Novotel Melbourne on Collins
5,155 reviews
#81 of 174 Hotels in Melbourne
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270 Collins Street, Melbourne, Victoria 3000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 173
USD 173
Free cancellation until 09/10/21
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USD 158
Expedia.comUSD 172
eDreamsUSD 173
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Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
View all photos (947)947
Room & Suite (463)
Dining (73)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 24/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Melbourne on Collins
Updated 24/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#81 of 174 hotels in Melbourne
Location
Cleanliness
Service
Value
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Taxi service
Business Centre with Internet Access
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Location
Full view
100Great for walkers
Grade: 100 out of 100
908Restaurantswithin 0.5 km
243Attractionswithin 0.5 km
5,155Reviews41Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Having stayed at this hotel a few years ago I know how good it really is and I think out stay here during quarantine was entirely different. No doubt we didn’t get the usual experience but to be fair I’m not sure that was entirely the hotel’s fault. The room was fine, and fortunately we had a view of Collins St, so something to look at. No the windows didn’t open, no there was no outside exercise but this wasn’t the hotel’s fault. Nor presumable were the awful meals. Perhaps the government should have provided microwave ovens then we could have at least heated the otherwise tepid meals.Room service was ok but choice wasn’t really much and was pricey. However the second week we could get Uber eats. We also took delivery of a large package from home which was a lifesaver. Hotel were good and on arrival social distancing and precautions were taken. I did think though that our luggage and outdoor clothes should have been taken for disinfecting. From our point of view maybe some cleaning materials needed to be in the bathroom but overall I would like to thank the staff through what has been a very trying time. We did have security guards outside the room and they always seem to have masks. Thank you Novotel…
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Date of stay: April 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Craig Smith, Other at Novotel Melbourne on Collins
Responded 23 Aug 2020
Dear alimelb, Thank you for your constructive feedback regarding your recent experience at the hotel. You are right that due to government restrictions for repatriation travellers we have been limited with the services and amenities we have previously been able to provide to ensure compliance with regulations currently in place for Covid-19. Rest assured that your recent stay is not reflective of the high service standards Novotel Melbourne on Collins regularly provides when permitted to operate outside of the current national health and safety restrictions. Take Care, Craig Smith General Manager
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during our stay in Melbourne we were two night in this hotel. It's nice located in the centre of the city. Very close to a lot of restaurants and bars. Chinatown is also very close and there are a lot of malls.
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Date of stay: January 2020
Value
Rooms
Service
2 Helpful votes
Helpful
I came to chill at the hotel looking to use some wifi and I paid for it and it was not even that good I try to load up google and it took 2 mins and after 2 mins it said can not reach please reload your internet which means I had to pay for wifi again
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: i would not recommend staying here
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1 Helpful vote
Helpful
Response from Karen Taylor, Other at Novotel Melbourne on Collins
Responded 11 May 2020
Dear John_Banks1408. Thank you for your feedback regarding your current experience with internet at the hotel. Yes, you are correct that our internet bandwidth had been stretched to capacity due to the abnormal increase in demand we had been experiencing as a result of all guests being contained in their rooms in this current environment. You will be pleased to know that we have significantly increased the internet capacity ensuring an uninterrupted online experience for all guests. This service is complimentary so if you feel that you have been charged for internet, please dial 9 on your in-room phone to speak to reception and they will review the status of your in-room charges. Warm Regards, Karen Taylor General Manager
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14 days in isolation in this hotel was not pleasant. Food delivered warm in takeaway containers, not large, little variety, not particularly tasty. Other paid choices from hotel restaurant were expensive, with very little choice and served in disposable containers. Room insulation not great so sleep not great when noisy guest around
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Date of stay: April 2020
Value
Rooms
Service
3 Helpful votes
Helpful
Response from Karen Taylor, Other at Novotel Melbourne on Collins
Responded 11 May 2020
Dear Mikemoama, Thank you for your feedback regarding your recent experience at the hotel. You are right that due to government restrictions for repatriation travellers we have been limited with the services and amenities we have previously been able to provide to ensure compliance with regulations currently in place for Covid-19. Rest assured that your recent stay is not reflective of the high service standards Novotel Melbourne on Collins regularly provides when permitted to operate outside of the current national health and safety restrictions. Warm Regards, Karen Taylor General Manager
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my wife and I are staying here for compulsory 14 day quarantine after a 2 month holiday in the USA. We got better internet services in the middle of Kansas than we are at this hotel in the middle of Melbourne. Even after being put on the premium internet service, we are getting download speeds of less than 2mbps, and we are told by the hotel IT guy there is nothing more that can be done. Since this is our only connection with the outside world this is just disgraceful. Hotel management really need to lift their game in this area to attract connected travellers. This is the worst internet connection I have ever experienced anywhere in the world.
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Date of stay: April 2020
Rooms
Service
Sleep Quality
Room Tip: king rooms are a good size and comfortable. Don't rely on the internet connection though
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2 Helpful votes
Helpful
Response from Karen Taylor, Other at Novotel Melbourne on Collins
Responded 11 May 2020
Dear brianfR4622XJ, Thank you for your feedback regarding your recent experience at the hotel. Yes, you are correct that our internet bandwidth was stretched to capacity during your stay due to the abnormal increase in demand we are experiencing as a result of all guests being contained in their rooms in this current environment. In recognition of this, we have recently significantly increased the capacity of the bandwidth to provide an uninterrupted internet experience for current and future guests. Warm Regards, Karen Taylor General Manager
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PRICE RANGE
USD 117 - USD 191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel melbourne on collins hotel melbourne, accor melbourne on collins, melbourne novotel
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
380
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Claim Your Listing Frequently Asked Questions about Novotel Melbourne on Collins
Which popular attractions are close to Novotel Melbourne on Collins?
Nearby attractions include Melbourne Urban Adventures (0.4 km), Drinking History Tours (0.4 km), and Bartronica (0.3 km).
What are some of the property amenities at Novotel Melbourne on Collins?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Novotel Melbourne on Collins?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Melbourne on Collins?
Yes, parking is available to guests.
What are some restaurants close to Novotel Melbourne on Collins?
Conveniently located restaurants include 11 Inch Pizza, Da Guido 365, and Straight Outta Saigon.
Are there opportunities to exercise at Novotel Melbourne on Collins?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Novotel Melbourne on Collins located near the city centre?
Yes, it is 0.7 km away from the centre of Melbourne.
Are any cleaning services offered at Novotel Melbourne on Collins?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Melbourne on Collins offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Melbourne on Collins?
Many travellers enjoy visiting Old Melbourne Gaol (0.9 km), St. Patrick's Cathedral (1.2 km), and Rippon Lea Estate (7.7 km).
Is Novotel Melbourne on Collins accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.