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Surrounded by the shopping and entertainment streets of the waterfront. Fable Auckland, MGallery blends a protected historic building with chic, contemporary interior design. It boasts a great location in amongst the smart boutiques of Queen Street, right in the heart of Auckland and just off the scenic harbour.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English, French, Spanish, Chinese and 2 more
Location
58 Queen Street, Auckland Central, Auckland 1011 New Zealand
Fable Auckland, MGallery
1,147 reviews
Getting there
Great for walkers
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Fable Auckland, MGallery, is often celebrated for its cleanliness and stylish, spacious rooms, with many travelers also applauding the attentive service and luxurious amenities. Nestled in the heart of Auckland's CBD, the hotel's location is a hit for its proximity to local attractions.
However, some guests have expressed concerns over noise disruptions from a nearby nightclub, which has impacted the tranquil atmosphere and even prompted a few to seek accommodations elsewhere. While opinions on value vary, the hotel's commitment to comfort and style is consistently recognized.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Well-appointed
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We were staying in Auckland at another hotel when we realised that this location was much better for the time we had in the city to sightsee. We changed to the Fable because of the location being so close to the centre and the Marina. We came to have a look at the hotel before booking it and met Mark the concierge who showed us around and was extremely helpful and kind. We explained that we were only in the city for a short time and wanted to be relaxed and able to walk to various areas nearby. It was also a really special trip for my husband’s birthday and due to the pandemic we had only just been able to take it a couple of years later.The following morning when we checked in we met the reception team who included Pranoff who was so welcoming and efficient he had arranged an upgrade on our room and as it was my husband’s birthday Leo the concierge who again had been really kind and helped us with our luggage had also arranged a card and cake in the room. This level of customer care is beyond anything we have seen in the UK. We also met the concierge Laurie who helped us enormously with storing our luggage and guiding us to the hot tub and sauna. When we checked out he even came out of the hotel with a suitcase to take it to our taxi. But that’s not all the entire restaurant team were so impressive with their attentiveness. We arrived back from a return flight quite late as they were almost closed but we managed to get a meal just in time with their help. So as a team this hotel is a jewel in Auckland. Extremely comfortable bed lovely decor and great choices at breakfast and dinner. I always say that it’s the people that make the city and the staff of the Fable put Auckland firmly on our memory map as being totally outstanding. I hope that they all receive their wonderful feedback. This hotel is a must stay for any Auckland visitor.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Get the ferry to Devenport it’s so close to the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 1 Oct 2024
Dear Sharon, Thank you for sharing such a heartfelt and detailed review of your stay at Fable Auckland. It truly brings us joy to hear how much our team contributed to making your visit so special, particularly for your husband’s Birthday. We’re thrilled that you chose to stay with us and that our central location made your sightseeing in the city even more convenient. We’re especially proud to know that Mark, Pranav, and Lorie left such a lasting impression with their exceptional service. Their attentiveness and thoughtfulness are what we strive for, and we’re glad to hear that they went above and beyond to make your stay memorable. It’s wonderful to know that the Birthday card, cake, and room upgrade added a special touch to your experience. We’re equally delighted that our Cooke's restaurant team could accommodate your late return and provide a meal just in time - this is exactly the level of care we aim to deliver to each guest. Your kind words about our decor, comfortable beds, and dining options truly mean the world to us. Thank you once again for recognizing our team and for sharing such a glowing recommendation. We are honored to be a part of your memories, and we can’t wait to welcome you back to Fable Auckland for another extraordinary stay. Warmest regards, Leo Lisichkin Chief Concierge and Guest Experience Manager Fable Auckland Hotel
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I stayed here last night in two interconnecting rooms with family. The hotel is lovely and we appreciated the juice and brownies served on check in. The rooms are nice and we loved the tea service and teas provided. It was my son's birthday last week and my grandsons is this week. We were given room upgrades and a small cake for the birthday boys which was a nice touch. The staff were friendly and helpful and we were very happy with our stay until breakfast this morning. I love a good hotel breakfast but this just wasn't it. There was a very small selection of cold items on the buffet and a menu of 4 hot items to choose from. Despite there still being an hour of service left, some of the trays were empty and not replaced. Tea was included but you had to serve yourself and coffee was at extra charge. For a hotel of this standard that is disappointing. Even though we were one of two tables occupied we had to clear the table ourselves to make room for the hot breakfast while the waitress stood chatting at the bar. To make it even worse, my daughter told the member of staff that we were unhappy with breakfast and he apologised but didn't ask for details. I would not stay here again for this reason. Other hotels in Auckland offer much better options.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Stay room only. Breakfast is poor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 30 Apr 2024
