didn’t really live up to my idea of a five star hotel. The room was quite small as were the beds, but they were comfortable and we slept quite well until the noise from the mall below woke us in the early hours of the morning. The reception scattered were most pleasant for the little contact we had with them. Unfortunately a 2% surcharge on the credit card did leave a sour taste at checkout, an unnecessary charge for an expensive hotel. Why not add it into the cost?
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 2 weeks ago
Kia ora G6426FManthonys Thank you for your review. I do apologise for the noise however having a such a great location in the CBD we are often affected by the crowds in Commercial bay. We do try to keep the surcharge as low as we can and also offer other methods of payment to settle you bill. Nga Mhi Sean Slattery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pioneer22388019061 wrote a review Jan 2024
1 contribution
The staff were very helpful when needed. The room service was excellent. The food was great. The room was very clean and very nice. When the air conditioning wasn’t working in the bedroom, the staff were very helpful and it was fixed.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland
Responded 24 Jan 2024
Kia ora Pioneer Thank you for your 5 star review! We're glad to hear that you enjoyed your room and our services! We hope to have you stay with us again in the future. Ngā mihi Sean Slattery Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$212 - AU$347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure auckland hotel auckland central, accor hotel auckland
FORMERLY KNOWN AS
Grand Mercure Auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
207
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MOVENPICK HOTEL AUCKLAND (AU$212): 2024 Prices & Reviews (New Zealand) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Mövenpick Hotel Auckland
Which popular attractions are close to Mövenpick Hotel Auckland?
Nearby attractions include New Zealand Maritime Museum (0.4 km), Auckland Historic Bar Tour (0.2 km), and St. Patrick's Cathedral (0.4 km).
What are some of the property amenities at Mövenpick Hotel Auckland?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Mövenpick Hotel Auckland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mövenpick Hotel Auckland?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mövenpick Hotel Auckland?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Mövenpick Hotel Auckland?
Conveniently located restaurants include The Grove, Culprit., and Hello Beasty.
Are there opportunities to exercise at Mövenpick Hotel Auckland?
Yes, guests have access to a fitness centre, fitness classes, and yoga classes during their stay.
Is Mövenpick Hotel Auckland located near the city centre?
Yes, it is 0.8 km away from the centre of Auckland Central.
Are any cleaning services offered at Mövenpick Hotel Auckland?
Yes, dry cleaning and laundry service are offered to guests.
Does Mövenpick Hotel Auckland offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mövenpick Hotel Auckland?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Hindi, and Japanese.