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Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 4-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
City View
Quiet
Languages Spoken
English
Location
265 Little Bourke Street, Melbourne, Victoria 3000 Australia
Mercure Welcome Melbourne
3.5 reviews
Getting there
Great for walkers
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Mercure Welcome Melbourne is centrally located, garnering appreciation for its convenience to shopping and attractions. However, the hotel's accommodations have been called out for being small and noisy, with cleanliness and decor leaving guests wanting. While some reviewers praise the friendly service and affordable breakfast, others are disappointed by slow check-ins and room service inconsistencies.
The amenities are generally satisfactory, but the overall value is questioned due to the rooms' conditions and atmosphere, which is often described as uninviting. Cleanliness receives mixed opinions, highlighting an uneven experience.
Location
Central
Atmosphere
Uninviting
Rooms
Dingy
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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There were a lot of people at check in when we arrived (mid afternoon) .. i thought that doing the 'pre-check in online’ would mean we could grab our key and go (as thats what it states on the email received) but this was not the case, it took about 20 mins to check in.
We didnt get wifi password at check in, nor were we told what time was breakfast, minor details, but noteable, as i had to go down to reception to ask - i called both reception and guest services and no one answered.
All the staff were very friendly.
the room we had was small and ok, it was not the cleanest, there was a bit of mould in the grouting in the bathroom, and the floor gets super wet when showering, we didnt have a dry bath mat or towel to put down each day due to non service of rooms
the bed is quite hard and the pillows quite flat.
the rooms are not serviced, which was explained at check in, however when i asked for a clean bath mat, i was told the cleaning staff had gone home for the day. our towels also did not dry in the room, so we had damp towels each morning.
there was also a lot of sand in our room, in our bed and in the bathroom.
the breakfast was quite good.
overall it was fine, and i am only noting these things as minor points. We would happily stay here again.
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:Ask for extra towels when you check in, including bath mat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 29 Jan 2025
Dear Tabitha A, Thank you for sharing your feedback. We're glad you found our location convenient and our staff friendly. We appreciate your comments on check-in, housekeeping, and room details, and we'll review these to enhance our guest experience. It's great to hear you enjoyed breakfast, and we look forward to welcoming you back in the future. Best regards, Alex Mihardja Executive Assistant
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Stayed here for 4 nights and was very hard to fault. If anything this is 4 and not 5 stars because we only got 2 towels in our room so had to keep reusing the same ones and the hotel charges a service fee on credit card if that's how you want to pay. The hotel is very centrally located with walking distance of just about everything including casino, MCG and Lygon Street. It has trams one block away which take you all around the city. It is also close to a lot of the nightlife areas. We opted to get 2x $25 hotel credit instead of getting our room cleaned but you can opt for extra Accor points or having your room cleaned if that's what you desire.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erdi Group, Other at Mercure Welcome Melbourne
Responded 19 Feb 2023
Dear BrendonP_1987, Thank you for taking the time to provide us with feedback regarding your recent stay with us. We were pleased to hear that you appreciated our "Go Green" initiatives, which provide guests with the option to forgo daily room cleaning in exchange for credits towards food and beverage, or ACCOR points. We are committed to reducing our environmental impact, and our "Go Green" initiatives are just one of the ways that we work to achieve this goal. We are delighted to hear that you found these initiatives to be a positive feature of your stay with us. Thank you for choosing to stay with us, and for your support of our efforts to reduce our environmental impact. We look forward to welcoming you back to our hotel in the future, and to continuing to provide you with a superior guest experience. Sincerely, Alex Mihardja Executive Assistant
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This hotel is in a perfect location, next to Emporium, surrounded by endless options for food and shopping. Reasonable price, helpful front desk staff, however the room we stayed in seemed dingy, outdated , had waterpipes across the ceiling. The rooms didn't seem to be soundproofed either which made my experience just average.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 12 Jan 2025
Dear CezKP, Thank you for your feedback. We're glad you enjoyed our perfect location and found the front desk staff helpful. We appreciate your comments about the room's condition and soundproofing, and we’ll use this feedback to work on improving the guest experience. Best regards, Alex Mihardja Executive Assistant
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Location and staff are top tier. Actual assigned rooms are the poor cousins of the Mercure brand.
