8 Whiteman Street, Southbank, Melbourne, Victoria 3006 Australia
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 27/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crown Towers Melbourne
Updated 27/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#62 of 168 in Melbourne
Location
Cleanliness
Service
Value
Crown Towers Melbourne is ideally located on the Yarra River, From exclusive amenities and private express elevators to a 24-hour butler service, the Crown Towers Villa experience has been crafted without compromise.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Game room
Babysitting
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Evening entertainment
Nightclub / DJ
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Family
Hotel links
Special Offer:Home Suite Home! Crystal Club access, bottle of Champagne and more.
Location
Full view
100Great for walkers
Grade: 100 out of 100
232Restaurantswithin 0.5 km
55Attractionswithin 0.5 km
Contact
8 Whiteman Street, Southbank, Melbourne, Victoria 3006 Australia
Getting there
Rental CarsSee car hire from USD 25/day
Nearby restaurants
Delhi Streets Indian Street Food
251 reviews6 minIndian
Vue De Monde
2,020 reviews6 minAustralian
The Grain Store
1,235 reviews6 minCafe
Rare Steakhouse Downtown
497 reviews6 minSteakhouse
See all nearby restaurantsNearby attractions
Apsis VR Melbourne | Virtual Reality Escape Room Experiences
166 reviews6 minGame & Entertainment Centres
Viri VR
170 reviews6 minGame & Entertainment Centres
Haigh's Chocolates Rialto
277 reviews6 minSpeciality & Gift Shops
Southbank
2,310 reviews6 minPoints of Interest & Landmarks
See all nearby attractions3285Reviews45Q+A100Room tips
Reviews
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The room is very spacious, large bathroom and I liked the walk-in wardrobe. Just a few little issues. We were asked upon booking whether we wanted to be on a high floor (yes), but were disppointed when we got a low floor with a poor view. Complimentary wine arrived 2 hours after arrival, would prefer to arrive earlier. Had issue at checkout when presented with a bill that was for a different room. One afternoon we returned to room at 3pm to have a rest from walking around the city all day, only to find that the room was in the process of being made up.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Hotel's Favourite
Spent 3 glorious nights and the Crown Towers with my husband. It was amazing - we had a fabulous room and view and enjoyed the complex as well as exploring our city centre. I highly recommend a stay at the Crown Towers. The pool is amazing, and the service outstanding. Thank you to all the staff, especially in the Crystal Club, for making our stay so valued.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: April 2021
4 Helpful votes
Helpful
I have stayed at Crown Towers twice in the last 6 months and seemed to have issues both times. First experience: A bottle of champagne was suppose to be there on arrival. Nothing delivered. Rang the service desk and they said they would send one up. Never came. After dinner I visited the front desk where I let them know and they finally got it delivered. Asking 3 times for the same thing is a touch ridiculous. I can understand missing it on arrival but not the subsequent times. Second visit: Champagne on arrival hallelujah. Upon entering the room it was clean and everything was in neat working order. Went to have a shower, noticed the bottles of shampoo and shower gel were 1/2 full at best. Now I would naturally assume they would be swapped over on cleaning, so then I thought did they clean the shower since the last visit? To add a cherry on top one of the towels had a nice stain on it. Now none of these things are the end of the world but personally when I'm paying $650 a night for a hotel room I like to think these little things matter. That's why I chose crown instead of a less expensive alternative. Otherwise maybe I wouldn't of minded. But don't charge for attention to detail and then not provide it. I pay for the whole experience, not just the location and name. I will consider alternative accommodation next time I need to stay in the city.…
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: June 2022
Helpful
Response from Shaun D'Cruz, General Manager at Crown Towers Melbourne
Responded 5 days ago
Dear james_kennedyy, Thank you for choosing Crown Towers Melbourne and for sharing your review. Firstly, I would like to offer my sincere apologies for the service you received while visiting the hotel. This is by no means the standard, and I will ensure your feedback is shared with the team. I do hope to have the opportunity to welcome you back again for a more positive stay in the near future. Sincerely, Shaun D’Cruz Executive General Manager Crown Towers Melbourne
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Crown Towers Melbourne is a little dated, certain areas within the room are dated, the entrance & overall feel is dated. My check in was poor, over an hour wait for a room, was upgraded however, but then had to chase my luggage. But rest of the service was good as expected. Everything including things like Nobu just need a big revamp. Unfortunately I will not go back when I compare to other Melbourne Hotels, however the Gym is excellent - best hotel gym I have been to.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: June 2022Trip type: Travelled
Helpful
Response from Shaun D'Cruz, General Manager at Crown Towers Melbourne
Responded 5 days ago
Dear 876SteveA, Thank you for your review following your recent stay. I was naturally disappointed to learn your recent stay did not meet your expectations. I would also like to offer my sincere apologies for the shortfalls in service relating to check in. I appreciate your feedback and I have shared your comments with the relevant department managers. Sincerely, Shaun D’Cruz Executive General Manager Crown Towers Melbourne
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We stayed in a tower suite for 3 nights for my 50th birthday. Everything was amazing from check in to check out and everything in between. Everything was spotless, in place, and perfect. The staff were so friendly and helpful, and no request was ever too much. We had an amazing time and felt very spoiled
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: June 2022
Helpful
My husband, my 2 children and I stayed at crown towers in the tower suite for a 2 night staycation. The room was fantastic. Very large and perfect for a family of 4. There was room for the kids to play and have fun and enough space for my husband and I to enjoy ourselves without waking the kids up at night. The views were incredible. During that stay we also had access to the crystal lounge. The service was impeccable and inclusions generous and delicious. Lastly, but most importantly crown was faultless at catering for my son’s allergy. They were on top of notifying me of any potential issues with cross contamination and even made fish and chips for my son using separate fresh oil so as not to risk cross contamination. We will definitely be back.
