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Our second stay at the Oakwood. It's still a beautiful hotel with tastefully appointed suites however there were some areas that had dropped in standard.
* Hotel is modern and located within walking distance of all main CBD sites-MCG, Crown, etc. Catch the 109 tram to go straight to the city. * On reception, we were sent to the wrong room twice. This was more amusing then annoying but would be an issue if it was late at night, we were elderly on in a hurry as we had to come all the way down again twice, and it was strange that staff seemed confused. * It seemed like there were less staff on the ground then our last stay and they could be more proactive in being friendly and helpful. Food was left in the floor walkways for the whole day and there was a lack of acknowledgement from most staff which is disappointing when paying an average of $350 per night. * The suites remain beautiful and superbly appointed. This would definitely be a great place to stay for a longer trip. * A fire alarm on our last day was handled poorly by the out of uniform security manager. Paying guests should be treated politely when concerned about what is happening a few doors down, rather than being told to go back into their room like naughty school kids. * Hotel Breakfast buffet was sparse and quite average.
Overall, I would still stay here in the future but may investigate other options close by.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:The tram 109 nearby runs straight to many CBD main stops like Flinders St
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karl Dumbrell , Guest Services / Front Office at Oakwood Premier Melbourne
Responded 19 May 2024
Good afternoon MrP78_11, Thank you for choosing to stay with us again at the Oakwood and for sharing your detailed feedback. We're delighted to hear that you still find our hotel beautiful and appreciate the tastefully appointed suites and our convenient location. However, we regret to learn that some aspects of your stay did not meet our usual high standards: - We apologize for the confusion at reception that led to you being sent to the wrong room twice. We understand how this could be inconvenient and will ensure our front desk team is better trained to prevent such issues. - Your observation about fewer staff and the need for more proactive, friendly service is noted. We will work on improving staff presence and attentiveness to ensure a better guest experience. - The cleanliness issues you mentioned, with food left in walkways, are concerning. We will address this with our housekeeping team to maintain a high standard of cleanliness. - We regret that the handling of the fire alarm was not up to standard. Our security team will be reminded to manage such situations with more professionalism and respect for our guests. - We're sorry to hear that the breakfast buffet did not meet your expectations. We are continuously looking for ways to enhance our offerings and will take your feedback into account. We appreciate your constructive comments and are committed to making improvements. While we hope to welcome you back for another stay, we understand you may explore other options. Thank you for your feedback, which is invaluable in helping us enhance our services. Kind regards Karl Dumbrell Rooms Manager
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Me & my boyfriend stayed here for 4 nights while visiting Victoria. We’ve just emigrated from the UK so had quite a lot of bags. Upon arriving there was no bellboy to help us with our bags, and the staff inside just watched us struggle until we reached the check in desk. This isn’t usually something i’d complain about, but to advertise yourself as a 5* hotel and paying for that service I’d at least expect help with the 6 bags we had.
The room was nice - fairly spacious and modern decor. However housekeeping didn’t come for 2 nights and on day 3 of us staying in the hotel I had to call down to reception and request for our room to be made up and for fresh towels.
Parking was ‘discounted’ at $25 dollars a day (!!) which again, I find it insane for a 5* hotel not to have free parking.
These aren’t usually things I would complain about, but we stayed before in an ibis budget and a motel in rural Victoria in which our rooms were cleaned every day and staff were helpful, so you would expect a little more from a facility that advertises itself as 5*.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mathias Waas, General Manager at Oakwood Premier Melbourne
Responded 17 Jan 2023
Dear laurakrb1993, Thank you for your recent feedback in regards to your stay with us and welcome to Australia. My apologies for your arrival experience and I will follow up with the front office team in regards to your luggage. Your feedback in regards to the room not made, we have a "make up my room" tablet at the room entrance you can call housekeeping to clean your room in case it was not done in time or you would like to have it done to a specific time. But I do agree the housekeeping team should have followed up with you to clean your room and my apologies for this as well. Unfortunately parking is in all hotels in CBD/Melbourne for a charge and $25 for a 24 hours ticked is compared to the Melbourne standard a very compatible price. Again, my apologies for your overall negative experience. Please do let me know if you would like to discuss this matter further and contact me under mathias.waas@oakwood.com Thank you again and best personal regards Mathias
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The Apart Hotel was brand new and rooms plus facilities were totally modern.
One of the best hotel gyms I have ever been, its fantastic !
