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Novotel Melbourne on Collins

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4,255 Reviews from our TripAdvisor Community

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Showing 4,104: English reviews
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Phuket, Thailand
Reviewed yesterday NEW

A home away from home.. Novotel was perfect in all ways.. nice clean room, good location nice lobby bar, breakfast and dinner was also good.. very attentive staff and good management team.. we were very satisfied and will surely be back ..

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Helpful?
Thank Raj121168
Melbourne
HOTEL’S FAVOURITE REVIEW
Reviewed 30 August 2016

This is our third stay at the Novotel. It has a great location right in the middle of the city, and appears to have been refurbished inside since our last stay. Despite obtaining a cheap two-night stay, a welcome surprise was being upgraded to an executive suite. I have never ever stayed in such a large hotel room. The food...

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Helpful?
1Thank phebianMelbourne
About Hotel's Favourite Review
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review following your recent visit with us. Thank you for the compliment you have given my team I am appreciative of your comment and yes they do strive to exceed guest expectations. I am extremely sorry that we have not met your expectations otherwise, please allow me to express my sincerest apology. We look forward to...

Gold Coast
Reviewed 2 days ago NEWvia mobile

This hotel is in a great location to everything you need within the city. The friendly staff went out of their way to ensure that all my pre arrival requests were meet so that I could enjoy a comfortable nights stay in the heart of Melbourne.

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Helpful?
Thank Caradi M
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

So pleased you loved our location and enjoyed all the comforts from home we offer along with my teams unique friendly service and outstanding hospitality. We very much look forward to make you feel welcome in the future and thank you for your time to post this glowing review. Sincerely, Karen Taylor General M\manager

Melbourne, Australia
Reviewed 2 days ago NEW

We were generally happy with our stay. My only disappointment was that despite the Novotel website claiming a 5pm checkout for families, on enquiry at the desk I was told that we could only check out later than 1pm if we were prepared to pay a fee. That is either not made clear on the website, or not consistent with...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 219jasminh
Perth, Australia
Reviewed 3 days ago NEW

Great location in centre of CBD.Big comfortable rooms.Very clean. One problem; The WIFI is so slow,its useless.If going for business,this is a big negative.Ok for holidays etc due to its close proximity to everything.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Joe L
Reviewed 4 days ago NEWvia mobile

Booked to stay at the hotel with my wife and kids and to be honest I felt the room was a little small. I called the reception and they couldn't have been more helpful. My room was switched for something a little more roomy and we were on the right track. The foldout bed for the kids was a bit...

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Helpful?
Thank Cameron W
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Absolutely awesome to read my team did everything to make your family visit a joy. We look forward to make you feel welcome again and thank you for your review. Sincerely, Karen Taylor General Manager

Ulverstone, Australia
Reviewed 5 days ago NEW

Great location, nice room with good insulation (near the lifts, but could't hear them), good bed and great breakfast. Helpful, pleasant and efficient staff. Very efficient car valet parking service from nearby garage (we had two vehicles, and took one or both out on each day of our visit).

Review collected in partnership with Accorhotels.com
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Helpful?
Thank W6753IWandrewm
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you, we very much appreciate your review and are thrilled you liked all the services we offer our good guests. We would love to see you again and make you feel welcome. Sincerely, Karen Taylor General Manager

Auckland
Reviewed 6 days ago NEW

After staying at the Auckland Airport Novotel we were looking forward to the Melbourne one,again great hotel to stay at , here for 2 nights,roomy accomodation,very good shower and toiletries. Comfortable bed and the pillow option always a plus We had 2 dinners here both very good,service first class and a good selection at breakfast This hotel is very central...

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1Thank Kiwis2NthShoreAuck
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review and recommendation. We very much would love to see you in the future should your travels bring you back to Australia. Sincerely, Karen Taylor General Manager

Wokingham, United Kingdom
Reviewed 1 week ago

Really great location, staff very helpful, breakfast good selection for every taste, had a meal in the restaurant one evening it was excellent, rooms clean and plenty of room, excellent shower, very quiet for a city centre hotel.

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Helpful?
Thank Alison H
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. It is pleasing to know you had a wonderful time and loved all the services we offer. My team and I look forward to make you feel welcome again. Sincerely, Karen Taylor General Manager

Wellington, New Zealand
Reviewed 1 week ago

Rooms very nice, petite. Interesting window arrangements looking down on internal atrium area. Staff very helpful. Small pool overlooking atrium area (was very hot around there and noisy when children in pool). Restaurant excellent, particularly recommend the calamari and the roasted beetroot and feta side!

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Helpful?
Thank Le S
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent review and patronage. Our Hotel is build around a shopping complex which is known as St. Collins Lane who links Collins Street to Little Collins Street and makes for great discoveries in Melbourne's Lanways and Arcades. Pleased you liked the services we offer. We hope to see you again to make you feel welcome. Sincerely,...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Novotel Melbourne on Collins
Novotel Melbourne on Collins
Cuisines: Healthy, Australian, Bar, International, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $191 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Melbourne on Collins 4.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Cheap Tickets, Booking.com and ACCOR so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Novotel Melbourne On Collins Victoria
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#56 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Melbourne on Collins staff and other travellers.
24 questions
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Questions? Get answers from Novotel Melbourne on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All floors are very quiet”
 of 5 bubbles Paulsmith28metford, 15 Feb 2017 | Read review
“I prefer the street view over the atrium.”
 of 5 bubbles 303garryf, 21 Jan 2017 | Read review
“Book as a non-member if you want better treatment.”
 of 5 bubbles Valerie643, 18 Jan 2017 | Read review
“Because the hotel is in the city, ask to get as high as possible to limit the street noise.”
 of 5 bubbles BruceM248, 17 Jan 2017 | Read review
“Ask for a room which is close to but not on top of the elevators. The walk to some rooms could be a problem for some older guests.”
 of 5 bubbles 951garrya, 16 Jan 2017 | Read review
5 of 5