Dear Wendy, Thank you for choosing to stay at Fable Auckland Hotel and for taking the time to share your feedback. We are delighted to hear that you enjoyed the overall ambiance of our Hotel, the welcome treats, and the special touches we added for your family's Birthday celebrations. It's wonderful to know that our Hotel staff made you feel welcomed and that the room upgrades and Birthday cake were appreciated. However, we are truly sorry to hear that your experience at breakfast did not meet the same high standards. Please accept our sincere apologies for the shortcomings in the breakfast service and offerings. Your detailed feedback is extremely valuable to us, and we take it seriously as it highlights areas where we need to improve. We strive to provide a comprehensive and enjoyable breakfast experience, and it's clear we missed the mark during your visit. We will address the issues with the buffet selection and service immediately to ensure that they are not repeated. Furthermore, we will review our breakfast menu and service protocols to enhance the overall quality and ensure it aligns better with our guests' expectations and our hotel’s standards. We hope that you will consider staying with us again so we can have another chance to deliver a more satisfying experience. We are committed to making it right and would welcome any additional suggestions you might have for improving our breakfast service. Thank you once again for your feedback. We hope to have the opportunity to restore your faith in our Hotel. Best Regards, Leo Chief Concierge / Guest Experience Manager Fable Auckland Hotel
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We stayed at Fable, Auckland for 4 nights towards the end of December 2024. The hotel is centrally located in the heart of the city, one of the best locations you can get. Fable offers a unique, boutique experience with beautiful wallpaper, carpet and smell of perfume in the lobbies. The rooms were clean, tidy and well-presented. I would definitely stay here again on my next trip.
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Valet parking only.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 1 week ago
Dear RK835, Thank you so much for your perfect 5-star rating and for taking the time to share your lovely feedback! We’re thrilled to hear that you enjoyed your stay with us at Fable Auckland and appreciated our central location, which truly places you at the heart of the Auckland city. Your kind words about the unique boutique touches, such as the beautiful wallpaper, carpets, and the delightful scent in our lobbies, mean so much to us. We’re also delighted that you found your room clean, tidy, and well-presented, as creating a comfortable and inviting atmosphere for our guests is our priority. It’s wonderful to know that you’d choose to stay with us again on your next trip. We can’t wait to welcome you back for another memorable experience at Fable Auckland! Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland
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This would be an okay four star "boutique," another word for "pokey" hotel in a very good location on Queen Street if it had not been for the extreme racket that came from an adjacent club at the back of the hotel. This habitually goes on from 6pm to 11pm most nights and till 4am on Fridays and Saturdays. This totally prevented my sleeping and the hotel are not able to do anything about it. I understand that many rooms are affected by this. My room 208 was spacious enough with a comfortable bed, nice easy chairs and tea service. The lift was very old and only one of two was in working order. I frequently met the same woman in the corridor who could not get wifi in her room, though this was good in mine. My room had no view and a frosted window and was rather dingy. The shower room has a slippy floor and the bowl like sink is too highly placed to work well. I'm 5ft 5 ins. The breakfast is okay and nearly up to Hilton standards. There are no special public areas that are appealing eg no pool, no accessible rooftop garden or roof top bar. This hotel would be an absolute no no for flight staff and I really cannot recommend it for any stays on a Friday or Saturday night. Anyone coming off of a plane mid week would also be negatively affected if they needed to sleep before 11pm. It is near the cruise terminal, wharf for island trips, transport and Auckland sightseeing. I was booked and had pre-paid for a third night but decided to move hotels and give up my pre-paid taxi to the airport as I couldn't face a ten hour flight after two nights of hellish noise and very little sleep. This cost me £350 in all. It is galling to know that at the point of check in the receptionist knew what I was in for, just like the other guests at the back of the hotel who were also and will be affected.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:I don't think anyone should book this hotel unless they get a guarantee of full refund in the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 25 Feb 2024
