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3.0
#145 of 178 hotels in Melbourne
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Great Southern Hotel Melbourne is close proximity to Crowne Casino, Melbourne Aquarium, Melbourne Exhibition and Convention Centre, Marvel Stadium and Southbank. Trams and public transport virtually at the door providing easy access to all that Melbourne has to offer. Wifi available at an additional cost. Hot buffet breakfast is available at a cost of $24 per person (served between 6:30am to 10:00am) $50 cash deposit or $50 pre-authorisation on credit card for Security Key Bond collection per room on arrival. Porter service is not available, however Luggage storage is available. Additional administration fee applies when making payment via credit card to settle accommodation or incidental charges. The hotel is a smoke free property with no smoking permitted in guest rooms. This Hotel does not cater to bookings of unaccompanied minors under the age of 18 years.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Quiet
Languages Spoken
English, Chinese
Location
44 Spencer St, Melbourne, Victoria 3000 Australia
The Great Southern Hotel Melbourne
1,024 reviews
Getting there
Great for walkers
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The Great Southern Hotel Melbourne is often praised for its cleanliness and inviting atmosphere, with many guests appreciating the neat and well-maintained spaces. It enjoys a prime location that is highly recommended for its convenience. While the staff generally receives compliments for being friendly and professional, some issues with slow restaurant service have been noted.
Guests have mixed feelings about the rooms and amenities, citing occasional maintenance problems alongside favorable remarks about their comfort. Opinions on value for money also diverge, with some guests considering it a budget-friendly option and others deeming it overpriced.
Location
Convenient
Atmosphere
Inviting
Rooms
Unkempt
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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This is the second time I was staying at GSH,Melbourne - for the AO. As expected, the staff were super friendly, the room was CLEAN and the ambiance was quiet. Breakfast ( included in the tariff) was pretty good, varied and the staff were polite. Try the fresh fruits section and the pan cakes with maple syrup. On my request,the smart staff at the Reception allotted a road facing room with great views and very convenient for early morning walkers like me. Located very near the tram stop for the AO and the Southern Cross Station , the hotel is value for money. Recommended.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Try the amazing Coffee Noir Coffee Sachet provided with the hot water kettle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel was clean and newly refurbed by the look. Shower and bathroom clean. I booked the hotel due to location close to Skybus Terminal and Southern Cross Station (only 1 block away) and I was only needed a bed for the night at a budget price. Hotel more than met my expectations for this and I would be quite happy to stay here again.
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Date of stay: February 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
unfortunately I was very disappointed with the room, I was smelly, the AC was very noisey, I could hear the people stomping around all hours of the night from the room above (it would wake me up), it was very dirty the window sills etc had a lot of dust and bugs. The staff on the other hand were amazing, always smiling, friendly and helpful - this is the reason why I didn’t give the place 0 stars. Will not be staying here again.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For $84/night this hotel was exceptional. If you want to be close to public transport ie Southern Cross Station across the road, trams at doorstep, 5 min walk to Casino precinct, you cannot beat this. Our room was soundproof - no noise whatsoever. they are small but what do you need other than a clean room, bed and shower. It has been renovated. Our 'go to' for Melbourne now.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip:interior rooms very quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very spacious room with a view down onto Spencer Street. Seeing it overlooked a major street, there was no noise to contend with. The only downside, a minor problem, the room was a double one with only one chair. Restaurant had a great range of meals with generous size serves for the price.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was really pleased with my stay here. Rooms have been updated and very clean and comfortable. Even tissues in room. So close to transport to get to events. Very little noise transmitted into room and secure access.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Reservations, Owner at The Great Southern Hotel Melbourne
Responded 5 Apr 2022
Hi Janzilm, Thank you for taking the time to review your stay with us. We appreciate the good ratings you have provided for The Great Southern Hotel Melbourne. Indeed, your kind words will truly inspire us to continue bringing out the best service to our guests. Thank you for staying with us and we hope to see you again at GSH! Sincerely, The Great Southern Hotel Melbourne
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Stayed here for an overnight getaway with my partner. It was good value and the facilities were better than expected for a hotel in this price range. Staff were pleasant and helpful, there is a car park at the property available to guests for a reasonable cost. The room was not flash but it was well equipped. The metal internal staircase & balustrade resembled a prison block but other than that the hotel is tastefully decorated. Would recommend for a brief stay.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Coordinator, Marketing at The Great Southern Hotel Melbourne
Responded 2 May 2021
Hi, Thank you for giving us the 4-star rating and I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Kindly be advised that our Reservations team would be glad to assist you in case of queries related to the hotel's updates and room services. Indeed, your perfect rating is highly valuable to our staff and to our company, and so we will continue catering to our guests’ needs the best way we can. We hope to see you again and thank you for staying with us! Regards, The Great Southern Hotel Melbourne
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Stayed one night perfect for early morning departure from Southern Cross Station. Room was basic however clean apart from the air conditioner vent which looks like it needs attention. Front reception staff lovely and welcoming. Didn't eat in the restaurant so can't give a review of the food. Probably could have used a little more in the provided toiletries department. Reasonable rate for a Melbourne city hotel.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at quite a few mid and budget hotels in Melbourne and am always quite forgiving when reviewing, understanding what you pay for and what you expect.
