Pensione Hotel Perth
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Pensione Hotel Perth

70 Pier St Cnr of Murray St, Perth, Western Australia 6000 Australia
Comfortable bed at Aarons Hotel
Traveller (208)
Panorama at the Pensione Hotel Perth [PRE-RENOVATION]
360
Panoramas (1)
IMG Pensione Perth EVT S
Room & Suite (82)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

4.5
#5 of 69 hotels in Perth
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Beaming on the corner of Pier and bustling Murray Street is an attractively refurbished 98 room gem on the doorstep of the best that Perth has to offer. You’ll find the free central bus, Perth station, streets lined full of shops for retail therapy and endless dining options at your fingertips – so you can make the most out of your trip.The Pensione Hotel has undergone an extensive refurbishment stamping it with the fresh signature style you’d expect to see from the Pensione brand. Warm white walls, tufted leather headboard, soft neutral carpet, luxuriously thick curtains, crisp white linen and exceptionally comfortable pillow-top mattresses will turn your room into a cosy oasis for the frequent corporate traveller, quick getaway or adventurous holiday.Equipped with your everyday in-room necessities, you also have full access to the independently owned My Place Bar and Restaurant menu serving all your favourite dishes for breakfast, lunch and dinner. The Pensione team are at your every beck and call to offer you the personalised and professional service we know you’d love see and expect from a boutique property.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Breakfast available
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Parking
Wifi
Complimentary Instant Coffee
Complimentary tea
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Wake-up service / alarm clock
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish, Portuguese

Location

70 Pier St Cnr of Murray St, Perth, Western Australia 6000 Australia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Perth Airport
1,929Review41Q+A100Room tips

Reviews
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Detailed Reviews
lainey007 wrote a review Jan 2020
Perth, Australia301 contributions84 helpful votes
4.0 of 5 bubbles
I upgraded to a Delux King room which was great 2 chairs and a coffee table and a bit more spacious. The bed was fantastic one of the best I have ever slept in. The dark drapes were great too. Aircon and fan worked a treat as very warm this day. The room was clean. While we appreciated the complimentary breakfast the Panini was still frozen in the middle. however the upside was the coffee was very good. :)

We had to sit in the foyer for breakfast as there were no more seats in the dining room, this was fine and very comfortable. I did have to ask the young lady who was about to vacuum the carpet just where we were sitting not to start that as I cannot bear dust let alone the noise. She did accomodate us with a smile.

