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Pullman Auckland Hotel & Apartments

Cnr Waterloo Quadrant & Princes St, Auckland Central, Auckland 1010 New Zealand
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About

#20 of 71 hotels in Auckland Central
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Pullman Auckland is a 5-star hotel offering over 300 stylish rooms, suites and apartments, 25-meter heated indoor lap pool, Luxe Spa and Power Fitness, Tapestry Grill and Bar, 16 versatile event spaces, the hotel has everything you need whether you are travelling for leisure or business. Pullman Auckland is in the heart of the city, just minutes from iconic Viaduct Harbour, Queen Street and a short stroll of Spark Arena. It is the ideal place to stay when visiting Auckland for the many international acts or sporting events held at the stadium. Also, nearby you can explore the waterfront dining and entertainment precinct during your stay. Families may be interested in Auckland Zoo and Kelly Tarlton's Aquarium; easily accessible via local public transport.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Mini golf
Children's television networks
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Fence around pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Aerobics offsite
Bowling offsite
Fishing
Karaoke
Patio
Raquetball offsite
Squash offsite
Tennis court offsite
Walking tours
Board games / puzzles
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Green
Languages Spoken
English, French, Spanish, Arabic and 13 more
Hotel links
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Location

Cnr Waterloo Quadrant & Princes St, Auckland Central, Auckland 1010 New Zealand
Pullman Auckland Hotel & Apartments
3,260Reviews39Q+A0Room tips

