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Oaks on Collins

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Oaks on Collins
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1,119 Reviews from our TripAdvisor Community

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Showing 1,106: English reviews
Killara, Australia
Reviewed 3 days ago NEW

I go to check in and asked to swipe my card for mini bar expenses etc, get into the room and there's no mini bar, so not sure what that was about. The room I stayed in was nothing like the picture and the bathroom was so small I had to go out into the bedroom to get changed. I...

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Helpful?
Thank Michelle L
Queensland, Australia
Reviewed 3 days ago NEW

Our allocated room was an internal room. After we settled we found the fridge did not work. we were given another room, 6 floors up and with a window overlooking Collins St. This upgrade was not a problem and effected quite quickly with a staff member to assist. Both rooms were comfortable. The bathrooms are a little quirky, but functional....

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Thank Alex M
Reviewed 5 days ago NEWvia mobile

Paid $221 for one night, first lady we dealt with had no idea about the whole car parking situation, finally sent us underground, small car park and each space had reservation for each level in the hotel. 1 SPACE FOR EACH LEVEL! AND OUR LEVEL WAS ALREADY TAKEN. NO ATTENDANT IN THE CAR PARK TO ASSIST. Ended up parking in...

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Thank Léa R
bucks
Reviewed 6 days ago NEWvia mobile

On checking in I discovered that the hotel had a much higher rate for the booking. I spent 30 minutes sorting it, eventually having to get the agent in Uk on the phone to sort it out. At the end of the conversation, it was sorted to my satisfaction and I was told they would honour the rate. However, the...

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Thank Gourmando-style
Sydney, Australia
Reviewed 1 week ago NEWvia mobile

During my stay between Thursday 29th December 2016 and Sunday 1st January 2017. I was given room 1002 on the 10th floor on my arrival on Thursday and upon entry i noticed a damp smell. After some investigation i found it coming from the bathroom. At this time it was almost 2230 so i went to sleep. On waking after...

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Thank nathan C
Reviewed 1 week ago via mobile

Central to all cbd activities and cafes. Easy access to public transport close by. Staff welcoming and friendly. Clean and tidy. Rooms well serviced. Restaurant well priced with good variety. Pool small but clean

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Helpful?
Thank Fiona B
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this review

Dear Guest, I appreciate you taking the time to post your review on TripAdvisor and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. We look forward to seeing you at the hotel again in the near future. Regards,

Melbourne, Australia
Reviewed 1 week ago

Okay so it's not the greatest hotel you'll stay at, average really, but nothing bad to report on. We've stayed here a handful of times and again this time for a city weekend getaway. We come back regularly because it's fabulously located and often comes up as one of the cheaper options when searching for a city place to stay....

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Helpful?
Thank Jessica R
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this review

Dear Guest, Thank you for choosing to stay at Oaks on Collins and also taking the time to provide constructive feedback of your stay. It’s great to hear that you enjoyed the overall accommodation. I do thank you for your review and the added information you have provided me directly to follow up with the relevant departments to ensure they...

Gold Coast
Reviewed 1 week ago

I stayed here for two nights and had a pleasant stay. At check-in they offered us a room upgrade which we took, and we were very happy with the room. We had a balcony and a kitchenette and a nice bathroom. The bed was clean and comfortable and I slept really well. The room itself was very clean. The bathroom...

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Helpful?
Thank Rhiannon D
OaksOnCollins, General Manager at Oaks on Collins, responded to this review

Dear Guest, Thank you for choosing Oaks on Collins. We are delighted to know that you enjoyed your stay with us.. We look forward to welcoming you again with Oaks on Collins. Thank you. Best Regards,

Melbourne, Australia
Reviewed 2 weeks ago

Hotel location is great, short walk to southern cross train station and tram stop just up the road.Staff were very polite and helpful.Short delay in getting into our room (check in was supposed to be at 2pm) Room was ok, comfortable bed and good kitchen facilities. Biggest disappointment was the bathroom, it was so tiny, one person could barely fit...

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Helpful?
Thank caro082015
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this review

Dear Guest, Thank you for your review and sharing your experience. Though this review is certainly not what we expect, I do thank you for your review and the added information you have provided me directly to follow up with the relevant departments to ensure they are rectified for future guests. Regards

Reviewed 3 weeks ago via mobile

Check in, easy polite. Get up to room, no balcony wrong room. Went down to reception to get a room change, got into the next room, air con leaking water all over the floor. Rang reception, this time someone brought keys upto us, room change down 2 levels. Get into room, everything is good. Except for some reason in every...

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Helpful?
Thank Tanya M
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this review

Dear Guest, We appreciate your feedback and are very sorry to hear you didn't enjoy your experience. I do thank you for your review and the added information you have provided me directly to follow up with the relevant departments to ensure they are rectified for future guests. Regards

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oaks on Collins is located in the heart of Melbourne’s business and financial centre, opposite Rialto Towers. Just outside the door is the city’s vibrant entertainment, restaurant, and shopping precinct, while Bourke Street, Southgate, the Crown Entertainment complex and Telstra Dome are a short stroll away. ... more   less 

Additional Information about Oaks on Collins

Address: 480 Collins Street, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $131 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks on Collins 4.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Oaks On Collins Street Hotel Melbourne
Oaks On Collins Street Melbourne
Oaks Collins
Oaks Hotel Melbourne
Oaks Melbourne
Oaks On Collins Melbourne, Victoria
Hotel Style:
#103 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Oaks on Collins staff and other travellers.
4 questions
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Questions? Get answers from Oaks on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Internal rooms (19) are a bit bigger, but can be claustrophobic if you stay in the room”
 of 5 bubbles alexmN211DU, 18 Jan 2017 | Read review
“Ask for a studio with balcony.”
 of 5 bubbles RhiannonD20, 9 Jan 2017 | Read review
“Go for the highest floors they have superb views of the city!”
 of 5 bubbles ValB720, 29 Dec 2016 | Read review
“A different hotel would be my advice”
 of 5 bubbles flameon70, 12 Dec 2016 | Read review
“Give it a miss - stay at the local back packers”
 of 5 bubbles Petertraining, 27 Nov 2016 | Read review
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