We paid the $30 for parking and we felt this was a reasonable charge for the convenience. We did try to book in earlier however we were told the room was ready however this would incur a $50 early check in charge. It was indicated that if we came back in 1 hour we could check in for free. This was not a big issue for us as the location is great you are right at the door steps of the main Perth mall.
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Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Delux king is a good size if you need to stay more than one night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brett T, General Manager at Pensione Hotel Perth
Responded 2 Feb 2020
Dear Lainey, Thank you so much for taking the time out to leave such a lovely review about your recent stay with us! I am so pleased to hear that you enjoyed all aspects of your stay at The Pensione. I am pleased you were able to book into one of the slightly larger rooms to give you that little bit of extra space that is often needed when staying for more than one night. I do apologise that the breakfast panini you received was under-cooked, I will be sure to pass this on to my barista to ensure it is rectified moving forward. All of the staff here work extremely hard so I will be sure to pass on all of your wonderful feedback. I hope we get the opportunity to welcome you back again in the future. Warmest regards, Sarah Begbie General Manager
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Silvana wrote a review Jan 2020
Province of Verona, Italy8 contributions11 helpful votes
5.0 of 5 bubbles
We had booked a small budget room, but at our arrival one of the manager, Sarah R., told us that that room was really too small for us. We were at the end of our two months trip through Australia from Italy and were staying in Perth six days to visit the city, Kings Park and the beautiful places not too far from Perth, such as Fremantle, the Rottnest Island, the Pinnacles, Busselton and Margaret River region. After welcoming us and getting our heavy luggage from outside the hotel (she is a young woman!), this nice manager suggested us to change the room we booked (that was nice but just too small for six days and for our luggage) and gave us a spacious quiet room on the seventh floor. This made our stay very relaxing and we felt valuable guests and not just guests. Anyway all the staff was friendly and helpful. The room was clean and tidy, it had a ceiling fan, and, of course, air conditioning, a fridge, a kettle and a nice flat screen TV. They have a small garage where, after booking it, you can park your car at 30 AUD per night and they give you a voucher for a light breakfast. The very hearth of the city is 5 minutes walk.
Thanks a lot for all.
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SarahBegbie, General Manager at Pensione Hotel Perth
Responded 13 Jan 2020
Dear Guest, Thank you so much for taking the time out to leave such a lovely review about your recent stay with us. I am so pleased to hear that our Front Office Manager Sarah was able to preempt your needs and recommend something to ensure your stay was a comfortable one! I am happy to hear you got to enjoy lots of different areas in Perth and enjoyed your time on the West Coast of Australia. Hopefully we get the opportunity t welcome you back again in the future. Warmest regards, Sarah Begbie General Manager
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Julie R wrote a review Jan 2020
Perth, Australia9 contributions
4.0 of 5 bubbles
Stayed here New Year’s Eve and only paid $155 . The hotel was only small but was clean and tidy . Reception staff were lovely . Breakfast was only a toasted sandwich or croissant with a hot drink but it was included in the price and was very nice. Location was great too places to eat and drink near by . Would definitely stay again.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SarahBegbie, General Manager at Pensione Hotel Perth
Responded 13 Jan 2020
Dear Julie, Thanks so much for taking the time to share your lovely comments about your stay with us over New Years! I am so pleased to read that you were happy with the price and the complimentary express breakfast it came with. I hope to welcome you back again in the future. Warm regards, Sarah Begbie General Manager
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TravellingD wrote a review Feb 2020
Townsville, Australia47 contributions37 helpful votes
2.0 of 5 bubbles
I travelled to this hotel in December with my parents, after having to cancel our initial hotel due to Jetstars strikes, and us arriving on a cricket weekend. We arrived quite late (2:30am) after flying in from the east cost. Check-in service was friendly. But that is the nicest thing I can say about this place, and I think the 'high-rated' reviews of the hotel is probably dependent on the travellers that would usually stay here, backpackers.
