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CityLife Auckland

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CityLife Auckland
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1,136 Reviews from our TripAdvisor Community

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Showing 1,079: English reviews
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Dunedin, New Zealand
Reviewed 2 days ago NEW

From the moment I booked I knew I was in good hands. On arrival and with other interactions with staff I found everyone without exception friendly and helpful. The room itself was clean, comfortable and with stunning views of Rangitoto and the Harbour Bridge(i was on 22 floor). It was very convenient located in the CBD with great walking access...

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Helpful?
Thank Paul A
Washington, DC
Reviewed 3 days ago NEW

The hotel is located in an excellent location and is quite modern going about 22 stories high. The rooms are super spacious with full kitchen, even washer/dryer. There is no dresser in bedroom - no place to place small items, eg., T-shirts, underwear, etc. I have to live out of the suite case for three day. It is very bothersome...

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Thank dangog
Brisbane, Australia
Reviewed 4 days ago NEW

We stayed for four days. The bath room had mold growing at an alarming rate. There are holes in the plaster walls. There was no fridge bar in room so everything had to be room service. That would have been ok except room service took at least 30 - 40 mins even if it was just to get fresh towels...

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Thank allan875
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you for choosing to stay at CityLife on your recent trip to Auckland. I would like to offer my sincere apologies for the inconvenience caused to you. Clearly what you encountered was well below our usual high standards and is completely unacceptable! We have been operating at full capacity and the team have been stretched so it has been...

Umina Beach, Australia
Reviewed 5 days ago NEW

Central location, lovely housekeeping and concierge staff, nice rooms… Yes, there are some things they could improve e.g. I asked for iced water every-time I had room service and it never once arrived and they seemed to forget to clean my room on a regular basis but when raised they put right quickly. The washing machine/dryer, with supplied powder, was...

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Thank NotMeantToFlyEconomy
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you for your feedback regarding your recent stay with us - it is always our aim to ensure guests enjoy professional service and their expectations are exceeded by our caring innovative style of hospitality. Please accept my sincere apologies for any inconvenience caused to you by the team missing your request for iced water. We have been operating at...

Melbourne, Australia
Reviewed 6 days ago NEW

We'd been tossing up between staying at an Air B&B place on the wharf or forking out a little bit more for a hotel. I'm very glad we went with the hotel. CityLife is perfectly positioned in the heart of the city and within walking distance to almost everything. The staff were really friendly and accommodating and the rooms were...

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Helpful?
Thank HobsonzChoice
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you! We are delighted you enjoyed your recent stay with us. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. We look forward to welcoming you back to CityLife Auckland,...

Atlanta, Georgia
Reviewed 6 days ago NEW

From the telephone conversation with Neil (Front Desk Manager) throughout our entire stay (too bad it was only for one day), our experience was exceptional. Neil could not have been more helpful and accommodating. Our Executive Suite in the Corner of Floor 23 with the wrap around Balcony overlooking the Sky Tower and Harbor rivaled any place we have stayed...

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Thank worldtravelerprof
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you! We are delighted you enjoyed your recent stay with us. Your kind comments regarding Neil are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. We will recognise Neil's great work by rewarding him with our internal "Your Someone Special" recognition...

Reviewed 1 week ago

This hotel is good. The staff are very nice people. The rooms are ok, u'll get some confort out of it. However if you're in for the long stay, be aware that the rooms with kitchen are not well equiped. It lacks alot of tools to cook, or simply they are broken. However it has a pool and a small...

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Thank Joao Guilherme M
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you for your feedback regarding your recent stay with us - it is always our aim to ensure guests enjoy professional service and their expectations are exceeded by our caring innovative style of hospitality. Please accept my sincere apologies for any inconvenience caused to you by the broken items in your kitchen. I would certainly suggest next time if...

Reviewed 1 week ago

Excellent bed and pillows, spacious, comfortable cosy room, smart design, bathroom with everything, good light, good shampoo... Excellent location. Efficient and discreet staff. Very clean and quiet room with a view on the rooftops of other buildings and the balconies. Sunny.

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Thank Michael E
CAKL, General Manager at CityLife Auckland, responded to this review

Michael - Thank you! We are delighted you enjoyed your recent stay with us. You may be pleased to learn that our fabulous "Heritage Tranquil beds" are available for purchase so you can enjoy a wonderful nights' sleep every-night in the comfort of your own home! We look forward to welcoming you back again soon, Kind regards Nicole Lawson, General...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Had a short layover in Auckland before heading home after a cruise of New Zealand. CityLife hotel at Queen Street is situated right in the heart of the city. An easily manageable distance from the cruise ship terminal and an excellent base to explore Auckland's art gallery and museums. Plenty of restaurants and coffee shops nearby for dinning or just...

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1Thank A TripAdvisor Member
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you! We are delighted you enjoyed your recent stay with us. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. We look forward to welcoming you back to CityLife Auckland,...

Reviewed 1 week ago

Booked on line whilst in New Zealand, needed a base for 2 nights before our flight back home. This hotel couldn't have been in a better location, right on Queens Street the main shopping area and a short stroll to the harbour. We were given a suite, which meant that it was equipped with a laundry (so no dirty clothes...

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1Thank TeaShipper
CAKL, General Manager at CityLife Auckland, responded to this review

Thank you! We are delighted you enjoyed your recent stay with us and agree our self-catering suites are just like a home away from home! We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern spacious high-rise - In the heart of Auckland. ... more   less 

Additional Information about CityLife Auckland

Address: 171 Queen St | P.O. Box 105-326, Auckland 1143, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $219 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — CityLife Auckland 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Citylife Auckland Hotel Auckland Central
Citylife Hotel Auckland
Auckland Citylife Hotel
CityLife Auckland New Zealand
Hotel Style:
#2 Family Hotel in Auckland
#3 Business Hotel in Auckland
#4 Spa Hotel in Auckland
#7 Luxury Hotel in Auckland
#10 Romantic Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from CityLife Auckland staff and other travellers.
35 questions
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Questions? Get answers from CityLife Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms higher up have the best views, ask for a harbour view.”
 of 5 bubbles paula242, 23 Feb 2017 | Read review
“book elsewhere”
 of 5 bubbles dangog, 22 Feb 2017 | Read review
“Recommend High Floor with Sky Tower View if possible”
 of 5 bubbles worldtravelerprof, 19 Feb 2017 | Read review
“Ask for a suite, we were on the 15th floor and it was very quiet.”
 of 5 bubbles TeaShipper, 15 Feb 2017 | Read review
“Away from reception lane way with night club”
 of 5 bubbles Rachel701, 7 Feb 2017 | Read review
5 of 5