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The Surrey Hotel

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The Surrey Hotel
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175 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Raurimu, New Zealand
Reviewed 19 January 2016

Smooth as booking online; quick check-in; the rooms are well-appointed with everything you need (including an iron and ironing board!!), plenty of off-street parking. Even it is on a main road the room was cool and quiet. The bed was very comfortable and I appreciated the ceiling fan option over aircon. There is the main hotel and a motel annex...

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Helpful?
1Thank SJPONeill
Denise K, General Manager at The Surrey Hotel, responded to this review

Many thanks for your review, I am with you on the ceiling fan, but we do have aircon in the hotel - ceiling fans are only in the motels. We look forward to welcoming you back again in the near future. Regards Denise.

Seattle, Washington, United States
Reviewed 17 January 2016

Loved the look from the outside and the staff were very helpful and friendly, even when we accidentally blew the fuse on the room's power! Whoops! The room itself was average, nothing particularly good or bad.

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Thank TheRinja
Denise K, General Manager at The Surrey Hotel, responded to this review

Thanks for your review. We appreciate you taking the time to give us this feed back. Regards Denise

Toronto, Canada
Reviewed 10 January 2016

We made a very last minute trip to Auckland New Zealand due to a death in the family, so we didn't have many options when it came to hotel. Hotels tend to be booked up months ahead in Auckland. We went with Surrey Hotel because of the star rating and location, and we were disappointed. The hotel staff was very...

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2Thank amdolcevita
Greater Melbourne, Australia
Reviewed 7 January 2016

Started with door key not working after a trip in a carpeted elevator that felt it wasn't going to make it room was not clean black hair in bathroom scum around bath and couldn't turn shower on because of glass screen across bath took 15 mins for tepid water to come through all the mirrors where not clean all clouded...

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2Thank Jodi D
Denise K, General Manager at The Surrey Hotel, responded to this review

Hi Jodi, I feel I should answer some of your complaints, just because they are so far off the truth. The pool is heated to 29 degrees year round. The hot water is sourced from one set of boilers for the whole hotel, so if one fails the next one kicks in, no other compalints during the time you stayed........

Rotorua, New Zealand
Reviewed 7 January 2016

We stayed there on New Years Eve. I booked through Wotif and there was an issue with my booking but the pacific island lady at reception sorted it all out. She's a real asset to the team! I've stayed at a lot of places from both high end to cheap motels and for me the most important things are a...

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Thank Hali09
Hamilton, New Zealand
Reviewed 30 December 2015 via mobile

Although I believe it was slightly over priced at $165.00 for the cheapest room to be able to take our small dog. It was clean and quite but this property is very old so as long as you expect a 3 star you won't be to disappointed.

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Thank MelissaBou16
Whangarei, New Zealand
Reviewed 24 December 2015

We experienced two apartments here - decor in various stages of upgrade - but BEDS are very comfortable. CLEAN - handy to town and good access to most parts of Auckland - WOULD STAY AGAIN happily! Sufficient eateries nearby to eat for a week. 'Kitchenette' is a fridge, sink and electric fry pan and microwave - Jug & toaster of...

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Thank Ada D
Whangarei, New Zealand
Reviewed 16 December 2015

I booked well in advance for date required, when I arrived got told I'd booked in already. No I've just got here. Got to room to find someone else in it. They finally found us a far inferior room with fold up beds over in the motel side. Certainly not the superior room we'd paid for. No offer of a...

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3Thank Freklejuice
te kuiti, New Zealand
Reviewed 13 December 2015

we had the apartment. one bedroom, one lounge/kitchen, one bathroom. Quite adequate for a one night stay. Breakfast nest morning over at The Surrey Pub - and the eggs on the buffet were the best I have ever had in a hotel buffet breakfast and it was nice to have crispy Hash Browns

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Thank sheep_farm
Reviewed 3 December 2015 via mobile

Our first impressions were wow its...really ancient. However, if you're looking for a place to stay for a short and inexpensive stay this is it. If you can look beyond the old fashioned rooms and pipe noises from taps running and toilets flushing then it's not so bad.

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Thank Nuraisha A

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 

Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $112 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand
Hotel Style:
#33 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey Hotel staff and other travellers.
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Santa Fe, New Mexico

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Questions? Get answers from The Surrey Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Imagine in main block is better”
 of 5 bubbles Cathy255118, 16 Dec 2016 | Read review
“If you want a quiet room, ask for one.”
  • Separate bedroom with queen size bed
  • Private courtyard off living area
  • Bathroom - shower over bath
  • Living area with extra bed
  • Rooms at rear of complex
 of 5 bubbles DP2610, 26 Nov 2016 | Read review
“maybe a downstairs room.”
 of 5 bubbles JudyJ583, 26 Nov 2016 | Read review
“If you want somewhere quiet I'd let them know ahead of time, but there's many rooms that would fit this bill.”
 of 5 bubbles Simonteeeeeeeeeeee, 15 Oct 2016 | Read review
“Rooms at the back away from the road might be quieter and darker. We were near the road - very noisy and too light.”
 of 5 bubbles birretina, 9 Oct 2016 | Read review
5 of 5