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Mercure Welcome Melbourne

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3,953 Reviews from our TripAdvisor Community

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Showing 3,754: English reviews
New York City, New York
Reviewed yesterday NEW

The location is great and the staff are very helpful. However, it is a bit odd with the 2 entrances to the Hotel on different streets. Sometimes you can get help at one concierge desk and at other times you have to go to the other desk. At night you cannot get in one of the doors. You have to...

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Helpful?
Thank rhondakingklf
Singapore, Singapore
Reviewed 2 days ago NEW

Location of the hotel is very good, in CBD area, across the street is Chinatown street, behind is Myer and Emporium shopping centers. 7-11 across the street but recommend to walk to Metro a little further down to get better prices for mineral water (as low as 70c vs $4 at convenient stores for a 1.5 litre water), snacks food...

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Thank Gagnant76
Reviewed 2 days ago NEWvia mobile

This hotel is so well positioned for Central melbourne shopping and federation square fantastic Christmas light show while we were there at 9pm.facilities in room are very good and a very good restaurant . Great to find $10 reduction on your room rate if you don't want housekeeping to clean one day. Breakfast great value at $20 whilst we were...

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Thank Christine A
Chester, United Kingdom
Reviewed 5 days ago NEW

Booked this hotel for a one night stop over to see sights of Melbourne..reception welcoming, friendly and helpful and allowed us to checkin earlier than planned.....little disappointed with the fact that we asked for two room close together ....our rooms were in the complete opposite ends of the block...also it appears that there are two main areas of rooms to...

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Helpful?
Thank ROG6517
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear ROG6517, Thank you for your detailed review after your recent stay with us. We're pleased to see you enjoyed the convenient location of the hotel. Appreciate your recommendation for a short stopover too. Sincerely, Alex Mihardja Operational Project Manager

Brisbane, Australia
Reviewed 1 week ago

I stayed here for business for one night. That's about as long as I could handle. The entrance is a bit all over the place and quite confusing with multiple desks. In saying that, the staff were efficient, well presented and polite. The hotel seems quite old. The lift has seen better days and the corridors felt more like a...

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Helpful?
Thank OB5
Erdi G, Guest Relations Manager at Mercure Welcome Melbourne, responded to this review

Dear OB5, I'm glad to hear that you had a good nights sleep and that you found our staff to be friendly and helpful. I agree that the multiple entrances can be a bit confusing but hopefully there are always plenty of staff around to ask directions if you lose your way. We hope to see you again at the...

Brisbane, Queensland, Australia
Reviewed 1 week ago

a great location, in the middle of the city, everything was within walking distance, having the cafe and bar in the hotel was a bonus along with the restaurant. The room was clean and nice, loved the fact everything was right there and the multiple entrances was a bonus. A good place for a short break in melbourne

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Helpful?
Thank Nicky M
Erdi G, Guest Relations Manager at Mercure Welcome Melbourne, responded to this review

Dear Nicky, I agree that we are very lucky to be in such a central location and also that having a café and bar within the hotel certainly adds to the convenience. We look forward to you staying with us the next time you want a short break. Nick Phillips Guest Relations Manager

Brisbane, Australia
Reviewed 1 week ago

In the older, smaller section of the hotel on the 8th floor and whilst the room is basic, it is all I need for a business trip. Good internet (free, fast, multiple devices), a decent gym, a small pool but excellently positioned in the city & close to Chinatown. Had a beer in the bar (quiet space with ample tables/seats...

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Helpful?
Thank 188petere
Erdi G, Guest Relations Manager at Mercure Welcome Melbourne, responded to this review

Dear Peter, thanks for taking the time to post your comments. I'm glad you enjoyed your time with us and found us to be good value for money. We certainly look forward to seeing you at the hotel again. Nick Phillips Guest Relations Manager

Southampton
Reviewed 1 week ago

We arrived at this hotel after spending 5 weeks travelling in Australia. We were really surprised at the size of the first room we were given. It was the smallest room of any of the hotels we had stayed in whilst in Australia. We were travelling with 2 suitcases and it would have been a challenge to have them both...

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Helpful?
Thank Nick B
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Nick B, Thank you for your review. I'm sorry your expectations were not met on this occasion and I apologise for any inconvenience experiences. Appreciate your kind words on the service extended by our staff, as well as most convenient location. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja...

Australia
Reviewed 1 week ago

Mercure Welcome Melbourne is superbly located at the heart of the Melbourne city. This makes it an ideal hotel to be based at in exploring Melbourne city and enjoying the bustling activity of city life. The corridor and the room, however, are very aged in feel, with stains on the carpets and dust in the airconditioning ducts. The bathroom appeared...

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Helpful?
Thank 28diane
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear 28diane, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay. Feedback such as yours allows us to identify areas of improvement and I thank you again for providing a review. Sincerely, Alex Mihardja Operational Project Manager

Traralgon, Australia
Reviewed 1 week ago

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Thank marilynd185
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance. ... more   less 

Additional Information about Mercure Welcome Melbourne

Address: 265 Little Bourke St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: $115 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Reservation Options:
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Welcome Melbourne staff and other travellers.
23 questions
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Questions? Get answers from Mercure Welcome Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the lift lobby or the laundry room to be quieter.”
  • Very dirty and dusty room ceiling. Dust handing all on the exposed pipes
  • small room
 of 5 bubbles Gagnant76, 6 Dec 2016 | Read review
“A very quiet hotel engender A very quiet hotel even though located in the heart of Melbourne.”
 of 5 bubbles 795wendyb, 25 Nov 2016 | Read review
“NOT the second floor”
 of 5 bubbles jendazCairns, 22 Nov 2016 | Read review
“Couldn't fault our room, but others did say they got a tiny room, so maybe ask about size of room when booking.”
 of 5 bubbles susanm965, 9 Nov 2016 | Read review
“Book early for special events, explore the facilities on site”
 of 5 bubbles Raysomerville, 5 Nov 2016 | Read review
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