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Mercure Melbourne Southbank

9 Riverside Quay Southbank, Melbourne, Victoria 3006 Australia
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Traveller (501)
360
Panoramas (1)
Room & Suite (278)

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About

#72 of 171 hotels in Melbourne
Location
Cleanliness
Service
Value
The newly refurbished Mercure Melbourne Southbank hotel is ideally located just 601m from Southbank Promenade on the Yarra River, a 10 min walk to the popular Bourke Street Mall, a 15-minute walk from Crown Casino, and only 350m from Flinders Street Station. Each of the 275 rooms is fitted with a generous bed, kitchenette, TV, Wi-Fi, safety box, ironing equipment and air conditioning. The hotel has a guest laundry, luggage storage, 24-hour front desk, a self-check-in desk and spacious meeting and event spaces. The restaurant serves a buffet breakfast and offers an all-day menu for in-room orders. Fixed-price parking is available at Wilson Eureka Carpark, where guests can present their entry ticket to reception upon arrival. Parking space - subject to availability.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Business Centre with Internet Access
Conference facilities
Baggage storage
Currency exchange
24-hour check-in
Wifi
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Non-smoking hotel
First aid kit
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Dining area
Housekeeping
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Walk-in shower
Seating area
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Kitchenware
Complimentary toiletries
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
8173Reviews71Q+A100Room tips

Reviews
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Billy wrote a review 2 Mar
Sydney, Australia114 contributions46 helpful votes
Perfectly located in Southbank and and walking distance to an array of restaurants, cafes and public transport. Parking available across the road at a discounted rate. Big rooms. Bathrooms could have been cleaner. Mould starting to form in the grout of the tiles and scuff marks all over bathroom floor. Otherwise, comfortable stay.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MrsA1979 wrote a review Feb 2024
Brisbane, Australia158 contributions10 helpful votes
+1
This hotel is pretty average. The room was basic. Had Shampoo and Conditioner etc that was full size but no other vanity items like shower cap etc. Room has no mini bar, not even a free bottle of water. Checkin was disappointing as there were no concierge upon arrival and the check in process was self serve. I guess this would be good if someone was checking in really late at night but we arrived at 630pm. Breakfast was very basic and we decided on the last morning that we were better off spending that money elsewhere eating. Overall room was ok. It does need refurbishing and the grout on the tiles were pretty yuck… pillows were bad . Very cheap quality and had to use two of them to try and get some sleep. The hallways were littered with stuff including women’s underwear upon entering the lifts so i would suggest cleaners should do more rounds especially in the mornings. The only positive was its location. Walking distance to St Kilda Road and Flinders Street Station and had an abundance of restaurants nearby. Would be good for a quick stay only.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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likesholidaysido wrote a review Jan 2024
Sydney, Australia99 contributions23 helpful votes
great rooms, large , fresh and clean. comfortable sofa and bed. new bathrooms only problem is the air conditioning , it is old and noisy, constant and cannot be switched off. nice bar area on ground floor. lovely staff, they are all in their 20s , all staff I spoke to had english as second language. employing young people is less costly, and limites quality control as staff not experienced enough to recognise problems had to move rooms as first air conditioner was going woosh, crack and bang as well as the constant loud hum. The second room it was loud but without wooshing, cracking and banging noises. then the bed went down at the top left corner when you lay in it, so had to lay on opposite end to prevent rolling out of bed. chromecast stopped working. it was all good, just limited attention to detail, I would stay again
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Patrick H wrote a review Dec 2023
Kellyville, Australia26 contributions5 helpful votes
As a platinum All Accor member I would hope to receive certain privileges during my stay, but first and foremost, regardless of my status, friendly and welcoming staff willing to help resolve issues. Contrary to my assumption I received attitude from 'Roby' the manager on duty. Instead of trying to help resolve the issue, all he had was excuses. After a lengthy back and forth I just did not want to speak with him anymore. Long story short, Roby never apologized, or asked how he could help make up for the inconvenience or offer anything to make my stay better, nope he offered NOTHING, not even a simple I am sorry!
