Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Located in a prominent position within Melbourne’s new leisure and hospitality precinct, West Side Place, Dorsett Melbourne boasts 316 stylish and well-appointed hotel rooms and suites at the western end of Melbourne CBD. Enjoy access to a range of world-class facilities and amenities for a truly comfortable stay, including the luxurious Jin Bar, a light-filled restaurant, club lounge, and modern leisure and wellness facilities including a spa, sauna, steam room, heated indoor pool, gym and wellness room.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
Dorsett Melbourne garners praise for its immaculate and modern rooms, boasting amenities that ensure guest comfort, despite occasional lighting and maintenance gripes. The hotel's cleanliness is consistently commended, with travelers appreciating its pristine condition. Situated in a prime spot for urban adventures, it's a stone's throw from attractions and dining, enhancing its appeal.
While the services and diverse amenities generally receive accolades, some visitors suggest the need for refinement, particularly in executive perks and housekeeping. Opinions on value are divided; guests appreciate the reasonable parking yet question the breakfast pricing and value of certain services.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Mixed
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Perfect eight night stay at The Dorsett. Chosen as the meeting place for myself from the UK, and my daughter from NZ. Room very comfortable, bed even more so. Breakfast was delicious; scrambled eggs were perfection. Staff welcoming and friendly. Shout out to George ... enjoy Christmas with mum 😍, and to Blair ... get out and walk 😊 Thank you to all
Read more
Date of stay: September 2024Trip type: Travelled solo
Room Tip:Great location for walking Melbourne; St Kilda, South Melbourne, Botanical Gardens, Brunswick and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Minyoung Lee, Guest Services / Front Office at Dorsett Melbourne
Responded 5 Sept 2024
Dear Alex, warm greetings from Dorsett Melbourne and thank you for sharing such a delightful review of your long stay with us. It was a pleasure to be the meeting place for you and your daughter, and I am thrilled to hear that your experience was so enjoyable. I am glad that you found your room and bed to be comfortable and that our breakfast, especially the scrambled eggs, met your expectations. It’s wonderful to hear that our team members, particularly George and Blair, made such a positive impression on you - I will surely share your lovely comment with them and the entire team! Thank you once again for choosing Dorsett Melbourne for your special stay and hope to have the pleasure of welcoming you back in the future. Warm Regards, Minyoung Lee, Front Office Manager Minyoung.Lee@dorsetthotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a 3 night stay, I liked the look and feel of the hotel it also smells amazing when you walk into reception and staff are extremely friendly and happy to help I feel as though the hotel may have been rushed to be finished and in places things aren’t finished. My experience is we arrived Thursday evening around dinner time restaurant was not open so had to go out on the search for dinner. The hotel is located in walking distance of most things and if you can’t walk to places tram or train station close by. Our room was nicely decorated but i would have loved another chair to sit in and relax being two of us and only one chair in the room one had to sit on the bed. The pillows are absolutely terrible as soon as you lay on them they are paper thin, the bed was comfortable and over all we slept well as it was very quiet. Buffet Breakfast was nice but not a big selection and if you would like a coffee made for you it is extra cost on top. We had dinner at the restaurant on Friday evening the pumpkin soup and arancini I would recommend very tasty and presented well. We also had the steak which was a bit of a let down really nothing special to rave about and the mixture of fries with veg is strange combo. I also like to be able to go in and out with out a fuss on holiday and found having to be greeting each time I went in and out of the hotel a bit over the top but some people may love all the attention. I would stay again and would recommend I think it will great once opened a little longer
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vincent Jean-Pierre, Other at Dorsett Melbourne
Responded 18 May 2023
Dear Guest, Firstly I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so can ensure continuous improvement of our services.I will ensure that your comments in regards to the pillows and both your breakfast and dinner experience get passed on to the management team.We hope to welcome you back in the near future. Warmest Regard, Vincent Jean-Pierre Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Hotel staff all very helpful, polite and friendly. On the day of our departure from the hotel, our flight to the UK was scheduled for 22.30. The hotel allowed us to check out at 13.00, and store our luggage. We could also use the seating area near reception and the Gin Bar to wait in comfort until our taxi arrived. We had lunch and coffees in the Gin Bar. All this made our travel experience much more comfortable. During our 3 night stay, the location of the hotel meant we were able to explore the city easily, and return to our room easily. The area nearby was always very busy, but we felt safe walking around. The “night light” set low down under the fridge / clothes hanging unit was a great idea, as were the environmentally friendly non-plastic (wood?) door keys. Good breakfast although choice of breakfast cereal, fresh fruit and cooked food limited. We’ve stayed in other hotels, such as Premier Inn, which are less comfortable but have a better breakfast. Our lunch in the Gin Bar was ok, but could have been better. We had fish & chips, and although they were fine, there were no vegetables included, such as peas. Also the chips were covered in salt crystals which made me very thirsty. I enjoyed using the pool, but the unisex shower / changing room was a surprise. I think a changing cubicle within the changing room should be provided.