My parents and I each had a separate room. The rooms were incredibly small. Ended up opening my suitcase in the hallway, and having to step over it when trying to get to the bathroom. When I walked into my room there was a very strong smell of cigarette smoke. It appeared to be coming from a vent in the bathroom, but was intermitent. I was too tired to tell reception ( I did on check out) so I just closed the bathroom door.
Water pressure wasn't great. The air con blew straight onto the bed, and only seemed to operate loudly and at high speed. So was difficult to sleep. The windows are also definetly not sound proof. I could hear the street sweepers outside, and mum and dad heard the sirens of the fire station next door all night.
We ended up checking out the next morning (so only 3 hours 'sleep') as we just we didn't feel this place was represented by the pictures. The breakfast sounded pretty basic, so we headed elsewhere.
15 years ago when I was backpacking this would have been a nice respite from a backpackers hostel. But now in my late 30s and travelling with two seniors, this was not a good hotel at all. Would definetly not return.
The location in the city is also quite nerving. Didn't realise this until the day time when we walked surrounding streets and noted a lot of homeless and druggos shooting up on the street. I suspect this building used to be some kind of shelter before it was done up.
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Date of stay: December 2019
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Do not stay here. Go somewhere nicer.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brett T, General Manager at Pensione Hotel Perth
Responded 2 Feb 2020
Dear Karen, Thank you for taking the time to share your feedback. Whilst I am sorry to hear you did not enjoy your time spent here at The Pensione I can assure you we take all comments seriously and use this to learn and improve. I am very surprised to read you were not satisfied with the hotel. In regards to the room sizing we do not try to hide the fact the guest rooms are on the smaller size. The floor sizing is advertised online and with the names chosen - i.e 'Petite Queen' - this is something we are not shy about. What we lack in size however, we make up for in cleanliness, location and customer service. As you said the majority of the feedback we receive is really positive and guests have really lovely things to stay about their time spent with us. We actually get very few backpackers, most of our guests are either corporate or leisure visitors. I am sorry to hear that your time spent in Perth did not exceed your expectations and I do hope you get the opportunity to visit our amazing city again. Warm regards, Sarah Begbie General Manager
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Desiree McPherson wrote a review May 2020
1 contribution
3.0 of 5 bubbles
We got upgraded to a king size bed in a room that is just too small, No room for luggage without tripping over it. They had no food, hence no Breakfast then charged me for coffee in the morning. Only stairs no accommodations for the disabled. The shower head needs a good clean or replacement, No toilet brush, soap holder flips, only half the lights working.
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Date of stay: May 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sbegbie, General Manager at Pensione Hotel Perth
Responded 1 June 2020
Good Morning Desiree, Thank you for taking the time to share your feedback. I am disappointed and surprised to hear that you were felt let down by your time spent with us. You seemed to enjoy your time whilst you were here and I thought the complimentary upgraded would have been well received. In regards to the lack of breakfast, this is correct. When the Covid-19 pandemic broke out, we were forced to close down our cafe. Due to the levels of guests in house only just picking up now, we have only just re-opened this space. Your room comes stocked with complementary coffee/tea/milk so the barista made coffee down stairs is of course charged. We have two elevators in the hotel and although there is no ramp at the front of the building for those that may struggle with stairs, we have alternative access through the car park if required. Again I am sorry to hear you were not satisfied with your stay. If any of these problems you encountered had of been brought to the attention of front desk we would have been more than happy to resolve them for you. Kind regards, Sarah Begbie General Manager
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Olivia G wrote a review Sept 2020
1 contribution
5.0 of 5 bubbles
We cannot thank the staff of Pensione Hotel enough to show our gratitude.

