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About
#179 of 415 hotels in Melbourne
Location
Cleanliness
Service
Value
Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance.
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Property amenities
Valet parking
Free internet
Restaurant
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Paid public parking nearby
Wifi
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Concierge
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Telephone
Flatscreen TV
Bath / shower
Hair dryer
Wardrobe / wardrobe
Iron
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
919Restaurantswithin 0.5 km
255Attractionswithin 0.5 km
265 Little Bourke St, Melbourne, Victoria 3000 Australia
Getting there
Rental CarsSee car hire from USD 25/day
4895Reviews34Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Clean and comfortable for a short stay. Well located for food and transport options. I had an event to attend, and though I had requested an early check in, if possible, to change for the event and leave my luggage, my room was not available. I was able to leave my bag at reception, and use a bathroom upstairs to change quickly. Staff were friendly and helpful when I returned to finally check in after the event. My room on the second floor was comfortable and quiet, despite the hotel location being very busy. Plenty of options for food nearby. Shopping and transport nearby. On check out they did try to charge me for early check in, until I explained that I did NOT get a keycard, or access to a room until after 6pm.
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 4 weeks ago
Dear Misrabelle, Thank you for your feedback. We're pleased you had a clean and comfortable stay in our centrally located hotel. We apologize for the inconvenience with the early check-in request and the check-out misunderstanding, and we appreciate your understanding. We're glad our staff was friendly and helpful, and that you enjoyed the nearby amenities. We look forward to welcoming you back. Best regards, Alex Mihardja Executive assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Centrally located in Melbourne you have easy access to trams, theatres, restaurants, cafes, pubs, museums and galleries. If you are arriving at Melbourne Airport, the city bus drops you off at Southern Cross Station, and from the exit to Bourke Street catch a tram to Swanson Street where a short walk will bring you to the hotel. Easy walks from the hotel to all attractions but if feeling lazy take the free trams which will take you to anywhere in the city centre. The hotel is clean and the staff extremely helpful, friendly and efficient. The rooms are quite large and the shower is fantastic. There are tea and coffee facilities and a fridge but these are in the cupboard which takes up space but still plenty of room for two to hang up their clothes. I am an Accor plus member which meant that we were also given a welcoming drink voucher. We will certainly book this hotel when we next visit Melbourne.…
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Erdi Group, Other at Mercure Welcome Melbourne
Responded 22 Aug 2022
Dear Menzies13, Firstly, thank you for choosing to stay at Mercure Welcome Melbourne, and in addition, for being a loyal Accor Plus member. As you have so perfectly put it, we are indeed centrally located in Melbourne, and I am happy to hear that you enjoyed being so close to some of Melbourne's best restaurants, bars and shopping! Once again, thank you for providing such a kind review - I have shared your words with our team in delight. We look forward to welcoming you back in the future! Kind regards, Lindsay G - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros - - location was central to shopping malls and tram stops. - room size was decent for 2. - blinds kept light out of room. Cons - - had to pay a $40 early check in fee. - beds were hard. - shower was extremely narrow, the water pressure was weak and the temperature would often fluctuate without us touching it. - Bathroom size was tiny. - it was noisy from external hotel guests and cars down below (we were on 5th floor).
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 4 weeks ago
Dear Sightseer38708059134, Thank you for your feedback. We're glad you appreciated our central location and room features. We apologize for the inconveniences you experienced with the check-in fee, bed comfort, and shower issues. We'll work to improve these aspects for a better experience in the future. We appreciate your comments and hope to welcome you back. Best regards, Alex Mihardja Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel does NOT deserve the Mariot name! It is a glorified 3.5 star with a 5 star price. How dare they charge as much as they do! Be careful do not be fooled as I was. The room service is expensive pizzas only from a bar next doo! I booked and paid for valet parking. It was pay and self parking. Don't bother calling them they do not ever answer! Never again!
