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4.0
#92 of 179 hotels in Melbourne
Location
Cleanliness
Service
Value
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, Novotel Melbourne on Collins has garnered praise for its prime location, with guests enjoying easy access to various attractions and public transport. While the rooms are often appreciated for their cleanliness and space, opinions vary, with some visitors finding them outdated and not well-maintained. The staff is generally commended for their friendliness, although there are occasional remarks about service inconsistencies.
Amenities like the pool and gym add to the appeal, but the Wi-Fi receives mixed reviews. The hotel's atmosphere is mostly well-regarded, but it does not escape criticism for appearing worn to some guests.
Location
Central
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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I stayed in this hotel April 2019 on a business trip for 3 nights.
Hotel: At the entrance to the hotel, you will find the concierge and bellboys from where you must take a lift to an upper floor where the hotel reception, bar, restaurant and additional lifts to rooms are located.
Check in and check out was a breeze and they allowed me to store my luggage after check out to collect later in the evening. Housekeeping was on point and all staff i interacted with from front office, room service, concierge and bellboys were very friendly. And being an Accor plus member at the time, I received a complimentary drink which included selected alchohol beverages.
I did not try their gym, pool nor breakfast or meals from the restaurant however did enjoy time at the bar on numerous occasions. I also ordered room service, the food was delivered promptly and was fresh and delicious.
Location: The location of the hotel is excellent, you will find the free tram stops right outside and all around the hotel, and there are taxi's available right at the entrance.
You can walk to Swanston or Elizabeth street within a minute and there are plenty of restaurants, bars, convenience stores, ATM's and anything you can think of in the immediate vicinity.
Having lived in Melbourne previously, I was very familiar with this area prior to booking my stay. Flinders train station is a 5 minute walk and Melbourne Central station about a 10 minute walk.
Room: The room was as per the Novotel standards. It was spacious, clean, modern and cosy. The bed was large comfortable and so were the pillows. There was plenty of storage space, a large desk, sofa, and the room was carpeted.
My room overlooked Collins street but there was no issues with noise. Bathrobes, an iron and ironing board was provided as well as a well stocked mini bar. The flat screen TV had plenty of cable channels to keep you entertained.
Bathroom: The bathroom was clean, modern and spacious, with a large shower which had the most amazing water pressure. The standard Accor bathroom amenities such as shampoo, conditioner, body wash, etc, was provided and the cotton towels were large and soft.
Negatives: The hotel no longer provides bathroom slippers and cotton face wipes. I noticed this at various other Novotel and Accor 4 & 3 star hotels in Australia and Asia. This may be due to Accor's well advertised commitment to environmental protection?
If you like hotels with a grand entrance, you will not find it here because as mentioned you need to take a lift to get to the main lobby area.
Conclusion: I did notice a few families in the restaurant area but I think the hotel housed a large number of business travellers during my stay. This will however not inconvenience me in anyway if I was to stay in this hotel for a non-business trip considering it's excellent rooms, and location to shopping, dining and transport.
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Date of stay: April 2019
Rooms
Location
Service
Trip type: Travelled on business
Room Tip:Request for a room overlooking Collins street
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed as a family across 2 separate rooms for a few days. Upon check in found the gym and pool area not available due to renovations.
Rooms were fairly basic and ironically this time we were next to the gym renovations so a bit noisy at times. Also one of the rooms was an internal corner room (many rooms face internal courtyard area) so the neighbouring corner room could look into our room.
Staff friendly, breakfast very good. Good location although not that many restaurants in the vicinity.
Valet parking only parking option and Collins St can get very congested. Public transport or walking the way to go.
Used to stay here regularly a few years ago, and hasn’t changed much. Rooms (ones we stayed in anyway) due for a revamp.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karen T, General Manager at Novotel Melbourne on Collins
Responded 29 Jan 2020
Dear GizzyBoy, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please don't hesitate to give us a call on 0400 506 749, if you were to book with us again, and we will ensure to look after you to the best of our abilities. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins
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I had the pleasure of staying for three nights. Check in was a breeze and Kylie on reception was very friendly and pleasant. My room was clean and had a lovely view of the Melbourne skyline. The bed was very comfortable and water pressure on the shower was very good. I had room service twice for dinner and the food was hot, very fresh and tasty.
