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Oaks on Collins is located in the heart of Melbourne’s business and financial centre, opposite Rialto Towers. Just outside the door is the city’s vibrant entertainment, restaurant, and shopping precinct, while Bourke Street, Southgate, the Crown Entertainment complex and Telstra Dome are a short stroll away.
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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Oaks Melbourne On Collins Suites stands out for its prime location, which guests have called out for its convenience to shops and public transport. While the staff receives accolades for their friendliness and helpfulness, some visitors express dissatisfaction with housekeeping and the overall atmosphere of the hotel, citing a lack of character and dated rooms.
The noise level is a common concern, with reports of poor soundproofing. Although the amenities are generally satisfactory, guests feel the value proposition is mixed, as some find the pricing high for the offered quality and amenities.
Location
Central
Atmosphere
Uninviting
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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We stayed in the Oaks for roughly 8 weeks while we found a suitable flat so have a good understanding of what was good and what wasn't.
For what you pay in comparison to other hotels we were satisfied with our stay. It gave us the ability to cook, the place was cleaned once a week, fresh towels/toiletries when needed, very central location with shops nearby, comfy bed, small gym, helpful reception staff and we always felt safe.
Some of the main issues for us were that there was a concierge that could be more proactive, friendly and helpful. We also sometimes struggled to get our washing done as we did not have $1 coins for the hotel machines and the front desk never had any change. Would be good if there was a facility to change notes or contactless option. Also on booking through a 3rd party site the rooms were advertised with outdoor furniture on the balcony. However, there was none. This would have been nice to have given our long stay.
The majority of the staff at the Oaks on Collins were so accomodating and supported us with any complaint/need. Big thank you to Malla for all your help during our stay- you were amazing!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 6 Mar 2024
Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Melbourne on Collins Hotel in the near future for another memorable experience. Sincerely, Oaks Management.
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In Melbourne for an event, a group of us stayed in the heart of the city at the Oaks Melbourne on Collins Suites. Friendly and welcoming staff greeted us on arrival, and we were checked into our Studio Executive Apartment room(s) with little fuss. The apartments were serviced from the ground floor by several lifts which is always a bonus. The rooms were spacious without being cavernous. The bed and pillows for me were just excellent. I had the experience of “I wish I had these at home” feel. I slept very well. The rooms set out in a logical fashion and function and would be good for those that may of been spending more time in them than we were. The misses for me were, there was no USB or USB-C or other charging point I could find. For a studio exec apartment it was very low tech. You will need to bring a charger that plugs directly into 240 volt. And the other common theme, and in my room, there was nowhere to place things in the smallish bathroom ie shaving, toiletries etc. This would annoy the crap out of me if I was staying more than one night. There is a sign on the health club saying the pool is not in use, which reads like a euphemism for the pool is now closed for good. Road and other noise can easily be heard. Would I stay here again? Yes, but just for an overnighter coz of the bed. Thank you to the team....Rooms 4.0 Service 5.0 Location 5.0
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Great location, right in the heart of the CBD. Low tech rooms, bring a charger the plugs directly...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 2 weeks ago
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
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The room has a nice view, great vibe and modern. Decent furnishings. The bathroom is pokey and the sink not practical but going in knowing that helps and it does the job. The room has a slightly mouldy odor so needs ventilation. But the location is great and good value for money overall. The room service options was convenient but the quality of the food delivered not worth the money in my book $15 for a terribly small pita bread pizza with mostly cheese. Better off heading out.
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Review collected in partnership with Minor Hotels
Date of stay: May 2024
Value
Rooms
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 18 May 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Rest assured that the feedback about the food will be shared as well to the relevant team. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Thank you, Nilam Maharjan Front Desk
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I came here for a work/business trip and it was my first time staying in a hotel for a full month, but the staff made me feel welcomed with a care package and the facilities provided were very comforting. My only bone to pick is that the dryer in the laundry room does not really work, but other than that, my experience was excellent and I would definitely stay here again if I am in Melbourne for long periods of time!
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Review collected in partnership with Minor Hotels
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 16 Sept 2024
Dear Klsy1234, Thank you for taking the time to share your review on your recent stay. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards, Oaks Melbourne on Collins.
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The apartment hotel has great value considering that it's very close to the Southern Cross station and is accessible to trams and other popular destinations. I like how the studio rooms are spacious with many appliances and basic cutleries included. They provided complimentary coffee pods & other drinks too. The service is great and I like how you can do a self-check in as well.
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Review collected in partnership with Minor Hotels
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 16 Sept 2024
Dear Arianne, Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
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Rooms: Carpets filthy with old stains and marks, socks covered in lint underneath beds, damaged pieces of furniture in room. Bathroom was nice and modern apart from broken seat and toilet button which didn’t flush properly. Kitchenettes were nice and modern.
Was travelling with elderly parents who booked an executive room but weren’t informed they had to lug bags up three flights of stairs from level 18 to reach the room. Offered no assistance. Interesting clientele, businessmen and druggies coming out of lifts together etc.
Communal laundries: excess rubbish bags are stored in laundry sinks and weren’t being regularly taken away, washing machine was set to a normal wash, clothes came out scolding on top but clothes underneath hadn’t drained (soaking and scolding) then spent $16 trying on the dryer only to still have to hang out clothes dry the load and still have to hang in room to dry. Don’t bother asking reception for change, asked four times over a week, never had any each time asked, kept telling me to go next door to the IGA to get some but the shopkeeper was getting annoyed. I went back and asked when they would get more change, response was ‘whenever head office feels like it’. For a parent travelling with children, washers and dryers are essential. Pool not working, was told it had been out of action for a while.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 19 Feb 2023
Thank you for choosing to stay with us. We do value your feedback and it will be shared with our team.
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Conveniently located in the heart of Melbourne, Oaks Melbourne On Collins Suites is perfect for exploring the city. The staff were friendly and helpful. However, considering the price point, I was surprised by how dated and basic the rooms felt. The furniture and decor lacked modern flair, and the amenities were minimal.
Additionally, the sound insulation left much to be desired - expect to hear noise from adjacent rooms and the bustling streets below.
While the location can't be beat, I'd recommend looking elsewhere if you prioritise comfort, style, and peace and quiet. For the price, I expected more. If there were a sale, I'd happily stay here again but wouldn't pay full price again.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 2 weeks ago
Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
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Don’t let the website pictures deceive you. This place is terrible. If you pay extra for a rooftop room on floor 19 or 20 beware that the lift terminates on floor 18 and you will have to carry your luggage up 3 sets of stairs. The 20th floor stairs are a steep angle straight up! There was no concierge assistance. We stayed for 4 nights and were not provided a room clean or new towels, and were given 1 soap and 1 body wash for that time. There was a blood stained q-tip on the floor when we arrived Thursday afternoon that was still there Monday! Empty show boxes and bags of room rubbish were left by the lifts on the 18th floor for 2 days. The carpets were filthy. The bathroom was tiny - more like a powder room and very smelly. We had family staying in two other rooms who had the same issues. My daughter changed rooms because the fridge squealed and neither her or my son had a bathroom exhaust fan. The lifts bang loudly during the night - thankfully we had earplugs. There is no foyer, comfortable chairs or meet up place in this hotel. The restaurant is closed on Sunday! There are far better places to stay on a budget in Melbourne. We stopped in for coffee at the Mantra and were warmly welcomed to sit by the fire in the foyer. I checked the nightly Tarif and it was $10 a night more than we paid at Oaks on Collins. Two stars given because of the location only.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 7 Aug 2023
Dear Guest , Thank you for taking the time to share your experience. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best Regards, Oaks Melbourne on Collins.
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First the positives: Excellent location easy to get to all parts of CBD Large room Good value Negatives: Tired and feeling its age Level 19 to be avoided as lift motor noise is pervasive and caused unpleasant resonance L19 is stair access only (not a real problem for us) Outdoors decking is in desperate need of some love, unappealing space that looks unsafe but obviously isn’t On arrival we were suggested to relocate to cheaper room with lift access but without refund In retrospect, this may have been because there have been multiple complaints about the lift motor noise adjoining our room, however, you would have to be psychic to get the hint, if that’s what it was Bathroom ridiculously small, especially given overall size of room Double bed is two singles held together by fitted sheet, but was comfortable.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Avoid the walk up level 19 as lift motor room adjoins some of the rooms and resonates badly.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 2 weeks ago
Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
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The bed was really uncomfortable as they put two single beds together to make it into a "queens bed". Weird sounds creaking inside the wall, bathroom needs updating! Not enough dish soap and dishwasher powder for someone staying more than 7+ days, missing utensils and no dustpan brush. I also didn't receive 1 day weekly house cleaning which i thought was weird.
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Review collected in partnership with Minor Hotels
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Melbourne On Collins Suites
Responded 7 Oct 2024
Dear Guest, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Thank you, Nilam Maharjan Front Desk
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Melbourne area.
PRICE RANGE
AU$121 - AU$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks on collins street hotel melbourne, oaks on collins street melbourne, oaks collins, oaks hotel melbourne, oaks melbourne
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
271
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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