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Lancemore Crossley St.

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51 Little Bourke St, Melbourne, Victoria 3000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (24)
Room & Suite (17)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 27/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 27/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 170 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
Crossley Street is the pinnacle of Melbournian culture, centrally located between the Paris end of Bourke Street, Theatre District, restaurants such as Gingerboy, Becco and Pellegrinis, and tempting sights and sounds of Chinatown. Undergoing a $10M transformation, by award-winning Carr Design Group, Lancemore Crossley St. will feature five room types for guests to choose from, it’s walls hung with bespoke commissions from emerging artists, and a quintessentially-Melbourne rooftop terrace boasting sparkling city skyline views. Hosting a melting pot of arts, culture, food, and fashion, the hotel nevertheless exudes a quietness through consideration and authenticity. Guests can choose whether to retreat to the exquisite calm the 113 private rooms offer or experience the captivating program of the public spaces.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Evening entertainment
Walking tours
Highchairs available
Taxi service
Baggage storage
Wifi
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Snack bar
Wine / champagne
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
85Reviews0Q+A13Room tips
Traveller rating
  • 77
  • 3
  • 3
  • 1
  • 1
Time of year
Traveller type
Language
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Popular mentions
Explore816923 wrote a review 20 Jan
1 contribution
My daughter and I recently enjoyed an extended weekend at the Lancemore Crossley St. and absolutely loved every aspect of it. The decor is delightful, the rooftop is a great place to take a break or enjoy a pre-dinner cocktail with lounges, daybeds and even a fireplace. The room had everything we needed and the beds and pillows were incredibly comfortable! Staff were always helpful and approachable and we felt that no request was too much trouble. We actually felt quite at home. The hotel was in a great spot, surrounded by buzzy restaurants and bars and very easy to get to on public transport for out of towners like us. We also enjoyed some lovely wine from another Lancemore property and would seek out and stay at any other Lancemore given the opportunity.
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Date of stay: January 2022
Location
Service
Sleep Quality
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Damian H wrote a review 15 Jan
Sydney, Australia86 contributions64 helpful votes
Nothing particularly wrong with this hotel. Great ok, roof top lounge area was ok, check in was ok, rates ok, room was ok, staff were all ok…..it’s an ok hotel but it’s not amazing. We love Melbourne and we love staying in amazing hotels….this is a combination of its location, staff and room….. this hotel was “ok”.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Leigh Fitzgerald, Guest Services / Front Office at Lancemore Crossley St.
Responded 6 days ago
Dear Damian35, Thank you for choosing to stay at the Lancemore Crossley St and for taking the time to complete this review. I would like to sincerely apologise for not meeting your expectations on this occasion. At the Lancemore Crossley St we strive to provide a superior hotel experience and it disappoints me to hear that we have failed you on this occasion. Please rest assured that your feedback will provide motivation for us to better the services that we offer going forward. If you would like to discuss your feedback further I would invite you to contact me directly at lfitzgerald@lancemore.com.au We do hope that we can welcome you back to the hotel in the future for a stay that truly represents the best of what we have to offer as a hotel. Kind regards Leigh Fitzgerald Assistant Front Office Manager Lancemore Crossley St
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Nicole S wrote a review 14 Jan
Melbourne, Australia5 contributions2 helpful votes
Stayed in a suite and air conditioning very noisy. Had to turn it off and then had no air in room. Room was clean and staff attentive but doesn’t make up for noisy air conditioning. Shower not the best either as very sensitive to get right and then I lost hot water
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Leigh Fitzgerald, Guest Services / Front Office at Lancemore Crossley St.
Responded 6 days ago
Dear Nicole S, Thank you for choosing to stay at the Lancemore Crossley St and for taking the time to write this review. I would like to sincerely apologise for the issues you have encountered during your stay with us. In reference to the airconditioning issue we are very sorry. We can appreciate how frustrating it is when your sleep is disrupted and please rest assured that this will be followed up with our maintenance team to ensure that this is not going to occur going forward. Nicole S I would like to invite you to contact me directly at lfitzgerald@lancemore.com.au so that we can discuss these matters further. I look forward to hearing from you and in the event that I don't then we thank you once again for providing this feedback to us so that we can better our offerings going forward. Kind regards Leigh Fitzgerald Assistant Front Office Manager Lancemore Crossley St
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Natalie G wrote a review 12 Jan
1 contribution
All staff were extremely accommodating, especially Craig. They have available great drinks and snacks in the lobby so this was a big plus. The service was exceptional as well. Would definitely send all my friends there for lovely staycation! Its gorgeous!
