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The Swanston Hotel, Grand Mercure

Traveller (354)
Room & Suite (188)
Dining (27)
Overview
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Rooms
3 Feb.4 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,796)
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2,716 results
Traveller rating
729
1,231
540
132
84
Traveller type
Time of year
LanguageEnglish
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729
1,231
540
132
84
Show reviews that mention
All reviews the cocoon great location soul cafe two double beds david jones central location bourke st mall accor member the heart of the city a bit tired valet parking buffet breakfast your doorstep room was spacious street noise tram stop public transport
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1 - 5 of 2,716 reviews
Reviewed 5 days ago via mobile

Terrible stay. Check in took too long. Air conditioning broken which lead to poor night sleep. Hotel solution to move room in the night not practical given close to midnight. Offer in morning of free breakfast to compensate for sleeping in sauna not good enough....More

Date of stay: January 2019
1  Thank pacersam
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 days ago

Dear pacersam Thank you for taking the time to share your recent experience at our hotel. We are sorry to hear that your stay with us was not satisfactory. You have indicated that you won’t be staying with us again and for that, I am...More

Reviewed 5 days ago

Always love to stay here. Got one of the older rooms but still very happy with the room. Vegan breakfast (acai bowl) one morning was a real hit. Coffee made soy and beautiful. Only problem was one morning we left the "we are awake please...More

Review collected in partnership with Accorhotels.com
Date of stay: January 2019
Thank crab67tkf
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 5 days ago

Dear crab67tkf, Thank you for regularly staying with us. We are very sorry to hear that your stay was negatively impacted by not having your room serviced on oe of the days you stayed with us and for the lack of follow-up extended by our...More

Reviewed 1 week ago

Arrived at hotel at 2.25 for 2pm check in with two young children. Room not ready. Given complimentary drinks vouchers to go to nearby cafe and fill in time. Returned to hotel 30 min later - room still not ready. Had to wait in foyer...More

Review collected in partnership with Accorhotels.com
Date of stay: January 2019
Thank Jet154443
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

Dear Jet154443, Thank you for sharing your detailed feedback after your recent stay with us. We apologize that there was a delay in getting your room ready by 2PM. We endeavor to get the room ready by the guaranteed time of 2pm, though sometimes due...More

Reviewed 2 weeks ago

Absolutely wonderful stay at The Swanston Hotel, lovely & clean, friendly staff, great room service, enjoyable breakfast, central to so much with trams outside the door for great public transport to get around. At the end of the day was nice to hop into the...More

Review collected in partnership with Accorhotels.com
Date of stay: December 2018
Thank Roslyn B
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

Dear Roslyn B, Thank you very much for your time in providing a review after staying with us recently. We are so happy to read that you had a wonderful holiday break whilst staying with us. I will be sure to pass on your kind...More

Reviewed 2 weeks ago

Great hotel. Is currently being refurbished and will be transformed into a Pullman Hotel. a number of the floors have already been upgraded (10th floor up have been done). The hotel offers 3 dining options (Soul Cafe, Cocoon Bar & Loudon Kitchen & Grill). There...More

Date of stay: January 2019
2  Thank Allanh50
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

Dear Allanh50, Thank you for staying with us recently. We are so pleased to learn that you stayed in one of our refurbished rooms and that both the accommodation provided and our central location met your requirements. We look forward to welcoming you back in...More

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About
Description
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, More theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Air Conditioning
Babysitting
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Beachfront
Spa
Free High Speed Internet (WiFi)
Breakfast included
Free Parking
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
200
Price range
USD 106 - USD 234 (Based on Average Rates for a Standard Room)
Formerly known as
Mercure Grand Hotel on Swanston
Also Known As
The Swanston Hotel, Grand Mercure Hotel Melbourne
,
The Swanston Hotel Grand Accor
,
The Swanston Hotel, Grand Mercure Melbourne, Victoria
Location
Australia > Victoria > Melbourne > Central Business District
Hotel class
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
200
Price range
USD 106 - USD 234 (Based on Average Rates for a Standard Room)
Formerly known as
Mercure Grand Hotel on Swanston
Also Known As
The Swanston Hotel, Grand Mercure Hotel Melbourne
,
The Swanston Hotel Grand Accor
,
The Swanston Hotel, Grand Mercure Melbourne, Victoria
Location
Australia > Victoria > Melbourne > Central Business District
Photos
Traveller (354)
Room & Suite (188)
Dining (27)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
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Questions & Answers
Ask a question
LuvAlice
31 May 2018|
AnswerShow all 6 answers
Response from guinan15 | Reviewed this property |
The renovations are occurring floor by floor. I never heard them and did work in my room some part days. Floor 2 is finished.
1
Vote
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Room Tips
"10th floor up with a view toward the river"
Allanh50
2 weeks ago
Read review
"Deluxe Suite - treat yourself!"
Aussie_2383
4 weeks ago
Read review
"Ask for a newly renovated room facing Bourke St."
Vougie
3 Dec. 2018
Read review
"Ask for room as far away as possible from renovation noise"
17Barb17
18 Nov. 2018
Read review
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