We recently stayed at the Pensione Perth as my father had been RFDS’d to Perth from Karratha and the from my initial stressed phone call trying to find accomodation close enough to RPH, Sarah the front office manager, was so kind and very helpful to talk to. All the staff we dealt with, were courteous, professional and knowledgeable.

For a budget hotel, the establishment was very well kept and clean. The bathroom facilities in the rooms were actually really good. The location for what we needed was very convenient and we liked that no one can just walk into the lobby after hours, the security in knowing that made us feel safe too.

We really rate our stay 5/5. Thank You so much for the kindness and a great place to stay.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Begbie, General Manager at Pensione Hotel Perth
Responded 24 Sept 2020
Good Afternoon Olivia, Thank you so much for sharing the lovely feedback about your recent stay with us. I am so pleased to hear that the staff went above and beyond the assist you, especially during a stressful time! Sarah R is a huge asset to our hotel and I am so pleased to read she was kind and helpful. Hopefully we get the opportunity to welcome you back to stay with us on more positive grounds! Warmest regards, Sarah Begbie General Manager
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Chris B wrote a review Mar 2021
2 contributions
5.0 of 5 bubbles
Came on a week holiday was a very good stay I love it but the room could of been a little bigger other then that everything was perfect was happy that I could use wifi and wash my clothes as well .
That stuff was really nice and welcoming .
Also got questions answered in a polite way and answered with the best knowledge possible
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Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Begbie, General Manager at Pensione Hotel Perth
Responded 28 Mar 2021
Good Afternoon, Thankyou for taking the time to share your lovely feedback. Our rooms are definitely on the smaller side - however that is a fact we do not try to hide and make up for in other areas :) I am so pleased to read that you found our staff welcoming and helpful! We look forward to seeing you again soon. Kind regards, Sarah Begbie
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kayandsean wrote a review Nov 2020
Baldivis, Australia6 contributions15 helpful votes
5.0 of 5 bubbles
Although it’s not much to look at from outside I can assure you looks can be, and are, deceiving. This is a charming little budget hotel not far from the heart of the Perth CBD. I have stayed here twice in the past couple of weeks as it is only a 5 minute walk to the Royal Perth Hospital, which is perfect if you have, as I did, someone in hospital for a lengthy period of time. The rooms I stayed in were small but very well equipped and I have to say the most comfortable bed I have slept in for a long time. It’s like sleeping on a cloud. I preferred a room on an upper floor on the south side away from the Murray Street traffic noise and the afternoon sun. My requests were noted and fulfilled without any problems. One of the reasons I really love this hotel is that you can open the window a few inches to get some fresh air, always a must for me. There is a bar downstairs in Pier Street that is right next door and the music can get a little loud but the windows are double glazed so it’s only a problem if you leave it open but the music stops a bit after midnight. There is also a free CAT shuttle bus stop right across the street in Murray Street. Really handy for getting around town. Finally, the staff. They are welcoming, friendly and are so helpful to ensure a pleasant stay. I would not hesitate to stay here again.
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Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Go for an upper floor on the south side away from traffic on Murray Street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Begbie, General Manager at Pensione Hotel Perth
Responded 1 Dec 2020
Good Morning KayandSean, Thankyou so much for the lovely comments about your recent stay with us. I am so pleased to hear that any requests you had were fulfilled by the staff and you were happy with the room during your stay. As you mentioned we are only a short walk from RPH so anything we can do to help remove the stress of having someone you care about in hospital, we are more than happy to assist with. Being so centrally located means there can be some street noise, however as you said the hotels double glazed windows does a great job at soundproofing the rooms! Hopefully we get the opportunity to welcome you back again soon. I hope you have a beautiful Christmas and New Year! Warm regards, Sarah Begbie
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Miss Foodie wrote a review Dec 2020
Perth, Australia479 contributions100 helpful votes
5.0 of 5 bubbles
We only had a night in Perth but we wanted a central location. Pensione allowed us to drop our bags off and spend the day organising all the tasks we required. The rooms are clean and modern and the bed was super comfy and huge !
The staff were absolutely delightful and super kind. The central location made our stay easy as we were able to utilise the trains and walk where ever we needed.
We will stay again !
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Begbie, General Manager at Pensione Hotel Perth
Responded 2 Feb 2021
Good Morning, Thanks so much for taking the time to leave such lovely feedback about your stay with us - we really appreciate it! I am so pleased to hear you describe the staff as delightful and kind - we pride ourselves on customer service. We look forward to hopefully welcoming you back again soon. Warm regards, Sarah Begbie
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Antriksh W wrote a review Feb 2022
2 contributions
1.0 of 5 bubbles
