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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,514 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,394: English reviews
Rotorua, New Zealand
Reviewed 1 week ago

This relatively new Hotel is great for a city get away if you are looking to be spoiled. From the time you enter until you leave you will receive wonderful customer service. It is right on the Viaduct Harbor and there are so many restaurants to choose from within walking distance. Yes, you pay a bit more but I think...

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Helpful?
Thank rew2you
Woodside, California
Reviewed 1 week ago

We stayed 4 nights and found it to be the perfect ending to a month long holiday as we'd been traveling to both AUS + NZ. Service was excellent; staff was accommodating and friendly to work with. We had a 6th floor harbour view room which was excellent. A mixture of both biz professionals and tourists. Good location and safe...

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Helpful?
Thank Kholorz
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Kholorz, Thank you for taking your time to share your recent experience with us at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am delighted to read you enjoyed your room, our tranquil harbour location and the delivery of service from our friendly ambassadors. Thank you for choosing to stay with...

Marina del Rey, California
Reviewed 1 week ago

We stayed for 2 nights and it was a terrific ending to our 2 week trip to Australia and New Zealand. Overall, it's a high end hotel with large, spacious rooms and very nice amenities (spa, etc...). Staff were courteous and helpful Check-in: fast and efficient Room: we stayed in 514 overlooking the entrance; very quiet location. Room was well...

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Helpful?
Thank CraigPeas
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour CraigPeas, Thank you for choosing to stay at Sofitel Auckland Viaduct Harbour and devoting your time to share your experience on Trip Advisor. I am delighted you have enjoyed all aspects of your stay and you appreciated our hotel layout including our beautifully designed facilities, luxurious room and outstanding service standards. Thank you for taking your time to review...

Manila, Philippines
Reviewed 1 week ago

We stayed 2 nights on 2 separate occasions for a total of 4 nights last October in Sofitel Auckland. The pros: - The hotel is very nice and modern and the room quite spacious. Just a tip, we had the Superior room, a queen bed for our first stay and a king bed for our second stay. Do specify if...

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1Thank Kenny C
Brisbane, Australia
Reviewed 1 week ago

We stayed here for 3 nights for my birthday in November as a short getaway from Australia. The hotel itself is comfortable, good location and has all the amenities. The rooms are nice and the bed super comfy. From a 5 star hotel and for the amount of money we paid however, we were disappointed. Our flight was 6 hours...

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1Thank Deanna_1983
Reviewed 2 weeks ago

While traveling in New Zealand we stayed at the Sofitel in Queenstown and Auckland. Both hotels were very nice and the staff very professional and courteous. The rooms are nicely appointed, updated and comfortable. The Queenstown Sofitel was the only hotel in Australia or New Zealand that had Fox News. Both hotels included breakfast and both hotels service at the...

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Helpful?
Thank scott H
SofitelAuckland, General Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour scott H, Thank you for taking the time to share your experience during your recent stay with us. Please accept my sincerest apologies for the shortcoming on the service you received during your stay. I have spoken to our Food & Beverage Manager and shared your comments about your breakfast experience and the long delays on receiving your coffee...

Melbourne, Australia
Reviewed 2 weeks ago

Stayed 3 nights to start New Zealand holiday in a harbour view room. Would be happy to stay there again, nice room and hotel is well located to Viaduct Harbour and plenty of eating places. Nice breakfast and enjoyed dinner in the restaurant one night..

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1Thank 11jim
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour 11jim, Thank you for taking time to share your experience at Sofitel Auckland Viaduct Harbour. I am pleased to hear that you have enjoyed your stay with us and appreciated our beautiful modern room and the gastronomy in our restaurant Lava Dining. Thank you once again for your review and your trust in our hospitality. We look forward to...

Ohio
Reviewed 2 weeks ago

We had an excellent stay at the Sofitel on our recent vacation. The hotel is in a great location near the water, away from the city but close enough for a quick walk to anywhere. The accommodations were great and the service was top-notch.

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1Thank Msullivan66
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Msullivan66, Thank you for choosing to stay with us at Sofitel Auckland Viaduct Harbour during your vacation in New Zealand. I am delighted that you have enjoyed your stay with us and appreciated our beautifully appointed rooms, our great service and the tranquil Viaduct harbour. Once again, thank you for your lovely feedback. We look forward to welcoming you...

San Francisco, California
Reviewed 2 weeks ago

Stayed here three nights after arriving from San Francisco. Due to early arrival my room was not yet ready but was given access to the spa to freshen up from the overnight flight and left bags with the front desk. The room was large, modern and appeared to have been recently updated. Service was way above average. My room had...

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Helpful?
Thank kdu-917
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour kdu-917, Thank you for taking the time to share your experience with us here at the Sofitel Auckland. I am delighted to hear that we were able to make you feel comfortable and welcomed before heading to your room with accompanying you to our luxurious SoSpa for some relaxation. It is always a pleasure to receive positive feedback on...

Leipzig, Germany
Reviewed 2 weeks ago

The hotel itself is perfectly located at the harbor area of Auckland. The room was okay but the bed was very small (only queen size i think). The pool was a bit sad. Only two chairs and no possibility to relax. The breakfast wasn't good. The buffet was very small and i didn't right understood how the two packages work....

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Helpful?
Thank fairmont2016
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour farimont2016, Thank you for taking the time to provide feedback on your recent stay with us at Sofitel Auckland Viaduct Harbour. I am truly sorry that your stay did not live up your expectations and sincerely apologise for the lapses in service at the restaurant which you encountered. Please rest assured we take all feedback, both positive and negative...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: Bar, European, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: $266 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, ACCOR, Booking.com, Cheap Tickets, Orbitz, Travelocity, Agoda, Odigeo and Jetsetter so you can book your Sofitel Auckland Viaduct Harbour reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#3 Romantic Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
27 questions
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors better”
 of 5 bubbles lcksyd, 30 Nov 2016 | Read review
“Views on the interior face a canal and other apartment buildings. Room on the exterior face a more interesting harbor view.”
 of 5 bubbles travelbear14, 29 Nov 2016 | Read review
“Breakfast is has a french theme not just bacon and eggs.”
 of 5 bubbles rew2you, 28 Nov 2016 | Read review
“Most restaurants are to the left of the hotel if you are looking towards the water. The viaduct area, we made the mistake of going right.”
  • superior room queen
  • superior room queen
  • superior room queen
  • view outside hotel
 of 5 bubbles 514KennyC, 26 Nov 2016 | Read review
“No view rooms available”
 of 5 bubbles scottH725, 25 Nov 2016 | Read review
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