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4.5
#35 of 179 hotels in Melbourne
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Great View
Languages Spoken
English
Location
123 Collins Street, Melbourne, Victoria 3000 Australia
Grand Hyatt Melbourne
6,876 reviews
Getting there
Great for walkers
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Nestled in the heart of Melbourne, the Grand Hyatt Melbourne receives acclaim for its sophisticated public areas and prime location, perfect for those eager to explore the city's offerings. However, opinions on service and value are split; some guests commend the friendly staff, while others are frustrated by slow service and question the hotel's value, citing overpriced features and a need for room renovations.
Despite the praise for its cleanliness and amenities, there are calls for modernization of facilities and rooms to truly reflect the grandiosity promised.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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We had a 2 night getaway just after xmas. Have stayed here before many years ago and we got a good deal. We booked a Club King Room. Our view was of Collins & Russell Streets which you could hear no outside noise. The room was spacious with a very comfortable bed and pillows. A couch , round table & chair, desk with outlets for your computer & mobile for charging. The bathroom had a large deep bath, good size shower with decent water pressure, shaving mirror and vanity. The club access is naturally more expensive, but we love it. I did see 1 review where the guests had to self serve tea/coffee & soft drinks. This is only due to Covid. Covid has changed the way hotels have to operate, so please give them some slack, there is no rule book for this. Evening canapes are served, but if you want more, that is not a problem, you can go and help yourself. Drinks of wine, beer, sparkling, soft drink, juices and always being topped up by the friendly staff. Breakfast is also served in the restaurant, known as Collins Kitchen. A full buffet, everything your heart desires plus some.
The hallways of the hotel were quiet and we very rarely ran into other guests. Because of Covid, it was hotel policy to wear your mask in the public areas of the hotel. Most guests did this, but there are always some that don't follow the rules. I did notice no staff acted on this policy.
The hotel is in a great location, close to all shopping, a train stop on Collins street, a 2 minute walk from the hotel, Flinders Street Station (train), about a 10 minute walk. I would recommend staying at this hotel.
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Date of stay: December 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Tahija, Marketing at Grand Hyatt Melbourne
Responded 29 Mar 2021
Dear Jenny0401, Thank you for your wonderful feedback regarding your experience with us. We are glad to learn that our services and facilities have met your expectations during your visit. Once again, thank you for your kind review. It was our pleasure having you as our guest, and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely stay at the hotel, we downloaded the Hyatt app and booked through it and got a very competitive rate. The hotel delivers a 5 star stay without resorting to St Regis or Four Seasons prices and it’s right on the button location wise on Collins Street near everything you might need. The staff are very professional and when we checked in Jennifer was very patient with us and happy to get a map and show us where the sites and shops were, nothing was too much trouble. The concierge were just as friendly and helpful when we got speaking with those gentlemen, one of them insisted on walking us to a destination whilst it was raining. We had a high up room with a view over the river, gardens and the stadiums, fantastic recommendation by the hotel. Of course this is a big busy central Melbourne hotel popular with international tourists but nothing is too much trouble for them and they make you feel very special so much so when we reported that a previous guest had eaten the pringles and resealed the carton they immediately sent up a complimentary pack, very kind and sweet of them to do that. Will definitely stay again and the app really worked.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Â Go high with river view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Overall rooms were adequate. Slightly dated. Lounge was good however apparently they allow folks ordering in food with some very poor smelling food.
As a globalist / diamond for the past 7 years was not super impressed. The upgrade was limited likely to the AO but both rooms were more or less standard.
Last few nights in the lounge had the same crew of folks who didn’t meet dress code ordering food in making an ad-hoc buffet during evening service which is incredibly distasteful
Staff was unwilling to do anything as they ate poorly smelly food and interrupted service. Overall leaving a poor taste in our mouth for this property. Likely will stick to the park Hyatt although we much like the location due to the incredible lack of taste allowed in this setting.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’ve enjoyed staying at the Grand Hyatt Melbourne many times. Despite this, my most recent stay on Saturday 12th December was disappointing with one error following another.
