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Sheraton Melbourne Hotel

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#29 of 156 Hotels in Melbourne
Certificate of Excellence
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Sheraton Melbourne Hotel
Sheraton Melbourne Hotel
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751 Reviews from our TripAdvisor Community

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Showing 719: English reviews
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Singapore, Singapore
Reviewed 4 days ago NEWvia mobile

Room is of right size for 4, great value as there a 2 comfortable double beds. And I'm really picky about beds! Location is not right smack in town but not too far away from actions. Amenities given are plenty. Heated indoor pool which did not have a chance to try. Gym facilities are good but gym size will be...

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Helpful?
Thank Michelle L
Dubai, United Arab Emirates
Reviewed 1 week ago

Fantastic location, fantastic staff and very clean and comfortable rooms. That is the recipe for success for Melbourne Sheraton. The concierge helped us plan our day very well. We had requested late checkout which couldn't be provided but that's perfectly fine. We had no complaints.

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Helpful?
Thank AwanOmer
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this review

Dear AwanOmer, Greetings from Melbourne! Thank you for sharing your kind feedback from your stay. We are pleased you enjoyed your time at our Hotel and thank you for the comments relating to our location and rooms. We look forward to your return when next visiting Melbourne and hope to see you again soon. Warm regards, Peter Minatsis General Manager

Adelaide, Australia
Reviewed 1 week ago via mobile

I was impressed with this hotel, everything, about exhibited quality service and high standards. The rooms were a good size along with a spacious bathroom. The breakfast had a good selection from western and Chinese dishes. The fruit offerings where a stand out, such excellent produce , they are clearing sourcing their produce from an excellent supplier. The omlets were...

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Helpful?
Thank Ian S
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this review

Dear Ian S, Greetings from Melbourne! We appreciate your kind review and are glad to hear such positive feedback from your experience. Please be sure to visit us again when next travelling to Melbourne for another enriching stay. Warm regards, Peter Minatsis General Manager

Colleyville, Texas
Reviewed 1 week ago

We stayed at the Sheraton for 2 reasons: 1- Ideal location for walking to the Australian Open 2- As a gold Starwood member, I was hoping our room would be ready earlier. I had requested an 11:00 am check-in time and the Sheraton had our room ready. After a long flight from the US, this was huge for us. We...

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Helpful?
1Thank Steveh3Texas
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this review

Dear Steveh3Texas, Greetings from Melbourne! We appreciate your kind review and are glad to hear such positive feedback from your stay. We agree that our location at the eastern end of the CBD is perfect for guests travelling to the Australian Open. Please be sure to visit us again when next travelling to Melbourne for another enriching stay. Warm regards,...

Brisbane
Reviewed 1 week ago via mobile

We stayed here for just one night and found it a very pleasant stay. The staff we're welcoming and helpful, both at check in and out and during the stay. Of note was the lovely breakfast area, much nicer than the usual nondescript hotel dining area. Would stay again.

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Helpful?
Thank CDJ-Bne
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this review

Dear CDJ-Bne, Greetings from Melbourne! Thank you for sharing your insight from your recent experience at the Sheraton Melbourne Hotel; it is a pleasure to have you stay with us. We will be sure to share your feedback with our team so that we can continue maintain the same high levels of service that you know and love. We cannot...

West Vancouver, Canada
Reviewed 2 weeks ago

We spent a thoroughly enjoyable week in Melbourne in late January. This was our first trip to Australia and we especially appreciated the excellent CBD location of the Sheraton Melbourne. The Flinders Street Station and Federation Square were a 15-20 minute walk and Flinders Lane, home to many fine and funky restaurants and bars is even a shorter walk. The...

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Helpful?
Thank gaylecooke
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this review

Dear gaylecooke, Greetings from Melbourne! Thank you for sharing your kind feedback from your stay. We are pleased you enjoyed your time at our Hotel, in particular our award winning Terrace Bar. We look forward to your return when next visiting Melbourne and hope to see you again soon. Warm regards, Peter Minatsis General Manager

Hobart, Australia
Reviewed 2 weeks ago

Have stayed at all the best five star Melbourne hotels and this suits me as the best . It's not so big and busy as some of others and much more personal . Being new you certainly notice the difference and the breakfast is excellent and service first class . Love staying in little Collins street , so handy to...

