The hotel was very nice, however the things in the room were a little old. The lobby, food and everything else was superb. The staff were extremely kind and never failed to help us. It's an amazing hotel and for sure would recommend it.
Hello! My mother left her hearing aids at the hotel in February 2020, and due to COVID took a bit to long to inquiry whether they were found. Months later and they still had them! It took us a several emails to arrange for Stamford to help us get the hearing aids back to the States, but we finally did! The front desk was friendly and helpful throughout! Very happy!
The hotel was nice enough. We paid quite a lot for the meals on top of accommodation and also for valet car parking. That was the mistake. I found the next day that the car had been driven too close to a rubber-covered post at the car park exit. It was captured on dashcam with the sounds of the alarm going off. I spoke the next day to the Concierge and he told me the company would cover costs. I was asked to forward photos and the dashcam video, which I did. I had no acknowledgement a fortnight later, so phoned again to find that I was put onto an individual who told me that the car was already damaged. Something I vehemently deny. It was a bit dirty from country roads, but undamaged. That individual was extraordinarily rude in speaking with me. I asked to speak to the day manager who told me that because of computer issues he couldn't deal with my issues. So the hotel is nice enough, but the integrity in dealing with my complaint is unresolved and it cost me over $1000 to resolve. I won't be going back…
We spent 2 nights in the hotel. The room was a queen 1 bed suite. The room was very hot and the aircon didnt work. The Tv in the room also didnt work, it had been unplugged at the back. Staff tried twice to repair the aircon twice but no change. The second night we moved to another room, much better. The second room was also cleaner and less tired looking.
We stayed here recently for our wedding anniversary and were greeted with a smile and a friendly reception lady. Once in our room we were pleasantly surprised at the size and layout of our room. To top off our lovely stay we also had a card and a bottle of wine left to celebrate our wedding anniversary. Thank Stamford Plaza we will return!.
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