Which popular attractions are close to Sheraton Melbourne Hotel?

Nearby attractions include Depot Adventures (0.1 km), St. Patrick's Cathedral (0.4 km), and Her Majesty's Theatre (0.3 km). See all nearby attractions.

What are some of the property amenities at Sheraton Melbourne Hotel?

Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi. See all property amenities.

Which room amenities are available at Sheraton Melbourne Hotel?

Top room amenities include a minibar, air conditioning, and a flat screen TV. See all room amenities.

What food & drink options are available at Sheraton Melbourne Hotel?

Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay. Learn more.

Is parking available at Sheraton Melbourne Hotel?

Yes, parking is available to guests. Learn more.

What are some restaurants close to Sheraton Melbourne Hotel?

Conveniently located restaurants include Straight Outta Saigon, Hochi Mama, and Eau De Vie. See all nearby restaurants.

Are there opportunities to exercise at Sheraton Melbourne Hotel?

Yes, guests have access to an indoor pool and a fitness centre during their stay. Learn more.

Are any cleaning services offered at Sheraton Melbourne Hotel?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Does Sheraton Melbourne Hotel offer any business services?

Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. See all property amenities.

Which languages are spoken by the staff at Sheraton Melbourne Hotel?

The staff speaks multiple languages, including English and Chinese. See all property amenities.

SHERATON MELBOURNE HOTEL: 2022 Prices & Reviews - Photos of Hotel

Shersdownunder wrote a review 20 May

Brisbane, Australia25 contributions15 helpful votes

Luxury and Location

This 5 star hotel is very well located in the heart of the city and close to everything I needed for my business trip. The room was elegant and quiet and I loved the fun glass bathroom wall and the option to use a Netflix and other digital channels on the TV. The staff were all very well trained, courteous and helpful too. I could not help stuffing myself to the brim at the delicious buffet breakfast which I topped off with a yummy almond croissant - perfect start to the day! All in all a wonderful stay and well worth the price. I will be back.

Review collected in partnership with this hotel

Date of stay: May 2022

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Trip type: Travelled

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Tammy W wrote a review 11 May

Ko Samui, Thailand102 contributions11 helpful votes

Top location, modern and comfortable - with a heated pool

Great location, loved the quiet lane, with easy access to shops, restaurants, a walk down to the Yarra, or a tram! Enjoyed some downtime in the heated pool and steam room. Our room was super comfy and clean, with a nice view of the city. Friendly and professional front desk staff. Would love to come back.

Date of stay: May 2022Trip type: Travelled

Room Tip: There’s a parking station opposite the hotel - which would be convenient if you’re driving.

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Helpful

Response from James Illing, Guest Services / Front Office at Sheraton Melbourne Hotel

Responded 3 days ago

Dear Global Souls, We are thrilled to receive you wonderful feedback! Thank you for taking the time to acknowledge the attributes of our product and the efforts of our team that thrive on your gracious comments. We would be thrilled to have you back. Many thanks, James

jayvictoria2022 wrote a review Apr 2022

Melbourne, Australia1 contribution1 helpful vote

Needs improvement

The place is located on an alley like street. There was no hotel personnel on the entrance so you look like a lost traveler outside without a proper parking drop off area, the place is old without its own parking area so you get confuse easily with the first parking, the sheets has stains below bed frame area, the desk speaker is full of dust, the shower roll up blinds is dirty. The window chair has worn up brown stains, the windows aren’t clean. The pool is neglected, This hotel has a hard working staff. Needs improvement to be called luxury hotel.