Breakfast options were good, however no variations at all during my 4 nights of stay
Tram station was just 2-3 mins walk away. Internet wifi speed is acceptable and good enough.
Housekeeping was absolutely poor during my stay. First day, they did not replace the items that was taken at all (soaps, shower gel, coffees, glass, cups, plates, spoons). And when i requested for the shower gels and soaps, the housekeeping staff just entered the room without knocking. Second day, same thing happened. Towel and shower mat was not replaced and I had to reask for it. The third day, I reached back in the evening and found out room wasnt cleaned at all since I left at 7.30am.
Location was ok- but not easy to get food around especially in the night. '
Breakfast starts at 6.30 am on weekdays however one time I head there around 6.45am they were not 100% ready yet.
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip:stayed at 1607, good city view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mathias Waas, General Manager at Oakwood Premier Melbourne
Responded 17 Aug 2022
Dear 50keshavc, Thank you for detailed review regarding your recent stay with us. It is always very helpful for me and the whole team to receive feedback such us yours to improve our service and standards and to train our team in the right areas. On a positive note I was very pleased to read that you enjoyed our gym, internet speed and modern and new rooms. I hope we can welcome you back very soon and providing you with a better housekeeping experience. Thank you again and best regards Mathias
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We stayed in the 2 Bedroom apartment on the 38th floor facing the City. Great rooms, facility and hotel of the finest. 5 star for a lesser price then in the city. Foyer and reception is great, key card elevator to your floor, spacious apartment with great view. Lounge and dining room, kitchen and water dryer. Used breakfast restaurant and buffet was great. Convenience store on site for ready cooked meals and all your snacks and chocolate you need. Roomservice is also great with authentic classic. We ordered the Club Sandwich and it came just the way I learned to make it 35 years ago. Fantastic.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Book with breakfast and try thr club sandwich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oakwood Premier Melbourne, Other at Oakwood Premier Melbourne
Responded 21 Sept 2024
Good afternoon David07429SB, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in the 2-bedroom apartment with its stunning city views, spacious layout, and top-notch facilities. It's great to know you found the value excellent and appreciated the convenience of the on-site store, breakfast buffet, and room service. We're especially happy that the Club Sandwich brought back fond memories! We look forward to welcoming you back for another fantastic stay, whether for business or leisure. Kind regards Karl Dumbrell Rooms Manager
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We enjoyed a one night stay mid week stay at Oakwood Premier when we were seeing a show at the Plenary at the Melbourne Convention center. The location was fantastic as it was within a 5min safe walk (not 15min as Google maps said).
We were given a free upgrade which saw us stay in room 3512 which was fantastic. Views over looking the convention centre/exhibition center toward crown and the yarra. It was fully self contained with a full size fridge, induction cooktop, microwave, washing machine, dishwasher and a separate bedroom to the living area, with full closet and TV in the bedroom as well as the living area. The bed was super comfy as well. If you were looking for somewhere to stay for a week, this room would be perfect.
The games room was great with a full size pool table, air hockey, foosball, table tennis table, arcade games table and an electronic pinball. There was also a large screen TV, snack vending machine and lots of chairs and beanbags to relax on.
The lounge/bar area was nicely appointed with booths or tub chairs/tables to sit at. We enjoyed a late night dessert of eclairs and baked choc chip cookies which came out hot in a cast iron pan. Yummy Breakfast in the restaurant was nice, we had buffet included in our booking. It had the usual array of foods you would normally see including an egg station. I had poached eggs, which were done perfectly. As with every automatic toaster in any hotel, it only cooks the toast on one side and even on the highest setting, the toast is barely browned.
