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Mantra on Jolimont Melbourne offers the ultimate in flexibility in a CBD hotel with studio and one bedroom apartments that can interconnect to provide comfortable two bedroom accommodation. Services include 24-hour reception, room service, babysitting, daily room servicing and foreign currency exchange, outdoor heated swimming pool, fully equipped gymnasium and and on-site restaurant. **Extremely limited car parking is available on site at Mantra on Jolimont at a cost of $50 per vehicle, per day. Spaces are subject to availability and with the option to pre-book through reception, with a 2.1m height restriction. Parking cannot be guaranteed under any circumstances. Your car may be moved to an off-site location when parking with us. Alternative self-parking options are available within a 10 minute walk from the property. This hotel does not accept cash as a payment method. Credit, debit and prepaid cards are accepted to buy goods and services.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Great View
Family
Languages Spoken
English
Location
133 Jolimont Rd, Melbourne, Victoria 3002 Australia
Mantra on Jolimont Melbourne
3.8 reviews
Getting there
Good for walkers
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Nestled close to MCG, the CBD, and public transportation, Mantra on Jolimont Melbourne garners praise for its location, despite the aging infrastructure. Guests have called out the spacious rooms with kitchen and laundry facilities, though some lament the absence of a full-service restaurant. While opinions on the rooms are divided due to dated decor and maintenance issues, cleanliness and roomy interiors are well-regarded.
The atmosphere suits families and concertgoers, but service quality has been inconsistent. Cleanliness maintains a high standard overall, and while some guests question the value, others find the pricing fair.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Reasonable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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I recently stayed at Mantra on Jolimont Melbourne, and while the location and amenities were generally satisfactory, my experience was marred by an issue regarding my loyalty program benefits.
Who says that booking directly with Accor.com as an Accor Silver Plus member gives you the benefits you're entitled to? Despite my request and I could see the availability of rooms, the male receptionist could not honor my 2pm checkout benefit. This was quite disappointing and not in line with the level of service I have come to expect from this hotel chain.
Mantra on Jolimont Melbourne had been a hotel I was curious about, so for our 5th wedding anniversary, we decided to book a night here before flying out of Melbourne.
A few days before check-in, I emailed the hotel about our special occasion. I received a reply from their Accor off-site central reservations team, stating they had passed my enquiry through to the hotel's direct reception. All sounded good.
On the day of check-in, everything went smoothly thanks to a very friendly manager, Firas. However, there was no mention or acknowledgment of my email about our anniversary. When I asked, Firas stated they had not received anything from me! It must have been a communication mishap, so I mentioned we were celebrating our 5th wedding anniversary. Firas offered a bottle of De Bortoli Shiraz Cabernet, which I initially declined but later accepted with gratitude.
The hotel has an outdoor heated pool and a simple gym. The room is spacious with a kitchenette, and every two rooms share a laundry room with a dryer (washing powder can be purchased at reception), making it convenient for guests needing to do laundry.
When it came to late checkout, I called the reception and requested a 2pm checkout as we were leaving Melbourne later in the day. I was initially told no. After pushing harder, the snippy male receptionist stated their standard checkout time is 10am and could only extend it to 12pm. Despite my Accor status, which entitles me to a late checkout, and the availability of rooms during this low season, the male receptionist wouldn't extend beyond 12pm until I asked to speak to the duty manager. He finally agreed to extend it to 1pm. Tiring of the conversation, I left it at that.
I feel that at Mantra on Jolimont Melbourne, not only was there a communication lapse at check-in, but you also need to fight hard to request a late checkout, despite room availability. Additionally, don't expect finer details like welcome drinks for elite members to be offered proactively.
At all other Accor hotels I’ve stayed, welcome drinks are proactively offered to elite members upon check-in, but not at Mantra on Jolimont Melbourne.
It’s a shame that while the stay was decent, the failure to accommodate my 2pm checkout request left a negative impression and marred our stay experience. I hope the management addresses this issue to ensure better service for loyal members in the future.
