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Quay West Suites Melbourne

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26 Southgate Ave Southbank, Melbourne, Victoria 3006 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (586)
Room & Suite (499)
Dining (41)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Quay West Suites Melbourne
Updated 09/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 168 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
Quay West Suites Melbourne is an apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Iron
Kitchenette
Dishwasher
Flatscreen TV
Microwave
Minibar
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English
1457Reviews31Q+A100Room tips
Traveller rating
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Popular mentions
Lazza21 wrote a review Sep 2021
Sydney, Australia35 contributions10 helpful votes
+1
Stayed 3 nights. Beautiful spacious apartment with huge bedroom, open plan kitchen/dining/living area. We asked for a balcony to take in the Melbourne skyline. Great location at Southbank within walking distance to city, restaurants, casino and most other attractions. Highly recommended.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Try to get an apartment on upper floors to appreciate views.
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Sharyn W wrote a review Jul 2021
Mooroolbark, Australia239 contributions42 helpful votes
+1
Our family of 2 adults and 2 children stayed in a 3 bedroom apartment for 3 nights. We arrived well ahead of check in time, but they allowed us to park our car, and they said they'd call us when our room was ready. We never hold out much hope that hotels will actually follow through on this promise, but we were pleasantly surprised when they called to let us know our room was ready! I later witnessed a person on reception take a call from some guests that were going to arrive early, and then the receptionist call through to housekeeping to make their room a priority. I was very impressed! We found all staff to be very friendly, helpful, and professional. We were also impressed that they were following Covid rules which required guests to book time slots for the pool and gym. This meant that there tended to only be 2 families in the pool area which kept it very civilised (we recently stayed at Crown Towers where the pool seemed overcrowded with families throwing frisbees across the pool, and dive-bombing into the pool making for a very unpleasant experience!). The room was MASSIVE!! A very large, open kitchen/dining/living area with sensational view across the Yarra and city. Each of our 3 bedrooms had King sized beds, and there were 2 bathrooms. The biggest downside of the room was that the bathrooms needed a few more lights plus an exhaust fan. We also found it strange that in all of the cupboard space (and there was a LOT!), there wasn't any shelves or drawers (the only drawers were in the bedside tables). The room was clean overall, but it was evident under the lounge and kitchen bench, and on the kitchen drawers and cupboard doors, that it needed a really thorough clean. Soundproofing in the building was excellent, as we didn't hear noise from other guests. Other reviews have said the rooms are dated, and we did find them to be a little dated, but nothing that would put us off staying again. The location, size of room, and service we received would have us happily stay again and recommend to anyone looking for a family, business, or friends getaway in Melbourne city.
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Date of stay: July 2021
Location
Cleanliness
Service
Room Tip: a high floor facing the city would be best.
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 26 Jul 2021
Thank you for the review, we appreciate it. We look forward to welcoming you back again soon.
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chinajulie wrote a review Apr 2021
Hobart, Australia30 contributions26 helpful votes
We were very happy with the reception staff, they made us feel like part of the family, we were also given a free room upgrade that was a nice surprise. parking was available on site. Also late check out was great
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Date of stay: April 2021
Value
Rooms
Service
Room Tip: you are able to request quiet rooms
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2 Helpful votes
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 14 Apr 2021
Thank you for the review, we appreciate it.
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Trav90 wrote a review Apr 2021
Sydney Olympic Park, Australia10 contributions16 helpful votes
We stayed here for 2 nights and found the location excellent as it is close to public transport, shops, restaurants, and local attractions. The room was very nice and modern, comfortable bed and clean bathroom. The only issue we had was the refrigerator made a terrible noise frequently and didnt actually chill or freeze anything (room 1114) but apart from that the apartment was very comfortable. We made use of the pool and gym which were clean and easily accessible. The staff were all very friendly and professional yet welcoming. The only issue we had was with the restaurant, we attempted 3 times to get seating for breakfast and you could just tell it was poorly managed. The staff were run off their feet and the tiny dining room barely catered for the number of guests wanting to dine with a very limited selection of meals. I also received a free drink voucher as part of my Accor membership but could never use it as the restaurant was always full. Overall a really nice property, couldn't fault it and with improvements with the restaurant I would easily recommend others to stay here.
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Date of stay: April 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 14 Apr 2021
Thank you for the review, we appreciate it , we are sorry you had issues with the food and beverage facilities and did not have the opportunity to use your drink voucher.
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sevans646 wrote a review Apr 2021
1 contribution1 helpful vote
From the moment you walk in you feel welcomed, the staff go beyond for you and all are very friendly and wonderful to chat with. The rooms are a good size the bed is comfortable. Breakfast downstairs is really good and the coffee is amazing. The pool and spa are very clean and relaxing. Will definitely be staying here again & again.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Jackie Porter, General Manager at Quay West Suites Melbourne
Responded 6 Apr 2021
Thanks for the great review.
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PRICE RANGE
USD 141 - USD 277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quay west suites melbourne hotel melbourne, quay west hotel melbourne, quay west melbourne
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
107
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Frequently Asked Questions about Quay West Suites Melbourne
Which popular attractions are close to Quay West Suites Melbourne?
Nearby attractions include Melbourne Urban Adventures (0.3 km), Bartronica (0.4 km), and National Gallery of Victoria (0.3 km).
What are some of the property amenities at Quay West Suites Melbourne?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Quay West Suites Melbourne?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Quay West Suites Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Quay West Suites Melbourne?
Yes, parking is available to guests.
What are some restaurants close to Quay West Suites Melbourne?
Conveniently located restaurants include Roule Galette Melbourne, Chocolate Buddha, and Straits Cafe Melbourne.
Are there opportunities to exercise at Quay West Suites Melbourne?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Quay West Suites Melbourne have an airport shuttle?
Yes, Quay West Suites Melbourne offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Quay West Suites Melbourne located near the city centre?
Yes, it is 0.8 km away from the centre of Melbourne.
Are any cleaning services offered at Quay West Suites Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Quay West Suites Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.