Absolutely loved it here! Can't say enough good things. At check in we were upgraded to a room with a interior water view which we were very appreciative of. The room was huge with plenty of space for a cot for the young one. As we were travelling with him, we decided to get room service instead of heading out for dinner, all the food we had at the hotel, including the room service was superb. The service we received was top notch, a credit to the brand. They arranged transfers to and from the airport with the all important car seat. Special mention to Madison at the front desk, she was excellent. In my eyes, this is one of the best hotels in New Zealand, wouldn't hesitate to stay here again.
We upgraded to a premium room which had nice views of the marina and a comfortable bed. Considering the current environment with covid, the room was only clean to a basic standard and not to the quality expected for a 5 star hotel. We understand that many hotels are struggling for staff right now but this is no excuse for the cocky attitude and welcome we experience we received by the porter on arrival. Unfortunately our special night at Sofitel was not so special. We hope they lift their game before our international visitors return.
We book the harbor view room with club access. quite a lot of money but a weekend away so wanted to spoil ourselves. nice room, nice view etc. there was no info on the club room provided, normally would expect a letter from management advising times and location etc. found the club room on the bottom floor with no real view as I would expect, food was very disappointing, dried up sausage rolls, prawn twists and a bit of cheese. no way near the expectations of a French modeled hotel or experiences I have had elsewhere. i am still not sure what time it was drinks and canapes where meant to start but at 6pm things were just starting to get sorted out and definitely did not feel like the description on their site and not worth over $800 per night. As mentioned room was nice, the air con was broken and stuck on warm, so we left the window open to cool it. i am sure they would have fixed it but by the time we worked out it was stuck on warm it was later and we could not be bothered with the fuss. Breakfast the next morning again was good, but not great and again felt like attention to detail was missing. nice hotel and would stay again but not book club rooms or the breakfast.…
I absolutely loved my Sofitel stay. I was upgraded to a very palatial suite and enjoyed the harbour views, Hermes toiletries and cocktail hour in Club Millesime. The staff, especially at check in and the staff attending to Club Millesime, were exceptionally kind and attentive. I can’t wait to come back and enjoy more of this elegant property, perfectly located by Viaduct Harbour!
Great location. Service was friendly. We spent some time in the day spa enjoying a couples pamper treatment. We had a relaxing massage, a pampering facial, finishing off with a hot spa bath together with bubbly, it was all well enjoyed, highly recommend. We felt the dress code was too relaxed in the hotel, while they advertise a certain standard they don’t enforce it. Men were walking around in beach wear, quite a few in jandals and board shorts, not what you expect for a 5 star hotel, especially when dining in their restaurant, we felt over dressed in smart casual, lol. Be mindful that the clubroom closes early, 7:30pm, that caught us off guard (our fault for not checking) as we’re use to later times at other hotels we stay at. But otherwise our stay was great, room was clean, lots of extra towels in the bathroom which was nice and they did a nice little congratulations plate which was lovely and appreciated :)…
It was great to see the hotel buzzing this week with school holidays and Aussie tourists. Service was as good as ever, however, so chapeaux to the staff. Breakfast was much better with the continental part of the menu served as a buffet. Overall an enjoyable stay!
Twice now my wife and I have celebrated our anniversary at this hotel and have experienced the friendly and thoughtful service of the staff. The location in the heart of the viaduct makes it a great place to stay.
Arriving at the cavernous main entrance there was nobody or nothing to guide you where to go. Surely if the hotel can’t position a portier at the entrance to help people at least put a simple sign indicating where la réception is. After we wandered around for a while someone did rescued us. The receptionist was friendly and efficient. We were on a ‘Platinum Package’ with club access, upgraded room and le petit déjeuner. The room poorly designed. The bathroom had a deep bath which my wife really enjoyed but very little shelf space for toiletries etc. Comfortable bed, but ‘French Flair’ in positioning the television. It was facing directly into a pillar with nowhere to sit. To watch it from the bed or the couch you have to try and swing it around but the screen was still at forty five degree angle. The club lounge staff were friendly and helpful. For evening drinks there was a well chosen selection of wines, four red and four white, beers and spirits. The selection of canapés were enjoyable. This brings us to le petit déjeuner in La Marée restaurant which I have covered in a separate restaurant review. Check out time. The friendly and efficient receptionist was concerned that we had not have a five star experience and to her credit immediately offered a discount. Thank you. We are booked to stay at the Sofitel Wellington in a few weeks time so it will be interesting to compare the two. But the Sofitel Auckland, as my old school reports would say, ‘Could do better’ …
This was a perfect location with friendly, efficient and professional staff and the hotel had plenty of good facilities. Any request I made to staff was actioned quickly and politely and nothing seemed to be a hassle. This was a memorable stay.
We celebrated our Wedding Anniversary at Sofitel as we always believe in Accor Hotels impeccable service, so we chose them instead of Park Hyatt. Which is equally price at 800NZD++ during the holiday season. Checking in was smooth, immediately you can feel the luxurious ambiance upon entering the lobby. We enjoyed the pool, hot sauna, gym, personal touch in our room and spa package to complete our celebration. We initially had some concern raised during our stay and to make the story short, we are impressed and humbled especially how Stephen addressed our concern and showed a true 5 star hotel customer service and experience, for us ordinary people to be appreciated is the sweetest and earn the loyalty they deserve. Will be back again and hope to celebrate soon our next important milestone in life with Sofitel. Also, special mention to Lisa of Housekeeping, Brett and especially Stephen, you are a rare gem in this industry and true ambassadors of what Sofitel is all about!…
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