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Breakfast is $30p/person walk in. Or $24 p/person pre-book the night before.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Mair, General Manager at Mantra on Jolimont Melbourne
Responded 14 Aug 2024
Thank you for taking the time to share your experience at Mantra on Jolimont Melbourne. We appreciate your positive feedback on our location, amenities, and the friendly service provided by our team. Your comments regarding the late check-out and loyalty benefits are important to us, and we regret that the service did not meet your expectations on this special occasion. We apologise for the miscommunication regarding your anniversary and the inconvenience you faced when requesting a late check-out. Your experience with our reception team is certainly not the standard we strive to uphold, and we will address this internally to ensure better service for our valued Accor members. We appreciate your feedback on welcome drinks for elite members and will look into enhancing our offerings. Your loyalty is important to us, and we aim to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Warm regards, Sunny Singh Interim General Manager
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Arrived just after 2 and couldn't check in till 3.15 as we were told they were short cleaning staff. Parking was not available and we asked to park outside but were told a skip bin was arriving in that space (3 days later still no skip bin) so we were directed to Wilson Parkin which was a 20 min walk and at $35 a day. The fridge was off balanced so the door sometimes didn't shut, the cutlery draw rubbed on the right-hand side of the cupboard so making it difficult to open. Water pressure in the shower i wouldn't rate and only needed the hot water tap on. We paid for a 1One Bedroom King Apartment and can definately advise that the One Bedroom King Apartment shown on the did was not the same space we had. Our room was very small and felt cramped compared to what a One Bedroom King Apartment advertised via photos on the web looked like - we would have just been better off with a studio for less. The restaurant is closed yet that doesn't say that on their website so no options for breakfast or dinner so we had to uber eats and have delivered. We really only stayed there as the closeness to the MCG and AAMI was all we wanted as we had 3 sporting events we were attending. I personally don't think it's worth the cost and having no restaurant I feel doesn't help. Was more disappointed
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Stocklinger, General Manager at Mantra on Jolimont Melbourne
Responded 26 Apr 2022
Hi Khearne, Thank you for taking the time to provide detailed comment on your recent stay and please accept my sincere apologies for the later check-in at 3.15, unfortunately, our team does it's very best to have all rooms cleaned and ready for new arrivals by 2pm and again I am sorry we missed this deadline. I have shared your comments with the whole team to ensure we are addressing your concerns regarding the hot water tap. As mentioned our restaurant is currently closed and we are working on plans to re open later in the year as our workforce returns, I hope our location nearby to the events was of beneficent during your stay. Kinds regards, Chris Stocklinger, Mantra on Jolimont
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We have stayed in a large number of hotels in the Melbourne CBD and needed reasonably priced accommodation for a single night to go to a concert at the nearby Sydney Myer music bowl. It is a little tricky to navigate the roads leading to Brunton Avenue as there are no u- turns & stopping zones but google maps helped & I am familiar with the area. I should have paid more attention to the parking as it needed to be pre-paid & there were no bays available. That said the staff were very helpful with on street parking including costs & hourly rates. I would recommend for a short stay but prefer hotels with restaurants & a bar 7 days.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luna Nguyen, General Manager at Mantra on Jolimont Melbourne
Responded 19 Nov 2024
Dear Birt1964, Thank you for taking the time to share your experience. We’re glad to hear that our team was able to assist you with parking options and that our location suited your plans for the concert at the Sydney Myer Music Bowl. We understand that navigating the area and pre-arranging parking can sometimes be tricky, and we appreciate your feedback. We’ll continue to explore ways to improve how we communicate parking information to make the process smoother for our guests. While we don’t offer a full restaurant or bar service 7 days a week, we do hope that the convenience of our location and the efforts of our team made your stay enjoyable. Your feedback helps us improve, and we’ll certainly keep it in mind as we review our services and offerings. Thank you for recommending us for short stays, and we hope to have the opportunity to welcome you back for another visit. If there’s anything we can do to enhance your next experience, please don’t hesitate to reach out. Regards, Luna Nguyen General Manager
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Fantastic location for the MCG or the Tennis or an event, but there are issues.
Big Plusses - The beds were very comfortable - Room(s) were clean - Staff were great
Negatives The initial room we were booked into (616) was incredibly tired and dated and nothing like the images of the room type on the site. The couch was tattered (frayed), looked dirty and worn out - not appealing at all, and when sitting on it, you sank quite deeply - and not in a comforting way. It certainly seemed like false advertising or a bait and switch. It was not the standard of other Mantras we have stayed in previously, and this was quite disappointing.
The kitchen cupboards and drawers were falling off their hinges and looked like you would expect from a 30 year old kitchen (laminate peeling/chipping off them).
The freezer compartment was in need of defrosting as the ice build up was thick enough that it meant we couldn't fit the ice-cream we had bought (and had to throw it out).
I mentioned these issues the first night, and they offered to move us to a different room (701) and this was much better - not quite as good as a friend's room, but much nicer.
There were a couple of issues though, one being a major one. The showers were at best - luke warm, and at worst - dangerous. (We also checked with friends in another room and theirs was the same). The shower essentially had 3 temperatures, and nothing in between. They could either be full cold, warmish (with low water pressure), or scalding hot - all within less than 1mm (or 1 degree) of adjusting the hot water tap. This was especially difficult for our special needs teenage daughter, but also frustrating for us. If the hotel is unable or unwilling to fix this dangerous situation, they should turn down the entire building's hot water thermostat. It is not safe (or pleasant) how it is. Even my wife who usually has very hot showers, was not able to stand the heat. This situation alone will make us (and our friends), not stay at the hotel again.