Overall, if you are looking for a nice place to stay in Melbourne, close to the convention centre, Etihad, Crown etc, this is the perfect place to stay. We will definitely be back.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oakwood Premier Melbourne, Other at Oakwood Premier Melbourne
Responded 7 Feb 2025
Good morning Franklinfamily1973, Thank you for your fantastic review! We're delighted to hear that you had such a great experience at Oakwood Premier Melbourne and that our location was perfect for your visit to the Plenary at the Melbourne Convention Centre. It's great to know our team was able to offer you a complimentary upgrade to Room 3512—those views are definitely something special! We're also thrilled that you enjoyed the fully equipped apartment, our games room, and the lounge/bar area. The baked chocolate chip cookies and eclairs are definitely a favorite, and we're glad you had the chance to enjoy them! Your feedback on the breakfast experience is much appreciated, and we'll certainly look into improving the toaster situation to ensure a better experience for our guests. We can’t wait to welcome you back for another stay—whether it’s for a show, a week-long visit, or just a city escape. Thanks again for choosing Oakwood Premier Melbourne! Kind revgards Karl Dumbrell Rooms Manager
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I have read other reviews and can only assume they had teething issues as a new hotel. Our four night stay was excellent. Checked in by friendly staff. No worries getting two key cards. The wife asked if we could have a room with a good view, no worries, strait to the 32nd floor. The room was spotless with an oven, microwave, cook top, coffe maker, large fridge all crockery, utensils. Room service each day was spot on. Comfy bed and pillows. We ordered room service twice and the meals were delivered hot and they were very tasty. Our flights and the hotel were booked as a Qantas holiday so I can't coment on the price of the room but would definately stay there again. It is a short way out of the cbd but Uber were cheap and reliable. I was happy to walk for a few minutes to the free tram lines. Breakfast each day was the usual hotel fare and very nice. The staff in the breakfast room knew their stuff and cleared the tables quickly even though they were busy. So, happy to stay again. Five stars.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Ask for a room high up.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karl Dumbrell , Guest Services / Front Office at Oakwood Premier Melbourne
Responded 26 July 2023
Good morning Gordon, Thank you for sharing your feedback about your four-night stay with us. We are thrilled to hear that you had an excellent experience overall and enjoyed the amenities and services provided. Our team take great pride in delivering a high level of service, and it's wonderful to know that you found our staff friendly and accommodating. We are glad that we could offer you a room with a good view on the 32nd floor, and that you found the room well-equipped and spotless. It's fantastic to hear that you enjoyed the room service meals and found them tasty and delivered hot. We strive to provide delicious and satisfying dining options for our guests. We appreciate your positive comments about our breakfast offerings and the efficiency of our breakfast staff. It's rewarding to know that their efforts contributed to making your stay enjoyable. Thank you for considering us for future stays, and we hope to have the pleasure of hosting you again in the future. Your five-star rating means a lot to us, and we'll continue to work hard to ensure each guest has a memorable and comfortable stay. Kind regards Karl Dumbrell Reservation & Guest Relations Manager
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Myself and my partner (LBGT couple ) stayed here for 6 nights over New Years. We greeted by amazing receptionist Irene. Throughout the stay everything was impeccable. We had a Deluxe Suite with a stunning city view of the Melbourne CBD , which was a chance but once in a lifetime view of the NYE fireworks.
The room was modern , beautiful and spotless with every amenity we could have wanted (washer/dryer/microwave/oven/kitchen ) but all camouflaged within the modern decor , beautiful finished. From the view to the room service ( all done by tablet ) everything was perfect.
Location - a 10 minute walk from Melbourne CBD. , a quick tram ride away from St.Kilda beach , Luna park and other attractions, as-well as only being 2 tram stops from the CBD , this hotel is the perfect location, just far enough to be away from the city bustle but close enough to be able to walk from the city with suitcases if you choose! There is even a bar/coffee shop in the hotel lobby if you need something on the go .
Beautiful establishment , incredible location and wonderful staff , cannot fault , worth every cent , will definitely be back when next in Melbourne. Save yourself some time researching and book here , it has it all !
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oakwood Premier Melbourne, Other at Oakwood Premier Melbourne
Responded 8 Jan 2024
Good afternoon Solotroller, Thank you for choosing to stay at Oakwood Premier Melbourne and for taking the time to share your fantastic experience with us. We are delighted to hear that your 6-night stay over New Year's was simply the best, and we appreciate your detailed feedback. It's wonderful to know that Irene, our receptionist, provided you with an amazing welcome, setting the tone for your stay. We are thrilled that you enjoyed the Deluxe Suite with its stunning city view, especially during the once-in-a-lifetime New Year's Eve fireworks display. Providing our guests with a modern, beautiful, and spotless room with all the amenities they could want is always our goal. Your positive comments about the location, just a short walk from Melbourne CBD and conveniently close to attractions like St. Kilda beach and Luna Park, are appreciated. We're glad the hotel's proximity allowed you to strike a perfect balance between being away from the city bustle yet close enough to explore easily. It's heartening to learn that you found our establishment beautiful, the location incredible, and our staff wonderful. We strive to create memorable experiences for our guests, and we're thrilled to have succeeded during your stay. Thank you for highlighting the convenience of our in-house bar/coffee shop, providing a quick and accessible option for your on-the-go needs. We truly value your feedback, and we're honored that you consider Oakwood Premier Melbourne worth every cent. We look forward to welcoming you back when you're next in Melbourne. Should you have any specific preferences or requests for your next visit, feel free to let us know, and we'll be happy to assist. Safe travels, and we can't wait to host you again! Kind regards Karl Dumbrell Rooms Manager
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The lifts in the hotel take a while to come as you have to pre enter your floor and it tells you which lift to enter and unable to select floors once in the lift, which is not everyone’s cup of tea. The room was okay but cleanliness and housekeeping was a concern which I highlighted with management when I found a huge broken nail in my room and dirty washing machine with a foul smell, which grossed me out I almost couldn’t sleep. Upon informing the French manager he said he would call me back to arrange a credit or partial refund for my 2 night stay, but he didn’t. Then when I spoke with TK the other guy on duty he said he would take care of it and contact qantas to refund me but this never took place. I asked him to email me and he didn’t. I then emailed him and he never replied. That’s really terrible service! I am still giving it a better rating of poor as I liked the comfort zone bath products and the crockery at breakfast although the variety on offer was also poor.
