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ibis Melbourne Swanston Street Hotel

903 reviews
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Traveller (209)
Room & Suite (213)
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Overview
  • Excellent27%
  • Very good48%
  • Average17%
  • Poor6%
  • Terrible2%
Travellers talk about
“tune hotel”(107 reviews)
“swanston street”(46 reviews)
“budget hotel”(46 reviews)
Wifi
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
Wheelchair Access
Self-Serve Laundry
Free Parking
3.0 Star Hotel
All hotel details
Offers from ibis Melbourne Swanston Street Hotel
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (903)Write a Review
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All reviewstune hotelswanston streetbudget hotellygon strooms are smalltram stopcafe downstairsfree tram zonecoat hangerspower pointscomfortable bedtwo blocksthe ground floorgreat showerper nightshort stayqueen victoria market
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1 - 5 of 828 reviews
Reviewed 3 days ago

I booked this room for family. The staff looked after them very well. The rooms are small but they are clean and well serviced. The location is close and walking distance to lots of food and shopping.More

Thank Chantelle C
Response from ibisswanstonstreet, Guest Relations Manager at ibis Melbourne Swanston Street HotelResponded yesterday

Hi Chantelle, Thanks for sharing your feedback and the kind words. It is always a pleasure to have guests leave with such a great experience at the hotel. For when you are looking at another Melbourne city stay, please allow us the opportunity to host...More

Hotel's Favourite
Reviewed 5 January 2018

Wife and I were here for two separate occasions with a combination of 4 nights during Xmas. We had a rental car, although expensive ($26-ish AUD per night), we were able to park the car in the private garage all 4 nights. The hotel is...More

2  Thank Frank L
Response from SarahBaddams, General Manager at ibis Melbourne Swanston Street HotelResponded 9 January 2018

HI Frank L, thanks very much for your positive feedback. We will look forward to welcoming you both back. Have a happy New Year! Kind regards Sarah

Reviewed 5 days ago

Visited in the middle of summer to find no mini-fridge in the room. In Australia, really ? Maybe it should be listed to forewarn people there is no fridge, I assume this is standard in hotel rooms of this rating world wide. Want a shower...More

Thank Angela J
Response from ibisswanstonstreet, Guest Relations Manager at ibis Melbourne Swanston Street HotelResponded yesterday

Hi Angela, We are sorry to learn that you feel this way. While there are a number of areas to address in this review, I would like to start with apologising for not having met your expectations. Every hotel has its own nuances, especially city...More

Reviewed 1 week ago via mobile

Stayed there just for a night, booked onlin a couple of hours before, but as I arrived they couldn’t find my booking... lucky in 10 minutes everything was sorted out. Cleaned but very tiny room. Cheap design though. Reachable easily from the CBD.

Thank Brandon8686
Response from ibisswanstonstreet, Guest Relations Manager at ibis Melbourne Swanston Street HotelResponded 3 days ago

Thanks for choosing us Brandon. Always a pleasure to be able to host guests and have them leave with such a positive feedback. We look forward to hosting you again, very soon.

Reviewed 1 week ago via mobile

From the moment I arrived I felt at home - staff couldn’t do enough to please. Welcome drink was provided, but booking was for 1 and not for 2 as per Accor App indicated, so only one drink was afforded . Room was nice, clean,...More

Thank Justin H
Response from ibisswanstonstreet, Guest Relations Manager at ibis Melbourne Swanston Street HotelResponded 3 days ago

Thanks for your review Justin. It is great to learn that the room was clean and modern for your taste but at the same time, it is also very disappointing to learn that you didn't have a great check-in experience. As a LeClub AccoHotels member,...More

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About
Amenities
Hotel Amenities
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Details
Price range
USD 73 - USD 170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Best Value Hotel in Melbourne
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 73 - USD 170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Best Value Hotel in Melbourne
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (209)
Room & Suite (213)
Dining (21)
Pool & Beach (1)
Amenities (15)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
karmayt
17 September 2017|
AnswerShow all 7 answers
Response from Jargan | Reviewed this property |
Yes Wifi is free
1
Vote
Alee9000000
29 May 2017|
AnswerShow all 2 answers
Response from Rick-Nystrom | Reviewed this property |
Yes there was wifi and a kettle along with tea and coffee.
0
Votes
Springwood2014
29 May 2017|
AnswerShow all 6 answers
Response from DeanK66 | Reviewed this property |
Breakfast is not included. There is a nice cafe in the lobby serving food. Towards the city there are many cafes.
1
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12345618
Room Tips
"I believe they may be installing mini-fridges on the first floor ? Insist upon this or stay away."
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"If you want to avoid tram & traffic noise, avoid lower-floor rooms that face onto Swanston Street."
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"Best rooms will be at a different hotel"
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"Ask to be away from lifts and electrical noise."
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