Dear Katharinem556, Thank you for sharing your detailed feedback regarding your recent stay at our hotel. We deeply regret to hear about the challenges you experienced, particularly with the noise disturbance from the adjacent club, which significantly impacted your comfort and ability to rest. We understand how crucial a peaceful environment is for our guests, especially those recovering from travel or preparing for onward journeys, and we apologize for failing to provide this during your stay. We have some important updates in light of the concerns you raised. We are pleased to inform you that the nightclub that was one of the sources of constant noise has recently closed. We are hopeful that this development will significantly reduce noise disturbances and enhance the tranquility of our guests' stays, especially during the weekends. While our location on Queen Street offers convenient access to many of Auckland's attractions and amenities, we acknowledge that noise from nearby nightlife can detract from the overall experience for guests staying in certain rooms. With the nightclub's closure, we are optimistic about providing a more serene and enjoyable environment for all our guests. We appreciate your comments on the spaciousness and comfort of your room, as well as the amenities provided. However, we are sorry to hear about the issues with the lift, Wi-Fi connectivity for other guests, and the design aspects of the shower room that did not meet your expectations. Your feedback on these areas is invaluable to us as we strive to improve our facilities and services. While we understand that your recent experience may deter you from future stays, we hope to have the opportunity to regain your trust. We are committed to making necessary improvements based on your feedback and would welcome the chance to offer you a more serene and enjoyable stay should you choose to visit Auckland again. Thank you once again for bringing these matters to our attention. Your feedback is crucial in guiding our efforts to ensure a better experience for all our guests. Best Regards, Leo Lisichkin Chief Concierge and Guest Experience Manager Fable Auckland
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The hotel is well located. However the accommodation is very poor. We were initially offered a bedroom with two window both with opaque glass which opened into light wells. The air conditioning was not operational. We declined this room and was offered a queen size room on the front of the hotel which did have clear glass in the window but again the air conditioning wasn’t functioning. A third room was offered - again a queen size room where the air conditioning was working. However this room is exceptionally small & in poor order - see photographs - this is simply not 5* quality.
Also there is no safe storage for luggage. When we arrived the receptionist refused to provide a receipt for our luggage which was to be left in the reception area with only one case being labelled. Fortunately Jonathan arrived & issued us with a receipt for our luggage, and he was very helpful in attempting to resolve the issues we encountered.
Only just arrived & cannot comment on anything further ie. Restaurant etc.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 3 weeks ago
Dear K9850NHandrewl, Thank you for taking the time to share your experience with us. I sincerely apologize for the challenges you faced upon your arrival, as the situation you’ve described does not align with the high standards we aim to provide at Fable Auckland. I regret to hear about the issues with the air conditioning and room allocation, and I appreciate your patience while our team worked to find a suitable room. Your comments about the room size and condition are concerning, and we take this feedback seriously. I have shared your concerns with our maintenance teams for immediate review to address these shortcomings and ensure a better experience for future guests. Additionally, I deeply regret the confusion regarding luggage storage. While I am pleased to hear that Jonathan provided the assistance you needed, the initial response from our reception and concierge team falls short of our usual level of service. Please rest assured that this will be addressed with the team to ensure consistency and professionalism in handling such matters. We value your feedback as it helps us identify areas where we can improve. I hope you’ll allow us the opportunity to restore your trust and demonstrate the high-quality experience that so many of our guests enjoy. If you wish to discuss this further, please feel free to contact us directly by email: guestexperience@fableauckland.com Warm regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland
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I purchased the "The Love Story" deal directly from the Fable website, as a Christmas gift for my partner, this was an all inclusive deal, luxury room, dinner for two with glass of wine each, breakfast and late checkout of 12pm. On arrival the concierge advised me checkout was 11am, not 12pm as per the deal, I later showed them the booking email that confirmed it was 12pm. Once in our lovely room, it became obvious this love story was for more than two, there was a door connecting our room to another, we could clearly hear the guests in the adjoining room, so quiet likely they could also here us. Prior to dinner I asked the concierge to move us to a better room that was not adjoining another, after dinner they gave us the keys to another room on the top floor however the excitement of being upgraded, was short lived, the room was nothing like the lower level rooms except for the décor, the room appeared to be a converted office with very low ceilings and standard glazed windows that did nothing to reduce the noise from Queen Street below, there was a odd chemical odour in the room and the hallway outside, it smelt like plumbers PVC cement and remained for duration of our stay. The one AC vent had been blocked off behind the grill with what looked like a rolled up magazine, resulting in only one side of the bed getting any cool air on a hot evening. Shortly after 11am on the morning of departure we received a phone call from concierge asking us if we needed assistance with our bags, again we had to remind them of the special 12pm checkout for the "The Love Story" deal. On arrival at home and routine check of credit card showed the hotel had added an extra $161 to our bill, after ringing them and a period of being put on hold, they agreed to refund the amount back to the credit card, however no reason was offered as to why it was charged. Summary, the best part of "The Love Story" deal was my companion, which wasn't provided by the hotel in the deal.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:If you want real quality I would advise looking at other options.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 2 Jan 2024