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Date of stay: March 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mathias Waas, General Manager at Oakwood Premier Melbourne
Responded 17 Aug 2022
Dear aroundthe world247365, Thank you for your feedback and I'm very sorry to read about your negative experience. Rest assured I will follow up on every single point with the team and TK as well to make sure we see improvements moving forward. If you would like to discuss your experience further please contact me under mathias.waas@oakwood.com and I would be happy to assist you. My apologies again and best regards Mathias
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Firstly the one positive, the room was nice with full length windows with a view……. of the local businesses and motorways. Now the downsides, beware the hotel is pretty much in an industrial area, a fair distance to anywhere, so if you like a 30 min walk to Southbank you’re in luck. 10 min walk to the Crown through an industrial area and some underpasses. We used Ubers for the majority of the weekend. The breakfast was stressful, so busy we were asked to sit in a lounge area adjacent to the breakfast room, we eventually found our own seats, breakfast was average at best, not a 5 star experience at all and we decided to skip it the next morning didn’t want to deal with the drama! The lifts are a nightmare waiting around 10 mins on some occasions, one was out of order and it seemed like it was the same 2 lifts all the time. No check in until bang on 3pm which is okay, but then there is a huge line! There is a rooftop bar/restaurant, which cost $47 for 2 glasses of wine, so knock yourself out if that’s your thing! Never again, spend some more and get a better location!
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip:The location is not great!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oakwood Premier Melbourne, Other at Oakwood Premier Melbourne
Responded 23 Oct 2023
Good afternoon David, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will take your comments into consideration to improve our services and facilities. We regret that your experience did not meet your expectations and apologize for any issues you faced with the breakfast, elevators, and check-in process. Your feedback is valuable to us, and we will work on addressing the areas you've highlighted to ensure a more pleasant stay for our guests in the future. If there's anything else you'd like to share or if you have any further suggestions, please feel free to let us know. Kind regards Karl Dumbrell Reservation & Guest Relations Manager
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A hotel which is well priced and very conveniently located. A walk through the DFO and you are in the heart of Melbourne CBD, Public transport on the 109 trams which goes through the city is also relatively close but I chose to walk to Spencer street station which is about a 12 minute walk. The studio rooms are large and the price was excellent which is what prompted my choice to stay here again. breakfast was included and very good. The breakfast restaurant staff were very good as were reception staff. Housekeeping seemed off the mark or this would have been a straight 5 star rating but all up, it's a very good choice if you want a 5 star room and stay at a reasonable price.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:High floors, the 03 suites are probably best for quiet stays.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karl Dumbrell , Guest Services / Front Office at Oakwood Premier Melbourne
Responded 2 June 2024
Good morning LukeG_11, Thank you for your detailed and positive feedback. We're delighted to hear that you enjoyed your stay at Oakwood Premier Melbourne and found it to be a great value for the price. We're glad you appreciated our convenient location, spacious studio rooms, and excellent breakfast. It's also wonderful to hear that our breakfast restaurant and reception staff made a good impression. We apologize for any shortcomings in housekeeping and appreciate your understanding. Your feedback helps us to improve, and we will address this with our team to ensure a consistently high standard. We look forward to welcoming you back for another fantastic stay. Kind regards Karl Dumbrell Rooms Manager
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There are more places to choose from in the Melbourne area.
PRICE RANGE
AU$190 - AU$343 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaMelbourne
NUMBER OF ROOMS
392
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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