Do not book for romantic intentions unless you're booking rooms on higher floors where your view is not concrete walls.
Room 633 and 634 are interconnected. They are dark, small "queen" rooms. Room 524 is also a queen room significantly bigger than the rooms on level 6.
I recommend requesting an interior room, positioning of 524, and avoiding exterior positioning such as 633 and 634.
Linen and gentle scented toiletries make up for the underwhelming rooms. The bathroom is 1 small person appropriate, and the shower cubicle is the same.
The aircon is noisy at a high setting and only slightly better in the lowest setting.
The foyer is small and extremely busy at checkout times. There are two lifts, they are also small so either take your belongings down earlier and ask reception if you can leave near their desk or make appropriate arrangements to avoid waits for lifts.
There are two online checkin facilities to avoid queuing for reception.
Breakfast is affordable and located on level 1 and offers dhal and fried rice as well as standard continental breakfast. It's bright, and seating is well spaced with great street view.
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Date of stay: January 2025Trip type: Travelled with family
Room Tip:Parking is a short distance away however there is a loading zone out the front for ease of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 5 Jan 2025
Dear jp2144, Thank you for sharing your detailed feedback. We're glad you appreciated our location and staff, as well as the breakfast and amenities. We also take note of your comments regarding the rooms and will consider them for future improvements. We always recommend guests to request specific room types to suit their preferences, and we apologize for any inconveniences during your stay. Best regards, Alex Mihardja Executive Assistant
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Location perfect and very affordable for an experience of China town colour & atmosphere and array of restaurants within Melbournes China town , Tip: opt for parking a few blocks away at Wilson 180 Russell st Tip 2 : Ensure you validated your parking at the Hotel & receive your original parking card to scan not just the receipt style shopper docket as you wont get past the exit boom gates unless you have a very understanding intercom Wilson staff member on the other end which I did Tip for hotel : , if your going to place 1 of the 2 elevators out of service for maintenance, At least a heads up , sms , email to guests and not find a customer and luggage jam in the one elevator at 8am on a Monday , a blanket sms or email to allow luggage to be taken down early and not be limited to 4 or 5 people at best with luggage , all 12 levels in the one lift with luggage , 30 mins for my wife to get down as I opted the fire stairs as did others however found the door locked behind us , luckily found an Exit taking us kit to street next to Pullman hotel , With that being said the staff were fantastic to try and accomodate for something out of their control , 3rd Tip : customers relax don’t take your holiday frustrations delays out on front counter staff doing their best . Would I stay again ? Definitely, sure the rooms & bath rooms are a little tired however for $153 (Accor membership) location , parking $24 per 24 hours is definitely worth it ,
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:180 Russell st - Wilson parking for this hotel , have it validated and ensure you receive your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 31 Jan 2024
Dear 415ScottM, Thank you for sharing your detailed feedback. We're glad you enjoyed the perfect location and affordable experience in Chinatown. Your tips are valuable, and we apologize for any inconvenience with the elevator maintenance. We appreciate your understanding and look forward to welcoming you back. Best regards, Alex Mihardja Executive Assistant
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Poor customer service. Due to flight cancellations beyond our control we could not make our booking. When contacting the accommodation and explaining the situation we requested a credit to stay at a different time. Flat out refused. The accomodation was paid for by family members as a birthday gift. Very disappointed with the outcome
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 26 Nov 2024
Dear 322trinac, Thank you for your feedback. We regret to hear about your disappointing experience and understand how frustrating flight cancellations can be. We offer two types of reservations: Flexible, which allows for changes or cancellations, and Non-Refundable/Non-Cancellation, which is typically a lower rate but offers less flexibility. Most guests choose the Flexible rate for situations like this. If you booked a Non-Refundable rate, we recommend checking with your travel insurance to see if you can claim the lost funds. Best regards, Alex Mihardja Executive Assistant
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Husband and I travelled to Melbourne to attend a function. Checked in online before we got to the hotel which seems to be a complete waste of time. Check in desk is wedged in under some stairs and the whole reception area looks temporary with walls that appear to have been put in place while something else happened but never taken down.
Our room (424) was one of the worst rooms I have ever encountered, if this is the standard of Mercure then I won't stay at a Mercure again. The room was small and felt claustrophobic with odd angled walls throughout. The wardrobe, which also contained a fridge and tea/coffee items, looked like something from an Ikea sale. There was one small window which overlooked a lightwell but the bathroom, which appears to be an afterthought, was blocking 2 thirds of the window so no natural light in the room.
The bathroom was tiny but very clean. On the plus side the shower was hot with excellent water pressure. The airconditioning roared very loudly but had no choice to have it on as it was the only way of getting any air.
The breakfast we had was average but kept running out of items, there seemed to be no proactive approach to keeping everything topped up.
The best feature of this hotel is its location. A couple of steps from Swanston Street means that you can walk most of the city with ease. The free city trams provide a quick way of getting from Southern Cross station to the hotel, 5 minutes walk from the tram stop.
For the price we paid and the quality of the hotel I would not stay here agin. It is overpriced and lacking the space/quality I expect of a Mercure. Maybe change it to an Ibis Budget to better manage expectations?
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Demand an outside room to get natural light
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erdi Group, Other at Mercure Welcome Melbourne
Responded 6 Nov 2022
Dear Sightseer00601690520, Thank you for staying with us and for sharing your detailed feedback. We truly appreciate you providing great insight into a few aspects of your stay, I will personally be discussing these today with our team so we can rectify these for our guests in the future. Allow me to apologize for the inconveniences experienced and thank you again for providing us with your feedback. Kind regards, Alex Mihardja Executive Assistance
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Happy Anniversary to us! My partner made a surprise booking at the Mercure and so a quick train trip from home with a small bag had us settled into our superior king room on the 5th floor by 4pm. Spacious and simple in design, the room was ideal for our special night. The nice little nook window complete with comfortable chair looked out onto Little Bourke Street and up to the start of Chinatown looking east. We were in the heart of so many restaurants. A knock at the door and voila - a lovely woman delivered an ice bucket and glasses with chilled De Botoli sparkling wine from The Yarra Valley. Feeling very spoilt. Our restaurant booking was for 7.30, so we watched a little tv, showered, listened to a podcast and even caught a half hour nap. Oh how I love hotel linen. Back from the restaurant (Maha in Bond Street) by 10.30pm, we swiped our room key to get ourselves back into the hotel and headed to our room. We had organised a late checkout but unfortunately, the sounds of people leaving and the cleaning staff doing their job, it woke us early and we couldn’t really get back to sleep. Apart from that morning noise, the hotel is very quiet and the room temperature easy to set to your comfort levels. Check in and check out was seamless. Breakfast is optional and may be included in your package - ask when booking. Breakfast is at the Louder which is part of the Mercure. Notes: iron, ironing board, bar fridge with milk, tea and coffee making facilities, safe, tissues, USB ports, usual shower and bathroom wares. Lovely place to stay in the heart of Melbourne at a reasonable price.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:King room was spacious and quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erdi Group, Other at Mercure Welcome Melbourne
Responded 18 Sept 2022
Dear Urbandrifter, A very happy anniversary to you and your partner. Thank you for your detailed feedback after staying with us. Our sincere apologies for the inconveniences experienced due to the noises from the neighboring rooms on your day of departure. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant
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This is in a great location. Next to the emporium, QV is only a block or so away, state library and Chinatown nearby and plenty of tram stops nearby to get elsewhere.
I booked a standard queen room and it’s so basic and noisy. I can hear the neighbours tv shows and if someone is running water, even when someone was turning a PowerPoint off. The air con is noisy, the fridge is forever making noises on and off all night.
Bed is quite thin too and the pillows were so squashed that there wasn’t much support. I did request a room away from the street coz I don’t like dealing with street sounds and they honoured that request.
Room seems a bit dated too. Could do with a lick of paint and update the ceiling and lights (who still has popcorn ceilings) Bathroom needed to be better space wise, coz I’ve never seen a hotel shower so small, coz as long as you don’t open your arms too wide while washing your hair, you’ll be ok.