Only 1 robe was supplied Only 1 toothbrush was supplied Room service dinner was ordered and my pizza arrived as a margherita with no topping as I had ordered. Room service was again ordered for breakfast - it didn’t arrive until 2 hours later with no update provided. I called through for an update at the 1.5 hour mark and was told it would be another 30 minutes. No apology was given. I attempted to call the front desk to extend our checkout time as when breakfast arrived we only had 20 minutes to eat it. No answer. No call back. I ordered room service a total of 3 times, every time no one answered the first call and multiple calls had to be made. When I mentioned the breakfast wait upon checkout I was provided a 50% discount off the cost of the meal which I didn’t really think was adequate. I’ve always had excellent experiences at the Grand Hyatt and stay with them when traveling internationally, however this experience did rather put a dampener on my first post Covid 19 stay and was quite disheartening.
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Date of stay: December 2020
Value
Rooms
Service
Room Tip:Â City view rooms are wonderful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Tahija, Marketing at Grand Hyatt Melbourne
Responded 14 Dec 2020
Dear lindels2016, Thank you for taking the time to review your recent stay with us. As a company, we welcome all feedback as we strive to maintain the consistently high standard of service that we are known for. Please accept my sincere apologies for the various shortfalls you experienced during your stay. I have noted your feedback regarding the lack of bathrobe and toothbrush and assure you that this has been addressed accordingly with our Housekeeping Manager. Your comments specific to the room service have also been noted and shared with our Leadership team to review. Once again, thank you for your feedback. I do hope that we have the opportunity to welcome you back again in the future to exceed your expectations.
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Terrible very disappointed even though I am a member it was incredibly frustrating to have a long drive only to be not able to get to bed because the sheets are dirty I asked for firm pillows when booking and again at check in then I still had to call house keeping only to be told that they have none left even though I asked 2 weeks on my membership booking I state it this. I booked for myself and my husband would be nice to have 2 of everything in the room i.e toothbrush and bodywash, the carpet was very dirty both inside and out side our room. I really considering to check out and go elsewhere in the morning I can't handle when you try and be loyal to one hotel chain and they really don't give a rats tail to be nice about the fact you are a returned customer its a waste of time and money don't bother with membership. One very unhappy customer
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the Hyatt on NYE, expecting a night of luxury, during which we would order room service and watch the fireworks from our room. Despite requesting a high floor and a good view of the fireworks, we were given a 10th floor room (the lowest room level) with a view of a concrete rooftop, not the river view that the check in staff had shown us. They did their best to move us, and finally found us a room on the 15th floor with a reasonable view, but told us housekeeping were just finishing cleaning the room, so there would be a short wait. This was at 2:30pm. We had a drink in the lobby while we waited, and were given warm beer. Still no room. Starving, we went to Southbank and got some lunch, returning 3 hours later. Finally got into our room, only to discover the ceiling above the shower was covered in black mould, there was a huge stain on the ottoman, dribbles on the couch, a sanitary napkin wrapper in the middle of the bathroom floor, a rollaway bed that we had not ordered taking up most of the space, for which one of the two chairs had been removed, the kettle would not turn of once it had boiled, and the sugar supplies had not been restocked. It took another 3 hours after advising the bellboy for someone to ring about the rollaway, by which time we had moved it into the corridor. Needless to say, this was not the night of luxury we had planned. This room was tired and dirty, and housekeeping are simply not doing their job, resulting in an unsafe room which should be taken out of service until it is fixed. This room was a deluxe king, not the cheapest, and cost over $500. My advice would be to save your money and go to one of the excellent true five star hotels in Melbourne, such as the Langham.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My friend and I had a girl’s catch up and stayed a night in town at the Hyatt in a twin room with stunning views through a large picture window. The updated modern room was beautifully appointed and included a large marble bathroom with both a bath and a walk in shower. We ate in the restaurant for lunch on the day of arrival and breakfast the next day, both of which we thoroughly enjoyed. The hotel is well located up the Paris end of Collins street surrounded by great restaurants, theatres and shopping within a short walk. The tram (free within the CBD) runs straight past the hotel door if you want to save your feet. We self parked underneath the hotel entering at 1pm and leaving around 4pm the next day for $20 due to public holiday rates ($10 each day) otherwise valet parking was available for $80. Our stay was wonderful and our experience exceeded that which I had recently encountered at 2 other nearby 5 star hotels. I will definitely return to the Grand Hyatt and I would definitely recommend the hotel to others.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fredrick Arul, General Manager at Grand Hyatt Melbourne
Responded 23 Mar 2022
Dear michelletimewell, thank you so much for taking the time to give us such a great review. I am delighted to hear that your stay was excellent and you enjoyed our central location. We look forward to another opportunity of welcoming you back in the very near future.
