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The Sebel Residences Melbourne Docklands

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The Sebel Residences Melbourne Docklands
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605 Reviews from our TripAdvisor Community

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Sydney, Australia
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Thompson2081
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Nullawarre
Reviewed 1 week ago

Excellent accomodation in the perfect spot in Melbourne very good transport options within very easy travel distances, sporting facilities close by and restuarant switching walking distance of t he accomodation, we believe this is the perfect spot to check out Melbourne

Review collected in partnership with Accorhotels.com
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Helpful?
Thank henryb0
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear henryb0, Thank you for sending through your fantastic feedback, I must agree our location is a great destination with many dining options, easy public transport access, and close to sporting stadiums and also shopping centres. All the team here at Sebel Melbourne Docklands look forward to welcoming you back with a smile once again in the future. Kind regards,...

Perth, Australia
Reviewed 3 weeks ago

High quality, fully furnished apartments, some with beautiful views and lots of comfort. Unfortunately, the hotel policy is cleaning your rooms if stay is 7 or + days. We had some problems with the check in, as our room was ready only 30mins after our arrival. And the invoice, that they promised sending via email but I haven't received yet....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Ela2012_12
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear Ela2012_12, Thank you for taking the time to send through your feedback, it’s great to hear you enjoyed our apartments, and were satisfied with the quality of room and beautiful views on offer. Thank you for your feedback regarding housekeeping servicing and also check in which I will discuss and share with our team. While check is in from...

Reviewed 5 weeks ago

We booked a 3 bedroom harbourside room for a group. We prepaid for a rollaway bed and were told on check-in that it would be provided. I called the hotel, after check in, and while we were out to remind them to setup the extra bed however when we returned to the hotel at 1am, it was still not ready....

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Helpful?
Thank jam484
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear jam484, Thank you for taking the time to provide your feedback from your recent stay. I apologise that on this occasion our service delivery has fallen short of your expectations and our standards. Your feedback will be used as a valuable tool to assist with ensuring the highest levels of service moving forward for our guests. It’s great to...

Melbourne, Aus
Reviewed 24 March 2017

Stayed here recently in a one bedroom apartment overlooking the water. Very modern and well appointed and in a great location. Check in at the Sebel in Aquitania Way where your room (and building) is allocated. Our building was amongst apartments inhabited by owner/occupiers. There is access to a pool. Would stay again.

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Helpful?
Thank Sid_Fernwilter
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear Sid_Fernwilter, Thank you for your fantastic feedback from your recent stay in March. It’s great to hear you enjoyed our modern and well-appointed apartments in the very convenient Docklands location. We appreciate your positive comments, and look forward to hopefully welcoming you back to Sebel Residences Melbourne Docklands in the future. Kind regards, Cameron Baker Hotel Manager

Corrimal, Australia
Reviewed 24 March 2017

ACCOR needs to reconsider their partnership with Sebel Residences and Apartments Docklands. Problem 1: I had carefully chosen our apartment at Mecure Apartments Docklands with the configuration of 1 queen and 2 single beds for my mum, 93 and my sister and I who are in our 60s. On arriva, after a long drive, we were disappointed to find the...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Wilma K
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear Wilma K, Thank you for taking the time to provide your feedback from your recent stay. I apologise that your stay was well below the standards that we set for ourselves, and we could not provide the experience you were hoping for. I would greatly appreciate the opportunity to discuss your feedback in more detail, and hope that you...

Au
Reviewed 8 March 2017

Well, I was really looking forward to my stay here, as it was a joint Birthday getaway with my daughter and husband. As I am an Accor member, I expected the usual welcome, that I have been accustomed to, over the last 3 years that I have been a member, and I was really disappointed! Usually, when I check in,...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Joanne J
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear Joanne J, Thank you for your recent feedback on your stay here at Sebel Residences Melbourne Docklands, it’s great to hear your daughter loved the apartment and views of our Docklands location. As a valued Accor member, I do greatly appreciate you making us aware of your feedback, so we can always meet the high standards we set for...

Sydney, Australia
Reviewed 14 February 2017 via mobile

We have been at the Grand Mercure for two weeks now and the hotel has been nothing but helpful for our family. They have gone out of there was to make me, my wife and girls feel at home. I would recommend the hotel for any family looking for a short or long stay in an apartment in Melbourne.

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Helpful?
Thank BK1970
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear BK1970, Thank you for taking the time to provide your positive feedback. It’s great to hear that our friendly team have been so helpful for you and your family over your two weeks with us. Meeting our customers’ expectations and delivering quality service is our highest priority, by sharing your feedback with our team will no doubt drive the...

melbourne
Reviewed 30 January 2017

Stayed for a long weekend in Jan 2017 check in was at the Sebel and after unloading car we were told to reload as our parking and apartment were around the corner . More info should be given on booking as hard to find actual apartment block and car park.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Martyn B
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear Martyn B, Thank you for recent feedback, it’s great to hear you enjoyed our spacious and comfortable apartments. Some of our larger apartment style accommodation are positioned in multiple towers within reception location, so I apologise that the information provided was not sufficient when completing your booking and check in process. We will most definitely use your feedback moving...

Gold Coast
Reviewed 29 January 2017

This hotel is spotless, quiet, excellent utensils,kettle etc., lovely decor. We had a one bedroom with a view over the harbour. The free tram is at the door for easy access to southern Cross Station and the city. We loved the wall tiles and bright green carpet.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Keith L
Cameron B, Manager at The Sebel Residences Melbourne Docklands, responded to this review

Dear Keith L, Thank you for taking the time to send through your feedback, it’s so rewarding for our team to hear such positive comments. Our housekeeping team will greatly appreciate your feedback on the spotless accommodation that is well equipped with necessary equipment for a short or longer term stay. Our convenient location has great accessibility to public transport,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sebel Residences Melbourne Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 

Additional Information about The Sebel Residences Melbourne Docklands

Address: 18 Aquitania Way | Docklands, Melbourne, Victoria 3008, Australia (Formerly Grand Mercure Melbourne Docklands)
Region: Australia > Victoria > Melbourne > Docklands
Price Range: $197 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Residences Melbourne Docklands 4.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands
The Sebel Residences Melbourne Docklands Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Sebel Residences Melbourne Docklands staff and other travellers.
3 questions
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Mount Airy, Maryland
10 months ago
Singapore, Singapore
Melbourne, Victoria, Australia

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Questions? Get answers from The Sebel Residences Melbourne Docklands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Harbourside views”
jam484, 27 Mar 2017 | Read review
“The Nolan Apartments Room 702 with sweeping views of the Docklands across to the Bay.”
  • The Docklands at dusk
  • Sunset views
murcha108, 4 Jan 2017 | Read review
“ask for apartment facing Docklands basin/ Yarra river”
62Stephen, 23 Dec 2016 | Read review
“Make sure you don't get assigned to Boyd Building Room 1702!”
natsiu, 29 Sep 2016 | Read review
“Lovely views from 3 bedroom harbour view apartment.”
  • View from 11th Floor Balcony over Docklands
  • View from 11th Floor Balcony toward Bolte Bridge
  • View toward Melbourne Star from 3rd Bedroom Balcony
46terrin, 11 Sep 2016 | Read review
5 of 5