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Mantra Southbank Melbourne

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#62 of 157 Hotels in Melbourne
Certificate of Excellence
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Mantra Southbank Melbourne
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951 Reviews from our TripAdvisor Community

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There are newer reviews for Mantra Southbank Melbourne
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Showing 947: English reviews
Brisbane, Australia
1 review
Reviewed 28 September 2016

The room was clean, well stocked and a good size and the service at breakfast was very good. Breakfast was good value for money. Location was excellent. However there were not enough pillows and when we called both room service and housekeeping there was no reply.

Review collected in partnership with this hotel

Helpful?
Thank 562kaths
Management response:

Dear Kath, Thank you for providing us with feedback on your recent stay. I am pleased that you enjoyed our breakfast and found the location excellent. I apologize that there was an issue with contacting the housekeeping department. Your comments have caused me to review our operating procedures with regards to when the head housekeeper is absent from her office.... More 

Traralgon
1 review
Reviewed 28 September 2016

Excellent room and service, needed towels in the pool area. Awesome location and very affordable parking. Got a complimentary bottle of wine which was very nice and very much appreciated. Would definitely come back

Review collected in partnership with this hotel

Helpful?
Thank 993danif
Management response:

Hello Danif, Thank you for taking the time to let us know about your recent stay. I am sorry that pool towels are not available in the pool area. Additional pool towels if required next time you stay are available at reception. I am pleased that you enjoyed your wine. We look forward to seeing again soon. Regards Cheryle More 

Brighton, United Kingdom
1 review
Reviewed 27 September 2016

We had a very nice stay here. Really close to southbank and flinders street. Only inconvenience was that our room key stopped working and it was system error. My four year old son enjoyed the pool a lot.

Review collected in partnership with this hotel

Helpful?
Thank hollim376
Management response:

Dear Hollim, Thank you for choosing to stay with us at Mantra Southbank. I am sorry that your room key became inactivate and happy that the matter was resolved. Our indoor pool is large and a great plus for families. We hope to see you again when you and your family are next in Melbourne. Regards Cheryle More 

Sydney, Australia
1 review
Reviewed 27 September 2016

Overall location excellent, pool facilities great as well.However our only negative was how noisy the rooms were. Not sure if windows have been doubled glazed as the street noise was very loud and made it difficult to sleep.

Review collected in partnership with this hotel

Helpful?
Thank melaniebD4534PR
Management response:

Hi Melanie, Thank you for providing us with feedback on your recent stay. I am sorry that you found sleep difficult. The city location does provide atmosphere but unfortunately at times can be a little loud. We hope this aspect does not affect your future Melbourne experiences as you feel the location is excellent. Regards Cheryle More 

Brisbane, Australia
1 review
Reviewed 26 September 2016

Our air conditioner was broken and when staff was informed it was fixed in the afternoon. The staff who made our beds and cleaned our rooms always left our rooms beautifully. Thanks. The view of the Victorian Arts Centre was beautiful and appreciated by all family members.

Review collected in partnership with this hotel

Helpful?
Thank E1709RJpatriciah
Management response:

Dear Patriciah, Thank you for letting us know that you enjoyed your stay at Mantra Southbank. I am sorry that there was an initial problem with the air conditioning but very heartened to learn that maintenance were quick to respond. Thank you for complementing housekeeping on the presentation of your room. Housekeeping it is a tough job and the staff... More 

Sydney
1 review
Reviewed 25 September 2016

Location and staff are great and keen to help. Room service is fast but at the expense of Restaurant service which was slow. Room was missing some key amenities such as sharp knife, working toaster, sink plug etc but was very clean and well serviced daily.

Review collected in partnership with this hotel

Helpful?
Thank hhW4954RQ
Management response:

Good afternoon, Thank you for your feedback and the time taken to comment is much appreciated. I am sorry though to note that some of the key amenities were missing from your room, this should not have occurred. I have spoken to housekeeping to ensure that rooms remain appointed and well stocked during the daily service. Regards Cheryle More 

Geraldton, Australia
Level Contributor
7 reviews
Reviewed 25 September 2016

The room we were provided with was small and pokey, not much of a lounge to sit on if you wanted to watch TV, really only suitable for one person and you would get a crick in your neck trying to watch it as there wasn't much space between the lounge and where the TV was situated on the wall.... More 

Review collected in partnership with this hotel

Helpful?
Thank aneakcannon
Management response:

Hello Aneakcannon, Thank you for providing feedback regarding your recent stay with us. I am sorry you were let down with some aspects of your accommodation especially the size of your room. I am working through the hot water issue with maintenance and the opening of the bathroom and bedroom doors. We hope you will stay with us again and... More 

Level Contributor
80 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 September 2016 via mobile

Great location close to the river and a lot of amenities staying at the the mantra means I have plenty of options The room itself is not huge but has everything I need for a two week stay in the city. Down sides include internet access cost, and lack of a view. The upside include nice room, friendly staff and... More 

Helpful?
Thank Darren A
Management response:

Hi Darren, Thank you for staying with us and providing feedback on your two week stay. In response to feedback such as yours we have reviewed the cost of our WIFI access and substantially reduced the price. I am pleased that you enjoyed the room facilities and found the staff friendly. We look forward to seeing you again when you... More 

Wollongong, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2016

Great staff but tired rooms with shocking water pressure in shower and basin. Self contained side of things not that flash either.Great location though with good access to arts precinct and southgate shops and restaurants.