Dear Thenuthouse2, Thank you for taking the time to provide detailed feedback on your experience with the "The Love Story" package at Fable Auckland. We sincerely apologize for the various issues you encountered during your stay, which certainly did not align with the special and romantic experience we intended to offer. We regret the confusion regarding the late checkout time and the inconvenience caused by having to clarify this aspect of your package. We will review our communication and booking procedures to ensure such discrepancies are avoided in the future. The issue with the adjoining room and the noise disturbance is a matter of concern. We understand the importance of privacy and tranquility, especially for a romantic getaway, and we apologize for not meeting these expectations. Additionally, we are sorry to hear that the alternative room provided did not meet your expectations and had issues with noise, odor, and air conditioning. We will address these matters with our maintenance and housekeeping teams to ensure our rooms are comfortable and well-maintained. Regarding the unexpected charge on your credit card, we apologize for this situation and any confusion it caused. We are glad to hear that the charge was refunded, but we understand that this should not have occurred in the first place. We will review our billing procedures to prevent such errors in the future. We appreciate your honest feedback, as it is essential for us to understand where we can improve. We hope that despite these challenges, you will consider giving us another opportunity to provide you with a stay that truly reflects the high standards and memorable experiences Fable Auckland aims to deliver. Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland
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Check-in time was 2:00PM, we arrived around 3:30PM and the 2 rooms booked were not yet ready. The front staff did apologise for it and given the huge staff shortage going on at the moment, the circumstances were understandable; however we ended up waiting until 5PM before one (out of the 2 rooms) has been cleaned and ready. It would have been nice to have been given the welcome drinks voucher whilst we wait instead of giving it to us after waiting for over an hour.
We got to the room and it was quite small, I believe it’s their classic Queen room with city view (I will get to this later). Upon arriving, we had some trouble with the TV sound and had to ask a staff member for help. Next, we haven’t been told of how to connect to WiFi so we had to call the reception and ask to connect. We also wanted to use the Chromecast, but again instructions on the booklet were outdated and had to call reception again for the pin.
We asked for our luggages to be taken up to the room and the staff advised that it will be taken up in about 15 minutes. The luggages didn’t arrive until about 45 minutes after we’ve already been in the room.
The 2nd room became available at 6PM. The rooms hugely differs with each other despite booking Superior rooms with city view for both. The second room had more space and room to move around. I double checked and we booked for the superior rooms but it appeared that we didn’t get it. I didn’t bring this up with them at the time as we’ve already called reception numerous times (and we called directly using our mobile by the way because they don’t answer the phone when calling from the room) and the other room on the same floor was already occupied - so it wouldn’t have made any difference.
I was personally quite surprised with the breakfast included in the booking. We were only entitled for continental breakfast and if we wanted hot food then this would be an extra charge. Out of all the Accor hotels I’ve stayed in, I was stunned to hear the Fable Auckland only had this on offer. Had I known this is what their “delectable breakfast” meant, I would’ve had to think more carefully about going ahead with the booking.
Lastly, since it really bothered me that the other room was noticeably smaller than the other, I called up Fable to query about it after our stay. They insisted that the smaller room is the same as the other one and it was just how the room has been configured (but look online and the photos clearly show which one is which). I also queried about the breakfast option (it only being continental), and I was told that since I booked the “special rate” then this is what I get (I booked through the exclusive deals for Accor Plus members offer/Red Hot rooms)… Disappointing experience if Fable is wanting people to go and showcase their brand. Because of this experience, I’d rather stay in Sofitel in the future.
Overall, despite the subpar customer service; their superior rooms were actually pretty comfortable, spacious, and the setup feels luxurious. The location is spot on - it being right at the centre and would have been quite handy to go around town for tourists. Definitely handy for those without a car wanting to be at the heart of Auckland.
