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The Swanston Hotel, Grand Mercure

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Traveller (310)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good49%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,677)
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Traveller rating
696
1,199
514
119
72
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LanguageEnglish
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696
1,199
514
119
72
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spacioustram stopstreet noisean upgrade
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1 - 5 of 2,600 reviews
Reviewed 2 days ago

Pros Given the very low rate I was pleasantly surprised by this hotel Position - right in the middle of everything - perfect ! Good sized room with a comfy bed Cons Fairly bland decor in rooms and public areas - all needing to be...More

Thank MickiAustralia
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded yesterday

Dear MickiAustralia, Thanks for your comments. I'm glad that you loved our great location and good value for money. I have to agree with you we are all really looking forward to becoming a Pullman. We have a few rooms done already and they look...More

Reviewed 2 days ago

Great location, right next to mall and Emporium for shopping, a lot of food options nearby on Swanston St and in Chinatown, trams right out the front so easy to get around Melbourne, fantastic staff and the room was excellent. But had issue with key...More

Review collected in partnership with Accorhotels.com
Thank edmomg
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 2 days ago

Dear edmomg, Thanks for your great comments. We are indeed lucky to be in such a great location and to have such lovely staff. You are correct that we are right in the middle of all the best shopping and dining Melbourne has to offer....More

Reviewed 3 days ago via mobile

I stay in this hotel most visits to Melbourne in the last couple of years. It has the best location in the city and that is why I choose it. I usually stay in the large separate bedroom room as I stay for at least...More

Thank JoJa17
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 2 days ago

Dear JoJa17, Thanks for leaving such detailed comments. I'm really glad that you liked the new renovated room. We think they look great and are every excited about them. I will pass on your information about the shower hand held falling down. Also I'm sorry...More

Reviewed 1 week ago

I stayed here for a night and was surprised that my room was upgraded to an apartment. I was pleased to be offered Appelles apothecary for toiletries. It's a good location and accessible to food scene, tourist sites. One negative experience was the Wifi was...More

Thank seanlee112
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 4 days ago

Dear Seanlee112, Thanks for your comments, and I'm glad that we were able to give you a complimentary upgrade. I'm also happy that you liked our complimentary Appelles products like shampoo and hand cream - it's great to be able to treat yourself with and...More

Reviewed 1 week ago via mobile

Please note this is a review for Mercure hotel Swanson street. By error I have submitted the review for Ibis Swanston street. Request trip advisor to cancel that review. It was a nice business like hotel, with a no fuss lobby , tucked away in...More

Thank Gitangel
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear Gitangel, Thanks for your comments and I'm glad you enjoyed your stay here and it's great that we were able to give you early check-ins for all 3 rooms at 11am. I'm also happy that you enjoyed our meal options as well as our...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
USD 114 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 114 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (310)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
30 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"Check out if the room has been renovated or an old tired one"
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"the entry is on the left as it is on a one way street and it does not look like a street."
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"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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