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Oaks Melbourne on Lonsdale Suites

23 -33 Lonsdale St, Melbourne, Victoria 3000 Australia
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Traveller (491)
Room & Suite (290)
Videos (1)

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About

#86 of 171 hotels in Melbourne
Location
Cleanliness
Service
Value
Oaks on Lonsdale is located in one of Melbourne’s most sought after locations and offers ultra modern hotel rooms and apartments. Oaks on Lonsdale provides comfortable, contemporary studios and spacious one, two and three bedroom fully self contained apartments all complete with fully equipped kitchens fitted with stainless steel appliances and reverse cycle air-conditioning.
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Property amenities
Paid private parking on-site
Free internet
Complimentary Instant Coffee
Taxi service
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Car park
Wifi
Complimentary tea
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Iron
Kitchenette
Dishwasher
Microwave
Refrigerator
Flatscreen TV
Kitchenware
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Great View
Languages Spoken
English
Hotel links
Special Price:Oaks Hotels Stay: Early Bird Deal Up To 25% Off!
1627Reviews20Q+A100Room tips

Reviews
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mjt1566 wrote a review 3 Feb
Horsham, Australia9 contributions3 helpful votes
Good location, spacious room with comfy beds and daily service. Parking on site was also a plus. IGA supermarket/liquor store right next door. The furniture is a bit tired and dated, could do with a freshen up and a coat of paint. Overall a pleasant stay, would book again.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to an opportunity to welcome you back in the near future. Best regards, Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TessGMV wrote a review Mar 2023
Hobart, Australia8 contributions4 helpful votes
Hotel's Favourite
From the moment we arrived on the 17th March the staff were very professional, helpful and friendly. The one-bedroom apartment (on the 29th floor) was spacious, comfortable, and clean. Well equipped kitchen, big bedroom, king size bed, large bath0oom with huge walk-in shower. The view from the balcony over the city was fantastic. There were one or two small things (few black spots on carpet and a loose towel rail (easily fixed by maintenance), but overall everything was terrific. Will be happy to stay here next time we are in Melbourne. Close to transport (trams), restaurants and Chinatown. Very comfortable and quiet apartment.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Trams in Burke St and Latrobe St, either side of Lonsdale St. Central to many restaurants and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nimesh Mahato, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 24 Mar 2023
Dear Guest, We are truly pleased to read that your experience at Oaks on Lonsdale was most enjoyable. We have shared your kind feedback with the team. We look forward to having the pleasure of welcoming you back again soon. Regards Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle wrote a review Jan 2024
Sydney, Australia179 contributions49 helpful votes
I stayed here for 6 days with my family in a two bedroom apartment. The apartment was clean and spacious. We had a cute balcony, with a descent view from the 13th floor. The hotel staff were friendly, greeting us each day. I loved the location of the hotel! Central to great restaurants and a short walk from both bourke street and melb central shops. The street is much quieter than surrounding streets.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 15 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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flettyau2017 wrote a review Jan 2024
Australia10 contributions19 helpful votes
Lets start off on a positive, the suites are large and centrally located, close to Parliament Station. Now lets look at the negatives Our booking was for 4 nights and at time of booking there was an offering of with and without housekeeping, the latter being $110 cheaper. As one of the joys of holidays is fresh sheets & towels, we opted to have housekeeping. After returning to the suite after our first day out, there had been no housekeeping, went to reception who advised we did not have housekeeping, upon checking our reservation small print, it states housekeeping but only on a weekly basis, which is useless for a four night stay. If this had of been more apparent in their bookings listing, I would have opted for the no housekeeping and saved myself the $110 or booked elsewhere. This is the only hotel I have ever stayed at that does not have some kind of Welcome Folder with details on the room, the equipment (washer/dryer and cooktops etc) As it turns out I had to download a copy of the washer/dryer manual to know how to use it. The hotplates that is another entirely different story, these are so old & well used that all the printing around the dials have totally been erased, so you have no idea what temperature you re setting or which hotplate, only 3 of the 4 worked and regardless of which setting you guessed at, they did just not warm up sufficiently to cook anything. Staff have limited English skills, you have to repeat everything numerous times to get any understanding from them, including the supervisors. The hotel is showing its age and carpets etc (& cooktops) are showing wear and tear. Whilst the suite has in room based air conditioning unit, the unit is only good for the lounge room and kitchen. No air con reaches the bedroom, so it can be an uncomfortable hot night during summer, as it was when we were there. Overall the negatives vastly outweigh the positives at this hotel, I will in future be giving it a miss and our stay there for the reasons stated did not lead to a pleasant holiday or stay. By the way I did lodge a complaint about the above matters and spoke to Front Office Supervisor, but again the lack of English skills made it a frustrating and useless exercise. Look elsewhere!!!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Read all the small print in the booking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 4 weeks ago