As I was self isolating at the property. On day 3rd the water in my washroom was full of fungus. It was brown-blackish in colour. It was horrendous. Sad part is there was no prior warning about the issue as I was later told plumber was working on it so i wasn’t cautioned not to use the facility. After reporting the issue there was no effort made by the staff to change the room or fix the issue promptly. I was told to let it run, the entire day I had to see slug coming out in my washroom. At my arrival I was told to fill my drinking water from the washroom as that was my only source of water, and was made sure it is safe to drink. It was a serious health and hygiene issue. I couldn’t go out and just had to clean up all the mess by myself. Wouldn’t wish this situation on my enemies.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah Begbie, General Manager at Pensione Hotel Perth
Responded 1 Mar 2022
Dear Guest, Thankyou for taking the time to share your feedback. I am very disappointed to read your comments, especially since both myself and my staff explained the situation to you. During your stay one of the pipes unexpectedly burst in the carpark. this occurred at about 2:30pm. As soon as we were aware of the leak we got the plumbers to attend site and rectify the issue. To be able to do so the water had to be turned off to the building for approximately 1.5 hours. Whenever water supply is turned off, there is a sediment build up and the water simply needs to run for a few minutes to clear the discolouration. The water is still safe. Once the water was back on we ran the water in some empty rooms to clear the pipes as soon as possible. We cannot give warning to unexpected faults - all we can do is try to fix the problem as soon as we can - which we did. The issue was raised and resolved all within 2 hours. There was definitely no mess to clean and no 'slug' present. It is disappointing that after staying with us for a long period of time and the staff doing all they could to assist you, you have provided dishonest feedback. Regards, Sarah Begbie
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TamiAZ asked a question Jan 2023
Phoenix, Arizona35 contributions23 helpful votes
Hi, have all of the hotel rooms been refurbished recently? Or are some still haven’t?
Answer from David H
Australia4 contributions
I am pretty sure that they are all done by now.
Answer from Brett Taylor
Perth, Australia1 contribution
Hi. Thanks for your enquiry. We would need some more information in regards to your booking in order to locate it in our system. If you can contact the hotel on +61 8 9325 2133 and we will check for you.
Scott McCarthy asked a question Mar 2018
Tasmania, Australia5 contributions
Hi, do you have a gym for use?
Answer from David H
Australia4 contributions
No they do not
Answer from David H
Australia4 contributions
Unfortunately the shuttles stop at 11.20 pm. A taxi will be required. Avalon $140.00. Tullamarine $40.00
Answer from 19SilverFox45
Redmond9 contributions1 helpful vote
The Bus you will catch is a number 380 which runs every half hour from the Airport, the stop you ask for is Irwin Street which is only 1 street running Vertically next to PIER street where the Pensione Hotel is on the Corner of Pier Street and Murray street! I catch this bus all of the time it is very cheap only a few dollars and about 30 minutes bus ride! Have a safe flight!
Freedom04961645271 wrote a tip Apr 2024
Perth, Australia2 contributions
5.0 of 5 bubbles
"Not fancy but great place."
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Shakey10 wrote a tip Mar 2024
Melbourne, Australia38 contributions13 helpful votes
4.0 of 5 bubbles
"Very tight carpark"
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Bocah K wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Ask what you need and no worries. They will help you a lot."
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Bryson O wrote a tip Feb 2024
1 contribution
3.0 of 5 bubbles
"Ask for all small details to be available."
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Ian1960-4 wrote a tip Feb 2024
Ipplepen, United Kingdom28 contributions26 helpful votes
3.0 of 5 bubbles
"Mattress is awful"
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Not the right property for you?
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PRICE RANGE
AU$159 - AU$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aarons hotel perth - by 8 perth, perth aarons hotel
FORMERLY KNOWN AS
The Pensione Hotel
LOCATION
AustraliaWestern AustraliaGreater PerthPerthPerth CBD
NUMBER OF ROOMS
98
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PENSIONE HOTEL PERTH (AU$159): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Pensione Hotel Perth
Which popular attractions are close to Pensione Hotel Perth?
Nearby attractions include Oh Hey WA (0.4 km), Peddle Perth (0.3 km), and St. George's Anglican Cathedral (0.2 km).
What are some of the property amenities at Pensione Hotel Perth?
Some of the more popular amenities offered include free wifi, room service, and dry cleaning.
Which room amenities are available at Pensione Hotel Perth?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pensione Hotel Perth?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Pensione Hotel Perth?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Pensione Hotel Perth?
Conveniently located restaurants include Le Vietnam, Grand Lane Fish House, and Petition.
Is Pensione Hotel Perth located near the city centre?
Yes, it is 0.2 km away from the centre of Perth.
Are any cleaning services offered at Pensione Hotel Perth?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Pensione Hotel Perth?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Pensione Hotel Perth?
Many travellers enjoy visiting The Bell Tower (0.7 km), The Perth Mint (0.7 km), and DFES Education and Heritage Centre (0.1 km).
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