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Date of stay: January 2022
Location
Cleanliness
Service
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Response from Leigh Fitzgerald, Guest Services / Front Office at Lancemore Crossley St.
Responded 6 days ago
Dear Natgiuliani89, Thank you for choosing to stay with us at the Lancemore Crossley St and for taking the time to complete this review. I have passed this review on to our staff to serve as inspiration going forward to continue offering great service to our guests. We look forward to welcoming you back to the hotel in the future for another amazing stay. Kind regards Leigh Fitzgerald Assistant Front Office Manager Lancemore Crossley St
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jkerekes wrote a review 9 Jan
Melbourne, Australia6 contributions1 helpful vote
+1
My wife and I stayed here in January of 2022 for our wedding anniversary. We picked this hotel based on the very positive reviews on TA and photos. Our stay was not as amazing as others have had. The beds were OK, but nothing special, and the pillows were actually way too big and gave my wife and me sore necks and unfortunately, there were no alternatives pillows in the rooms. When we arrived we noticed the room had not been cleaned very well. There was lipstick on the sink, ring marks on the bedside tables and table, Furthermore, the toilet seat was also coming off and moved while using it. There were also a few design issues, mainly the sink/kettle. The kettle was too tall and could not even fit under the only tap in the room to fill it up. We had to use the shower to fill up the kettle. The rooms look nice in photos, however, in reality, they are very sterile, all white and grey, and compared to many other hotels we have stayed in, average. The corridor outside our room also had a very had smell and the rooms were not very soundproof, we could still hear people talking and yelling outside and we were on the top floor. For the price of the room, I would say we got what we paid for, the value is good don't get me wrong. But the hotel does not deserve the glowing reviews I have read and I would not recommend this hotel for couples wanting something special.
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Date of stay: January 2022
Rooms
Location
Service
Room Tip: basic, clean
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Response from Leigh Fitzgerald, Guest Services / Front Office at Lancemore Crossley St.
Responded 1 week ago
Dear jekerekes, Thank you for choosing to stay at the Lancemore Crossley St and for taking the time to write this review. I would like to sincerely apologise for the cleanliness and maintenance issues you have encountered during your stay. At the Lancemore Crossley St we strive to provide a superior hotel experience and it disappoints me to hear that we have failed on this occasion. In regards the cleanliness issues in the room we are very sorry that this has occurred. As a hotel we have an expectation of our rooms being immaculately cleaned so please rest assured that this will be followed up with our housekeeping staff to ensure that this doesn't happen again into the future. With reference to the toilet seat being loose we apologise for this inconvenience. We can appreciate that this is not only annoying but can be a safety concern for our guests. This information has been passed on to our maintenance team to ensure that the issue does not effect future guests. I invite you to get in contact with me directly at lfitzgerald@lancemore.com.au so that we can discuss your concerns further. Kind regards Leigh Fitzgerald Assistant Front Office Manager Lancemore Crossley St
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PRICE RANGE
USD 119 - USD 297 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Crossley Hotel
LOCATION
AustraliaVictoriaMelbourneCentral Business District / Chinatown
NUMBER OF ROOMS
113
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Frequently Asked Questions about Lancemore Crossley St.
Which popular attractions are close to Lancemore Crossley St.?
Nearby attractions include Depot Adventures (0.3 km), St. Patrick's Cathedral (0.5 km), and Her Majesty's Theatre (0.09 km).
What are some of the property amenities at Lancemore Crossley St.?
Some of the more popular amenities offered include free wifi, breakfast buffet, and dry cleaning.
Which room amenities are available at Lancemore Crossley St.?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Lancemore Crossley St.?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Lancemore Crossley St.?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Lancemore Crossley St.?
Conveniently located restaurants include Hochi Mama, Straight Outta Saigon, and Il Bacaro Cucina e Bar.
Are any cleaning services offered at Lancemore Crossley St.?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Lancemore Crossley St.?
Many travellers enjoy visiting Old Melbourne Gaol (0.6 km), St. Patrick's Cathedral (0.5 km), and Rippon Lea Estate (8.0 km).