Review collected in partnership with this hotel

Date of stay: April 2022

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1 Helpful vote

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Response from Achim Herterich, General Manager at Sheraton Melbourne Hotel

Responded 3 weeks ago

Dear jayvictoria2022, Thank you very much for staying with us but I am sorry to hear that your experience was less than perfect. As a five star hotel we do pride ourselves giving exceptional service, however we clearly missed the mark on your stay and for that I sincerely apologize. I have shared your experience with our Housekeeping department for further trainings to be implemented so that we are able to show you that when you hopefully decide to return to our hotel we will deliver exceptional service. Jay, I am unable to turn back time however please do not hesitate to connect directly with me if I am able to assist with any booking needs on your return. Sincerely

Kev. wrote a review Apr 2022

Sydney, Australia46 contributions57 helpful votes

Nice enough staycation but service could be improved

Stayed here during 1 of the recent long weekends as a staycation with the family. The hotel location was pretty decent, towards the Spring Street side of the city so away from the crazy hustle and bustle but near enough to trams to get to the city centre. Room was decent but not overly spacious which is not unexpected because we had 2 double beds in there. The toilet/bathroom is very small with little to no privacy because the toilet is right in front of the toilet sink and not separated away from the shower/bath. The kids really enjoyed the swimming pool which while small, was really good for young kids because it wasn't too deep (max 1.2m and 1m at the jet spa end). Service-wise was where the hotel was severely lacking. We arrived at 10am and was happy to leave our luggage with reception if the room was not ready. We were told that the room is not ready but the bags will be taken up to the room when it's ready. We came back at 2.45pm and we were told that our room is ready but there was no mention of our bags. When I asked the receptionist, he seemed confused but checked the system and confirmed that our bags were not yet taken to the room although he will get someone to do it. 20 mins in the room and our bags were no where to be seen so I called up and were told that they would send it up. Another 20 minutes passed followed by another follow-up call before finally seeing our bags. On our first night, the missus wanted a cup of tea and I took out the kettle only to see it contained some murky light brownish residue water in there. It looked disgusting and I called up to ask for it to be changed and no one came over. I called again the next morning to ask for the kettle to be changed and also for a dental kit. Someone came with the dental kit 5 minutes later but no kettle to be seen. They had to make a second trip to bring us another kettle. While I understand that it could be a busy time due to the long weekend and staff shortages due to COVID but this level of service for a 5-star hotel seems unacceptable. There was also no daily housekeeping which isn't great. I must praise the receptionist who checked us out because I asked her to validate my car park ticket (self-park just diagonally opposite the hotel) which was meant to be $35 per day but she explained to me that if I had not moved the car, paying directly at the car park would be much cheaper as the $35 per day was more suited for people who needed to take their car in and out. I believe the parking for 2 night was only $15 compared to $105 if I had it validated so thank you very much for taking the time to check what was suitable for us.…

Date of stay: April 2022

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Response from James Illing, Guest Services / Front Office at Sheraton Melbourne Hotel

Responded 3 days ago

Dear Kev Shin, Thank you for choosing Sheraton Melbourne as your place to stay for your special staycation. We were saddened to understand your experience with the series of events that amounted to service standards that you would not normally expect. With the aftermath of the pandemic we are making every effort to recover with re staffing and training to address the challenges that you have experienced and want to reassure that your feedback is taken seriously, investigated and used by our leaders to better our guest experience. Further to this we do have housekeeping service daily and understand you should not expect to have to follow up with service requests. I am also sorry that the layout of the bathroom was also not to your liking, even though we enjoy the luxury of having a bath in every room however not separated. It was wonderful to hear that your children enjoyed the swimming pool which is a great part of our hotel coupled with being in one of the best locations in town. It was also nice to hear that our reception team were accommodating keeping your best interests at heart under the circumstances which is the intention of our service and sorry that this was not experienced as whole. Mr Shin, thank you for the time taken to give us your feedback. Should you allow us the opportunity please do contact our management team who would welcome the opportunity to take care of you, your family and ensure that your next stay is an enjoyable. Kindest regards, James Executive Assistant Manager – Rooms Email: MELSIGuestServiceManagers@marriott.com

bpalmer2022 wrote a review Apr 2022

Daylesford, Australia1 contribution

Couldn’t fault it.

Great location, great service, clean and tidy room and they even managed to get us an early check in when our other accommodation fell through. From the moment we arrived everything was sorted and easy.

Review collected in partnership with this hotel

Date of stay: April 2022

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Sheraton Melbourne Hotel, Victoria

Sheraton Melbourne Hotel

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