Review collected in partnership with this hotel

Helpful?
1 Thank J3081YWdavida
Management response:

Dear David, Thank you for your feedback, I am sorry that at the time of your stay the water pressure was lacking in your guest room. Maintenance have investigated the matter and repaired a broken pump that was causing the problem. Our self contained facilities are continually being upgraded to improve the offerings for our guests. I am pleased that... More 

Burnie, Australia
1 review
Reviewed 24 September 2016

Great location. River right on your doorstep. Close to transport, shopping, food and entertainment. Staff extremely knowledgable, friendly and helpful . Rooms excellently equipt, spacious and clean. Wonderful views from our balcony .

Review collected in partnership with this hotel

Helpful?
Thank michellewG9420KQ
Management response:

Dear Michelle, Thank you for providing us with feedback regarding your recent stay. We are very happy that you enjoyed your recent stay and found our staff knowledgeable. We look forward to seeing you soon so you may again emjoy the wonderful views. Regards Cheryle More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Mantra Southbank Melbourne offers spacious apartment-style accommodation in the heart of Melbourne's vibrant arts and entertainment district which includes the National Gallery of Victoria, the Arts Centre, Federation Square and the Botanical Gardens. Located within a quick stroll to the CBD, Mantra Southbank Melbourne is also within walking distance of most of the major sporting venues including both the MCG and Hisense Arena to the east; and Crown Casino and the Melbourne Convention and Exhibition Centre to the west. Whether arriving by public transport or car the hotel is easily accessible! Mantra Southbank Melbourne offers one and two bedroom spacious, well-appointed apartments with modern amenities and most rooms boast stunning views of the city and nearby Melbourne Botanical Gardens. All rooms feature a lounge and dining area, Foxtel and digital channels including Fox Footy, fully-equipped kitchen with full-size cook top, oven, refrigerator and dishwasher, laundry with washing machine, dryer, iron and ironing board, wireless internet access (charges apply), ISD/STD direct dial phones, air-conditioning, sound system with CD player, some rooms with an ipod dock, pay movies, mini bar, tea and coffee making facilities. The hotel offers excellent facilities for both leisure and corporate guests and is ideal for families. Mantra Southbank Melbourne facilities include a 15 metre indoor heated pool and spa, well appointed gym, Restaurant and Bar and Conference and Meeting facilities; which will accommodate between 20 and 60 delegates. Our Swan Lake room offers an outdoor area with spectacular city views. All-inclusive half-day, full-day and residential conference packages are available with the flexibility to tailor specific catering and audio-visual needs to suit all requirements. Mantra Southbank Melbourne is the perfect choice for your next Melbourne getaway. WHAT ARE WE CLOSE TO: * Victorian Arts Centre- 5 minute walk * Melbourne Concert Hall- 5 minute walk * Hammer Hall- 5 minute walk * Sidney Myer music bowl- 5 minute walk * National Gallery of Victoria- 5 minute walk * Australian Centre for moving images- 5 minute walk * Melbourne Aquarium- 10 minute walk * Botanical gardens- 5 minute walk * Crown Casino- 10 minute walk * Flinders St Station- 5 minute walk * Southern Cross Station- 15 minute walk * Federation Square- 5 minute walk * Albert Park Grand Prix Circuit & Golf Course- 20 minute walk * Melbourne Convention & Exhibition Centre- 10 minute walk * MCG - 15 minute walk * Rod Laver Arena, Olympic Park, Hisense Arena- 15 minute walk * Etihad Stadium- 25 minute walk * Southgate restaurants & boutiques, 5 minute walk * Tullamarine Airport - 40 minutes by road * Avalon airport- 1 hour by road * Free City Circle trams- 10 minute walk * Eureka tower- 5 minute walk * DFO South Wharf- 15 minute walk * Williamstown ferry- 5 minute walk * St Kilda- 15 minute by tram * St Kilda Beach- 15 minutes by tram * Luna park- 15 minute tram * Regent Theatre-15 minute walk * Lygon St- 15 minutes by tram ... more   less 

Additional Information about Mantra Southbank Melbourne

Address: 31 City Rd, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: $164 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Southbank Melbourne 4.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Mantra Southbank Melbourne Hotel Melbourne
Mantra Southbank Hotel Melbourne
Melbourne Mantra Southbank Hotel
Mantra Southbank Melbourne Victoria
Hotel Style:
#17 Spa Hotel in Melbourne
#52 Family Hotel in Melbourne
#54 Business Hotel in Melbourne
#60 Luxury Hotel in Melbourne
#65 Romantic Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Mantra Southbank Melbourne staff and other travellers.
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2 months ago
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3 months ago

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Questions? Get answers from Mantra Southbank Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select rooms:- 501 / 601 there away from the road. or rooms 508 -511 and other floors with similar numbers they are on a quiet side street”
 of 5 bubbles Worldwidediner, 14 Nov 2016 | Read review
“Corner apartment rooms with big windows looked best.”
 of 5 bubbles dazman_family, 21 Oct 2016 | Read review
“The Gallery apartment is at the point of the hotel building, nice views and very spacious.”
 of 5 bubbles O5365VQsarahj, 10 Oct 2016 | Read review
“Ask for room on a higher level.”
 of 5 bubbles sushilbhaskar, 30 Aug 2016 | Read review
“if you don't like dark rooms ask for a room with more light”
 of 5 bubbles 629SusanS629, 24 Aug 2016 | Read review
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