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Date of stay: December 2023Trip type: Travelled on business
Room Tip: Location is convenient if you are not looking for first class service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lucie Hartmann, Guest Services / Front Office at Mercure Melbourne Southbank
Responded 27 Dec 2023
Dear Patrick, Thank you for taking the time to submit your feedback on another platform. We truly appreciate your comments and want to assure you that we take them seriously. Your input is invaluable to us as we strive to improve our services. I have responded to some of your previous comments to further discuss your concerns, and I have also sent you an email. We value open communication and are more than willing to engage in a conversation to address any issues or questions you may have. If you wish to contact us, please do not hesitate to do so. We are here to listen, and your satisfaction is our priority. We look forward to the opportunity to discuss your feedback further. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kirsty C wrote a review Nov 2023
1 contribution
Was located in a great location but the bathroom was disgusting. Mould covering the grout between the tiles, along the edges of the shower screen and drain. Bathroom floor tiles looked stained and dirty. Mould around the drainage holes in sink. Looked like something had been spilled onto wall next to bed.
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Date of stay: November 2023
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lucie Hartmann, Guest Services / Front Office at Mercure Melbourne Southbank
Responded 27 Dec 2023
Dear Kirsty, Thank you for bringing your recent experience to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay at Mercure Melbourne Southbank. This falls short of our standards, and we appreciate your feedback as it helps us address and improve upon these shortcomings. Rest assured, we take your concerns seriously, and we will be conducting a thorough investigation into the cleaning lapses you've highlighted. Immediate actions will be taken to rectify the situation and ensure a more pristine environment for our guests. Thank you for your time. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DorisPrenter wrote a review Nov 2023
Dannevirke, New Zealand12 contributions1 helpful vote
Our 9 day stay at the Mercure Melbourne Southbank exceeded our expectations in regard to the convenient location of the hotel, being close to a variety of restaurants, and only a short walk to a bridge crossing over to the railway station and central city. Our room was spacious, comfortable and well decorated, possibly recently renovated. We were completely satisfied with the standard of the housekeeping service, and most impressed one particular day when we omitted to change the sign saying our room was available for servicing. We returned to our room late in the afternoon and soon after a staff member called to see if we would like our room serviced. Our only disappointment was that the kitchen was undergoing renovation and there were no meals available, apart from a buffet breakfast. We were therefore unable to take advantage of our membership discounted meals (we were already eligible for free breakfast as part of our membership). We would recommend the Mercure to others.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2023
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lucie Hartmann, Guest Services / Front Office at Mercure Melbourne Southbank
Responded 27 Dec 2023
Dear Doris, Thank you for your positive feedback after your stay with us at Mercure Melbourne Southbank. We're thrilled to hear that the hotel's location, room quality, and housekeeping exceeded your expectations. We appreciate your understanding regarding the kitchen renovation's impact on dining options and apologize for any inconvenience caused. There will be more offerings from next year as we slowly launch new menus for lunch and dinner. Your recommendation means a lot to us, and we look forward to welcoming you back. Kindest,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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avstock wrote a review Oct 2023
Sydney, Australia6 contributions1 helpful vote
I recently booked through AGODA a 3 night stay at Mercure Melbourne Southbank - Fri 13 to Mon 16 October 23. I have previously stayed at the hotel when it was under the Travelodge banner and stayed at other hotels in the area. I am very disappointed in the stay. Provision of coffee satchels x 3 how lousy, had to go to reception each night and ask for more and it seemed to be an imposition and embarrassing to ask for more. Cover doona of the bed had yellow stains on it. Shower head pipe in the wall was loose so the shower head would move and not sit straight. It appeared as if the floors had not been vacumed and had to advise the reception. The bathroom/ensuite sink appeared to be blocked or restricting the flow of water in the sink and needs attention/cleaning the pipes. For $269 per night I consider it was not value for money and at this time would not recommend it and look elsewhere when next in Melbourne, there is no shortage of hotels along Southbank.