Read more
Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Minyoung Lee, Guest Services / Front Office at Dorsett Melbourne
Responded 8 Dec 2024
Dear Andy, warm greetings from Dorsett Melbourne, and thank you for sharing your experience during your recent stay with us. I am thrilled to hear that you found our team to be friendly, polite, and helpful. I am also glad you appreciated the convenience of our location, which makes exploring the city and returning to your room effortless. It’s wonderful to hear you enjoyed thoughtful touches like the night light and our environmentally friendly wooden door keys, designed to enhance your stay. Your feedback on the breakfast variety, lunch experience at the Jin Bar, and the pool facilities is invaluable. We’re constantly working to improve, and your suggestions are important in guiding us. I will review our breakfast offerings with the Food and Beverage team to ensure more variety is available. Regarding your lunch experience, I appreciate your feedback on the fish and chips and will consider balancing our dishes better with sides and seasoning preferences. Regarding the unisex shower/changing facilities near the pool, providing a more private option such as a changing cubicle is an excellent suggestion, and we’ll explore ways to make this area more accommodating for all guests. Thank you again for your detailed review and hope to welcome you back soon and provide an even more enjoyable stay. Please feel free to reach out if there’s anything I can assist with. Warm Regards, Minyoung Lee, Front Office Manager Minyoung.Lee@dorsetthotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is good. Room generally comfortable but has many flaws. Basin tap is so high, water splashes all over when turned on. Shower screen is frosted glass but can see clear silhouette of person bathing. Also because it is transparent, room gets very bright when toilet lights turned on. Night light is very bright too. Room were very dusty. We had 3 separate bookings in between & stayed in 3 different rooms - turn on bedside reading lamp & see the amount of dust flying in all 3 rooms!. Bed & pillow were not comfortable. 2 of the rooms - when checked in found one bath shower cream tube missing & other one empty. Both times had to call reception but they came quickly to remedy. Despite entitled booking benefits, not all were given. Had to ask each time & were told it was subject to availability although were entitled. Lots of front office staff we encountered during 4 days stay but though generally friendly, not very warm nor helpful. Amazingly few staffs we asked, doesn't seem to know Melbourne places/directions well as they couldn't help us in enquiries. Breakfast is very very limited - not worth if paying full price but acceptable if paying special rate combined in room booking. Will not stay here again.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Poor check in experience. The staff (the short guy in suits) went blank face when I intended to check in and arrived with booking information. They didn’t send any sms or email when we book a room for 3 days and told us on arrival that the room wasn’t available until 3pm and when we supposed to check in at 11am. So we checked in late at 6pm that night after spent hours outside.
The room here was nice and comfortable, the only problem was the bathroom and room was only separated by a translucent glass and I need to ask my teenage won to look at his laptop while I bathe. The swimming pool was nice but there was problem with some of the guests there. Young couples tried to go into the same steam room in the same toilet when no one was there. A man almost walked in when I got changed in female bathroom, but soon two staff intervened. The change area of female toilet was right in the centre of the toilet, when other swimmers entered the ladies bathroom, the people outside can see us naked inside, it was so embarrassing.