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Date of stay: June 2022Trip type: Travelled
Helpful
No room to sit, family of 4. 1 small hot tub, no sauna. When we spoke to staff about the No chairs dilemma they couldn’t care less. Getting to the pool is embarrassing as you walk past restaurants. Long walk
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: June 2022
Helpful
Response from Shaun D'Cruz, General Manager at Crown Towers Melbourne
Responded 1 week ago
Dear Sez1911, Thank you for choosing Crown Towers Melbourne and for your review. Your feedback regarding the lounge chairs in the pool area was disappointing, and I will ensure this is shared with the relevant department managers. We hope to have the opportunity to welcome you back again for a more positive stay in the near future. Sincerely, Shaun D’Cruz Executive General Manager Crown Towers Melbourne
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The two bedroom tower suite is amazing, I have stayed twice in the past month and will stay again. However, the food in crystal club is below average. Afternoon tea and pre-dinner canapes are included in suite stay but both were really disappointing - we left the food there, it was a waste. Also our room wasn't ready until 3:30pm (1.5 hours after check-in) which was pretty poor and not the experience we had hoped for. Perhaps a free drink in crystal club while we wait could have been offered to change a negative experience into a positive. I will stay again but just factor in that unless the menu and food on offer in crystal club as part of the "inclusions" changes, I won't be booking a suite as i'll be dining elsewhere.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: June 2022
Helpful
Response from Shaun D'Cruz, General Manager at Crown Towers Melbourne
Responded 1 week ago
Dear 1krissy, Thank you for your review following your recent stay. I was delighted to read that you enjoyed your suite. It is wonderful to know that we have had the pleasure of welcoming you twice in the past month. I would like to offer my sincere apologies for the shortfalls in service relating to your check in experience. I was also naturally disappointed to learn that your Crystal Club experience did not meet your expectations. I have forwarded on your feedback to the relevant department managers and I do hope to have the opportunity to welcome you back again for a more positive stay in the near future. Sincerely, Shaun D’Cruz Executive General Manager Crown Towers Melbourne
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As usual the service is 6 star, Lucky and Eunice in the Crystal Club once again went out of their way to make us feel special. The room, The ambiance, The attention to detail is why we keep coming back for well over 20 years.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: June 2022
Helpful
Staff went above and beyond to make sure your stay was absolutely perfect. The room and facilities were very clean and completely spotless, The room and facilities or something you would expect from Crown and only could experience at Crown Towers. Absolutely amazing.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: June 2022
Helpful
PRICE RANGE
USD 252 - USD 347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown towers hotel melbourne, crown hotel melbourne
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
482
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Claim Your Listing Frequently Asked Questions about Crown Towers Melbourne
Which popular attractions are close to Crown Towers Melbourne?
Nearby attractions include Apsis VR Melbourne | Virtual Reality Escape Room Experiences (0.5 km), Viri VR (0.5 km), and Haigh's Chocolates Rialto (0.5 km).
What are some of the property amenities at Crown Towers Melbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crown Towers Melbourne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crown Towers Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crown Towers Melbourne?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Crown Towers Melbourne?
Conveniently located restaurants include Delhi Streets Indian Street Food, Vue De Monde, and The Grain Store.
Are there opportunities to exercise at Crown Towers Melbourne?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Crown Towers Melbourne have airport transportation?
Yes, Crown Towers Melbourne offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crown Towers Melbourne located near the city centre?
Yes, it is 0.4 km away from the centre of Melbourne.
Are any cleaning services offered at Crown Towers Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Crown Towers Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.