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip:You will be better off using public transport to get to this Hotel as access is tricky via Queen...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rooms Division Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 6 Sept 2022
Dear Nadine, Thank you for taking the time to share your experience. Firstly I apologize for the delay in rooms and the absence of full communication with the situation. We are currently looking to remedy the situations you have mentioned and we really appreciate you taking the time for the pointers in order for us to improve. If given the opportunity, we would love to have you back in the near future and we can rectify your view of us. If you would like to reach out for a future booking and/or to discuss your situation further please do not hesitate to contact me at any stage. Regards, Whisley Ang Rooms Division Manager
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Good central location but a crazy woman singing until 4am in the karaoke bar next door was so so loud it kept us up. It sounded like she was singing right outside our window. I guess there’s a reason they supply earplugs here. If you’re at all noise sensitive do not book here!!
We tried to eat in the hotel restaurant but the service was so horrendous we couldn’t get food. They took 40 minutes just to bring our drinks, and we had to ask for them 3 times. The woman taking our order could not understand English. We asked if the calamari was fried. She nodded. We said great we’ll take it. She left. Five minutes later she came back and asked if we had ordered kumara fries. We said no, calamari. She left. Five minutes later she came back with a guy who asked us to confirm our order. Our appetizer showed up, we ate it and sat there still waiting for our drinks. They finally brought them then completely ignored us and never asked if we wanted to order food … which we had wanted to but were now being weirdly shunned and avoided by the waiter. He was acting REALLY awkward and weird. We asked for the check. 10 minutes later we asked again. He got really flustered and was avoiding eye contact with us and finally threw the check down and ran. When we left he wouldn’t even look at us. It was crazy.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 18 Feb 2024
Dear Bodhi Sam, Thank you for sharing your feedback regarding your recent stay at our hotel. While we're glad to hear that you appreciated our central location, it's deeply sorry to learn about the disruptions and service challenges you encountered. We sincerely apologize for the disturbance caused by noise from the karaoke bar and the disappointing experience in our Cooke's restaurant. The level of noise you described is certainly not conducive to a restful night, and we understand how frustrating this must have been, especially when earplugs proved insufficient. We are actively working with our neighbors and looking into further soundproofing measures to mitigate such disturbances in the future. Your comfort is of utmost importance to us, and we regret that we fell short of providing you with a peaceful environment. Regarding your experience in our restaurant, it's clear that the service you received was far below the standards we strive to uphold. The communication issues and delays you described are unacceptable, and we are truly sorry for the frustration and inconvenience this caused. We will address this directly with our food and beverage team to ensure that our staff is properly trained and that we improve our service quality and communication skills. Your feedback is invaluable to us as it highlights areas where immediate improvement is needed. While you've mentioned you would not return, we hope you might reconsider in the future. We are committed to making the necessary changes and would welcome the opportunity to restore your faith in our hotel and provide you with the high-quality experience you expect and deserve. Thank you once again for bringing these issues to our attention. We hope to have the chance to welcome you back and demonstrate our commitment to excellence in hospitality. Best Regards, Leo Lisichkin Chief Concierge and Guest Experience Manager Fable Auckland
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I have very mixed opinions about this hotel. I stayed here twice in February, but likely would not have rebooked had it not already been paid for.
First the positives. They agreed to store one of my bags for me for about a week while I traveled between stays. I ordered room service dinner the first night, and the food was absolutely fantastic.
My room was beautiful, and the toiletries/little touches were lovely. Unfortunately, one of the little touches - free earplugs - seemed to be actually due to the fact that my room was immediately above a karaoke bar that kept me awake until 2 am. It was so loud that I could hear the music even through my noise-canceling headphones. While the front desk was apologetic, all they could offer me was a free breakfast, which was pointless given that I had to be up at 5 am to go to the airport. There was no offer to discount the room or even my room service dinner.
Upon returning, I was placed in a room some floors up, which did help with the noise. However, the elevator did not go up to this floor, and no one offered to help me and my friend with our (rather large) bags, leaving us to carry them up the final flight of stairs. They also refused to give us two room keys, despite us being 2 guests. This was quite inconvenient. Upon checking into the room, we discovered that the fridge was broken. We had purchased items to have for breakfast the next morning as we had an early tour. Unable to fix the fridge, they agreed to store the items for the night, but no attempts were made to fix the fridge, move us to another room, or offer us any discount. This was disappointing and made our stay less enjoyable.
