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About
#37 of 415 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services.
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Property amenities
Paid public parking on-site
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, French, Chinese
Location
100Great for walkers
Grade: 100 out of 100
394Restaurantswithin 0.5 km
141Attractionswithin 0.5 km
25 Collins Street, Melbourne, Victoria 3000 Australia
Getting there
Rental CarsSee car hire from USD 25/day
6379Reviews51Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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+1
The team upgraded us to a Junior Suite - good size with shower and very comfortable bed. We ate breakfast in Club 35 restaurant- nice views of Melbourne and the food was tasty. Chef made us poached eggs just perfect. Afternoons in Exec Lounge where we were served canapés and a drink- very enjoyable. We were served a birthday surprise of a special plate saying Happy Birthday with cakes and a bottle of wine. Made my wife feel very special.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Sofitel is located at the top end of Collin’s Street in the city with a free ride tram stop right...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded 2 days ago
Thank you for your lovely comments and thank you for choosing to celebrate your Birthday at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
Went to Melbourne to attend to our business conference and decided to take more time to visit my old grounds. My stay was so much joyous by selecting this hotel. From the very moment I put my foot down I was met with the kindness and respect. My check in process was flawless, not to mention super warm advice from the concierge gentleman who happened to notice a small damage that happened to my gourmet. He brought it to my attention and attempted to fix it immediately. My room was upgraded in recognition of my membership to one of the highest level rooms. The actual room was very attractive and had lovely views. Great ambience, location, quality of finished, service are the least I could mention. Thank you Sofitel for making my stay so much better. Oops, almost forgot the men, I had a very late flight back home and I was allowed to remain in the room till 1pm without the additional charge!…
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Clive Scott, General Manager at Sofitel Melbourne on Collins
Responded 16 Aug 2022
Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sofitel on Collin is the 5th hotel we checked in during our 2 weeks trip in Sydney and Melbourne. The reservation was made under AccorPlus Platinum with a note to the hotel that it is for a birthday celebration. The two day stays at this hotel was the best stay that we have during the trip. Given the status, we were given an early check in to a corner room on 43rd floor that gives us an excellent view of the city, pretty much 180 degree view. The room was very spacious with 2 comfortable seats close to the window and the crispiest bedding during the trip. As it was a celebration for a major birthday they also leave us a bottle of chilled brut, which was really nice. Our other perks include breakfast, snacks, evening canapes and drinks and sweet which were outstanding. Breakfast includes nice cold spread and hot plate a la carte. Snacks are mostly sweet which are of good quality. The canape and evening drinks were also very good, there are some cold spread and also platter of hot snacks along with brut, red/white wine as well as cocktail, mocktail and spirit. To cap it, they serve very good chocolate. If you can get the chocolate truffle, that is the one not to be missed. Don't forget to visit the gym where 2 massage chair are available for use and it was fab. The service was also impeccable, all the staff were generous, friendly and on top of their game. The weather was not great during our stay, but I was more than happy to stay in the room watching the rain and looking at everything that is ongoing at the city. I'd highly recommend Sofitel on Collin and will absolutely be coming back when we are visiting Melbourne again. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Forget the stylish amazing Sofitel that was a wonderful experience years ago. This place is sadly just good for the views now. No priority for ACCOR members, mediocre breakfast, limited 'budget' mini mar, no water (even in glass) and old broken snacks on the shelf. Also you may not get the actual room you book (e.g. a corner room), just whatever they want on the day. Also terrible putrid smells on the 40th floor that I'd rather not think about..