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Date of stay: October 2023
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishma Shrestha, Guest Services / Front Office at Mercure Melbourne Southbank
Responded 10 Nov 2023
Dear Guest, Thank you for taking the time to share your recent experience at Mercure Melbourne Southbank. We genuinely appreciate your candid feedback, and we apologize for any inconvenience you encountered during your stay. It is disheartening to hear about the challenges you faced, and we sincerely apologize for any lapses in service and cleanliness. Your concerns regarding the provision of coffee, the condition of the doona cover, the loose shower head, and the cleanliness of the room have been duly noted. We assure you that these issues are not reflective of our usual standards, and we will be conducting a thorough review and addressing them promptly. Please accept our sincere apologies for any discomfort caused, and rest assured that your feedback is invaluable to us in making the necessary improvements. We understand the importance of delivering value for the price paid, and we regret that your experience did not meet your expectations. If your travels bring you back to Melbourne, we would appreciate the opportunity to regain your trust and provide you with the excellent experience we strive to deliver. Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back in the future. Kind regards, Anita, Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harry C wrote a review Oct 2023
Nonthaburi, Thailand11 contributions20 helpful votes
First time in Melbourne arrived noontime and if 2 persons is cheap to take Uber-X which cost $54. If alone can try the Skybus ($22) from airport to Southern Cross Station and take a taxi $12 to Mercure MEL Southbank hotel. Or can take a tram which is free but need walking. On arrival at hotel checked in was fast and staff will explain the hotel facilities. Got upgraded to King size bed room on top floor and side view can see the Yarra river. Room is big (25 Sq M) and very clean. Heard hotel renovation is in progress. Love the comfortable Bed and guess what the toilet is superb clean. Microwave is provided also. Breakfast is simple but filling with lots of seating space. Walking along Yarra river bank lots of restaurants but if prefer food court Crown Casino have one and further down is DFO outlet have a food court at B1. On other side of river lots of restaurants and worth visiting Korean BBQ king at 280 King Street. Lunch is $40 and dinner at $50. Many shops on the Main Street and looking for supermarket there is one Coles at Elizabeth street. Moving around the Main Street can take the free tram. Looking for simple clothing head to Spencer Outlet at Spencer Street. The Chinatown is at Swanston street. Met the hotel GM Ross Chapman who is helpful and fast to solve my minor problems.
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Date of stay: September 2023
Value
Location
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Trip type: Travelled as a couple
Room Tip: Take Uber- X is convenient from airport
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishma Shrestha, Guest Services / Front Office at Mercure Melbourne Southbank
Responded 10 Nov 2023
Dear Harry, Thank you for choosing Mercure Melbourne Southbank for your stay and for sharing such a comprehensive review of your experience. We appreciate your detailed feedback, which will undoubtedly be helpful for future travelers. It's delightful to hear that you enjoyed the benefits of our convenient location and that your check-in process was swift and informative. We're pleased you liked the room upgrade with the view of the Yarra River, and we're glad you found it spacious and impeccably clean. Your positive comments about our comfortable beds, clean toilet, and the provided amenities are greatly appreciated. We're thrilled to know that you explored and enjoyed various dining options and attractions in the vicinity, taking advantage of our strategic location. Your commendation of our General Manager, Ross Chapman, is also heartening, and we'll make sure to pass along your kind words. Thank you once again for your valuable feedback. We look forward to the pleasure of welcoming you back on your next visit to Melbourne. Warm regards, Anita, Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julie L wrote a review Sept 2023
Melbourne, Australia75 contributions59 helpful votes
I stayed here for two nights having to present in Melbourne. Even though the hotel is undergoing renovations, I can honestly say that they are some of the best front desk and service staff. I have come across. Seriously, they were the ultimate professionals, friendly, thoughtful, courteous and better than many five star hotels. I’ve stayed at. I will definitely stay here again. It is so close to everything in Southbank and the rooms are quiet and the beds are super comfortable. After this visit, it was a staff that were a stand out.