Finally, upon checking in, I accidentally left my hoodie on the chair. I realized immediately and called downstairs to ask about it. I was told they didn't know what I was talking about but would ask around. I never heard back. When I went to check out two days later, I literally saw the item hanging up in the office and informed them that it was right there and was able to get it back. This experience with the lost item was quite disappointing and could have been handled better.
All in all, the service was incredibly disappointing. Despite staying in Auckland 4 more nights, I decided to switch hotels for my final nights.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Reserve a spot in the jacuzzi early. Make sure you request a room away from the noisy bar.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 2 July 2024
Dear WanderlustFaulks, Thank you for taking the time to share your detailed feedback. We appreciate your kind words about our hotel's central location, beautiful rooms, and the quality of our room service dinner. However, I am truly sorry to hear about the numerous issues you encountered during your stay. I apologize for the noise disturbance from the bar during your first stay and the lack of a satisfactory resolution. It is regrettable that this affected your rest and overall experience. Additionally, I on behalf of entire Concierge team am sorry to hear about the inconvenience of having to carry your bags up the stairs and the issue with the fridge in your second room. These lapses in service are not reflective of the high standards we strive to maintain, and I will address these concerns with our team to ensure improvements are made. The mishandling of your lost hoodie and the refusal to provide two room keys were also disappointing and should have been handled with more care and attention. Your feedback is invaluable in helping us enhance our guest experience, and I assure you that we will take steps to prevent such issues in the future. If you decide to stay with us again, please send me a message upon arrival at guestexperience@fableauckland.com. I will personally ensure that everything is in order and that your stay is comfortable and enjoyable. Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Leo Lisichkin Chief Concierge / Guest Experience Manager Fable Auckland Hotel
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I’m a very frequent guest at Fable on Queens St (Auckland) for all my work trips - will be approx 125 nights across all of 2024 and cannot speak highly enough of the staff, rooms and facilities. Being my home away from home I am always made to feel very welcome and nothing is too much trouble for everyone who works there. The rooms are extremely well presented, serviced daily, and everything topped up. Concierge are always smiling and ready to help. Check in is easy, the restaurant is an extremely high standard - dinner is exceptional - and the building has real character. Comfy beds, big showers, large lounge areas, REAL coffee and big TVs. When you live and work on the road you are always looking for a place to call home and I’ve found mine - thank you to everyone at Fable Auckland for looking after me. JN
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery
Responded 17 Oct 2024
Dear Justin, Thank you from the bottom of our hearts for your truly touching review. It means the world to us to know that Fable Auckland has become your home away from home, and that our team has been able to create such a welcoming and comfortable environment for you during your frequent stays. Hosting you for so many nights throughout the year is a privilege, and your kind words about our staff, rooms, and facilities are deeply appreciated. It’s wonderful to hear that every aspect of your stay, from the well-presented and serviced rooms to the character of the building, has made such a positive impression. Your recognition of our concierge team, who take pride in ensuring you’re always greeted with a smile and a helping hand, means so much to us. We’re also thrilled that you enjoy the dining experience and the little touches that make your stay special, like the real coffee, big TVs, and those comfy beds that make the long workdays just a bit easier. To hear that Fable Auckland is more than just a hotel, but a place you can truly call home while on the road, is the highest compliment we could ever receive. Thank you, Justin, for being such a valued and cherished guest. We always look forward to welcoming you back and we’ll continue doing everything we can to ensure your time with us remains exceptional. With Sincere Gratitude, Leo Chief Concierge and Guest Experience Manager Fable Auckland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Rosemary C,
Apologies for my delay in response. I hope everything went well during your stay with us and with the valet parking service.
Warm Regards,
Pablo Gonzalez
Guest Experience Manager
Dear ndmthao,
The hotel uses an external laundry service. The concierge team collects the laundry bag after the guest's request and the same department will deliver the laundry once the service is completed.
We hope we have helped you with this information.
Warm Regards,
Pablo Gonzalez
Guest Experience Manager
San Francisco, California976 contributions334 helpful votes
Skybus from AKL Intl. is the most economical way to get to the hotel and definitely the fastest in rush hour or traffic. And the bus takes you 25 meters from the door, stop #11.
There are more places to choose from in the Auckland Central area.
PRICE RANGE
AU$222 - AU$337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor hotel windsor auckland, mercure hotel windsor auckland
FORMERLY KNOWN AS
Park Regis Auckland/Fable Auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
79
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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