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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE USD 30
    USD 149*
    USD 119*
    USD 149*
    USD 119*
    USD 149*
    USD 119*
    Traveller (273)
    Room & Suite (112)
    Dining (16)
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    Overview

    • Excellent26%
    • Very good46%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (44 reviews)
    “great location” (346 reviews)
    “soul cafe” (21 reviews)
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Free Internet
    4 Star Hotel
    All hotel details
    Mercure Welcome Melbourne
    4,120 reviews
    #104 of 159 hotels in Melbourne
     
    Novotel Melbourne on Collins
    4,329 reviews
    #61 of 159 hotels in Melbourne
     
    Mantra City Central
    610 reviews
    #89 of 159 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    748 reviews
    #41 of 159 hotels in Melbourne
     
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,448)
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    1,101 - 1,105 of 2,448 reviews

    Reviewed 21 October 2013

    I returned to this city central hotel which at the moment due to nearby construction work can cause some drop off/pick up problems. I stayed in a two room suite at a very very good price. The hotel while a little dated does everything pretty...More

    1  Thank kroe55
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Dear Kroe55, Thank you for your review & I will be sure to pass on your constructive feedbacks to our Executive Chef. Indeed, our location is surrounded by an extensive array of cafes & restaurants. Once again, thank you for your feedback & continuous patronage...More

    Reviewed 19 October 2013

    Stayed for the weekend, and enjoyed my stay at this hotel. It is in a fabulous location, walking distance to everywhere I needed to go. Close to Chinatown, great shops etc. had a great sleep the first night, however the second night there were noisy...More

    Thank RuthS529
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Dear Ruth, It's great to receive feedbacks from a SEnior Contributor. Our location is the perfect base for a Melbourne weekend getaway. In regards to the noise disturbance from other guests, I would certainly encourage you to notify reception immediately should this occur on future...More

    Reviewed 18 October 2013

    Stayed just couple night. The greatest thing about the Mercure is its location- Swanson st. Unfortunately rooms are small. I can say anything about food. We prefer to eat outside. Reception- nice service. Friendly staff.More

    Thank voss v
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Dear Voss V, Thank you for your feedback. Glad that you enjoyed the convenient location of the hotel. Generally our guests commented on the spaciousness of the room, I am sorry to hear that you did not find this to be the case. Delighted to...More

    Reviewed 17 October 2013

    Pros: Train station right across the hotel with 7-11 close-by. Chinatown within 1min. Cons: Room was big but dated. Could hear noise from the street. Poor spread for breakfast. Lack of clear signs directing to which hotel as the building composes of two hotels under...More

    Thank Jay J
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Hi Jay, Thank you for your review. Very much appreciated. Hopefully we will have the opportunity of accommodating you again in the future. Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure.

    Reviewed 16 October 2013

    All good, from valet parking, reception, room and breakfast in restaurant. The Hotel is in an excellent location for staying in Melbourne CBD. Our stay was very comfortable and enjoyable. Would recommendMore

    Review collected in partnership with Accorhotels.com
    Thank Pam O
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Dear Pam, It's fantastic to read such a positive feedback of the hotel. Thank you for recommending our hotek to your family, freinds & fellow travellers. WE look forward to welcoming you back in the near future. Kind regards, Alex Mihardja, Operational Project Manager, The...More

    Mercure Welcome Melbourne
    4,120 reviews
    #104 of 159 hotels in Melbourne
     
    Novotel Melbourne on Collins
    4,329 reviews
    #61 of 159 hotels in Melbourne
     
    Mantra City Central
    610 reviews
    #89 of 159 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    748 reviews
    #41 of 159 hotels in Melbourne
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • USD 108 - USD 192 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #74 Luxury Hotel in Melbourne
    Photos
    Traveller (273)
    Room & Suite (112)
    Dining (16)
    Pool & Beach (4)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Luis H
    i am a member of accor in indonesia. is the wifi free for me?
    28 March 2017|
    Answer Show all 11 answers
    Response from ritamelbourne2017 | Reviewed this property |
    If you book your hotel stay with a discount booking site the member details will not show at the time of booking. Accor Members can request a FREE WIFI Password when you Check In to any Mercure Hotel. Accor Membership apples... More
    1
    Vote
    GetawayJunkie
    I read that the hotel will be undergoing renovation. Is this indeed the case, and when is this happening? I am looking to stay here in May. Thank you.
    15 February 2017|
    Answer Show all 4 answers
    Response from Jo S | Reviewed this property |
    Hi, The renovations are done and the rooms look great there are new beds and mattresses I love this motel it is the only place I will stay. I hope this helps Jo
    1
    Vote
    GDV0630
    Is there a laundry/laundromat guests can pay to wash and dry clothes in the hotel?
    18 January 2017|
    Answer Show all 4 answers
    Response from Sendytel | Reviewed this property |
    The Swanson Hotel is linked to Welcome hotel (same front desk lobby) guest allow to use the laundry facility at Welcome hotel on level 8 operating hour end 10pm
    0
    Votes
    Room Tips
    "Avoid rooms overlooking the main street areas as noise levels well into the night are very high."
    Read review
    "Bring your own pillow unless you like very firm pillows"
    Read review
    "go for a high room to avoid the street noise"
    Read review
    "If you can stay clear of the south side of the building as you all the buskers music and singing from the..."
    Read review