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Sofitel Auckland Viaduct Harbour

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21 Viaduct Harbour Ave, Auckland Central, Auckland 1010 New Zealand
Lowest prices for your stay
Hotels.com
Booking.com
USD 292
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Free cancellation until 06/07/22
Traveluro
USD 287
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Expedia.comUSD 292
TravelocityUSD 292
travelup.comUSD 294
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (1159)
360
Panoramas (1)
Room & Suite (483)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
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Updated 22/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 72 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Experience the very best of modern luxury at Sofitel Auckland, here you can indulge in a decidedly chic encounter that combines the spirit of our Viaduct Harbour location with the French Art de Vivre. Sofitel offers tailor-made services and splendid facilities that are stylish and cosmopolitan. Authentic and lively culinary experiences in the restaurant, soothing wellness journeys in the spa, and exquisitely designed spaces that exude chic design with a hint of the French touch. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to you.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
English, French
3579Reviews51Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
Jack V wrote a review June 2022
19 contributions42 helpful votes
Absolutely loved it here! Can't say enough good things. At check in we were upgraded to a room with a interior water view which we were very appreciative of. The room was huge with plenty of space for a cot for the young one. As we were travelling with him, we decided to get room service instead of heading out for dinner, all the food we had at the hotel, including the room service was superb. The service we received was top notch, a credit to the brand. They arranged transfers to and from the airport with the all important car seat. Special mention to Madison at the front desk, she was excellent. In my eyes, this is one of the best hotels in New Zealand, wouldn't hesitate to stay here again.
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Date of stay: April 2022
Location
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Pioneer816899 wrote a review June 2022
Bay of Islands, New Zealand12 contributions
We upgraded to a premium room which had nice views of the marina and a comfortable bed. Considering the current environment with covid, the room was only clean to a basic standard and not to the quality expected for a 5 star hotel. We understand that many hotels are struggling for staff right now but this is no excuse for the cocky attitude and welcome we experience we received by the porter on arrival. Unfortunately our special night at Sofitel was not so special. We hope they lift their game before our international visitors return.
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Date of stay: June 2022
Rooms
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Room Tip: Top floor rooms provide great views
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Reuben1974 wrote a review June 2022
Napier, New Zealand14 contributions5 helpful votes
We book the harbor view room with club access. quite a lot of money but a weekend away so wanted to spoil ourselves. nice room, nice view etc. there was no info on the club room provided, normally would expect a letter from management advising times and location etc. found the club room on the bottom floor with no real view as I would expect, food was very disappointing, dried up sausage rolls, prawn twists and a bit of cheese. no way near the expectations of a French modeled hotel or experiences I have had elsewhere. i am still not sure what time it was drinks and canapes where meant to start but at 6pm things were just starting to get sorted out and definitely did not feel like the description on their site and not worth over $800 per night. As mentioned room was nice, the air con was broken and stuck on warm, so we left the window open to cool it. i am sure they would have fixed it but by the time we worked out it was stuck on warm it was later and we could not be bothered with the fuss. Breakfast the next morning again was good, but not great and again felt like attention to detail was missing. nice hotel and would stay again but not book club rooms or the breakfast.
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Date of stay: June 2022
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Luke M wrote a review May 2022
Melbourne, Australia630 contributions131 helpful votes
+1
I absolutely loved my Sofitel stay. I was upgraded to a very palatial suite and enjoyed the harbour views, Hermes toiletries and cocktail hour in Club Millesime. The staff, especially at check in and the staff attending to Club Millesime, were exceptionally kind and attentive. I can’t wait to come back and enjoy more of this elegant property, perfectly located by Viaduct Harbour!
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Date of stay: May 2022Trip type: Travelled as a couple
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ExplorerGG wrote a review May 2022
Tauranga, New Zealand221 contributions45 helpful votes
+1
Great location. Service was friendly. We spent some time in the day spa enjoying a couples pamper treatment. We had a relaxing massage, a pampering facial, finishing off with a hot spa bath together with bubbly, it was all well enjoyed, highly recommend. We felt the dress code was too relaxed in the hotel, while they advertise a certain standard they don’t enforce it. Men were walking around in beach wear, quite a few in jandals and board shorts, not what you expect for a 5 star hotel, especially when dining in their restaurant, we felt over dressed in smart casual, lol. Be mindful that the clubroom closes early, 7:30pm, that caught us off guard (our fault for not checking) as we’re use to later times at other hotels we stay at. But otherwise our stay was great, room was clean, lots of extra towels in the bathroom which was nice and they did a nice little congratulations plate which was lovely and appreciated :)
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Date of stay: March 2022Trip type: Travelled as a couple
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EJM223 wrote a review Apr 2022
Auckland, New Zealand52 contributions20 helpful votes
It was great to see the hotel buzzing this week with school holidays and Aussie tourists. Service was as good as ever, however, so chapeaux to the staff. Breakfast was much better with the continental part of the menu served as a buffet. Overall an enjoyable stay!
