TLDR: seems to be popular with long-stayers. Don’t expect help with issues unless on first-name basis with management, the rooms are “too cheap” for that. The thought behind the poor rating is that had there been no issues during my stay, I would have rated the place as average, and had my issue been dealt with differently I would have given the place a good rating. However, such is not the case. The rooms are as expected from the very low price, it’s just two bunk-beds in a small blue room. I had no issue with this since I tend to not spend much time in the hotel anyway. When I arrived, however, I soon met two girls who informed me that they weren’t staying in my room, in which four girls including me were staying, but they were going to move in soon and were for now just keeping their stuff in the room. I didn’t want to make a fuss, so I didn’t bring it up with management at first. It did however bother me, because this meant that it wasn’t just four people coming and going in the room, sometimes very late, but six. I felt that paying full price for a room with two extra people in there hardly seemed fair, and so I told management. Management’s response was to huff that I hadn’t brought it up sooner, and then go looking for the other girls staying in my room to ask them about it. When they couldn’t find them they informed me that they would look into it and get back to me the next day. I was checking out the next day but that morning they still hadn’t spoken to the other girls (not sure why that had to be done first 🤷♀️). I left my bag behind reception to come get later and told them I’d be back at around 5pm. When I got back the person I had spoken to wasn’t there, but the person in reception told me that I would not receive any compensation because: I had already payed, the room was really cheap, and they couldn’t control if the girls did this kind of thing. I didn’t argue, because it was clearly not there decision to change. The fact that I had payed is irrelevant, and for a hotel to not be able to control how their rooms are used is worrying. As for the fact that the rooms are cheap, yes, for a four-bed dorm. I didn’t stay in a four-bed dorm however, but a four-bed dorm also used as a storage unit. I would like to add that the vibe here is very much that everyone stays for a long-time, so the staff and guests are close and seem to be friends. Perhaps the service is better once you get on a first-name basis with management. The pool area is very nice and the toilets are mostly clean. I didn’t use the kitchen so I can’t say anything about that.…
Joc and Tony were excellent hosts amid the covid 19 and before. Beds were comfy and the facilities kept very clean. Reccomend here every time and i will be definitely back her when i return to broome.
I stayed here in March with my gal pal as a half way point travelling from Perth to Darwin in the van, and we extended an extra two nights. This is hands down the best hostel I've stayed in. If you guys offer sponsorship, Let me know, i'd love to work for you! Met the best people, staff were awesome, best location. The pool.. oh the pool, hammocks. Perfection. Also always playing wicked music. Thank so much guys. Will forever recommend, and would love to come back! Shannon and Jo
Great hostel, good location 5min walk from the beach with amazing sunset, friendly staff and clean accomodation, swimming pool is nice, and the bar have ice cold beers Would come back next year thanks everyone in there
I stayed at this hostel for over 3months during my backpacking time in Broome and can say it was the most inclusive, friendly and well-kept hostel I’ve stayed in! The staff are fun, friendly and always helpful - be sure to ask for Alannah during your stay as she is full of information and is always up for ensuring you have the best time during your stay! 10/10 recommendation!