Dear Flett, Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback is invaluable and has been shared with our team so that improvements can be made. As this is not indicative of our usual high standard of service, we would truly appreciate the opportunity to welcome you back. Should you wish to discuss your stay in greater detail please email us directly on folonsdale@theoaksgroup.com.au. Regards Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian M wrote a review Nov 2023
1 contribution
Extremely disappointed with our stay at the Oaks Melbourne on Lonsdale Suites. Only one of the elevators were in working order which meant usually a long wait, including a 25 minute wait on the day of check out. My family had to climb to the 19th floor when the only working elevator also stopped operating. The rooms were not clean and in an very average condition. The bed was also very uncomfortable.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nimesh Mahato, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 23 Nov 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We apologise for the inconvenience caused by the elevator upgrade; we are working hard to get this fixed as soon as possible. I understand that this is not the experience you had hoped for, and I want to assure you that we are taking this matter very seriously. We are committed to providing our guests with the best possible experience. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back in the near future. Best Regards, Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Humble diva wrote a review Nov 2023
Greater Sydney, Australia53 contributions52 helpful votes
This was my second long stay at the Oaks on Lonsdale for business reasons. My company had numerous colleagues accommodated here. Most left after a couple of days. Apartments are outdated and dark. My kitchen was not suitably equipped for a longer stay. Staff did at least rectify this promptly, and brought up requested items such as coat hangers, a coffee plunger, utensils, knives etc. When the wind blew the balcony door rattled and whistled all night. When I asked how this could be fixed I was told it was just the way things are. The internet did not work. When I asked if it could be fixed so I could work from the room, I was told the problem was at my end. Furnishings are old and cheap and the space badly needed painting. Staff only came to clean upon request once a week, and then only really wanted to replace the towels. I had to request kitchen and bathroom cleaning and bed linen changes. Only one of two lifts was working. When the one available lift was out of order everyone had to walk up the stairs to their rooms. We passed people sitting in the stairwell crying as they simply couldn’t walk any further. There were cigarette butts on the foyer floor when we arrived. The place is filthy. The reception staff are not interested in helping. One man is particularly disinterested and rude. The company will not be putting its clients here again. We gave the Oaks in Lonsdale a second chance after another debacle in 2022. It was even worse this time. As someone who stays in serviced apartments a lot, it is hard to describe how unappealing this establishment is. Go somewhere else, there are plenty of similar options in the same area that are much better than this.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nimesh Mahato, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 12 Nov 2023
Dear guest, We are so sorry, we are normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Regards, Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Odyssey46254325428 wrote a review Nov 2023
1 contribution
There’s only one lift working which apparently been the case for over 10 months which is unacceptable for a big chain service apartment. When you have to wait sometimes 30min to go up or down because you have share that one lift with everyone + cleaners, needles to say we were late for our show that was literally around the corner…
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nimesh Mahato, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 4 Nov 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We apologise for the inconvenience caused by the elevator upgrade; we are working hard to get this fixed as soon as possible. I understand that this is not the experience you had hoped for, and I want to assure you that we are taking this matter very seriously. We are committed to providing our guests with the best possible experience. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back in the near future. Best Regards, Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mel wrote a review Oct 2023
5 contributions