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Stay away you can get much better from elsewhere for the price. 3.5 star with 5 star price. It's...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 22 Oct 2023
Dear leor369, Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experience at the hotel, and we apologize for the issues you encountered during your stay. Your comments are important, and we'll use this feedback to work on improvements to provide a better guest experience in the future. We appreciate your input. Warm regards, Alex Mihardja Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this hotel and then saw the negative trivago reviews and was worried. The negative reviews were very wrong! The accommodation is in an excellent location, everything at your door step. The staff were so kind and friendly and helpful and the room was beautiful. It was clean, tidy, had everything we needed and huge shampoo, conditioner and body wash. The beds were extremely comfortable and the brekky was delicious with great variety. Absolutely recommend and we will stay again.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 22 Oct 2023
Dear cyntarab, Thank you for your wonderful feedback! We greatly appreciate your kind words and recommendation. We're thrilled that you enjoyed your stay, and it's fantastic to hear that the negative reviews didn't reflect your experience. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Alex Mihardja Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely hideous, sorry. Nothing like the photos I was charged twice for one night. I checked into room 832 and had to ask for the carpet to be vacuumed, there was mould in the shower , and my window looked o it at a wall , and I had two large air conditioner grates to look at . The hell continued during the night . You can hear every door of the corridor opening or closing all night . I called the desk twice and no one answered. This is most definitely the WORSTE HOTEL EVER,,,!!
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Look for a hotel that can deliver on its advertised promise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 17 Oct 2023
Dear 703KevinL, We're genuinely sorry to hear about your disappointing experience during your stay. Your feedback is deeply concerning, and we apologize for the issues you encountered, including the billing error and the condition of your room. We'll investigate these matters and address them appropriately. Once again, our apologies and thank you for sharing your concerns on this forum. Sincerely, Alex Mihardja Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You couldn’t even swing a cat in the room. Very basic amenities. We could hear everything in all the rooms on our level which kept us up all night. Staff were friendly and hospitable. The motel itself is close to the Bourke St Mall and lots of choices of meals.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 3 Sept 2023
Dear Sydell01, Thank you for your feedback. We apologize for the issues you experienced with the room size and noise. However, we're pleased to hear that you found our staff friendly and hospitable and appreciated our central location. Your input is valuable, and we'll work to make necessary improvements for a better stay in the future. Best regards, Alex Mihardja Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel is HORRENDOUS! Please change the hotel’s name to Ibis Budget. It does not live up to the name Mercure. As a platinum member, I was upgraded to a King standard room. The room was a JOKE for a Mercure standard. I was greeted by a tired-looking interior with a hideous cool white light (felt like a hospital room). The exposed pipes on the ceilings and walls were so horrible that I even questioned if Mercure needed to cheapen for not hiring an interior designer. The furniture was outdated, dreadful, and made of cheap materials. The room just looked like a cheap motel on a suburbia highway. This is by far the ugliest room I have ever stayed across in my whole experience with Accor (even Ibis hotels in Asia can do better). I stayed from 7 - 20 July 2023 (that’s 13 nights) and therefore I had a more fair and sufficient time to comment about this hotel throughout my stay. Please send your staff to some hospitality training and learn how to spell the word HOSPITALITY. I can only remember that Anish and another Asian lady were friendly and helpful. The rest were ignorant, arrogant, rude, and not helpful. Even the hotel manager suddenly disappeared in the middle of the conversation and left me hanging. Not to mention Alex Mihardja (another staff that I texted on WhatsApp regarding some complaints) was so rude and did not handle my complaint satisfactorily. He vanished and did not reply in the middle of the text. It was so rude and not helpful. He used several unnecessary exclamation marks and tried to outsmart you. May I suggest you learn about your going green policy and check with your staff before talking to your hotel guest? There were two super ill-mannered staff at the breakfast buffet, one Asian lady and the other one called Mark. The Asian lady was overbearing, full of herself, and strongly opinionated. She even showed off that she was also an Accor platinum member and treated me like a kindergarten student. She lectured me when in fact the problem/fault was in their system. She did not even apologize. She acted as if she was right and on a grand mission to prove me wrong. Mark was so disrespectful and repeatedly kept shouting “You have to pay, you have to pay” to my guest and me; not knowing that I was a platinum member and entitled to a free breakfast. Due to the ongoing renovations, they had to block one lift for the construction workers. Hence we were left with one lift serving the entire building (from hotel guests, housekeepers, staff, etc). This did not suffice. I had to ridiculously wait for more than 15 mins long just to go down and not to mention the lift filled with the housekeeper’s cart and luggage. They had this going green campaign and I opted to join. But the policy stated that I had to get my room serviced every 3 days so I agreed. However, they did not service my room at all as we agreed. I had to go down personally and asked them to note the date when I wanted to get my room serviced. Even when they serviced, they did poorly. They did not refill my hand soap, body wash, and shampoo. They did not vacuum the carpet (I even took a video of some used condom packages from other hotel guests found under the side table and showed it to the horrified front desk). They did not change my bedsheet after 3 days and the bed was poorly made. It was miserable. I suggest they do something about the hotel before more damage is done.…
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 30 July 2023
Hi Resort14891556890 Thank you for bringing your concerns to our attention. We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues with our team to ensure improvements in our services. We regret that we fell short of meeting your expectations. Thank you again for sharing your detailed feedback and best of luck with your future hotel stays. Best regards, Alex Mihardja Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is easily the worst accomodation I’ve ever stayed at. The mattress was horrendous for a hotel, the curtains were ineffectual and the rooms were of a lower standard than a cheap motel. The noise that could be heard by neighbouring rooms was terrible. I had to raise this not once but twice with the staff before they did anything. The room they ‘upgraded’ me to had a door that rattled incredibly loudly every time someone opened or closed a nearby door. Just terrible.