Forget about the housekeeping here. They half cleaned our room, only the bed was done and no vaccuuming, didn’t clean the toilet or basin, didn’t wash the cups or change towels, so we ended up walking up to their carts to get some fresh towels. Didn’t empty the bin toilet as well. So if you book this hotel expect some self cleaning.
The only good thing about this place is the breakfast, affordable and delicious. The Asian Omelette man in the kitchen was busy making omelette or poach eggs for everyone and he deserved compliments cos we saw some ridiculous guests ordered omelette at 10:30, after the kitchen closed but he tried to accommodate them. Thump up for him!
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was down a little laneway close to Southern Cross station which made it great for transport and was also close to shops and a grocery store. The furnishings and decor are beautiful. Rooms are well appointed and felt quite luxurious. However I will say that the bed was very hard and uncomfortable to sleep on. There also wasn't a top sheet which was a bit odd. I didn't seem to have any issues with water temperature and the shower was lovely.
Service from all staff (front desk, breakfast etc) was outstanding! Absolutely fantastic and no complaints there. I enjoyed the breakfast buffet too, especially the made to order eggs (included in the breakfast price).
I was very disappointed to find an empty can of alcohol in my room and shockingly, a box cutter! Clearly housekeeping did not do a thorough check and I was quite horrified. I only noticed them the next morning. I took photos and let reception know upon checkout - they were extremely concerned and apologetic and said they would pass it on to housekeeping.
I feel like as a new hotel, there are a few things they can improve on to smooth out the kinks. If I was in Melbourne again and they had a good price, I would stay here again and give it another chance.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Melbourne, Marketing at Dorsett Melbourne
Responded 9 Jan 2024
Dear CJ2122, Thank you for taking the time to write up and send us your review. I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback regarding the cleanliness of the room on to our housekeeping manager who will investigate thoroughly and make improvements with his housekeeping team. We hope you will visit us again for a future stay. If there is anything else we can do to help, please do not hesitate to contact me directly at vincent.jean-pierre@dorsetthotels.com Warm Regards, Vincent Jean-Pierre Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived this morning for a weeks stay here. Location is fantastic. Front desk seriously understaffed and check ins were lengthy. Gabriel (think that was his name) was very obliging and pleasant, storing our luggage from an early morning flight until check in. He then called us early to say a room was ready for us. Very appreciated. The room is very tasteful, however a few things seem a bit weird. Only one chair at the table so other half sits on the bed to snack/eat. Not a fan of the glass wall for the shower/bathroom. The lack of a set of drawers is a bit strange. When here for a week, it is nice to be able to unpack and not live out of your suitcase. It seems odd as there is definitely room to place a chest of drawers? The other big 👎 is the hard hard beds! The pillows are also a big letdown. So small and flat and again, hard. The location still makes up for these negatives and overall the hotel is fresh, very clean and we even scored a complimentary taxi ride from Tullamarine to the hotel courtesy of Booking.com. We have yet to try the bistro and gym, pool.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Be prepared to live out of the suitcase as limited space to hang/store clothes.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Melbourne, Marketing at Dorsett Melbourne
Responded 9 Jan 2024
Dear Gabdy, Firstly, I would like to thank you for taking the time and providing us with feedback. It is extremely important to us to hear back from our guests, so we can ensure continuous improvement of our services. We are glad to hear that you had such a wonderful experience staying at the Dorsett Melbourne and I will pass on your feedback to Gabriel about the excellent service he provided you during your stay. Regarding the privacy of the bathroom this is something the hotel is currently working on. We hope you will return to stay with us again in the near future. If there is anything else we can do to help, please do not hesitate to contact me directly at vincent.jean-pierre@dorsetthotels.com Warm Regards, Vincent Jean-Pierre Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The moment we entered the hotel we live the smell of the hotel, the staff was friendly and professional, feels like home. Blair helped us with our luggage from room to lobby with nice chat. gave my daughter puzzles, candies and makes her happy. Credit to Blair good customer service. Top notch. Will definitely come again. Good location nearby to groceries and valet parking was easy and affordable at $65 per day.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Pool was beautiful and clean. Nice and warm water to dip in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Minyoung Lee, Guest Services / Front Office at Dorsett Melbourne