And despite such a small window the curtains could’ve been better to block out the light. Didn’t appreciate getting woken up at 6am from all the light streaming despite the curtains being closed.
Also one of their lifts is currently under renovation, so they only have one available so if you get there and the lift is going up, you usually have to wait for it to go all the way to the 12th floor before it comes back. There is signs apologising and offering if you want to take the fire stairs, but who is really gonna take the stairs with suitcases in hand and if you’re on a higher floor too.
I’d pass on staying in a classic room and hope that more standard or superior type rooms are better classics. For 3.5 star hotel, I was hoping for a bit better. Also didn’t even get asked if I enjoyed my stay, just am I checking out. I was in a bit of a hurry when checking out otherwise I would’ve made comments when leaving but one of the receptionists must’ve been new and was taking awhile so I couldn’t afford to hang around.
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Date of stay: March 2023
Location
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erdi Group, Other at Mercure Welcome Melbourne
Responded 23 Mar 2023
Dear KimHam17, Thank you for taking the time to share your recent experience with us. We are saddened to hear that we were unable to provide you with a comfortable and enjoyable stay on this occasion, and the accommodation provided didn't meet your expectations. We understand that the work on our lifts may have caused some inconveniences during your stay, and we apologize for any inconvenience caused. Unfortunately, this work was necessary and there is never really a good time to do it. However, please note that we have staff on hand who can assist guests with bringing their luggage up or down when requested. Please know that we take your feedback seriously, and we will use it to improve our services. Our guests' satisfaction is of utmost importance to us, and we regret that we were not able to meet your expectations on this occasion. We hope that you will give us another opportunity to provide you with the comfortable and enjoyable stay that you deserve. Thank you once again for your feedback and once again, our sincere apologies. Best regards, Alex Mihardja Executive Assistant
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The hotel is so well located in short proximity to Bourke Street Mall next door to David Jones and Myers. It is a very well priced comfortable and secure hotel and I would highly recommend every aspect of this gorgeous basic but comfortable hotel. Jemimamae at reception (seen twice in the last two weeks) is so knowledgeable, so welcoming and incredibly informed it makes it so easy to check in and check out Location is the primary benefit. It is short walk to Swanston Street and all trams. I cannot recommend this property high enough for a comfortable and well priced stay. Breakfast is just okay. Certainly a very spacious breakfast area but nothing out of the ordinary I was not offered any special service. My go to for value.
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Date of stay: February 2025Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evas Restaurant, Marketing at Mercure Welcome Melbourne
Responded 4 weeks ago
Dear bellapretenda, Thank you for your fantastic feedback. We’re so happy to hear you enjoyed our location and Juninamae's warm hospitality. We’ll be sure to pass along your kind words to her. We appreciate your recommendations and hope to welcome you back soon for another great stay. Best regards, Alex Mihardja Executive Assistant
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It does have valet & or self off-site parking. The car park is in Russell Street about a 5-10 minute walk from the hotel. We parked our own car, and when you get your ticket you give it to the hotel. I can't remember the price to be honest but it was cheap. The only thing is the walk with the luggage to the hotel, you cut through China Town but it can be difficult walking through the pedestrian traffic if you have numerous bags. If it just an overnight bag then no problem.
The last time I stayed there, they put hold a certain amount of money (I can't remember how much) for in house expenditure eg mini bar, meals. For example, if you have a credit limit of $1,000 on your card, and the hotel put a hold of $100, then you have $900 to use on your card. The amount is not taken out of your account and the hold on the $100 is normally released on check out or a few days later. The amount they hold depends on the hotel. I once had a hold of $100 per day and I stayed at that hotel for a week, so $700 was blocked off my credit card. However It is strange that hotels with no mini bar or inhouse dining do a hold. So Iassume if you decide to thrash the room, you do not get your money back.
"Parking is a short distance away however there is a loading zone out the front for ease of loading unloading. Entry is level access.
City centre and Chinatown at doorste"
There are more places to choose from in the Melbourne area.
PRICE RANGE
AU$115 - AU$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure welcome melbourne hotel melbourne, accor welcome melbourne
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
330
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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