This hotel is well located. We arrived very early and although we had not requested an early check in we did ask for one and were willing to pay however we were informed that would not be possible. The male staff member who I think may have been the manager was very arrogant and rude. We said it was fine but given we had travelled far we would very much appreciate it if our rooms could be done as soon as possible. We were polite and did not need his sarcasm. So we left our luggage and came back later. On return it was still a little early but they managed to get one room ready for us. We had a 3 bedroom apartment which was a 1 and 2 bedroom interconnected. Once we managed to access the full apartment we were happy with the size of it. Although it was very dated. The kitchen was functional however there was a lack of useful utensils in the kitchen. There were two lifts but only one was operational and although they had a sign up saying it would be fixed within a week we found out from the cleaners that this had in fact been ongoing for about 7 months. My guess is that the lift will not be getting fixed any time soon. On our floor (27) we had an out of order Fire Extinguisher cupboard as well. Seem to be a lot of out of order signs going on. The shower was pretty grubby and clearly there had been some previous water damage in the bathrooms, and on the third night we had been out and when we came back to our room it smelt like someone had taken a rather large smelly crap in our room. The toilet had no water in it and the smell was horrendous! Turns out it was an bubble or something but at least they managed to fix it. The dryer did not work and my sister ended up having to dry clothes over night. Lucky they dried as we were leaving the next morning. We rang down for some assistance with the dryer but no-one came to help or fix it. We asked for 6 single beds and we did get that - however only 3 out the 6 beds had a duvet on it the rest of the beds only had a thin blanket and there was only one spare blanket in the wardrobe. The view was great, the location was great and the rest of the staff were great. I would never stay here again and will not be recommending it to my clients.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Long waits for the lift. Too scared to see if the pool was working.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nimesh Mahato, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 25 Oct 2023
Dear Guest, Thank you for taking the time to share your recent experience. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sue wrote a review Sept 2023
New Zealand1 contribution
This place was so disgustingly dirty I took photos for the travel agency. We checked out and went to a clean hotel and Oaks Lonsdale refused to give us a refund. We booked in April for our Holiday in August and we're so disappointed that we had to pay for another Hotel just to salvage our holiday. Their reason for refusing a refund was that we had "checked in", well how would we know it was filthy if we didn't?
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Don't go to this Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nimesh Mahato, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 9 Oct 2023
Dear Guest, Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. Please contact us directly should you wish to discuss your stay in greater detail. folonsdale@theoaksgroup.com.au We do trust that we may have the opportunity to welcome you back again. Kind Regards, Oaks On Lonsdale Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PaulainPerth wrote a review Aug 2023
Perth, WA162 contributions68 helpful votes
Location near a lot of my Melbourne favourites and easy transport. All as expected for a serviced apartment with all the basics well covered that worked well for 3 single travelers, but a bit tired compared to other Oaks serviced apartments that I've stayed at in Adelaide and Broome.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nimesh Mahato, General Manager at Oaks Melbourne on Lonsdale Suites
Responded 5 Sept 2023
Dear Guest, Thank you for taking the time to share your recent experience at Oaks Melbourne on Lonsdale. Your feedback is invaluable, and we will ensure we continue to look for ways to improve our services. We would be delighted to have the opportunity to welcome you back again soon. Kind Regards Oaks Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$160 - AU$272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks on lonsdale melbourne, oaks on lonsdale hotel melbourne
LOCATION
AustraliaVictoriaMelbourneCentral Business District / Chinatown
NUMBER OF ROOMS
148
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Oaks Melbourne on Lonsdale Suites
Which popular attractions are close to Oaks Melbourne on Lonsdale Suites?
Nearby attractions include Depot Adventures (0.3 km), St. Patrick's Cathedral (0.4 km), and Her Majesty's Theatre (0.2 km).
What are some of the property amenities at Oaks Melbourne on Lonsdale Suites?
Some of the more popular amenities offered include dry cleaning, laundry service, and free internet access.
Which room amenities are available at Oaks Melbourne on Lonsdale Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oaks Melbourne on Lonsdale Suites?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Oaks Melbourne on Lonsdale Suites?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Oaks Melbourne on Lonsdale Suites?
Conveniently located restaurants include Rice Paper Scissors, Straight Outta Saigon, and Lupino Bistro and Bar.
Are any cleaning services offered at Oaks Melbourne on Lonsdale Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Oaks Melbourne on Lonsdale Suites?
Many travellers enjoy visiting Old Melbourne Gaol (0.6 km), St. Patrick's Cathedral (0.4 km), and Parliament House of Victoria (0.2 km).