Responded 6 June 2024
Dear 250shazz, warm greetings from Dorsett Melbourne, and thank you for taking the time to share your delightful review! I am thrilled to hear that you had such a positive experience and felt at home from the moment you arrived. I appreciate your kind words about our friendly and professional staff. It is particularly gratifying to hear about Blair's excellent service - yes, he is a great asset to the team!!!! I will ensure your lovely comment is shared with him and the team. It's great to know that you found our location convenient and our valet parking easy and affordable. Thank you again for the amazing review as well as for the photos from your stay. Look forward to welcoming you back for another top-notch experience very soon. Warm Regards, Minyoung Lee, Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed 2 nights for business and it was the perfect location. Easy walk from Southern Cross railway station and Airport bus. It's new and located in a quiet location. I was in room 807 which is on the top floor of hotel but not building. The king bed was very comfortable, bathroom was lovely and well designed with toiletries supplied in refillable containers. I like this plastic reduction plus you can get discount for choosing not to have room made up each day. Again saving use of water and power etc. Handy powerpoints and phone charging points by bed, table and chairs for work and a great iron and ironing board. It also had a small fridge, kettle and coffee machine with pods supplied. A large Coles shopping centre is nearby on Spencer St. I had breakfast each morning in their dining room which had a good variety of hot and cold options. It comes with a gym and pool but I didnt use those facilities so I havent included in review. I highly recommend this hotel for location, cleanliness, and thoughtful practical design of room. I'd definitely stay there again
Read more
Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Minyoung Lee, Guest Services / Front Office at Dorsett Melbourne
Responded 20 Sept 2024
Dear Sharon, warm greetings from Dorsett Melbourne, and thank you for taking the time to share such a detailed and thoughtful review of your stay with us. I am thrilled to hear that our location was convenient for your business trip and that you found ROOM 807 to be so comfortable and well-equipped. It’s wonderful that you appreciated our efforts to reduce plastic waste and promote sustainability – we’re glad the refillable toiletries and the option Greenstay made a positive impact on your stay. Your mention of the practical room features, like the handy power points and charging points, is much appreciated. Thank you again for your high recommendation – we’re so pleased you’ll be coming back, and we look forward to welcoming you again soon! Warm Regards, Minyoung Lee, Front Office Manager Minyoung.Lee@dorsetthotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a beautiful new hotel! The staff are lovely- we got upgraded on check in and did not ask- the lovely Fena looked after us. We have stayed in many Melbourne hotels and this is by far the quietest we’ve encountered. Quiet streets, excellent soundproofing from the other rooms and outside- the only sound we heard was a shower running. The beds are comfortable and the curtains dark enough for a good sleep in. Toothbrushes are a rare complementary item and are an added bonus. The pool isn’t deep enough for a dive but adequate for laps and cooling down (it is heated but is not hot).
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Minyoung Lee, Guest Services / Front Office at Dorsett Melbourne
Responded 20 Sept 2024
Dear Tamara, warm greetings from Dorsett Melbourne, and thank you for your lovely 5/5 comment. I am delighted to hear that you found our Dorsett to be beautiful and that Fena’s warm hospitality made your stay even more special. It’s fantastic to know that you enjoyed the quiet ambiance, excellent soundproofing, and comfortable beds—ensuring a restful night’s sleep is a top priority for us. I am glad you appreciated the little touches, like the complimentary toothbrushes, which we hope to add to your comfort during your stay. I truly appreciate your kind words and your recommendation, and I look forward to welcoming you back for another comfortable stay in the future! Warm Regards, Minyoung Lee, Front Office Manager Minyoung.Lee@dorsetthotels.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Mary.
Our rooms do not offer microwave facilities.
Valet parking is available for $65 per car, per day, with unlimited in/out privileges. No bookings are required.
If you have any further questions, please don't hesitate to get in touch with our friendly team.
Dorsett Melbourne Management
There are more places to choose from in the Melbourne area.
PRICE RANGE
AU$158 - AU$290 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMelbourne
NUMBER OF ROOMS
316
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
