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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,718 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,579: English reviews
United Kingdom
Reviewed 6 March 2016 via mobile

Everything you would expect from a first rate hotel . Good location down by the harbour plenty of restaurants and bars right on you door step . We had a lovely well equipped room overlooking the harbour . Professional helpful staff all made for a great stay . Not that I would want to but can't fault the place .

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Helpful?
Thank BInck113
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour BInck113, Thank you for choosing to stay at Sofitel Auckland Viaduct Harbour and taking your precious time to write such a positive review. I am delighted you appreciated our tranquil harbour location, our luxury room with marina view and our professional helpful ambassadors. Thank you again for your review and we look forward to welcoming you back in the...

Preston, United Kingdom
Reviewed 5 March 2016

Stayed at the Sofitel for 3 nights at the start of our holiday in New Zealand. Spent the last night in a luxury room, as tagged on an extra night onto the stay. Check-in was easy and efficiently dealt with and we were able to get in the room early. First room was great, nice and spacious, but overlooked the...

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Helpful?
Thank MarkAddy
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour MarkAddy, Thank you for choosing to stay with us and for you precious time taken to share your experience at Sofitel Auckland Viaduct Harbour. I am pleased you appreciated our luxuriously appointed rooms, our breakfast offer at Lava Dining restaurant and I am delighted we were able to provide fast and efficient service that influenced your stay so greatly....

Auckland Region, New Zealand
Reviewed 4 March 2016

The stay was overall very good, however one side of the king sized bed was very curved in the middle, giving one person a very bad sleep. When this was discussed at checkout, we were told that a note would be placed under my name re getting a hard bed for next time, but this was not the issue, as...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank karenbY3142YR
Toronto, Canada
Reviewed 4 March 2016

Lovely lobby when you first arrive. After feeling like you've entered a serene zen environment and check in, no one shows you to your room. You get yourself there and figure things out (like how to work the elevator with your key etc.). Our first room was 505 and we changed - the bathroom had a strong mildew smell and...

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Helpful?
Thank Pauline T
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Pauline T, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our relaxing atmosphere, our breakfast offering at Lava Dining Restaurant and our peaceful harbour location. I am pleased our team was able to assist you in finding...

Houston, Texas
Reviewed 3 March 2016

Wow! What a room! Comfy bed, luxurious bathroom, and the smell of lilies every time you step into the lobby! Close to the harbor, 15 minute walk to town, great dining room, terrific cafe! My daughter and I were there for only 3 nights, but we loved our accommodations!

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Helpful?
Thank mrubin4
Hong Kong, China
Reviewed 3 March 2016 via mobile

Situated on the waterfront, the hotel is conveniently located for the major hi-tech companies that are located around the area. A 10-15 minute walk from the CBD which is pleasant along the waterfront, not so attractive if you go across the City. The hotel is clean and looks very fresh with a number of soothing water features. I have stayed...

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Helpful?
Thank Alan C
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Alan C, Thank you for your loyalty and for taking time to share your experience during your stay at Sofitel Auckland Viaduct Harbour. I am pleased you appreciated our tranquil harbour location, our relaxing atmosphere and our luxuriously appointed rooms. Our Luxury Rooms with Marina View rooms are extremely popular and we highly recommend to reserve this room category...

Minneapolis, Minnesota, United States
Reviewed 2 March 2016

Wow. The location is fabulous - forget city center and enjoy the laid back vibe of Aqueduct Harbor. It is walking distance to the ferry, dozens of restaurants and bars, and a five minute cab ride to city center (if you ever wanted to leave). The hotel is excellent. Spacious rooms, great service and some rooms overlooking the harbor (which...

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Helpful?
Thank Mark M
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Mark M, Thank you for choosing to stay with us and your precious time taken to write such a positive review! I would like to sincerely thank you for all your kind compliments about Sofitel Auckland Viaduct Harbour and I am pleased you appreciated our tranquil harbour location, our spacious rooms and our excellent service standards. We look forward...

Mount Maunganui, New Zealand
Reviewed 1 March 2016

We rented a room for two nights for our Son and his new bride after their wedding. The staff were so accommodating and helpful beyond the call of duty. I wanted to put red rose petals around the room. It was a Sunday and I couldn't find any and was rushing to the wedding. I called guest services and spoke...

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Helpful?
Thank Jo L
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Jo L, Thank you for choosing us for your son's special occasion and for your time in sharing your experience at Sofitel Auckland Viaduct Harbour. Your uplifting review has truly bought a smile to my face. Thank you for all your kind compliments and I could not be more delighted that our ambassadors made your family's special day stress...

Plymouth, Minnesota
Reviewed 29 February 2016 via mobile

We arrived at 7 am. They held our luggage and gave us a place to shower and get ready for the day. Our room was ready by noon even thou checkin was at 2pm. The hotel is first class in style and service. I can't wait to go back the next time where in Auckland.

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Helpful?
Thank Justin C
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Justin C, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel and thought our hotel is first class in style and service! We are so happy that you will definitely stay with us again, please don’t stay away too long as we...

Reviewed 29 February 2016

We had 2 nights stay, The Sofitel is in a great location, not to close and not to far from the CBD and Viaduct precinct all in walking distance, not to crowdy which we liked. The hotel itself is of a very modern decor and not over the top, we did go to bar on the ground level and found...

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Helpful?
Thank Casino2470
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Casino2470, We highly appreciate that you take your precious time to provide your experience during your stay with us. Your uplifting review has truly bought a smile to my face. I am absolutely delighted that you thought your experience was tranquil and relaxing. Thank you for all your kind compliments about Sofitel and I am pleased that ambassadors made...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $216 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#3 Romantic Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you ask for a room away from bus depot”
bruceurban, 26 Apr 2017 | Read review
“Do not choose the city view room”
SammyLA83, 20 Apr 2017 | Read review
“Worth paying for a room with a water view”
jelenak413, 17 Apr 2017 | Read review
“All rooms are spacious and have a small balcony.”
  • See the skyline
ChsTravelers, 10 Apr 2017 | Read review
“Don't get stuck with room 436”
  • Room 436 - this is what $475NZD/night gets you...a view of a bus parking lot :(
novcruisin, 8 Apr 2017 | Read review
5 of 5