Reviews
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Paul B wrote a review Yesterday
2 contributions
Excellent stay - a very nice, spacious residence-tower room. A fabulous high-level room - both quiet and comfortable, nicely furnished. Really made our stay - but then this is an exceptional hotel. We often stay here for a brief break, experiencing both suites and rooms. The quality, helpfulness, and efficiency of service from concierge through to front-desk staff is always 100%. Wifi is fast and outstanding quality; no fade-away/slowing down at night. Connectivity to screen (TV) devices for streaming is easy - but for those looking solely at satellite channel choices, you won't be disappointed! And I have to especially congratulate the valet parking staff ... really efficient and helpful. It's always a pleasure arriving at this hotel. The health spa area with gym, sauna, spa pool, and a magnificent, well-maintained, indoor heated swimming pool is superb (usually 29-30deg C). That pool is like a magnet for us, 25 meters long and of a size that enables serious lane swimming while families can enjoy themselves elsewhere in the pool. And it is so well-maintained. Shower and changing facilities are also well-maintained, clean, and of a generous size. In the summer the roof can be opened, as well as an entire glass front window-wall which opens onto a grassed area.
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Date of stay: April 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul S wrote a review Feb 2023
Purmerend, The Netherlands20 contributions39 helpful votes
Hotel's Favourite
It is a very good hotel to stay.the room was spacious and very clean.the staff at the front desk was helpful and polite.we were so happy to check early in after a real long travel from Amsterdam. Great swimming pool and spa. The girls taking care of this area are amazing,very friendly and in for a chat. We had a great stay in this hotel.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Charmaine Pullman Auckland, Guest Services / Front Office at Pullman Auckland Hotel & Apartments
Responded 20 Mar 2023
Kia Ora DI Pauls Thank you for your great review. We very much appreciate your comments regarding your stay at the Pullman Auckland Hotel & Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charmaine & The Pullman Auckland team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Takapuna Residents wrote a review 16 Apr
Takapuna, New Zealand28 contributions5 helpful votes
Amazing time in a modern hotel room with super king bed. Great steam room, women’s only sauna(very hot), pool and spa. Amazing breakfast, lunch and dinner menu especially the eye fillet! Will be back! The concierge gentleman was excellent taking care of our car whilst staying at the Pullman. Special mention to the Japanese masseuse where I had a spa treatment - fabulous! Thanks to all the team at The Pullman.
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Date of stay: April 2024
Value
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Location
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Service
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Trip type: Travelled as a couple
Room Tip: Spa pool needs cleaning more often
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annie l wrote a review 15 Apr
1 contribution1 helpful vote
I have complained to Pullman Auckland about room upgrade for gold member and poor hoursekeeping service. Firstly, they were not willing to give me any response. Then, I called Accor customer service hotline and explained to them what happened for my stay. However, I am so disapponted about their reply They tried to find out some excuses to avoid responsibilities. My original booking was deluxe room with Harbour view on high floor, but they argued that my booking was deluxe superior room with Harbour view on low floor, and they were generous to upgrade it already. Luckily, I have some evidence to show my original booking. Then, they gave me another excuse that the hotel was fully booked already. They are so dishonest and they do not want to shoulder any responsibility if they make some mistakes. I strongly recommend NOT to stay this hotel in order to protect your benefit.
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Date of stay: April 2024
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Trip type: Travelled as a couple
Room Tip: if you want to enjoy your vacation, don't choose Pullman Auckland hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gustavo Javier H wrote a review 15 Apr
Buenos Aires, Argentina15 contributions15 helpful votes
Unfortunately, I was very disappointed by the hotel. I stayed at room # 623. There is some URGENT maintenance needed. The plug above the desk is detached from the wall...a screw is needed and unplugging whatever was plugged, was difficult. Auckland is quite chilly at night....the heating system at the room was not working. I called guest service room for repair...no one available to do the job. They said..too late. There was one light bulb burnt, so the illumination at the room was very poor. The restaurant at the lobby was almost empty....employees did not manage to organise the potential visitors and find room for them sit....l ended up asking for room service for my dinner. I ordered a pizza...they brought it to my room...without a fork and a knife.....unbelievable!! I would not recommend this hotel. Pictures attached.
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Date of stay: April 2024
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Location
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Trip type: Travelled on business
Room Tip: Not the best option..
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Karen P wrote a review 14 Apr
14 contributions2 helpful votes
We've found our stay at the Pullman Auckland City to be comfortable and enjoyable. The hotel is located on a busy intersection around 5-minutes' walk from downtown Auckland and occupies the former Hyatt building - a multi-story, dated exterior that belies a very comfortable interior with well-designed lobby and restaurant/bar spaces and hotel rooms that function well. We booked a studio room with two queen beds for our family of three and found the sleeping space and bathroom to be fine. Our reservation included room and breakfast and the breakfast options and service staff were excellent. The staff were informative, attentive and welcoming. The food offering was generous and there was a nice variety of options.
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Judy R wrote a review 14 Apr
Aberdeen, Washington4 contributions
The Pullman is a lovely hotel nicely situated close to downtown. The room was well appointed and we appreciated the robes an and slippers. Food in the dining room was very good. Staff were exceptional. We appreciated the early check in since we had just arrived from a 15 hour flight
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Date of stay: April 2024
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Trip type: Travelled as a couple
Room Tip: Having a quick meal in the bar area was great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jim R wrote a review 13 Apr
1 contribution
The staff was the best. From the room service to the friendly bartender in the lobby. Even though we arrived a bit early they took care of our luggage and made us feel comfortable. The food was A+ as was the service! We would highly recommend the Pullman any time you visit Auckland.
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cassandra A wrote a review 13 Apr
1 contribution
100/10 experience! George who checked us in (hope I got his name right) was amazing, kind and funny! The valet guy with the glasses (don’t know name) was amazing and always happy too! Stayed in Feb also both times for concerts, would definitely come back again!! Rooms and service always top tier! Thank you for making our weekend much more incredible 😊
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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liam404 wrote a review 8 Apr
Wellington, New Zealand54 contributions14 helpful votes
I booked a 2 night stay in Executive King Suite it was hard to find many photos of the room other than the living area but I liked the look of the larger windows that the standard rooms didn’t have. Firstly, one thing to be aware of it is an older property and it’s clear there have been significant renovations over the years unfortunately there are still some infrastructural downsides to this (more on this later). I thoroughly appreciated the warm welcome I received on check-in and was given a comprehensive explanation of the hotel facilities. The room itself was good. The living room area felt a bit sparse it had a sofa, a desk and a TV. It felt like someone had stolen a piece of furniture. The view from the living room 3/4 looked across into a neighbouring buildings balcony. If you ignored that the remainder of the view looked onto the harbour. I think I would of preferred the park view (but I wasn’t to know that at time of booking) unfortunately despite the large windows the room did feel a bit dark at times I think a nice lamp or something in the living room could make it feel a bit warmer. Again I assume due to the buildings age the ability to add ceiling/wall lights are limited. I also wasn’t a huge fan of the bathroom I’m sure back in the day it was considered quite grand but the lower ceiling made it feel a bit closed in. I think these bathrooms have the potential to be something extraordinary (I’m thinking like the Suites at Pullman on the Park in Melbourne) but to the positives the bed was exceptionally comfortable and the pillows were perfect. I slept very well. Being on the 14th floor it was very quiet. The executive lounge on the ground floor I had mixed feelings about, it’s open from 6am-10pm for self service snacks and soft drinks. At around 6pm alcoholic drinks are brought out and nibbles. I felt a bit uneasy when there’s a lounge attendant sitting there with a clipboard watching you. Do you dare go up for a second drink? I’m sure he’s a nice guy but looks very serious and could be a bit more welcoming. He didn’t seem that interested in making any conversation at all. It’s a pity because all of the other staff members I interacted were lovely and genuine. Pool and spa were great, the area like the changing room is starting to show its age and potentially due for a bit of a revamp. Would I recommend staying? Hmm it depends what you are after. If you’re after luxury or wow factor then I would say try the Sofitel. If you’re after something with a great core product with value for money and friendly service (with the exception of the executive lounge) then yes.
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Date of stay: April 2024Trip type: Travelled solo
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PRICE RANGE
AU$198 - AU$229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman auckland hotel auckland central, auckland hyatt regency, hyatt auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
324
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PULLMAN AUCKLAND HOTEL & APARTMENTS (AU$198) 2024 Prices & Reviews

Frequently Asked Questions about Pullman Auckland Hotel & Apartments
Which popular attractions are close to Pullman Auckland Hotel & Apartments?
Nearby attractions include Escapade NZ (0.4 km), Auckland Historic Bar Tour (0.4 km), and Caretaker (0.4 km).
What are some of the property amenities at Pullman Auckland Hotel & Apartments?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pullman Auckland Hotel & Apartments?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pullman Auckland Hotel & Apartments?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Auckland Hotel & Apartments?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Pullman Auckland Hotel & Apartments?
Conveniently located restaurants include Cooke's, Cafe Hanoi, and Giapo.
Are there opportunities to exercise at Pullman Auckland Hotel & Apartments?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pullman Auckland Hotel & Apartments have airport transportation?
Yes, Pullman Auckland Hotel & Apartments offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pullman Auckland Hotel & Apartments located near the city centre?
Yes, it is 0.8 km away from the centre of Auckland Central.
Are any cleaning services offered at Pullman Auckland Hotel & Apartments?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Auckland Hotel & Apartments offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.