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270 Collins Street, Melbourne, Victoria 3000 Australia
Lowest prices for your stay
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Novotel
USD 191
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Free cancellation until 20/07/22
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (665)
Room & Suite (498)
Dining (77)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 24/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Melbourne on Collins
Updated 24/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#82 of 169 in Melbourne
Location
Cleanliness
Service
Value
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Taxi service
Business Centre with Internet Access
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English
5160Reviews42Q+A100Room tips
Traveller rating
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  • 643
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  • 110
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Popular mentions
A_new_land_1 wrote a review 2 May
Sydney, Australia94 contributions65 helpful votes
It's an average hotel in an amazing location and if customer service could be improved I would be more satisfied with the quality of accommodation. During a 6-night stay with a family of 4, our room was not cleaned once. We were informed that rooms are only cleaned every second day. On the third day I asked at reception late afternoon, having been out all day and coming back to an unclean room. I was informed then the room would only be cleaned every three days. As this was on the third day of our stay, upon request the room was cleaned. It was done very quickly, with carpets not vacuumed and beds not made. Only 2 towels left for a room sleeping 4 people. When chatting to the manager about our frustrations, she was frosty and unapologetic, shrugging her shoulders and making no attempt to compensate us in some way for the inconvenience caused. Otherwise, staff we encountered were friendly and the buffet breakfast is excellent. Drinks and food service in the bar was exceptionally slow, one evening we were told it would be an hour wait if we ordered dessert.
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Date of stay: April 2022
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Response from Scott McConnell, Sales at Novotel Melbourne on Collins
Responded 3 weeks ago
Dear A_new_land_1, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the items you have highlighted to prevent future occurrence. Please contact myself on 03 9669 8630 should you wish to discuss your experience further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Scott McConnell Director of Commercial
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smooch4u wrote a review Apr 2022
Adelaide, Australia99 contributions72 helpful votes
Room was fine, convenient location for us to get around Melbourne, the rooms were cleaned once every 3 days, the staff at reception were helpful, enough room for families, and reasonable price for a family trip to Melbourne
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Scott McConnell, Sales at Novotel Melbourne on Collins
Responded 3 weeks ago
Dear smooch4u, Thank you for taking the time to review you recent stay at Novotel Melbourne on Collins. We hope to welcome you back to Melbourne soon. Warm Regards, Scott McConnell Commercial Director
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Taylor P wrote a review Apr 2022
1 contribution
Unfortunately checked in today, with family for a weekend trip. The room has not been cleaned (they claim it has, but the water marks, dried milk and fingerprints all over the mirrors say otherwise!) Called and advised the reception of this, they apologised and said someone would be up to clean it - 4 hours later, and still not cleaned! Not acceptable and would never stay here again… dreading the 3 nights I have to spend here!
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Date of stay: April 2022Trip type: Travelled
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Response from Craig Smith, Other at Novotel Melbourne on Collins
Responded 4 weeks ago
Dear taylorU2457VI, Thank you for your feedback and sorry to hear of your arrival experience. I am glad to hear that our Front Office Manager was able to make contact with you upon check-in to discuss directly your experience to ensure the remainder of your stay was comfortable. Regards, Scott McConnell Director of Commercial
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maugrim wrote a review Apr 2022
Sydney, Australia135 contributions42 helpful votes
Pros: a good location and nice rooms that are in good condition Cons: 1. don’t expect ANY recognition as an Accor member, no welcome drink, no newspaper, nothing. The hotel will cite ‘Covid’ which seems to be an unnecessary excuse to cost cut at all levels 2. They are only servicing the rooms once every three days! This is only told when you have checked in. Again, ‘Covid’ seems to be the excuse which is weird leaving bins in rooms in emptied when cleanliness is a concern.
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Date of stay: April 2022Trip type: Travelled
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Response from Scott McConnell, Sales at Novotel Melbourne on Collins
Responded 4 weeks ago
Dear maugrim, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Yes, it is true that we have been operating a reduced housekeeping service, however for those guests who wish to have their room serviced daily our team is more than happy to do so if requested. Now that the Victorian Government has relaxed isolation restrictions we expect that staffing levels will not be impacted as they have been and will therefore permit us to return closer to normal operations within all areas of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Scott McConnell Director of Commercial
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Deb B wrote a review Apr 2022
4 contributions1 helpful vote
Cant have asked more - staying for 4 nights- The staff at the hotel really know how to pamper and feel home away from home. It all started when we meet Julian (The valet)- He is joy of sunshine. Every time we meet him he took us to new journey of things to do. He and concierge team are true ambassador of culturally diverse city. Mark and FO team made our check-in and checkout seamless. Ema, Mintri and breakfast staff were so courteous.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Andrew Maynard, General Manager at Novotel Melbourne on Collins
Responded 1 week ago
Dear denn174, We are thrilled to hear that you had a wonderful stay at Novotel Melbourne on Collins! Thank you for the special acknowledgement of Julian and Mark. It means so much when they hear feedback such as yours. We very much look forward to welcoming you back to Melbourne soon. Kind Regards, Andrew Maynard General Manager
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PRICE RANGE
USD 151 - USD 209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel melbourne on collins hotel melbourne, accor melbourne on collins, melbourne novotel
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
380
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Frequently Asked Questions about Novotel Melbourne on Collins
Which popular attractions are close to Novotel Melbourne on Collins?
Nearby attractions include Apsis VR Melbourne | Virtual Reality Escape Room Experiences (0.4 km), Melbourne Urban Adventures (0.4 km), and Drinking History Tours (0.4 km).
What are some of the property amenities at Novotel Melbourne on Collins?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Novotel Melbourne on Collins?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Melbourne on Collins?
Yes, parking is available to guests.
What are some restaurants close to Novotel Melbourne on Collins?
Conveniently located restaurants include 11 Inch Pizza, Da Guido 365, and Roule Galette Melbourne.
Are there opportunities to exercise at Novotel Melbourne on Collins?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Novotel Melbourne on Collins located near the city centre?
Yes, it is 0.7 km away from the centre of Melbourne.
Are any cleaning services offered at Novotel Melbourne on Collins?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Melbourne on Collins offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Melbourne on Collins?
Many travellers enjoy visiting Old Melbourne Gaol (0.9 km), St. Patrick's Cathedral (1.2 km), and Rippon Lea Estate (7.7 km).
Is Novotel Melbourne on Collins accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.