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The Swanston Hotel, Grand Mercure

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Traveller (344)
Room & Suite (172)
Dining (28)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(381 reviews)
“soul cafe”(25 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug.27 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,729)
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2,652 results
Traveller rating
709
1,212
526
127
78
Traveller type
Time of year
LanguageEnglish
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709
1,212
526
127
78
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the cityvalet parkinga bit tiredbuffet breakfastyour doorsteproom was spaciousstreet noisetram stoppublic transport
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1 - 5 of 2,652 reviews
Reviewed today via mobile

Accor plus member stayed at many Accor Mercure hotels and this is the worst I’ve stayed at by far. No arrival pack on welcome and room looks like something above a pub or motel .. the couch is also filthy, who knows.... I can see...More

Thank voiko
Reviewed yesterday

We have just spent a week at the hotel staying in the newly renovated rooms. What a fabulous experience! Everything has been upgraded and the beds are even better than before, if that is possible. The new walk in showers are fabulous, as is all...More

Thank Doug249
Reviewed yesterday via mobile

Stayed 6 nights here. Generally what you’d expect from Mercure, with the following notables: Pros: Probably the best location in town, for transport, food, shopping and CBD. Counter staff allowed us to check out at 3pm due to late flight. Large concealed jackpot room if...More

Thank yanhaon
Reviewed 3 days ago

I have stayed here on a few occasions and it is very central for shopping, restaurants and entertainment. The recently refurbished rooms are excellent, with lovely bathrooms and very comfortable beds. Hopefully, over time the rest of the property will also reach this level :)More

Review collected in partnership with Accorhotels.com
Thank Jules B
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 days ago

Dear Jules B, We are pleased to hear that you enjoyed your stay with us and that you got to experience our newly refurbished accommodation. We thank you for your continuous patronage and as you might be aware, we are in the process of refurbished...More

Reviewed 3 days ago via mobile

Melbourne as always a great place to visit, The Swanston Hotel is a fantastic place to stay, excellent position , everything at your fingertips. Relaxing , comfortable bar & lounges, great food, excellent service. When we visit Melbourne this is our home away from home.More

Thank rubyregan
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 days ago

Dear rubyregan, Thank you very much for regularly staying with us and for sharing your kind feedback. We truly appreciate your words of encouragement and we look forward to welcoming you back on your next visit to your "home away from home". Yours truly, Alex...More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
USD 109 - USD 210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#94 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 109 - USD 210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#94 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (344)
Room & Suite (172)
Dining (28)
Pool & Beach (4)
Business Centre & Event Rooms (11)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
Alice T
31 May 2018|
AnswerShow all 5 answers
Response from Baz K | Reviewed this property |
No renovation was being done when we were there that we saw.
1
Vote
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Room Tips
"higher floor for more lights"
Read review
"Cant goi wrong for food as it is in the heart of China Town"
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"Don’t stay there"
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"The hotel is under renovation right now"
Read review
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