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Date of stay: April 2022
Value
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Service
Room Tip: Not on Viaduct Harbour Ave. Pay more for a better room.
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130larry wrote a review Apr 2022
Tauranga, New Zealand1 contribution
Twice now my wife and I have celebrated our anniversary at this hotel and have experienced the friendly and thoughtful service of the staff. The location in the heart of the viaduct makes it a great place to stay.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
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John S wrote a review Apr 2022
Waiheke Island, New Zealand305 contributions276 helpful votes
Arriving at the cavernous main entrance there was nobody or nothing to guide you where to go. Surely if the hotel can’t position a portier at the entrance to help people at least put a simple sign indicating where la réception is. After we wandered around for a while someone did rescued us. The receptionist was friendly and efficient. We were on a ‘Platinum Package’ with club access, upgraded room and le petit déjeuner. The room poorly designed. The bathroom had a deep bath which my wife really enjoyed but very little shelf space for toiletries etc. Comfortable bed, but ‘French Flair’ in positioning the television. It was facing directly into a pillar with nowhere to sit. To watch it from the bed or the couch you have to try and swing it around but the screen was still at forty five degree angle. The club lounge staff were friendly and helpful. For evening drinks there was a well chosen selection of wines, four red and four white, beers and spirits. The selection of canapés were enjoyable. This brings us to le petit déjeuner in La Marée restaurant which I have covered in a separate restaurant review. Check out time. The friendly and efficient receptionist was concerned that we had not have a five star experience and to her credit immediately offered a discount. Thank you. We are booked to stay at the Sofitel Wellington in a few weeks time so it will be interesting to compare the two. But the Sofitel Auckland, as my old school reports would say, ‘Could do better’
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Date of stay: April 2022
2 Helpful votes
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T1285XVdavid wrote a review Apr 2022
Auckland, New Zealand34 contributions4 helpful votes
This was a perfect location with friendly, efficient and professional staff and the hotel had plenty of good facilities. Any request I made to staff was actioned quickly and politely and nothing seemed to be a hassle. This was a memorable stay.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 9 Apr 2022
Bonjour T1285XVdavid, Thank you for the positive review and we do like to think of ourselves as an oasis of calm, so it's nice to hear that this was your impression too. We have a wonderful team of dedicated Ambassadors and we will be here to extend a warm welcome once again the next time you stay. Kind regards, Stephen Gould - General Manager
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Samson y wrote a review Feb 2022
92 contributions72 helpful votes
We celebrated our Wedding Anniversary at Sofitel as we always believe in Accor Hotels impeccable service, so we chose them instead of Park Hyatt. Which is equally price at 800NZD++ during the holiday season. Checking in was smooth, immediately you can feel the luxurious ambiance upon entering the lobby. We enjoyed the pool, hot sauna, gym, personal touch in our room and spa package to complete our celebration. We initially had some concern raised during our stay and to make the story short, we are impressed and humbled especially how Stephen addressed our concern and showed a true 5 star hotel customer service and experience, for us ordinary people to be appreciated is the sweetest and earn the loyalty they deserve. Will be back again and hope to celebrate soon our next important milestone in life with Sofitel. Also, special mention to Lisa of Housekeeping, Brett and especially Stephen, you are a rare gem in this industry and true ambassadors of what Sofitel is all about!
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Enjoy the hot sauna, gym and pool. They have valet parking too.
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Response from Stephen Gould, General Manager at Sofitel Auckland Viaduct Harbour
Responded 15 Feb 2022
Bonjour samsony441, Thank you very much for the kind review and positive mention for Lisa, Brett and myself. It has been a pleasure to communicate with you and I deeply appreciate your patience and support as we worked through your concern. It is lovely to know that we will have the honour of hosting you and your partner back at Sofitel Auckland Viaduct Harbour sometime soon. Wedding Anniversary's are such a special occasion and it would be something special if Sofitel also became part of your annual celebration. I look forward to personally welcoming you back when you next visit. All the very best and kind regards, Stephen
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PRICE RANGE
USD 231 - USD 317 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Lighter Quay Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
80
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Frequently Asked Questions about Sofitel Auckland Viaduct Harbour
Which popular attractions are close to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Viaduct Harbour (0.10 km), Auckland Fish Market (0.4 km), and Wynyard Quarter (0.3 km).
What are some of the property amenities at Sofitel Auckland Viaduct Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Auckland Viaduct Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Auckland Viaduct Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Auckland Viaduct Harbour?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sofitel Auckland Viaduct Harbour?
Conveniently located restaurants include Hello Beasty, Baduzzi, and The Conservatory.
Are there opportunities to exercise at Sofitel Auckland Viaduct Harbour?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sofitel Auckland Viaduct Harbour have airport transportation?
Yes, Sofitel Auckland Viaduct Harbour offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Auckland Viaduct Harbour located near the city centre?
Yes, it is 0.6 km away from the centre of Auckland Central.
Are any cleaning services offered at Sofitel Auckland Viaduct Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Auckland Viaduct Harbour offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.