We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 161 hotels in Melbourne

The Swanston Hotel, Grand Mercure

2,609 reviews
Save
Traveller (297)
Room & Suite (120)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(45 reviews)
“great location”(374 reviews)
“soul cafe”(24 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,609)Write a Review
There are newer reviews for The Swanston Hotel, Grand Mercure
See the most recent reviews
Filter reviews
2,535 results
Traveller rating
678
1,171
505
113
68
Traveller type
Time of year
LanguageEnglish
More languages
678
1,171
505
113
68
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the cityvalet parkinga bit tiredbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
FilterEnglish
Updating list...
1,061 - 1,065 of 2,535 reviews
Reviewed 3 April 2014

More

Review collected in partnership with Accorhotels.com
Thank Marlene46255060
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 April 2014

More

Reviewed 2 April 2014

Have just spent 4 nights in this great hotel. Very easy to get there from the airport using the Sky Bus and once there everything is on your door step. Trams a minute walk away and once we had figured out how to use the...More

Thank Mars B
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 April 2014

Dear Mars B, Thank you so much for taking the time to write a positive review about your recent stay. Our location is ideal to experience all Melbourne has to offer. We look forward to your return. Kind regards, Alex Mihardja, Operational Project Manager

Reviewed 2 April 2014

More

Review collected in partnership with Accorhotels.com
Thank JaneySm
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 April 2014

More

Reviewed 1 April 2014

More

Review collected in partnership with Accorhotels.com
Thank Jan M
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 April 2014

More

Reviewed 1 April 2014

Our room was basic but spacious, clean and comfy - all that we needed for our 3 night stay. Location great - as well as China Town, the tram stops and shops, the Melbourne Information Centre was within walking distance with AAT Kings tour buses...More

Thank goodhotelsonly
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 April 2014

Dear Goodhotelsonly, It's great to see such positive comments from a Contributor. We're pleased your stay with us was fantastic. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of...More

View more reviews
PreviousNext
1211212213214215507
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
USD 115 - USD 253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#82 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 115 - USD 253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#82 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (297)
Room & Suite (120)
Dining (16)
Pool & Beach (4)
Hotel & Grounds (197)
Bathroom (37)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
30 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"Higher is better"
Read review
"Choose an alternative hotel."
Read review
"Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
Read review
"The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite