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Crown Promenade Melbourne

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Traveller (1111)
360
Panoramas (10)
Videos (5)
What is Travellers’ Choice?
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About

#21 of 171 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Crown Promenade Melbourne is a top choice for the savvy travelers who seeks functionality, location and genuine service with the amenities you expect, and the extras you deserve.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Paid private parking on-site
Wifi
Paid internet
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Walking tours
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, Spanish, Chinese, Filipino and 3 more
Hotel links
Special Offer:Book Crown Direct & Save
3788Reviews48Q+A100Room tips

Reviews
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kerrynharvey17 wrote a review 25 Feb
1 contribution
Always a great experience at Crown Promenade, I feel very safe staying there, it’s close to everything, the staff are very helpful and friendly, will not stay anywhere else. Keep up the great service!
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Robert wrote a review Feb 2023
Melbourne, Australia2 contributions1 helpful vote
Hotel's Favourite
After looking around extensively for a short stay (1 night) I settled on the Crown Promenade after comparing other Hotel prices, quality of rooms and locations. I found the Crown Promenade to be the best option. I wasn't disappointed, on the contrary, I was very surprised by the service, room, size and cleanliness. The price was not the cheapest by Crown's standards, but in comparison to adjoining Hotel options it was by far the most economical and surprisingly satisfying. First impressions are always an indication to what you're going to get, and, in this instance, I was very surprised. Fifteen minutes before checking-in and with all 5-6 receptionist's busy and a queue forming, Remembering I had the cheapest room with no add-ons, the receptionist was very friendly and gladly addresses a couple of requests regarding room location and facilities, all were addressed like we were staying in the most expensive room adding that if we want anything else, please ask. I've stayed in a number of hotels around the world and in Australia over many years and this particular girl did her job in making me feel very welcomed and looking forward to my stay. The room was great, clean and had all the usual services. Location, location being the key to our selection. Definitely exceeded expectations.
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Date of stay: February 2023
Value
Location
Service
Room Tip: We had a corner room with a view South. VG
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Amy Trengove, General Manager at Crown Promenade Melbourne
Responded 27 Mar 2023
Dear Robert, Thank you for taking the time to share your recent experience at Crown Promenade – we really appreciate it. Such lovely, kind description of your welcoming experience and will certainly be shared with the team. We are so pleased you were suitably impressed and do hope to welcome you back as a regular valued guest soon. Warmest Regards, Amy Trengove Hotel Manager Crown Promenade Melbourne
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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koukli wrote a review 25 Feb
Melbourne, Australia147 contributions67 helpful votes
Stayed at the lovely promenade this trip. It’s not the best of the three but it’s definitely a good budget option. Still has the same big rooms, nice views and bathrooms. We had a lovely view this time and enjoyed sitting by the window.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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lvhills wrote a review 24 Feb
Melbourne, Australia1 contribution
Thoroughly enjoyed our stay at Crown Promenade. Friendly staff, super comfortable bed, amazing view, complimentary bubbles and chocolates were the cherry on top. The pool was awesome! Loved that everything was walking distance. Loads of dining choices.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ireencat wrote a review 23 Feb
Melbourne, Australia1 contribution
A family friendly hotel complex that has everything you need. In room dining are also good at reasonable price.Monica , the reception at the pool for always happy yo see us every time we visit promenade . Our kids always enjoys kingpin downstairs. and there’s plenty of restaurants inside the complex. I will also like to acknowledge the presence of the security, it makes us feel more safe and secure . Thank you! Highly recommended!
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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chrisF4827ZP wrote a review 23 Feb
1 contribution
Great facility and staff. Amenities of gym, pool are of a high level and the connection to the greater casino facility allowed for great dining and meeting options. Would highly recommend staying with Crown.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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whiteshadow028 wrote a review 22 Feb
Adelaide, Australia1 contribution
Overall a good experience there was no conditioner in the shower and no milk supplied even though there was coffee facilities in the room. The staff were very accommodating and will assist you with any enquiries you may have.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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visscherp2024 wrote a review 18 Feb
1 contribution
Only stayed one night, but had a very easy check-in and check-out experience. Room service was very professional (asking about allergies) and offering additional towels, food arived quickly, was very good and value for money
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet Lim, General Manager at Crown Promenade Melbourne
Responded 1 week ago
Dear visscherp2024, Thank you for your kind review. We are thrilled to learn of your positive experience with us Crown Promenade and we hope to welcome you back again. Sincerely, Janet Lim Executive General Manager Crown Towers Melbourne
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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919irab Syd wrote a review 17 Feb
4 contributions
Don't waste your money. It's maybe 2 star motel. In the bed there were 2 pillows only, not 4 like in other hotels. We took photos and even videos of mini bar before leaving the room but I was charged for sparkling wine. On my photo it was clear that the bottle of wine was in the fridge. Someone, who works in hotel, opened the room after our leaving and before someone checked the mini bar.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet Lim, General Manager at Crown Promenade Melbourne
Responded 1 week ago
Dear 919irab, Thank you for taking the time to share your experience with us. At Crown Promenade we strive to maintain high standards in our service, and we regret that on this occasion you experienced a shortfall. I offer my sincere apologies and would like to discuss your experience in further detail. Please reach out to us at promenade.duty.manager@crownmelbourne.com.au and include "Tripadvisor" in the subject line. Alternatively, you may contact our Hotel Duty Manager by phone on +61 3 9292 8160. Sincerely, Janet Lim Executive General Manager Crown Hotels Melbourne
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David T wrote a review 16 Feb
21 contributions1 helpful vote
This is a good place to stay if you need to be in the Southbank area. Its also good to stay here if you want to maximise your casino experience or use the convention centre, or catch a free tram into city or hang out with the eshays out the front or the skater bois or the freestylers remixing Bom Funk MCs. Or of course mix it with the gangs of youths who want to turn the precinct into fight club.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Arrive early for Casino table priority service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet Lim, General Manager at Crown Promenade Melbourne
Responded 1 week ago
Dear I2611SVdavidt, Thank you for your review. We are please that the location of our hotel made your stay at Crown Promenade a positive one. We look forward to welcome you back again. Sincerely, Janet Lim Executive General Manager Crown Towers Melbourne
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$238 - AU$400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown promenade melbourne, hotel crown promenade
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
465
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWN PROMENADE MELBOURNE (AU$238): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Crown Promenade Melbourne
Which popular attractions are close to Crown Promenade Melbourne?
Nearby attractions include Crown Casino (0.2 km), SEA LIFE Melbourne Aquarium (0.4 km), and Red Herring Escape Rooms (0.2 km).
What are some of the property amenities at Crown Promenade Melbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crown Promenade Melbourne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crown Promenade Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crown Promenade Melbourne?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Crown Promenade Melbourne?
Conveniently located restaurants include Conservatory, The Meat & Wine Co Southbank, and Bistro Guillaume.
Are there opportunities to exercise at Crown Promenade Melbourne?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Crown Promenade Melbourne have airport transportation?
Yes, Crown Promenade Melbourne offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crown Promenade Melbourne located near the city centre?
Yes, it is 0.6 km away from the centre of Melbourne.
Are any cleaning services offered at Crown Promenade Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Crown Promenade Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.