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Date of stay: September 2023Trip type: Travelled on business
Room Tip: parking is right next door Breakfast available and really nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishma Shrestha, Guest Services / Front Office at Mercure Melbourne Southbank
Responded 10 Nov 2023
Dear Julie, Thank you for choosing to stay with us and for sharing your delightful experience. We're thrilled to hear that our front desk and service staff exceeded your expectations, even during our ongoing renovations. Your kind words about their professionalism, friendliness, thoughtfulness, and courtesy mean a lot to us. We take pride in providing top-notch service to our guests, and it's rewarding to know that we've made a positive impression on you. We're glad you found our location convenient and the rooms comfortable. It would be a pleasure to welcome you back for another exceptional stay. If there's anything specific you look forward to during your next visit, please let us know. We can't wait to host you again! Best regards, Anita, Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jo jo wrote a review July 2023
Perth, Australia8 contributions16 helpful votes
I checked into Mercure Southbank, Melbourne 26/07/23. Check in process was straightforward. I arrived half an hour before my room was ready. No issue. Was happy to come back in half an hour. The reception staff put my luggage in a room while I was out. Until this point everything was sound. There was no concierge or someone to help me take my luggage to my room. I struggled up the lift with my bags. I’m only a small person, so it was like lifting weights at the gym. Got into my room. Bathroom shower walls were gross with scum. Hair on the floor. The soap dispenser was virtually empty. Calm, breathe I said to myself. Buffet breakfast was substandard. I thought this was a 4.5 star hotel. Pokey little meal area with virtually no options for those of us who has dietary needs or want to eat healthy. Every cereal on offer was typical sugar laden stuff. No whole meal bread, no cheese, olives or other variety of foods. The hot food available was pancakes (more sugar!), baked beans, bacon and scrambled eggs. No vegetarian option. I believe buffet breakfast should be a vast selection of foods. Not basics. The toaster took 5 mins to cook my bread. Not happy. One night I decided to do room service and eat in. I scanned QR code in my room as that would bring up hotel menu. That wasn’t working. I went downstairs. The receptionist couldn’t find the menu. He told me what they had on offer. Pizza only. I asked if they could make me up something specifically. That was t an option. What kind of hotel are you if you can’t cater for your guests?! I was very disappointed with my stay. Will never stay with any of your chains of hotel. Anyone reading this, you might think it’s first world problems, but I was paying my hard earned money to come and stay here. Don’t bother with this hotel. Pitiful.
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Date of stay: July 2023
Value
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nishma Shrestha, Guest Services / Front Office at Mercure Melbourne Southbank
Responded 29 Aug 2023
Dear Sibbey, Thank you for taking the time to provide this feedback after your stay. We sincerely apologies for the inconvenience caused during your stay. What happened is completely out of ordinary and unacceptable and does not reflect the standard of service that we strive to deliver to all our guest. We are investigating the matter with our team and are following up with our Front office staff to ensure a mandatory action. We would also like to inform you that our standard rooms are due for refurbishment and will receive a complete renovation to in the coming six months. Again, we apologies for this unacceptable experience and would like to invite you back to the Hotel to show you the outstanding 3-star service we are highly capable of providing. Kind regards, Anita, Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$169 - AU$235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
travelodge southbank melbourne hotel melbourne, southbank travel lodge, travelodge melbourne, travel lodge melbourne, melbourne travel lodge, melbourne travelodge
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
275
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Mercure Melbourne Southbank
Which popular attractions are close to Mercure Melbourne Southbank?
Nearby attractions include Apsis VR Melbourne | Virtual Reality Escape Room Experiences (0.4 km), The Australian Ballet (0.2 km), and National Gallery of Victoria (0.4 km).
What are some of the property amenities at Mercure Melbourne Southbank?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a business centre.
Which room amenities are available at Mercure Melbourne Southbank?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Melbourne Southbank?
Guests can enjoy breakfast, complimentary tea, and an outdoor dining area during their stay.
Is parking available at Mercure Melbourne Southbank?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Mercure Melbourne Southbank?
Conveniently located restaurants include Maha, Straits Cafe Melbourne, and Taxi Kitchen.
Is Mercure Melbourne Southbank located near the city centre?
Yes, it is 0.7 km away from the centre of Melbourne.
Does Mercure Melbourne Southbank offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Melbourne Southbank?
Many travellers enjoy visiting Old Melbourne Gaol (1.5 km), St. Patrick's Cathedral (1.6 km), and Parliament House of Victoria (1.4 km).
Is Mercure Melbourne Southbank accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.