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Insist on the right room & ask for the extras.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded 1 week ago
Thank you for your review. We are truly sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very luxurious from the moment we stepped in. The staff were on to our needs the second they laid their eyes on us. We arrived early but they accommodated us straight away. The breakfast was delicious and a large assortment. We drink Oat milk, which they had and Late's and other coffee's, were made available at no extra cost. Would definitely recommend and stay there again ourselves.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded 1 week ago
Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. I am delighted that you enjoyed our delicious breakfast and that you appreciated the service of our friendly and welcoming staff. I hope to have the pleasure of welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
From the moment I arrived in the driveway till checkout, everything about this hotel was perfect. Reception was professional yet friendly. Room was spotless and quiet. Room service was delicious and arrived promptly. Amazing views too. Will stay again.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded 1 week ago
It is fabulous to hear that you enjoyed your stay and we are delighted to know that you enjoyed all aspects of it, especially the quality of our room service as well as the comfort of our rooms. We appreciate your kind feedback about our team and we will ensure this is shared. We look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely stay at the Sofitel, our absolute trip highlight was breakfast each morning hosted by Alice who went above and beyond to make our stay more enjoyable. Rooms clean, good location, but truly Alice was the best thing about our stay. Thank you for being so kind to us.
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Date of stay: November 2023Trip type: Travelled with friends
Room Tip: Valet parking was very easy, our room had a beautiful view over the city; we were on level 38.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded 1 week ago
Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Alice from No35 breakfast. She is truly wonderful and she will be so pleased to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just before flying back to Malaysia we got to stay at Sofitel Melbourne. I just have one thing to say about my stay, it was absolutely wonderful. The hotel may not have the newest facilities however the views make up for this! We had a room overlooking the river, I would recommend this to everyone! The staff in the hotel is also just amazing. I had a lovely talk with Mariek in the bar and the Dutch concierge Daan was fabulous. He assisted us after we had some problems after check-in and greeted us by our name every time he saw us! I would recommend staying here to everyone!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded 23 Oct 2023
Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Mariek & Daan. They will be truly pleased. I hope to see you again here at the Sofitel Melbourne On Collins.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Had a lovely 4 nights stay here at Sofitel Melbourne on Collins. We arrived at the hotel early around 11am and the room was not ready. Understable since it was the school holidays and a Saturday. We went out for lunch and got a call mentioning the room was ready around 2pm. During check in, I did input a request to the agent whom I cannot recollect his name; but a French guy and super nice. He managed to accord my request for a standing shower room. So we are very happy. We were also allocated a room on the 41st Floor which was nice and the room offered amazing views as expected. The room is spacious and comfortable. The only feedback I would give is the wardrobe area being too small. The beds were comfy and the bathroom was good. Another feedback would be to place some sills on the bathroom shower door so that water does not seep out when showering. There was nightly turndown service and we managed to use our welcome drinks vouchers at the bar. Location of the hotel was on the quieter end of Collin Street which is absolutely fantastic. Overall, my partner and I had a lovely time at the hotel and would not hestiate to recommend and stay again. Thank you team.…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded 23 Oct 2023
Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our LUXit hair and makeup team, with over 20 members, participated in a conference at the Level 35 Tower Suites, Sofitel Melbourne on Collins. Post-conference, we enjoyed their signature cocktails at the Atrium bar. A great hotel for work and play.
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded 23 Oct 2023
Thank you for leaving such a fantastic review! I am pleased to read that you enjoyed the conference as well as post conference drinks at the Atrium Bar. I hope to see you again here at the Sofitel Melbourne On Collins.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 228 - USD 354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel melbourne on collins hotel melbourne, accor melbourne on collins, melbourne sofitel
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
363
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Frequently Asked Questions about Sofitel Melbourne on Collins
Which popular attractions are close to Sofitel Melbourne on Collins?
Nearby attractions include Depot Adventures (0.2 km), The Ian Potter Centre: NGV Australia (0.4 km), and The Regent Theatre (0.5 km).
What are some of the property amenities at Sofitel Melbourne on Collins?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Sofitel Melbourne on Collins?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Melbourne on Collins?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Melbourne on Collins?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sofitel Melbourne on Collins?
Conveniently located restaurants include Rice Paper Scissors, Straight Outta Saigon, and Il Bacaro Cucina e Bar.
Are there opportunities to exercise at Sofitel Melbourne on Collins?
Yes, guests have access to a fitness centre during their stay.
Does Sofitel Melbourne on Collins have airport transportation?
Yes, Sofitel Melbourne on Collins offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Melbourne on Collins?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Melbourne on Collins offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.