This 5 star hotel is very well located in the heart of the city and close to everything I needed for my business trip. The room was elegant and quiet and I loved the fun glass bathroom wall and the option to use a Netflix and other digital channels on the TV. The staff were all very well trained, courteous and helpful too. I could not help stuffing myself to the brim at the delicious buffet breakfast which I topped off with a yummy almond croissant - perfect start to the day! All in all a wonderful stay and well worth the price. I will be back.
Great location, loved the quiet lane, with easy access to shops, restaurants, a walk down to the Yarra, or a tram! Enjoyed some downtime in the heated pool and steam room. Our room was super comfy and clean, with a nice view of the city. Friendly and professional front desk staff. Would love to come back.
The place is located on an alley like street. There was no hotel personnel on the entrance so you look like a lost traveler outside without a proper parking drop off area, the place is old without its own parking area so you get confuse easily with the first parking, the sheets has stains below bed frame area, the desk speaker is full of dust, the shower roll up blinds is dirty. The window chair has worn up brown stains, the windows aren’t clean. The pool is neglected, This hotel has a hard working staff. Needs improvement to be called luxury hotel.
Stayed here during 1 of the recent long weekends as a staycation with the family. The hotel location was pretty decent, towards the Spring Street side of the city so away from the crazy hustle and bustle but near enough to trams to get to the city centre. Room was decent but not overly spacious which is not unexpected because we had 2 double beds in there. The toilet/bathroom is very small with little to no privacy because the toilet is right in front of the toilet sink and not separated away from the shower/bath. The kids really enjoyed the swimming pool which while small, was really good for young kids because it wasn't too deep (max 1.2m and 1m at the jet spa end). Service-wise was where the hotel was severely lacking. We arrived at 10am and was happy to leave our luggage with reception if the room was not ready. We were told that the room is not ready but the bags will be taken up to the room when it's ready. We came back at 2.45pm and we were told that our room is ready but there was no mention of our bags. When I asked the receptionist, he seemed confused but checked the system and confirmed that our bags were not yet taken to the room although he will get someone to do it. 20 mins in the room and our bags were no where to be seen so I called up and were told that they would send it up. Another 20 minutes passed followed by another follow-up call before finally seeing our bags. On our first night, the missus wanted a cup of tea and I took out the kettle only to see it contained some murky light brownish residue water in there. It looked disgusting and I called up to ask for it to be changed and no one came over. I called again the next morning to ask for the kettle to be changed and also for a dental kit. Someone came with the dental kit 5 minutes later but no kettle to be seen. They had to make a second trip to bring us another kettle. While I understand that it could be a busy time due to the long weekend and staff shortages due to COVID but this level of service for a 5-star hotel seems unacceptable. There was also no daily housekeeping which isn't great. I must praise the receptionist who checked us out because I asked her to validate my car park ticket (self-park just diagonally opposite the hotel) which was meant to be $35 per day but she explained to me that if I had not moved the car, paying directly at the car park would be much cheaper as the $35 per day was more suited for people who needed to take their car in and out. I believe the parking for 2 night was only $15 compared to $105 if I had it validated so thank you very much for taking the time to check what was suitable for us.…
Great location, great service, clean and tidy room and they even managed to get us an early check in when our other accommodation fell through. From the moment we arrived everything was sorted and easy.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing