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The Swanston Hotel, Grand Mercure

2,628 reviews
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Traveller (303)
Room & Suite (159)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(46 reviews)
“great location”(375 reviews)
“soul cafe”(25 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,628)Write a Review
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Traveller rating
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507
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685
1,178
507
115
68
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
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1,111 - 1,115 of 2,553 reviews
Reviewed 11 March 2014

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Review collected in partnership with Accorhotels.com
Thank Frank X
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 12 March 2014

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Reviewed 9 March 2014

I stayed overnight at the Swanston Hotel Grand Mercure on 3 March 2014. I paid $189 through Qantas.com for a standard Queen bedroom. When I checked in, the efficient staff gave me a free upgrade to a King room, which is normally $219, so this...More

Thank LexDWeb
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 13 March 2014

Dear LexDWeb, Thank you very much for your lengthy review of the hotel, its services & most importantly Haighs Choclates. Delighted to read that you enjoyed most aspects of your stay with us. I will be sure to passon your feedback regarding the poor TV...More

Reviewed 7 March 2014

Stayed five nights at this hotel both for business and pleasure. The location was excellent, right in the heart of the city. The staff at the reception was able to link my two bookings together, which allowed me to stay in the same room. The...More

Thank Kai K
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 12 March 2014

Dear Kai K, Thank you for taking the time to write a feedback after your recent stay. It's greatly appreciated. We are pleased that you enjoy most aspects of your stay with us. I have personally addressed your valid feedback to our Front Office Team...More

Reviewed 7 March 2014

What this hotel does not have in glamour it makes up in central location and fantastic customer service. I landed with 2 very rowdy children and my room was not ready (we were early). Nikita was absolutely fabulous. She calmed the kids down, got us...More

1  Thank bambasydney
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 12 March 2014

Dear Bambasydney, Thank you for your great review. AS a Top Contributor, we appreciate your honest feedback. I am glad that our team member, Nikita has once again showed her star qualities & I will be sure to personally convey your fantstic feedback to her....More

Reviewed 4 March 2014

Spent two nights here after the Superbike race at Philip Island. We made the error of trying to drive our hire car with up to date gps, to the hotel. After driving down a tram only road because I couldn't turn into Swanston Street, we...More

1  Thank Brands_03
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 6 March 2014

Dear Brands_03, We love getting reviews from Senior Contributor such as yourself. We appreciate your honest feedback. Lt Bourke St is indeed a little chaotic at the moment with all the buildings around the hotel are doing their refdurbishments. I am glad that your wife...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
USD 122 - USD 248 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 122 - USD 248 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (303)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
30 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
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Room Tips
"The Welcome is less expensive than the Swanston and just as good but all rooms quiet"
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"if you are a family you will be placed on a lower floor if travelling as a couple or single better chances of..."
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"Higher is better"
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"Choose an alternative hotel."
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