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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    06/08/2017 07/08/2017
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    USD 138*USD 142*
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    Traveller (280)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (44 reviews)
    “great location” (353 reviews)
    “soul cafe” (22 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
    Mercure Welcome Melbourne
    4,194 reviews
    #108 of 160 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    787 reviews
    #42 of 160 hotels in Melbourne
     
    Novotel Melbourne on Collins
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    Rooms
    6 Aug.7 Aug.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,500)
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    There are newer reviews for The Swanston Hotel, Grand Mercure
    See the most recent reviews

    21 - 25 of 2,430 reviews

    Reviewed 19 June 2017

    whenever I stay at the Swanston Hotel the staff are always friendly, quick service, pillow was perfect. the location is central to everything. I am becoming a regular guest there because of these reasons.More

    Review collected in partnership with Accorhotels.com
    Thank kylies137
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 20 June 2017

    Dear kylies137, Thank you very much for sharing your positive experiences with us and for highlighting the areas that we do well. We are delighted to have you as our return guests and we look forward to welcoming you back in the near future. Sincerely,...More

    Reviewed 15 June 2017

    More

    Review collected in partnership with Accorhotels.com
    Thank Dennis Y
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 19 June 2017

    More

    Reviewed 8 June 2017 via mobile

    We have stayed before, obviously in a different section. This room we are in is not a 4-5 star room. We booked through Accor. A room booked where we had the option of a third person, roll out bed could have been provided. Thank goodness...More

    Thank Margot55Goondiwindi
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 9 June 2017

    Dear Margot55Goondiwindi Thank you for sharing your feedback and sincere apologies that the accommodation provided on this occasion was below your expectations. All our "Superior" rooms are similar in sizes and generally spacious enough for an additional rollaway bed. Once again, our sincere apologies that...More

    Reviewed 8 June 2017 via mobile

    This is a central CBD location with access to great restaurants, landmarks and entertainment. Friendly staff, very nice rooms and excellent food and bar areas. I stay here for business each time and have always enjoyed their overall setup. Will stay here again :)

    Thank newyguy65
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 9 June 2017

    Dear newyguy65, Thank you for your positive comment in general and for continuously staying with us on your business trip. Greatly appreciated. We look forward to welcoming you back on your future stays with us. Sincerely, Alex Mihardja Operational Project Manager

    Reviewed 4 June 2017

    Mercure Swanston is conveniently located central to the Melbourne CBD. Surrounded by Bourke Street Mall, China town, Emporium Melbourne, David Jones and Myer right outside the doorsteps. There are plenty of public transport with Melbourne Central station within 5 minutes and free CBD trams on...More

    Thank noahroh
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 June 2017

    Dear noahroh, Thank you for taking the time to share your feedback after your recent stay with us. It is lovely to hear you enjoy your stay with us, and found our location perfect for your time in Melbourne and our team to be friendly,...More

    Mercure Welcome Melbourne
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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • USD 111 - USD 224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #77 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with ACCOR, Orbitz, Booking.com, Hotels.com, Ctrip TA, Expedia, Cheap Tickets, TripOnline SA, Agoda, Travelocity, Hotwire, Cancelon, HotelQuickly and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor ,
    • The Swanston Hotel, Grand Mercure Melbourne, Victoria
    Add Photo Photos
    Traveller (280)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (183)
    Bathroom (34)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Alan G
    23 July 2017|
    AnswerShow all 7 answers
    Response from Willfish101 | Reviewed this property |
    I stay at this hotel regularly, and get there via Southern Cross station from Tullamarine airport. As stated above you can get the Skybus from the Little Bourke Street entrance, but you need to book from the hotel desk... More
    1
    Vote
    Rebecca D
    4 July 2017|
    AnswerShow all 7 answers
    Response from Brin H | Reviewed this property |
    yes its a wilson car park ..5 minute walk away just make sure you park in the correct one as it wont be validated by front desk..and i think it was roughly $25 per day if validated
    0
    Votes
    Luis H
    28 March 2017|
    AnswerShow all 11 answers
    Response from ritamelbourne2017 | Reviewed this property |
    If you book your hotel stay with a discount booking site the member details will not show at the time of booking. Accor Members can request a FREE WIFI Password when you Check In to any Mercure Hotel. Accor Membership apples... More
    1
    Vote
    Room Tips
    "Worth it to upgrade to a Superior King Room if space matters to you"
    Read review
    "5th floor room on Little Bourke Street side was quiet and comfortable."
    Read review
    "ask for a back room away from Swanston street"
    Read review
    "Don't take room facing Swanston Street"
    Read review
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