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Helpful?
Thank Peter F
SheratonMelbourneGM, Rooms Division Manager at Sheraton Melbourne Hotel, responded to this review

Dear Peter F, Greetings from Melbourne! We appreciate your kind review and are glad to hear such positive feedback from your stay. We'd be delighted to welcome you back once again when next travelling to Melbourne for another enriching stay. Warm regards, Carolyn Smith Rooms Division Manager

Houston, Texas
Reviewed 2 weeks ago

My room was not ready for my arrival, so the attendant told me I had to wait an hour and they would get me into another room. The new room was not the type that I reserved, they said they could not get me into another one. It was called a city view room, but the entire view was looking...

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Helpful?
Thank csafyr
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this review

Dear csafyr, Thank you for your review of our hotel. We are very sorry to hear of the incidents you have described in your review which are in no way indicative of our very normal high standards. Our standard check-in time is 3:00pm and we can unfortunately not guarantee anything earlier than this, although we always do our best to...

Reviewed 3 weeks ago via mobile

Within 2 mins of check in my partner washed his hands to find the sink was blocked. We called customer service and someone was sent to our room who tried to fix it with a coat hanger. He could not fix it. Another person was called and could also not fix it. We needed to get ready to go out....

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Helpful?
Thank Tash R
SheratonMelbourneGM, Rooms Division Manager at Sheraton Melbourne Hotel, responded to this review

Dear Tash R, Thank you for taking the time to share your review of our hotel. Firstly, please let us say that we pride ourselves on exceeding our guest's expectations, clearly we have failed to do so on this occasion and for that we would like to sincerely apologise. The incidents you have described in your review are in no...

Main Beach, Australia
Reviewed 3 weeks ago via mobile

Cannot be faulted. Rooms awesome, rain shower, service excellent. The concierge was one of the best I ever experienced traveling. Great terrace bar with lounges & fireplaces. Gym, spa...it has it all.

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Helpful?
Thank Lisa C
SheratonMelbourneGM, Rooms Division Manager at Sheraton Melbourne Hotel, responded to this review

Dear Lisa C, Greetings from Melbourne! Thank you for sharing your insight from your recent experience at the Sheraton Melbourne Hotel; it is a pleasure to have you stay with us. We will be sure to share your feedback with our team so that we can continue maintain the same high levels of service that you know and love. We...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Little Collins Street Kitchen
Little Collins Street Kitchen
Cuisines: Seafood, International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We look forward to welcoming you to the Sheraton Melbourne Hotel, where you'll find everything you need for a memorable business trip or leisure stay. Our neighbourhood has it all. We're located at the Paris end of the Central Business District, offering easy access to dynamic shopping, nightlife, and sporting venues, including the Melbourne Cricket Ground (MCG). SPG Members receive complimentary in room internet when booking direct. Book direct today. ... more   less 

Additional Information about Sheraton Melbourne Hotel

Address: 27 Little Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $244 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Melbourne Hotel 5*
Number of rooms: 174
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Agoda, Priceline and Travelocity so you can book your Sheraton Melbourne Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Melbourne Hotel Victoria
Hotel Style:
#28 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Melbourne Hotel staff and other travellers.
4 questions
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Sydney, Australia
Brisbane, Queensland, Australia
over a year ago
Grantham UK

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Questions? Get answers from Sheraton Melbourne Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We normally stay at the Westin when in Melbourne but with no availability at the Westin we were referred to the Sheraton. I understand many of the rooms are very equivalent to the Westin but this was not the case with our 6th floor adjoining rooms which I found quite cramped. Having said this there was really nothing to fault.”
 of 5 bubbles grahamr75, 8 Jan 2017 | Read review
“Book for upper flowers with views over Melbourne CBD and the MCG”
 of 5 bubbles 903gerards, 6 Jan 2017 | Read review
“I don't understand what is meant”
 of 5 bubbles ananse2014, 5 Jan 2017 | Read review
“High floors gives you a good view”
 of 5 bubbles OrangePolkaDot, 1 Jan 2017 | Read review
“An 02 room”
 of 5 bubbles 380800, 27 Dec 2016 | Read review
5 of 5