If it weren't for the showers being so dangerous (or disappointing), the review would have been much higher.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:The rooms ending in 01 and 02 have a view of the tennis courts, but also are right on the train...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luna Nguyen, General Manager at Mantra on Jolimont Melbourne
Responded 17 Oct 2024
Dear Gregsaxnix, Thank you for taking the time to provide such detailed feedback on your stay. We're glad to hear that you found the location convenient, the beds comfortable, and the staff helpful. We sincerely apologise for the condition of the first room you were assigned and the issues you encountered with the kitchen and furniture. It’s great that moving to a new room improved your experience, but we are very sorry about the dangerous shower temperature situation. Your safety and comfort are of utmost importance to us, and we take these concerns seriously. Rest assured, we are working on addressing the temperature control issue and working to ensure a safer experience for all our guests. We appreciate you bringing this to our attention, and we’ll review the condition of our rooms to ensure they meet the high standards expected from Mantra properties. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more seamless stay.
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This is our third time staying at this hotel and we'll keep coming back. First time as parents though and it did not disappoint, only made the experience more enjoyable with the amount of space. Dishwasher and dryer inclusive in the room, which makes it handy for kids mess and quickly cleaning it up. Breakfast was delicious and filled our little kiddies tummys and the adults didn't complain either. Parking was perfect as we hit Melbourne on foot, but when necessary was good to have the car there also.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Mair, General Manager at Mantra on Jolimont Melbourne
Responded 14 Aug 2024
Dear illzontour, Thank you for your continued loyalty to our hotel. We're thrilled that you found our accommodations spacious and well-equipped for your family. It's great to hear that our amenities, such as the dishwasher and dryer, made your stay more convenient. We’re also delighted that you enjoyed our breakfast and found our parking situation satisfactory. We look forward to welcoming you and your family back for many more stays. Best regards, Sunny Singh Interim General Manager
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We stayed in a one bedroom apartment for a month and it really felt like a home away from home. The room was clean with a kitchen and was serviced weekly however, the staff would provide daily towels and rubbish collection if needed. The rooms are a bit dated but functional. I used the full sized pool which was heated and small gym also available.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Near the train station.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luna Nguyen, General Manager at Mantra on Jolimont Melbourne
Responded 25 Sept 2024
Dear Exh2016, Thank you for your lovely review! We’re so pleased to hear that your stay in our one-bedroom apartment felt like a home away from home. It’s great to know you found the room clean and functional, and that our team was able to assist with daily towels and rubbish collection when needed. We’re also glad you enjoyed the full-sized heated pool and the gym during your stay. We appreciate your feedback regarding the room being a bit dated, and we’re continually working to improve our facilities for a more comfortable experience. We hope to welcome you back again soon! Regards, Luna
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Thought we coming to 4 star but the one bedroom apartment was like student accommodation- maybe worse! Also if you want your room to be cleaned you need to request it and only clean towels given in request!! After requesting, we had to go back and ask again as not changed. Shocking when it’s nit cheap to stay here.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Mair, General Manager at Mantra on Jolimont Melbourne
Responded 29 Oct 2023
Dear ajewe, Thank you for sharing your experience at Mantra on Jolimont. We apologize for not meeting your expectations during your stay. We're sorry to hear about the issues with your one-bedroom apartment and the cleaning service. Your feedback is important, and we'll address these concerns to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your insights and hope to have the chance to provide a better experience on any future visits.