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We loved the stately hotel with staff to help your every need. The rooms are a bit dated in a humid climate but the room and especially the bathroom was spotless. The staff recommended great restaurants and tours. We especially appreciated the helpful concierge. The breakfast is incredible with lots of variety and good food. They serve a high tea which was lovely. From the doormen to the breakfast staff, all were there to meet your needs without hovering. I wish we could have stayed longer.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was the fist time I had stayed at the Grand Hyatt and wasn't sure what to expect. I was more than pleasantly surprised. The staff were very helpful, including Ryan in the Collins Kitchen who helped me choose the perfect wine to accompany my meal, the rooms were spotless and buffet breakfast was comprehensive and delicious. The location, at the East end of Melbourne CBD, was very central to most of the food venues and shopping, not that I had time for either. A great conference facility that suited my company's needs perfectly.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Tahija, Marketing at Grand Hyatt Melbourne
Responded 18 May 2021
Dear tungaroa, Thank you so much for your kind feedback regarding your experience with us. We are glad to learn that our services and facilities have met your expectations during your visit. Once again, thank you for your lovely review. It was our pleasure having you as our guest, and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are Hyatt Club member, re-evaluate if you really are getting value and benefits for your loyalty. We are currently staying at the GHH Melbourne and it is like being trapped in an ongoing nightmare! If we were able to do so, we would change hotels, but with it being Xmas it is near impossible.
One of the problems for us which has impacted directly on our stay has been the misrepresentation about the availability of club lounge facilities. When we booked there was no indication the lounge was closed. And, there was certainly no transparency about this at check-in. We only discovered this after making enquiries. And, any genuine apology, let alone small compensation for this inconvenience is resisted by the hotel management with tooth and nail!
The hotel management claim the suite price has been reduced to reflect that there is no Club longe facilities. At some $750 average a night for just the room, we would beg to differ. And, as to value, we have had to chase down every, single basic service: We have had to ask repeatedly for our room to be made up (still waiting for the pink mould to be cleaned from the bathroom sink), for nightly turn down; plus no replenishment or bottled water or coffee pods, tissues etc, etc. If these were one off incidents you’d probably let it go, but this is prevalent, not to mention tiring for us!
The only consistency has been the lack of care and disrespect from the front office management. What should be a lovely break for us has become has just been incredibly stressful. And while we have raised these issues with the hotel it is plain they are only interested in their bottom line, not their guests.
No doubt there will be a formulaic response from the hotel to this review. But, we can only strongly suggest people consider what level of service they are prepared to put up with when paying top dollar, given there are plenty of other hotels still offering full member facilities for guests, not to mention a much, much better level of care and servicing.
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Date of stay: December 2021
Service
Room Tip:Â Stay at the Sofitel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Melbourne area.
PRICE RANGE
AU$328 - AU$425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt melbourne hotel melbourne, melbourne grand hyatt, hyatt melbourne, melbourne hyatt
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
550
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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