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 24 July 2023
Dear H1513TRryanh, Thank you for sharing your feedback. We apologize for the disappointing experience you had during your stay with us. We take your comments seriously and will address the issues you've raised to improve our accommodations. We understand your frustration and hope to have the opportunity to provide you with a better experience in the future. Best regards, Alex Mihardja Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this months ahead and arrived with wife to a tired and vary basic room. Paid good price expecting at least good 3 star service. Sadly lifts were faulty and that was just the start. Ill leave the basic room as others can comment on that! Woke up to noise and had a reasonably nice breakfast. Went up to room and arrived with demolition bins and full construction site on our floor with still 90 minutes before checkout. Even more disappointing was the lack of real care about my experience by management. The goffer sent out as the token manager placated me by offering token hotel items! That was the last thing I would want! Will never recommend this business and please don't send a sorry email about my experience. I expect better service face to face, not when you see your public image might be tainted! If staying here for the next few months check where works are occurring on the floors as they are doing a full renovation and I don't think management give a crap about your experience. Have stayed in the CBD many times and would say there are many other venues within their price margin that are so much better. …
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Lift is faulty and management dont care
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Erdi Group, Other at Mercure Welcome Melbourne
Responded 2 July 2023
Dear Voyager602778, We apologize for the inconvenience and disappointment you experienced during your stay. We understand your frustration with the ongoing renovations and the impact it had on your overall experience. We appreciate your feedback and will take it into consideration as we continue to improve our services. Thank you for bringing this to our attention, and we regret that we fell short of meeting your expectations. Sincerely, Alex Mihardja Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 83 - USD 131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure welcome melbourne hotel melbourne, accor welcome melbourne
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
330
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Claim Your ListingMERCURE WELCOME MELBOURNE (AU$126): 2023 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Mercure Welcome Melbourne
Which popular attractions are close to Mercure Welcome Melbourne?
Nearby attractions include Drinking History Tours (0.07 km), Block Arcade (0.3 km), and The Regent Theatre (0.4 km).
What are some of the property amenities at Mercure Welcome Melbourne?
Some of the more popular amenities offered include an on-site restaurant, breakfast buffet, and dry cleaning.
Which room amenities are available at Mercure Welcome Melbourne?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mercure Welcome Melbourne?
Guests can enjoy an on-site restaurant, complimentary tea, and free instant coffee during their stay.
Is parking available at Mercure Welcome Melbourne?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Mercure Welcome Melbourne?
Conveniently located restaurants include 11 Inch Pizza, Da Guido 365, and Roule Galette Melbourne.
Is Mercure Welcome Melbourne located near the city centre?
Yes, it is 0.9 km away from the centre of Melbourne.
Are any cleaning services offered at Mercure Welcome Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Mercure Welcome Melbourne?
Many travellers enjoy visiting Old Melbourne Gaol (0.5 km), St. Patrick's Cathedral (1.0 km), and The Johnston Collection (1.7 km).
Does Mercure Welcome Melbourne have any great views?
Yes, guests often enjoy the city view available here.
Is Mercure Welcome Melbourne accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.