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The Hotel Windsor

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111 Spring Street, Melbourne, Victoria 3000 Australia
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About

#41 of 168 hotels in Melbourne
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Travellers' Choice
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep.
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Lorna wrote a review 9 Jun
2 contributions2 helpful votes
We had booked to stay at The Hotel Windsor in March 2020, unfortunately COVID struck. Finally in May ‘21 we managed to visit and were thrilled with the entire experience. As regular visitors to Melbourne we had often walked past the Hotel Windsor’s grand facade, sometimes when your expectations are high, disappointment is inevitable- thankfully not this time. Our entire stay, from Concierge to checkout, the pleasure of being well looked ,was magnificent. Hotel Windsor’s location is excellent, train station (subway) and trams, steps from the hotel. Also a surfeit of gardens, museums (Treasury Museum is free and really worth a look - literally across the road), gorgeous shops, cafes and the best bookshop in the world “Hill of Content” around the corner. Of course you could just wander around the Hotel Windsor for a fascinating blast of the past. Elegant furnishings, art work, old fashioned silver service and attention to detail throughout that is a joy. The staircase, the Ballroom, the Lounge and the BREAKFAST!! A beautiful dining room that is bright and so beautifully appointed, where an offering of freshly squeezed orange juice accompanies the usual fare, but all done in an exceptionally delicious way and served by professional, and lovely, staff. All staff were attentive and trained to a standard long gone, their friendliness only extended if the patron chooses. Ie. if you want to pretend you are of an aristocratic bygone age, you can - personally we don’t. Staff were delightful, intelligent, polite and caring. Our room, a deluxe double with Parliament view, was massive and included a lounging area. The dressing room with proper hangers, clothes brush and big fluffy robes meant no suitcases strewn around. The fridge, tea coffee etc, and ironing board tucked away here too. The hot water in the bathroom was copious, nothing worse than low pressure dribble! We love Melbourne, visit regularly, have stayed in many different hotels but the Hotel Windsor is a class above the rest and doesn’t need to be expensive. Modern sensibilities means that there are often “deals”, and if you’re into Harry Potter (showing at the theatre next door) you can complete your experience in a themed room. Didn’t try this but it looked like fun. Big TV and fast WiFi is a given. Personally, we enjoyed the truly beautiful surroundings, the service, the wonderful location and the simple joy of feeling that we were valued guests. Thank you Hotel Windsor, we can’t wait to get back.
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Date of stay: May 2021
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Room Tip: Rooms are larger than most and all seem well appointed. If you can afford the suites, they look...
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Jeanette R wrote a review May 2021
3 contributions2 helpful votes
From the moment we arrived we were greeted by polite professional staff. The efficient friendly lady at Reception ensured we were promptly attended to and made to feel at ease and knowing it was our 31st Anniversary acknowledged the special occasion. Being a same sex couple that spoke volumes on the professionalism and elegance that underlies this magnificent building. Our suite was beautiful and overlooked Parliament - we could not have wished for more beautifully appointed accommodation. The rooms were perfect. I can not recommend the Hotel Windsor too highly - the staff are excellent,the hotel itself is the exactly as you wish it to be when celebrating a special occasion - magnificent!
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Date of stay: May 2021Trip type: Travelled as a couple
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Sallyanne H wrote a review May 2021
Eagle Point, Australia7 contributions9 helpful votes
We checked in on 5 May and out on 7 May on the Mothers day special package, Junior Suite, as below: "Our Mother's Day Package includes a gorgeous selection of petit fours from our famous Afternoon Tea, a bottle of Louis Roederer Brut Premier Champagne, fluffy bathrobes and slippers to slip into, and a blissful rest on crisp hotel sheets. The next morning, there's breakfast for two and a late 12pm checkout for an uninterrupted, pampering getaway. Inclusions: Valet Parking An overnight stay in a Superior Room or Junior Suite Selection of Petit Fours from our famous Afternoon Tea A bottle of Louis Roederer Brut Premier French Champagne Breakfast for two Late checkout at 12pm Superior Room: $309 | Junior Suite: $409 For stays from 1 May 2021 - 9 May 2021" end of quote When we phone contacted reception to organise our second day Champagne and Petit Fours we were told, quite rudely, that they were only on first night. I disputed this and was told unless I had something in writing to the contrary that was it. I had printed the package inclusions with cost along with my booking confirmation so I went down to reception and spoke to a second person. He was running the line but could not show me where 2 of the 6 said inclusions were actually not going to be included. I expressed my disgust at the treatment, asked it to be escalated and commented I would never stay again. Later, the Duty manager called our room and told me I was right and that all inclusions should be provided but the pastry chefs had all gone home so she would send up the Champagne. Second day of our 2 night 3 day getaway and we felt abused, humiliated, annoyed and very despondent. We did not feel like going out after our treatment but my husband ordered a club sandwich for which we were charged $32.42. Our total bill of $850.42 did not reflect any compensation for the abuse and non supply of the Petit Fours. We wanted a few days away and to give hope that things were picking up in Melbourne.
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Date of stay: May 2021
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gohawkers wrote a review May 2021
Melbourne, Australia45 contributions22 helpful votes
Everyone should visit The Hotel Windsor to have a taste of our by gone age. On our arrival we were unhappy with the lack of ability/initiative of our check in clerk. whilst we did arrive 2 hrs early, there was no way he was going to try and get us settled in a little earlier even if it was possible. Even at the designated check in time a room was still not forthcoming and i had to then insist he see his manager and sort it out. disappointing. also disappointing that we had ongoing inconvenience issues with room entry cards not working. they were not kept near mobiles. this also needs to be looked at. Not good enough for such a hotel. It is obviously difficult to meld a past era with the current and it shows in items such as having to travel from one end of the hotel to the other to use a toilet. however, overall, the hotel widsor has done a good job. the location of the hotel is excellent and trams are around the corner to catch to go all over melbourne. our room was a deluxe room and was extremely spacious. we enjoyed a lovely afternoon tea at the hotel and the staff were extremely pleasant. we also had a delightful breakfast. the food was of a v good level and it was great to be waited upon by attentive staff whilst we enjoyed the ambience in a great room with the sun filtering through. it was so relaxing and in this age of hustle and bustle, we often don't slow down enough to reflect on what we have and enjoy our lives more. In conclusion, visit the windsor and gain an insight of a by gone age when melbourne was at its peak, I shall return.
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Date of stay: May 2021
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Room Tip: had room 252. no view, at back of hotel but no noise also
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Blair m wrote a review May 2021
Brisbane, Australia9 contributions17 helpful votes
Don’t leave anything behind in your room, chances are you won’t get it back. It’s not about the cost but I left a iPhone charger and cable on the desk, called them after I was on the road and again each day for 3 days. No system or protocol in place to ensure it doesn’t happen again, no follow up from Managment.
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Date of stay: May 2021Trip type: Travelled as a couple
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PRICE RANGE
USD 115 - USD 251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
windsor hotel melbourne
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
180
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