I think the main reason I was so let down by this was because I’ve stayed in the Travelodge, Atlantis and Rydges for the same price and their quality on offer was much higher.
The location is good, but the rooms are so dated, the noise was unbearable, and I had no window for the room. I would say a private room in a hostel might rate a bit higher. I rarely say I wouldn’t stay again but this just wasn’t a great experience.
The staff were lovely and no issues there.
The noise came from other rooms above and beside with creaking of floors and hearing stairs constantly. The hot water in the bathroom would take up to 5-10 min to heat up. The rooms were clean, so it’s not a place that’s inhabitable, nor would I say avoid it. But if others surrounding are same price, I suggest to book those.
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Date of stay: June 2023Trip type: Travelled solo
Room Tip:Ask for a window
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vera Admin Coordinator, Other at The Great Southern Hotel Melbourne
Responded 27 June 2023
Dear Valuable guest, It was a pleasure to host you during your recent trip to Melbourne. Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team and the cleanliness of the room, we would like to apologize for not meeting your expectations in regard to your room and the noise level. It is also unfortunate that your stay was interrupted by noise disturbance from other hotel guests. Our friendly front office staffs are reachable 24 hours daily should any issues occur during your stay. Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. We would love the opportunity to exceed your expectations and would like to invite you back to the hotel very soon. Warmest regards, The Great Southern Hotel team
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It’s hard to know how to rate this hotel. The location is brilliant and the room I had was clean, quite modern, bed was comfortable and quiet (I did request that). The hotel itself is dated generally and has a tired feel. Staff were helpful enough but it’s not a well oiled machine - often had to wait for eggs at breakfast and the voucher system is a bit of a pain. The bathroom light/fan come on at the same time and the fan was very noisy! As was the heater/air conditioner. I think when you look at the price it’s very good considering its location but it’s probably a 2 star hotel at best anywhere else. The paperwork they make you sign when you check in is scary - all about aggressive behavior, disposal of sharps, thriving your stuff outbid the room if you stay past check out at 10 am without paying… hope that helps you all with a decision :)
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Date of stay: August 2023Trip type: Travelled solo
Room Tip:Think some rooms are noisy so be aware!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Reservations, Owner at The Great Southern Hotel Melbourne
Responded 27 Aug 2023
“Dear Tina B, Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your honest assessment of your experience, as it helps us identify areas for improvement. We are glad to hear that you found the location of our hotel to be brilliant and that your room was clean, modern, and comfortable. It's great to know that the bed provided a good night's sleep and that the room was quiet as per your request. We strive to create a comfortable and pleasant environment for our guests, and we are pleased that we met your expectations in these aspects. However, we apologize for any inconveniences you encountered during your stay. We appreciate your feedback regarding the dated feel of the hotel and the issues you experienced with the breakfast service. Rest assured, we will address these concerns with our team to ensure a more efficient and streamlined experience for our guests. We apologize for the noise from the bathroom fan and the heater/air conditioner. We will investigate these issues and take the necessary steps to rectify them. Your comfort is our priority, and we regret any disturbances caused by these appliances. You can also contact our 24/7 friendly reception service for any hotel related issue that arises during your stay for the future reference. Regarding the paperwork you mentioned during check-in, we understand that it may have seemed overwhelming. We have certain policies and procedures in place to ensure the safety and well-being of all our guests and staffs. However, we appreciate your feedback, and we will review the information provided to ensure it is presented in a more guest-friendly manner. We appreciate your recognition of the value our hotel offers in terms of its location and price. We continuously strive to provide a comfortable and enjoyable stay for our guests, and we take your comments seriously as we work towards improving our services. Thank you once again for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.”
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There are more places to choose from in the Melbourne area.
PRICE RANGE
AU$90 - AU$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
enterprize hotel melbourne
FORMERLY KNOWN AS
Hotel Enterprize
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
256
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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