The location on Collins Street was perfect for walking around the city.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karen T, General Manager at Novotel Melbourne on Collins
Responded 9 Feb 2020
Dear davidh455, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins
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Day 1, 2 and 3 of our stay was the worse. I requested for housekeeping service and had to remind at least twice before my room was being attended. Even simple request, e.g requesting for tissue papers was not attended to promptly. I had to remind. On the last day, I received an invoice which was charged an additional AUD9 for “breakfast at Lane Bar” which we, admittedly ordered 2 cups of soy latte on 30 Dec as takeaways and I paid cash immediately upon purchase but it was charged to my room as “flat white”. We don’t drink flat white at all to begin with. After I got the invoice, I went down to clarify with one of your customer service personnel (name : Neha) who was manning the check-in desk and she said she would investigate the matter and waive the charges if it’s true. I told her off, that there was nothing to waive in the first place when I had paid cash for 2 cups soy latte. She immediately agreed and I paid cash (roughly AUD43.90) for the room service that we had on 24 Dec. And on the last day, upon checking out, we requested for concierge service to get our bags from our room down, again I had to call to remind twice. We waited for about half an hour before we are being attended to. To sum it all up, the service at Novotel Melbourne on Collins is grossly inefficient, I don’t feel the hospitality and sincerity of your service personnel. It is so different from the Novotel that we stayed at Darling Harbour last year, whereby the gentleman working in the concierge was so warm and friendly, giving us complimentary coffee almost everyday. I feel the warmth and sincerity in him, but not from any of your personnel in the one I just stayed at Melbourne. Giving me excuse by saying that this happens during peak season is not acceptable to me. Being in the hotel industry whereby service must be of utmost priority, you must anticipate all these to happen and increase staff capacity, however best it may be.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Friendly service. Great breakfast. Quiet room despite facing city street. Good for families. Will recommend to others. Parking was pricey so we choose to park at a nearby secure parking station within walking distance.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karen T, General Manager at Novotel Melbourne on Collins
Responded 20 Jan 2020
Dear Ire2020, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We will ensure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins
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Stayed here 2 nights as part of an all inclusive cruise vacation that ended with 2 nights in Melbourne. Location couldn’t be better. Easy access to the main train station, within walking distance of. Restaurants, theaters and the culture center. Breakfast was included with our booking - a buffet with made to order omelets; fresh pancakes and an assortment of fruit, cereal and muffins. Loved the self service cappuccino/latte machine. Only downside was the bed- the mattress was too soft for our taste and would have appreciated more support so as not to wake up with a backache. Yes, the hallways are bland and a bit tired but overall can’t beat the location and very good value.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karen Taylor, Other at Novotel Melbourne on Collins
Responded 17 Mar 2020
Dear 857mercedest, thank you for your recent patronage and the review. It is wonderful to read you had a great time in the heart of the city, yes our location can not be beaten when it comes to discovering the best of Melbourne. Sorry that the mattress was not the same as yours at home, we have more than 400 beds in our hotel and yes as you mention it is a taste. My team and I wish you continued fun times and safe travels. Sincerely, Karen Taylor General Manager Novotel on Collins
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Location is very strategic, many cafes, restaurants around and more importantly 4 trams from Sourthern Cross Station stop almost in front of it.
We checked in as Accor Plus Platinum, but unsure if upgrade was given looking at the room, but it is likely because the hotel was at almost full capacity but they extended our check out to 14:30 as we our flight was in the early eevening. They also gave us a bottle of red wine instead, which was quite good and we appreciated it.
We were given room facing the road and it looks like the room facing the inside courtyard is more spacious.
At one point on the last morning, the hot water stopped but it was fixed within 10 minutes. Shampoo, conditioner, body wash and hand wash was provided but not body lotion. Hair dryer works well, bedding was clean as well, there was 2 pillow plus one in the wardrobe, no room slipper but we were given when we asked. Room is also equiped with hairdryer, mini fridge, flat screen, desk, and a sofa.
Service at the bar was quick, but the food we ordered was average, value wise it is ok given that we use AccorPlus discount but not at full price.
We booked with redhot rate from the apps .
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Novotel Melbourne on Collins
Responded 6 Dec 2023
Dear Ratna, We appreciate your feedback. We're glad to know our strategic location enhanced your visit, offering convenient access to local cafes, restaurants, and tram connections. It's a pleasure to learn that the complimentary bottle of red wine was to your liking and that our team could accommodate a late checkout to suit your travel schedule. We apologise for the inconvenience you experienced with the hot water supply; our maintenance team is committed to resolving such issues swiftly. T We look forward to welcoming you back on a future occasion. Kind regards, Andrew Maynard, General Manager
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Stayed with the family at the Novotel, it is located centrally in the city access to trams, shopping and trains within a couple of minutes. Accommodation was very comfortable with my wife and 3 kids along. Would recommend for families, couples or even singles.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karen T, General Manager at Novotel Melbourne on Collins
Responded 29 Jan 2020
Dear gibbon2000, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins
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Chose the hotel as I am an Accor member and was centrally located to the various meetings and appointments that I had for the 3 days. The staff were attentive without being intrusive and the check in experience relatively fast and painless after a days travel.
The room was an upgrade and was perfect for the stay, the only compliant I have was the shower/toilet was very small for a man of my size, I banged my head on the towel rack every day getting up from the toilet! And the water pressure of the shower meant that I had a cold/hot/warm fluctuating shower every day.
Other than that I would say this was a pleasant stay and it wouldn't put me off using the hotel again.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karen Taylor, Other at Novotel Melbourne on Collins
Responded 27 Feb 2020
Dear Andrew W, thank you for choosing to stay with us and for your time to offer feedback. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. Our guest’s comments are vital in helping us to continuously remind us that we need to be providing the very best service we are able to. We truly appreciate any feedback that helps us improve and will review our set up of the bathroom as we want to meet all the expectations of our guests, if not exceed them. We very much look forward to welcoming you back when you have to visit Melbourne again. Sincerely, Karen Taylor General Manager Novotel Melbourne on Collins
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rooms comfortable, staff friendly and helpful. Only gripe was that having paid for full buffet breakfast, which is not cheap, they wanted to charge for second cups of barista coffee. I thought this was a bit mean, and on discussion the manager relented. Still- a let down in an otherwise good hotel
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Review collected in partnership with Accorhotels.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would be very surprised if they don't have baby cribs, every hotel I have stayed at in Melbourne has them. Also there is no restriction on Valet parking entry exit.
Regards
Craig
I’m not sure if they have a club lounge. We did not have the need for one so it wasn’t an issue for us. I would suggest you contact the hotel directly.
We had a great visit and will return early 2020.
Dear 473kylieo,
The pool and gym facilities are back in operation after the refurbishment process.
We are looking forward to welcoming you to Novotel Melbourne on Collins in the near future.
Kind Regards,
Karen Taylor
Hotel General Manager
There are more places to choose from in the Melbourne area.
PRICE RANGE
AU$198 - AU$265 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel melbourne on collins hotel melbourne, accor melbourne on collins, melbourne novotel
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
380
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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