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Great location for the Australian Open tennis. Easy walk to all arenas. Property is dated but fairly clean. Air conditioner not working and couldn’t be fixed apparently during my stay. Housekeeping service is by request only and notice you must ask for it the day before. Restaurant only open for breakfast. Accor welcome drink was bottled water left in the room. I have stayed at the property 7 times before and I can see they are scaling back or streamlining their customer service.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Mair, General Manager at Mantra on Jolimont Melbourne
Responded 4 Feb 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your loyalty as a returning guest and regret to hear about the challenges you experienced during your recent stay. We sincerely apologize for the inconvenience caused by the air conditioner not working properly. Your comfort is our priority, and we understand the impact it had on your overall experience. We assure you that our team is actively addressing this issue to prevent any recurrence. We're pleased to hear that our location near the Australian Open tennis venue was convenient for you. We understand the importance of proximity to the arenas and are glad you found it easy to access them. Your observations about the property being dated are duly noted. We are continuously working towards enhancements to provide a more modern and comfortable environment for our guests. Regarding housekeeping services, we appreciate your feedback about the notice requirement. We will review our procedures to ensure a smoother and more guest-friendly experience in the future. We genuinely value your continued patronage and hope to have the opportunity to welcome you back with an improved experience. Warm regards, Mantra on Jolimont Team
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Quick check in, friendly staff. Upon entering room and opening fridge it was found to be full of water as it had defrosted. As our room was on the reception floor, we attended the desk and the issue as promptly rectified. Having purchased some drinks as there are no bars in close walking distance, and not being able to open a bottle as no bottle opener in the room it was another trip to reception to obtain one as well as champagne glasses and decent drinking size glasses. After attempting to wash up it was found that the plug didn't fit the sink, hence another trip to reception, however it was unattended. We had a two bedroom apartment with the beds split to singles. The beds had been made up with the king/queen doona doubled over on 1 bed and the other bed had a thin blanket, so a single doona from the other room was swapped for the doubled over one due to the heat of the doubled over doona. While the above are not deal breakers, 5.00 am the following morning is, trains, trains, trains right outside the windows (2) of the second bedroom starting at 4.30 am and increasing from there. There are about 4 train lines with at times 3 trains passing at simultaneously making sleep impossible. At breakfast the first morning of our stay another guest on an upper floor complained of the same problem and couldn't believe how loud they were. We both said we were going to buy some ear plugs today. On our way out to the tennis we stopped at reception to ask a question and joked whether they had ear plugs because of the trains. Staff brought out a large container full of ear plugs and gave me enough or the next 2 nights. Obviously the hotel knows the train noise is a problem and still books out the rooms on the side near the tracks. This is totally unacceptable and these rooms should not be booked out. The ear plugs muffled the sound of the train but they were still too loud to stay asleep. Upon check out and advising how loud the trains are and how they disrupt sleep we were told "the seals on the double glazing must be loose" and management would be advised. In any other hotel a gesture of goodwill eg not paying for breakfast would be offered, however there wasnt even an apology. Whilst the hotel is close to the sporting precinct, there are no bars, cafes or convenience stores close by. Do yourself a favour and stay somewhere else and if you do stay here avoid room 107 and those directly above it.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Avoid room 107 and those directly above
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Mair, General Manager at Mantra on Jolimont Melbourne
Responded 4 Feb 2024
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you had a quick check-in experience and found our staff friendly. We apologize for the inconvenience you faced with the fridge and appreciate your understanding as we promptly rectified the issue. Your comments about the room amenities and bedding have been noted, and we will address these to enhance our guests' experiences. We sincerely apologize for the disturbance caused by the train noise. We understand the importance of a peaceful night's sleep and have taken your comments seriously. We appreciate your patience and the feedback regarding the earplugs, which we hope helped alleviate the situation. We value your input, and your comments about room selection will be used to improve our booking process. We apologize for any oversight during check-out and appreciate your understanding. We will investigate the concerns raised, especially regarding the train noise, to ensure a more comfortable stay for our guests in the future. Thank you for choosing Mantra on Jolimont, and we hope to have the opportunity to welcome you back for an improved experience. Warm regards, Mantra on Jolimont Team
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Being close walking distance to the MCG and city was convenient. Staff were friendly on check in and check out. Room we stayed in had dirty marks on walls and doors and large amounts of mould in the shower put us off. Had issues with shower not working properly reported it first thing in the morning to be told they were too busy to look at it and would get to it when they could and in the meantime to deal with it or shower in change rooms in the gym, we didn’t pay almost $1000 to shower in a change room. Buffett breakfast not worth the money not a great selection of options to choose and barista coffee was undrinkable
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip:Stay elsewhere not worth the money they charge nicer places in the same area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chris Stocklinger, General Manager at Mantra on Jolimont Melbourne
Responded 10 Aug 2023
Hi Karley, Thank you for taking the time to share your feedback. I apologise that your stay did not live up to our usual high standard, I can assure you that we have shared your comments with our team for improvement and are working on plan to improve the hot water system in the building and also have planned a paint and refresh of your room. As a guest, you spend more time in the rooms then us, so it's good to receive this feedback so we can work on an action plan to rectify these issues. We appreciate the positive feedback regarding the location and proximity to the City and MCG. Thanks again for your comments and we hope to welcome you back again soon.
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The fact that you are staying with them, I would be very surprised if they did not allow you to leave your luggage. Especially since you are coming back again for a few nights afterwards. You should be fine.
Palm Beach, Australia117 contributions44 helpful votes
Yes there was a safe available in our room. If not in your selected room, I am sure reception will accommodate your needs. This is a safe hotel. regards Neil
There are more places to choose from in the Melbourne area.
PRICE RANGE
AU$158 - AU$279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mantra on jolimont hotel melbourne, mantra on jolimont east melbourne
LOCATION
AustraliaVictoriaMelbourne
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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